/10
★★★★★
based on 125713 reviews published
★★★★★
based on 125713 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I only received one out of two orders even though I was debited.
Lucile Sene
Translated review
Answer from Petit-Fernand
Hello, I'm sorry to hear that you haven't received your orders. I have just contacted you to suggest a solution. I look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I bought 2 water bottles with 3 caps type 2014-2023, these caps are impossible to close, it's a horror! You have to put all your strength into it, even an adult can't do it, imagine a child. So unusable! What a waste...
Profil Gmail
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing problems with your plugs. We invite you to contact our customer service so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I must have received it... The parcel is still on standby for delivery... God knows where 🙁
Violene Arnould
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Answer from Petit-Fernand
Hello, We are sorry to hear that you have not received your order. We have just contacted you to help you as best we can. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Previously satisfied, then an order where all the labels came off in the machine. Very disappointed with the after-sales service, the error is human, but it can be repaired. No reaction because after 3 months (so don't anticipate your orders too much).
Guillot Jennifer
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Answer from Petit-Fernand
Hello, We are sorry to see that our answer does not satisfy you. However, in accordance with our general terms and conditions of sale, which you accept when you order, our complaint period after the order date is indeed three months. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I loved these sticker labels but found that a number of the labels are just falling off in wash and so wondered if was fault. Contacted customer service who were uninterested but said would give 20% discount code to buy more. When questioned defect was quoted terms and conditions (French despite buying from UK website). Changed that should be referring to English laws but just ignored and refused to engage, then send satisfaction survey! Would not buy again. If they has simply replaced the faulty stickers my experience would have been very different, but Chiara just is not interested in customer services and unwilling to even apply by the correct laws! *edit following response* The response speaks for itself. 20% discount on more isn't the best solution for the customer who bought a bumper pack that comes away in wash.
Milly F.
Answer from Petit-Fernand
Hello, We are very sorry you feel that way. Our team always tries to find the best solution for our customers and we are always happy to help. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, the riders did not arrive this time
Anna B.
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Order did not arrive ....
Jenny
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Answer from Petit-Fernand
Hello, We are sorry that you have not yet received your order: it was sent by La Poste ?? on 27/05/2024. We have just contacted you to offer you a solution. We look forward to hearing from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
The colors are not relevant the orange turned out salmon pink.
Federica -.
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Answer from Petit-Fernand
Good morning, I am sorry to hear that your order did not meet your expectations. I have just contacted you for more information. Good day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
Disappointing wash removal
Madame Lisi
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
After 10 days I still have no delivery and no message to keep me informed of the delivery date. I'll have to come up with a plan B for labelling.
Lea Sirman
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Answer from Petit-Fernand
Hello, Your refund request was indeed processed by my customer service colleague following this delivery problem. However, we have no influence over the postal service. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order not received
Adeline Cyizere
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received my products.
Cristiana
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Your customer service always gives error and says to try again later already for 20 days . I can put the order number 3001268793 not all my data here they all read trustpilot had asked me for it and I gave it. Let's get it over with here I throw the flasks is from me confirm bad Francesca
Francesca R.
Translated review
Answer from Petit-Fernand
Good morning Francesca, Thank you for your message and information. We are very sorry that you are unable to contact us. I confirm that we will resend the missing straws. We apologize for the misunderstanding and wish you a good day, We remain at your disposal Chiara Petit-Fernand
1
/5
★☆☆☆☆
I ordered express delivery because I needed the labels very quickly. The order took a long time to be delivered. The express delivery charges were reimbursed but the labels were useless as my son had already left on his school trip when we received them. If I had known that express delivery was not possible, it would have had to be specified in the order and I would not have ordered.
Noemie Barralis
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that your order arrived late. Unfortunately, we have no influence on the postal service and Chronopost. Nevertheless, we hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Good evening I keep telling you that your customer service is not working. You have my email because you sent me the unusable water bottles, you called me and said you would send them to me. I can only contact you by review . Francesca
Francesca R.
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Answer from Petit-Fernand
Good morning, My colleague Chiara is absent and I am currently only handling e-mails for her. Could you please send us an e-mail with your order number and your first and last name? Unfortunately, I cannot help you without this information. I look forward to receiving your e-mail. Elise, Petit-Fernand
1
/5
★☆☆☆☆
Not what I expected, they look like plastic paper labels. It is not for store clothes. They took a long time to deliver to Spain
Andrea Veronica
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Answer from Petit-Fernand
Hi Andrea, We are sorry that our products do not meet your expectations. You chose thermo-adhesive labels that are ironed directly on the garment, that's why they are so thin. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I insist on saying bad impossible to contact them again from May 28 to today June 7 I still have not received the missing straws Francesca
Francesca R.
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Answer from Petit-Fernand
Good morning, after checking, I see that we do not have your e-mail address. Could you please email our customer service department so that we can take care of your request urgently? We are here to help you! Wishing you a good day,
1
/5
★☆☆☆☆
Labels are delivered after the children have left on their trip. The time announced on the site is 2 to 4 days. delivered after 10 days . Interchanged with the company and pretended not to understand... even though a 15% discount had been granted.
John Persoons
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Answer from Petit-Fernand
Hello, thank you for your feedback. Our customer service department sent you a reply stating that your order had arrived at its destination and had been available since 29/05 at your relay point. Unfortunately, we have no influence over the postal service. What's more, we've reimbursed you 15% off your entire order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have ordered several times and it has always arrived correctly, this time the order has not arrived, they have sent it to me again and it has not arrived either, they have told me they will refund my money, I thought they were going to be interested because the package would arrive, I do not understand why they do not send a package with tracking.
Aurora Martínez Peña
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Answer from Petit-Fernand
Good morning Aurora, We are sorry to hear that your order did not arrive. We have made a claim to Correos after several shipping attempts. We have reimbursed you after consultation with you and we hope that you will trust us again. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I've ordered a few times from here and it has been brilliant. This time, my order didn't arrive. That was ok, these things can happen. Emailed- no response. Emailed again - no response. Found they were on Instagram, messaged them - no response. About a week later I got a response on Instagram. They told me I had to email. I'd already done that. Told them I will be going through PayPal to get a refund because their customer service was so bad. They told me I couldn't receive a refund without giving them my order number. I reclaimed my money through PayPal with no problem. A few days later I received an email back, apologising for what had happened and they would send a replacement for free. I am still waiting to see if this arrives. It has been 6 days and they do say up to 10 days. A real shame as in the past, I have recommended this company. Unfortunately, I will be looking for a new website to purchase the same item in the future. It's been 4 weeks now from my first initial purchase. From looking at the reviews on here, It seems it is happening alot.
Victoria
Answer from Petit-Fernand
Hello Victoria, Thank you for sharing your experience. We are very sorry that you did not receive your order and we understand that the delay in replying was frustrating. We apologise for this. Having told us at the outset that you wanted a refund, the order number would have shortened the time to receive it without having to go through paypal, allowing us to process the refund directly from our system. That is why we needed it. We are sorry if this was not clear enough. We hope you will receive the replacement order as soon as possible, For any information we would be happy to help and assist you, We apologise again for the inconvenience caused and wish you a good day. Chiara Petit-Fernand
1
/5
★☆☆☆☆
I never received the parcel and C-MonEtiquette did nothing to make things happen.
Mlle Garrot Laureline
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. We are sorry that you did not receive your order, unfortunately, we have no influence on the postal service. ?? However, we hope that this will not affect your relationship with C-MonEtiquette. We hope to see you again soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have not yet received my order. It has not been delivered
Hadisy
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet: it was shipped on Friday, May 24, 2024. The deadline for receipt is Wednesday, June 5, 2024. We have also just replied to your complaint by e-mail. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed with the quality. I ordered the iron-on labels and after the first wash they all came off, even though I followed the instructions for applying them. I had already ordered some a few years ago and the quality was much better!
Charlène
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Answer from Petit-Fernand
Hello Charlène, Thank you for your email. We're sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order not received
Wissame H
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Product. Non-compatible self-adhesive label is nothing more or less than paper that sticks like a stamp.
Michel Lemarchand
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Answer from Petit-Fernand
Hello Michel, Thank you for your email. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointed with the result, I absolutely did not expect self-adhesive plastic labels!
Sophie
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Answer from Petit-Fernand
Hello, We're sorry to hear that your order did not meet your expectations. We have just contacted you for more details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Delivery by chronopost more than a week !
Smokyr Sfullak
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that the delivery of your order has taken longer than expected. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
After repeating my order for the second time, I still have not received it.
Margalida Oviedo
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Answer from Petit-Fernand
Good morning, The second shipment we have sent you is about to arrive, the delivery date is for 06/04. Please let us know when it arrives. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed an order that although my account was charged I never received it. When I go to my profile to check its status it no longer exists and can no longer be searched by order number. Total scam.
María Eugenia Bermudez Sicilia
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Answer from Petit-Fernand
Good morning, We are sorry to hear that Correos did not deliver your order within the specified time. However, we assure you that it is not a scam. Our customer service has just contacted you to help you with this situation. For any problem, we are available by email or by phone to help you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, you've changed the quality of your water bottles. By sticking labels on them that peel off easily
Marion Gabriele
Translated review
Answer from Petit-Fernand
Hi Marion, Our bottles are personalized by printing directly on the product. We do not use stickers on our bottles. Our Customer Service team has responded to your complaint by e-mail to help you as much as possible. Have a nice day, Camille C-MonEtiquette