/10
★★★★★
based on 125713 reviews published
★★★★★
based on 125713 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I still haven't received my order
Tiberti
Translated review
Answer from Petit-Fernand
Hello, Following your email exchanges with our Customer Service, I confirm that your order has been returned. We are sincerely sorry for this delivery anomaly and hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Labels wash off...
Audrey
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Answer from Petit-Fernand
Hello Audrey, We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The product is great but was delivered to a relay point not chosen and far from my home.
Aurélie Bonifay
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Answer from Petit-Fernand
Hello Aurélie, We are very sorry about this incident concerning the carrier. Nevertheless, we hope that the products you have received correspond to your expectations. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I ordered some labels and I'm a bit disappointed, the pattern I chose on my labels is half cut on the sides. The result is not necessarily the same as the image before ordering.
Estelle Lebrun
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Answer from Petit-Fernand
Hello Estelle, We're sorry to hear that the visual of the labels does not match the visual of the site. Our customer service has contacted you in order to find a solution. Good day, C-MonEtiquette Customer Service
3
/5
★★★☆☆
My first order a few years ago went very well. I ordered 10 days ago labels for clothes, the design is very nice (choice in customization) fast shipping but I did not really like the quality of labels: very hard to detach so it is easy to deform a corner label to catch and there are even sometimes the first transparent plastic film of the label next to it that comes with it I think we should review the precutting to avoid this kind of inconvenience.
Camille
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message. We're very sorry about the inconvenience concerning your order. Your labels should not be difficult to remove from their backing. Our Customer Service has just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I had ordered two years ago for my first daughter. I find that the choice and quantity of labels has been greatly reduced. For example, we can no longer change the pattern depending on the type of label. That's a shame. But the quality is still very good. To be seen with future washes. The booklet was also of better quality before.
Héloïse
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Answer from Petit-Fernand
Hello, when you choose one of our packs, the selected illustration is applied to all the labels in the pack. If you have any questions, please do not hesitate to contact our Customer Service. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I didn't know that in the pack of 100 labels, they all had the same shape/size. I preferred last year when the sizes were all different.
Sandra
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Answer from Petit-Fernand
Hello Sandra, We offer economical packs of 150 labels of various types. Feel free to have a look and see if it suits your needs: https://www.c-monetiquette.fr/pack-etiquettes Hope to see you soon on C-MonEtiquette. Have a nice day, Léa Service Clien C-MonEtiquette
2
/5
★★☆☆☆
Envelope in poor condition And long delivery
Delphine Desmet
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Answer from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I'm disappointed, although I've ordered several times. This time if I ordered small labels with flowers around but the cut and made so that I have no flower on the label when I peel, it's a shame my daughter and disappointed. I wouldn't recommend this type of label next time.
Client(e)
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Answer from Petit-Fernand
Hello Katy, Thank you for your loyalty. There may have been a problem with the production of the labels. Our customer service team has contacted you by e-mail to solve this problem. Have a nice day, C-MonEtiquette Customer Service Team
3
/5
★★★☆☆
I'm very happy with the labels, but a little surprised by the size, which is just a little big for labelling pens. I wanted to order a 2nd batch, but it was impossible to find my previous order, even with the number of the 1st.
Céline B
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Answer from Petit-Fernand
Hello, To label your pens in the best possible way, you'll find mini labels without illustrations on our site. They are ideal for marking your colored pencils, for example. You can only renew your order if you placed it by logging into your customer account. If not, you'll have to place your order again. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Product debited although it was out of stock For my part not very sincere way of proceeding not having been warned when placing my order that I would encounter this problem hence numerous exchanges of emails with the sales department .... and in return no gesture for the disappointed customer ..... for a first approach! pity! Sincerely
Francoise Notin
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Answer from Petit-Fernand
Hello, Unless we are mistaken, we notified you as soon as we became aware of the problem. We offered you a commercial gesture, i.e. a refund of the item, which you refused. You therefore decided to maintain your order. Transparency was on our side, but unfortunately there are things we can't anticipate. We are taking action as quickly as possible to inform our customers. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Gourd with straw, the gourd is very pretty but the lid doesn't seem to be of great quality, to be seen with time. They say there's an air hole right next to the straw, so if the child leans over a little to drink, it spills. Then they say 480 ml, but you put in 400/430, no more. I warned them, but they didn't make up for it.
Céline Garrigue
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Answer from Petit-Fernand
Hello, Concerning the capacity, it was indeed an error on our part. Thanks to your vigilance, our marketing department has taken care of modifying the bottle's product sheet. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Disappointed, the label plates came off as soon as I received them.
Lc
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Delivery incomplete ... I'm missing the main name tags and foot tags.
Camille Abraham
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Answer from Petit-Fernand
Hello Camille, We are very sorry to read your message and apologize for any inconvenience. Our Customer Service department has just contacted you by e-mail to help you find a solution as soon as possible. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I chose a gourd color that was not available. Changed the color and nothing. I had to call again because I wasn't receiving anything. I ordered several times from c mon étiquette and these last orders were rather tedious, much to my regret!
Tiphanie Hoff
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Answer from Petit-Fernand
Hello, We are very sorry that your order was out of stock. We did our best to ship your order as quickly as possible and hope that it met your expectations upon receipt. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Extremely disappointed by the gourds, we used the gourd once, I washed it by hand and the name is already gone.
Witter Magalie
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Answer from Petit-Fernand
Hello, We're sorry to hear about this inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Labels not of good quality
Caroline Guez
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Answer from Petit-Fernand
Hello, We are sorry to hear that the quality of our labels does not meet your expectations. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
For the lunch box, the personalization is in fact a glued label. We'll have to see if it holds up over time with repeated washing. As for the water bottles, some of the patterns are already starting to wear off.
Manon
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to help you as best we can. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The labels are pretty but too expensive
Amelia Ovcinicov
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Answer from Petit-Fernand
Hello, We're sorry to hear that you find the labels too expensive. However, we have many promotional offers throughout the year. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Quick and careful delivery BUT: My son's forehead is stuck in the cap when he drinks. There's a small hole to release the air when he sucks through the straw, but as soon as the bottle is turned upside down, all the water comes out through it. I'd have to think of a one-way valve to avoid this problem, or I'd have to use scotch tape, but when he sucks for too long, it depressurizes and all the water comes out through the seal, so in any case he gets soaked. The quality of the materials is very average, and once you've dropped the stroller, the paintwork is already damaged and marks are visible on the cap.
Ocy The
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. However, without the small hole in the cap, your child would not be able to suck to drink. I've just contacted you for more information on this subject. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I never received the order
Vanessa Mariño
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to read your message. Our customer service team has contacted you by email to help you with this situation. ?? Hello, Camille Petit-Fernand
3
/5
★★★☆☆
The labels are of good quality but the prices have become too expensive.too bad
Scalisi C
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you find the labels too expensive. However, we have many promotional offers throughout the year. You can also subscribe to our newsletter to make sure you don't miss out. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The stickers are great, but they couldn't send me a rubber seal for the bottle. The bottle is therefore unusable!!! Too bad!
Marzena L.
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Answer from Petit-Fernand
Hello, unfortunately I can't find any contact from you, neither by e-mail nor by phone. We will get in touch with you for further information. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
I had ordered before and they arrived safely. Great. But this last order did not arrive. I emailed customer service and they gave me 2 options: either return the order or reorder it. I chose to do it again. That was over a week ago. 6 days ago they sent me an email that due to the large volume my order would be delayed 2 more days to be manufactured from the email. I check the order status and 6 days later it says in production. Nothing has arrived. This time I am very disappointed. I will write to customer service again to discuss it and ask for a refund and it will be the last time I order. And I love your stickers and your work. What a shame. They should improve on that and deliver what they say when an order doesn't arrive.
Maria Johanna
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Answer from Petit-Fernand
Good morning Maria, We are sorry to hear about this incident with your order. The second shipment had also been sent but Correos did not manage to deliver it to you. After our conversation we have refunded your order in full. However, we hope that you will trust us again in the future. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
I have been ordering for 7/8 years for my 2 sons (schools and camps) and recently for my mother (Ehpad). I have noticed a sharp decline in the quality of the labels, especially for clothing, whether iron-on or to be applied to the clothing labels. I follow the recommended application and waiting period. The labels come off in the wash and are difficult to catch on their backing. I am very disappointed and do not recommend your products. I should have changed a long time ago.
Catherine Gaudet
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Answer from Petit-Fernand
Hello, We're very sorry to hear about this problem with your order. I've just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I still haven't received anything.
Sandra
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Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
My iron-on labels come off after washing and even after rain.
Anne Louvet
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Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing a problem with your labels. We have just contacted you in order to find a solution together! Have a nice day ?
3
/5
★★★☆☆
The labels are large, unlike the competition. Personally, I was expecting something smaller and more discreet.
Nathalie
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Answer from Petit-Fernand
Hello, The dimensions of our labels are clearly indicated on our website, so that everyone can choose what suits them best. What's more, we offer a variety of different sizes and formats, so there's something for everyone. ?? A lovely evening, Sarah-CMonEtiquette
3
/5
★★★☆☆
The first names of 2 of my children are on the same booklet. They were ordered separately for convenience.
Melanie Lepoutre
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the presentation of your order does not correspond to your expectations. Unfortunately, we only send packs in separate checkbooks. If you have any special requests, please do not hesitate to contact our customer service department!?? A lovely evening to you, Sarah-CMonEtiquette
2
/5
★★☆☆☆
The order and delivery went very well, but several labels came off in the washing machine (30 degrees). Too bad.
Cyrielle
Translated review
Answer from Petit-Fernand
Hello Cyrielle, We're sorry to hear about this problem with your label order and have just contacted you to help you. ?? Have a nice day ? Sarah- CMonEtiquette