/10
★★★★★
based on 125700 reviews published
★★★★★
based on 125700 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The design of the canteen is very nice but the lid breaks very easily.
Ikertxu
Translated review
Answer from Petit-Fernand
Dear Iker, Thank you for choosing Petit-Fernand! Do not hesitate to contact me if you have any problem with one of our products. See you soon, Melina.
3
/5
★★★☆☆
Hello, I was disappointed with the badge labels for suitcases or backpacks. There was nothing to go with it, just the labels to stick on. I was expecting to receive badges that would go on the bag or suitcase.
Djamila
Translated review
Answer from Petit-Fernand
Dear Djamila, thank you for your confidence. In fact we only sell labels. Thank you for your message, we'll take it into account for the future. Sincerely, Sophie
3
/5
★★★☆☆
I was happy to order but in fact it's like the others : it doesn't hold up. I'm disappointed with the results.
Marie Gommer
Translated review
Answer from Petit-Fernand
Dear Ms Gommer, thank you for your message. We are very sorry. I'll contact you by email to see what happened, as labels normally last a long time. See you soon, Sophie
3
/5
★★★☆☆
Order not received after more than 2 weeks... Easy to contact after-sales service, order had to be redone... too bad it took so long... :/
Staicy.g
Translated review
Answer from Petit-Fernand
Dear Staicy, indeed we are sorry, the post office lost your envelope. I hope you're happy with your products now that you've received them! See you soon, Sophie 🙂
2
/5
★★☆☆☆
To this day I still haven't received anything... even though I've had confirmation of receipt of my order and payment in the meantime my daughter has already left on her school trip... very disappointed! Here we are on the morning of 17/5 and still nothing! This wasn't my first order with you... but it may be my last, given your lack of responsiveness... all my other orders were processed, shipped and received on time in less than a week! Now my daughter has already left and returned from her sea class! Labels that will be useless as we had to find another solution! Have a nice day!
Ml
Translated review
Answer from Petit-Fernand
Dear Muriel, we are very sorry. However, we are still within the normal postal delivery times. On the other hand, if you still haven't received anything by 17/05, please contact us at customer service, as we would have exceeded them by then. Yours sincerely, Sophie
2
/5
★★☆☆☆
Labels peel off even with a hot iron
Elodie Tornare
Translated review
Answer from Petit-Fernand
Hello Elodie, I'm very sorry to hear that you're having problems with your labels. This is unusual, as iron-on labels are permanent. So that I can help you, would it be possible for you to email me at [email protected] with photos of the labels coming off or, failing that, photos of where the labels were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Looking forward to hearing from you, Sophie 🙂
3
/5
★★★☆☆
I ordered a lunch box for my son, within s few days the lid broke, which I informed to Petit Ferdinand, they mentioned they would send me a replacement ... there weeks later I am still waiting. The products are really nice, I have bought the clothing labels and they are fantastic, unfortunately the issue with lunch box has been really disappointing.
Livia C.
Answer from Petit-Fernand
Dear Livia, thank you for letting us know. I'm really sorry you didn't get your latch yet, I just asked for another one to be sent to you ASAP. Tell me as soon as you get it. Take care, Sophie
2
/5
★★☆☆☆
Labels come off.
Jody Gefrain
Translated review
Answer from Petit-Fernand
Hi Jody, I'm very sorry to hear that you're having problems with your labels. So that I can help you, would it be possible for you to email me at [email protected] with photos of the labels coming off or, failing that, photos of where the labels were applied? This would enable me to contact the quality department and provide you with a solution as soon as possible. Looking forward to hearing from you, Sophie 🙂
3
/5
★★★☆☆
The stopper on the water bottle we bought is already broken after 2 weeks of use...
Aurelie Gillieaux
Translated review
Answer from Petit-Fernand
Dear Madam, we're sorry to hear that. Have you contacted customer service by email? [email protected]. See you soon to help you, Sophie
3
/5
★★★☆☆
Very nice label but unfortunately the 48h shipping time is not respected. I had to wait 3 weeks before receiving my order. After calling 3 times.
Ludivine Dubaele
Translated review
Answer from Petit-Fernand
Dear Ludivine, we're very sorry to hear that we've had a minor technical problem with our new website. We would be delighted to offer you a 15% discount code for your next order. Yours sincerely, Sophie
3
/5
★★★☆☆
I received my order more than 1 week later than expected...too bad.
Joranr
Translated review
Answer from Petit-Fernand
Dear Madam, we apologize for the inconvenience. For your information, delivery times for Belgium are 48 hours for production + 2 to 6 working days for delivery (sometimes up to 10 in case of unforeseen events). Yours sincerely, Sophie
2
/5
★★☆☆☆
The labels don't stay on after the 1st wash I'm disappointed.
Elsa Brooks
Translated review
Answer from Petit-Fernand
Dear Elsa, we're sorry to hear that. Have you contacted customer service by email? [email protected]. See you soon to help you, Sophie
2
/5
★★☆☆☆
I received my parcel damaged and soaked. I sent a message to c mon étiquette to inform them and I had no return... I am very disappointed.
Allibert Megane
Translated review
Answer from Petit-Fernand
Hello, we're sorry we didn't receive your message, hence our silence. Did you send your message to [email protected]? Try again, it may have gone to spam. We'd be delighted to help you resolve this postal problem. Yours sincerely, Sophie
3
/5
★★★☆☆
Despite correct application, some labels come off after just a few wears and washes. It would be desirable if you could choose whether it should be single-line or double-line. Possibly also choose which size or something narrower/smaller, for example the self-adhesive labels for clothing are too big for some labels where I wanted to use it, so I had to cut something off.
Laura
Translated review
Answer from Petit-Fernand
Hi Laura, thank you for your Trust Pilot review and feedback. Which labels are coming off exactly? You had ordered the label set with many label types. Thank you in advance for your feedback! Best regards, Eileen
3
/5
★★★☆☆
Not easy to remove labels from their holders
Salima Rezag
Translated review
Answer from Petit-Fernand
Hello Salima, Thank you for choosing C-MonEtiquette! I'm sorry you're having trouble peeling off your labels, please don't hesitate to write to us at [email protected] if you can't get the labels to peel off, as this is not normal. Have a nice day, Melina.
3
/5
★★★☆☆
Mobile site totally incompatible with iOS which prevented me from finalizing the payment of my order directly. However, my order was still visible on my account... until I could no longer connect to it! The bank transfer was made after contacting customer service by e-mail, which is quite responsive and efficient... Once paid, the order arrived safely. I'm still waiting for my account to be released...
Jérôme
Translated review
Answer from Petit-Fernand
Hello Jérôme, Thank you for your message and your order at C-MonEtiquette! We have indeed made a few updates to our website, but I invite you to contact us at [email protected] if you are still having trouble logging into your customer account. See you soon, Melina.
3
/5
★★★☆☆
Unfortunately,after a wait of 3 weeks, the order did not arrive. Customer service very kindly responded immediately by sending me back another shipment which I have been waiting for 3 business days. The reason was that being a standard shipment, it cannot be tracked, but clearly having paid at the time of the order, I expect to receive it.
Eleonora
Translated review
Answer from Petit-Fernand
Dear Eleonora, Thank you for the message. The new envelope left on Monday, please keep me informed as soon as you receive it in your mailbox. See you soon I hope! Kind regards, Sophie
2
/5
★★☆☆☆
I ordered two gourd stoppers and only received one... I was told I would receive the second one but I'm still waiting.
Bénédicte Dessauny
Translated review
Answer from Petit-Fernand
Hello Bénédicte, thank you for your message. This order does not correspond to the gourd stoppers but I will contact you immediately by e-mail to find out what may have happened. See you soon, Melina.
3
/5
★★★☆☆
No notice received the labels I ordered
Marie Claire Lustenberger
Translated review
Answer from Petit-Fernand
Hello Marie-Claire, Thank you for choosing C-MonEtiquette! Don't hesitate to tell us more at [email protected] Good day,Melina
3
/5
★★★☆☆
Drying paint Already on a gourd...
Barbier
Translated review
Answer from Petit-Fernand
Hello, we're sorry to hear that. If you hit the gourd, it can happen. Was this the case? If not, please email us some photos. Yours sincerely, Sophie
3
/5
★★★☆☆
Pretty flask and conforms to the order but I find a little expensive all the same.
Charlene
Translated review
Answer from Petit-Fernand
Hello Charlene, Thank you for choosing C-MonEtiquette and for sharing your opinion! Have a nice day, Melina.
3
/5
★★★☆☆
I was more satisfied with my first order.... for this one the printing is not very good and the writing is not always clear.
Vanessa Bovy
Translated review
Answer from Petit-Fernand
Dear Vanessa, we're sorry to hear that. Please contact our customer service department so that we can remanufacture your order for you. See you soon, Sophie 🙂
3
/5
★★★☆☆
I was not 100% satisfied
Cate
Translated review
Answer from Petit-Fernand
Dear Cate, Thank you for the message. We are sorry!!! Please contact me at customer service at [email protected] to let us know what happened to you that did not satisfy you, and we will make sure to help you the best we can. See you soon, Sophie
3
/5
★★★☆☆
Stickers look lovely. But they come of in the wash though, that's after leaving them on clothing for a few days before wearing then washing.
Grace C.
Answer from Petit-Fernand
Dear Grace, thank you for your message. I'm sorry to read that you weren't satisfied with your labels! There might have been a problem with the application or else a faulty batch. I hope you didn't stick them directly on the fabric? Please contact us by email at [email protected] and we'll make it right. Talk to you soon! Melina
2
/5
★★☆☆☆
It wasn't the labels I was expecting...
Vanesa Iglesias Amorin
Translated review
Answer from Petit-Fernand
Dear Vanessa, Thank you for your message. I am sorry that you are not satisfied with our products. I invite you to contact us at [email protected] to tell us what happened. See you soon, Melina.
3
/5
★★★☆☆
This is not the first time I have ordered. This time I found that the quality of the labels was not so good. Example: shoe labels that have all come unstuck.
Laurence Gridelet
Translated review
Answer from Petit-Fernand
Hello Laurence, Thank you for choosing C-MonEtiquette! Concerning the shoe labels, have you applied the transparent protective adhesives to the labels? They are supplied in your label booklet and protect against foot rubbing to prevent the labels from fading. Have a nice day, Melina.
3
/5
★★★☆☆
Self-adhesive labels that don't wash off 🙁 Iron-on labels super ????
Sandra
Translated review
Answer from Petit-Fernand
Hello Sandra, Thank you for your message and your order at C-MonEtiquette! It's not normal that the labels didn't stand up to washing. Please contact us at [email protected] so that we can find a solution 🙂 See you soon, Melina.
3
/5
★★★☆☆
The material, motif, name and packaging are very nice. Unfortunately, after the first wash of the children's clothes at 40 degrees, they came off again from many parts. I have now ironed them onto the labels and hope that they will hold better there than on the clothes.
Anne
Translated review
Answer from Petit-Fernand
Hello Anne, thank you for your review on Trust Pilot. We are very sorry to hear that the labels have come loose. When ironing on, make sure that the iron is set to the highest setting, hold it on the garment for 12 seconds without any movement or steam and press firmly. If you have done this, the labels should not come off as the adhesive on the labels will "melt" into the fabric. If you still have problems with the labels, please contact us again so that we can find a solution. Have a nice day and best regards, Eileen
3
/5
★★★☆☆
I ordered personalized mugs. I was kindly given a small discount as the total cost of my order was substantial. I really liked the mugs, and it's true that they're very pretty. It's still a bit expensive, and one of the mugs looks like it's been stitched on the inside, with little white dots probably in the wrong color. But it's not noticeable. The other 4 mugs are impeccable. Otherwise perfect packaging for delivery: little risk of breakage by the driver.
Olivia
Translated review
Answer from Petit-Fernand
Hi Olivia, Thank you for your kind comment! We're delighted you liked the mugs. Have a nice day, Melina
3
/5
★★★☆☆
Sturdy labels choice of motifs choice of textures in the labels perfect stainless steel bottles
Rémy Moulin
Translated review
Answer from Petit-Fernand
Hello Rémy, Thank you for your comment! Have a nice day, the C-MonEtiquette team.