/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Long time lag from dispatch to actually receiving product. When items finally arrived some stickers actually missing from the ëschool pack'. Company still not responded to email. Would not use again or recommend. Highly expensive for poor unreliable service.
Jai
Answer from
Petit-Fernand
Dear Jai, Thank you for shopping with petit-fernand.co.uk ! We are sorry you found delivery long. As the goods come from France, it sometimes can take a couple days. Also we are in the Summer Season and high season and have a lot of requests. This is why it can take a little bit more time to receive an answer. Our customer service should have answered you by now though. If this is not the case, we invite you to contact us again to: [email protected] !
1/5
★☆☆☆☆
Some label items where great and remained on clothes but others came off in wash even though followed instructions
Sara
Answer from
Petit-Fernand
Dear Sara, thank you for shopping with petit-fernand.co.uk ! We are sorry to hear that you had a problem with the labels. This is not normal and we invite you to contact our customer service by e-mail to: [email protected] for help. Kindly, Marylin
1/5
★☆☆☆☆
Still not received my order which I placed on the 19th August. I was told to give it upto 10 working days which has now passed and still nothing. I am so disappointed as my daughter goes back to school tomorrow without the labels. Company now not responding to emails.
Katie
Answer from
Petit-Fernand
Dear Katie, Thank you for shopping with petit-fernand.co.uk ! We are sorry to hear that you are unhappy and hope your goods arrived by now. If not, pls contact us again by e-mail to: [email protected] ! Sorry for the delay, but we are in the high season and it can sometimes take a little bit longer to answer all the requires we are receiving. We thank you for you understanding. Kindly, Marylin
1/5
★☆☆☆☆
Item still not received over 4 weeks later and terrible communication from company. My son starts school in 2 days without his clothes labelled - very frustrating. I would suggest using a different company.
Sharon
Answer from
Petit-Fernand
Dear Sharon, Thank you for shopping with us. We are sorry to hear that the delivery was very long and that you are not happy with our customer service. We hope you received the goods by now. If not, please feel free to contact us again by e-mail to: [email protected] ! We apologize for the delay, but we are in the high season and it can sometimes take a little bit longer. We thank you for your understanding. Kindly, Mayrlin
1/5
★☆☆☆☆
I tried the stickers a while back and they were ok for a bit, but eventually fell off in the washing machine. This September I tried the iron on ones and a few actually melted! Won't be using again!
Llywela F.
Answer from
Petit-Fernand
Dear Llywela, Thank you very much for shopping with petit-fernand.co.uk ! We are sorry to hear that you had problems with the stickers. This should not happen and we ask you to contact our customer service for help by e-mail to: [email protected] ! Kindly, Marylin