/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Little service, telephone is not manned and e-mail inquiries are only dealt with days later.
Kunde
Translated review
Answer from Petit-Fernand
Hello, thank you for your message. We are sorry that you are dissatisfied with the service. We are there for you every morning by phone and also by e-mail, facebook and instagram. The messages are processed within 24 h maximum, only in the high season (summer) it can sometimes take a little longer. We apologize and do our best to offer our customers a good and fast service. Mfg, Marylin
1
/5
★☆☆☆☆
I still haven't received anything. It's taking a very long time.
Guest
Translated review
Answer from Petit-Fernand
Hello Virginie, I'm sorry you didn't receive your order. Please send a complaint to [email protected].
1
/5
★☆☆☆☆
On the site they promote 48h manufacturing without clearly explaining that it takes 10 working days for downstream delivery!
Deluso
Translated review
Answer from Petit-Fernand
Dear Marta, Thank you for your message. I will put here the link to the information regarding the shipping time https://www.petit-fernand.it/domande-risposte-prodotti "... 2-3 additional business days. However, they may translate to between 2 and 10-15 business days due to delays or other factors beyond our control." We are still on schedule for delivery. Should you not receive your order by 14/09, please do not hesitate to contact us. Kind regards, Sophie
1
/5
★☆☆☆☆
Order did not arrive
Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Never received the order
Mirana Suares
Translated review
Answer from Petit-Fernand
Hello Mirana, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have been waiting for my labels for over 3 weeks.
Yasemin Y.
Translated review
Answer from Petit-Fernand
Hello, thank you for your purchase at esistmeins.de! We regret that you have not yet received your goods. In summer there can sometimes be slight delays due to the high season but also the post office sometimes takes a little longer. We invite you to contact our customer service so that we can help. Mfg, Marylin
1
/5
★☆☆☆☆
Label peels off after 1st wash, really disappointed, especially for my 1st order. This will be my last order.
Chnono
Translated review
Answer from Petit-Fernand
Hello Renaud, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Very poor product . It washes off from the first wash . I won't recommend it . Waste of my money.
Miss O.
Answer from Petit-Fernand
Dear Miss Olubusayo, we're really sorry you had a bad experience with your stickers. It isn't normal though, so please email us at customer service [email protected]. Have a great day! Sophie
1
/5
★☆☆☆☆
It is useless for you to send me the rating, when the ones I ordered have yet to arrive..... Not even coming from China.
Lucia G.
Translated review
Answer from Petit-Fernand
Dear Lucia, Thank you for your message. We're sorry but what has occurred is that you have entered an incorrect shipping address because the house number is missing. Please contact us by email at [email protected]. See you soon, Sophie
1
/5
★☆☆☆☆
I placed my order on August 23rd and I am still waiting, I have contacted you several times and you do not give any solution, when the order is already paid.
Esther Rodriguez
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
They lost my order, it took a long time to arrive and there was no quick explanation, send it again and wait longer.
Sonia
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you did not receive your order in time. Best regards, Maialen
1
/5
★☆☆☆☆
I ordered more than 15 days ago and the goods have not arrived
Guest
Translated review
Answer from Petit-Fernand
Dear Lara, Thank you for your confidence in us. We are still on schedule for delivery. Please contact us. because I found out that 2 of your labels do not have the design. In fact, the design you chose is not compatible with the background you chose, and I think you didn't pay attention to the wording informing you of this problem. We will change her labels at our expense. See you very soon. Kind regards, Sophie
1
/5
★☆☆☆☆
Having placed an order (for a considerable amount) a week before the start of the new school year, I'm very disappointed to have only received it 2 days after the start of the new school year...that's 2 days too late! I thought the delivery time was much shorter; moreover I tried to contact your services during the waiting period without any response from you... I therefore think that a commercial gesture would have been very appropriate.
Amina Hubert
Translated review
Answer from Petit-Fernand
Hello Amina, I'm sorry you received your order late, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
1
/5
★☆☆☆☆
I highly recommend it
Samanda Ramirez Cely
Translated review
Answer from Petit-Fernand
Good morning! Thank you very much for your nice recommendation (I invite you to vote again if you wish) Greetings, Maialen
1
/5
★☆☆☆☆
In 20 days it has not arrived and I have had to request a refund. I ran out of labels
Susana Gil
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you did not receive your order in time. Best regards, Maialen
1
/5
★☆☆☆☆
I placed an order and it said that in 48 hours I would deliver the package instead it's been a good ten days and still nothing ..I'm still waiting ..if I knew before I didn't place any order or I would rely on another company....
Guest
Translated review
Answer from Petit-Fernand
Dear Melissa, Thank you for your message. In fact, we're sorry but what has occurred is that you entered an incorrect shipping address because the house number is missing. We have responded to you in this regard. See you soon, Sophie
1
/5
★☆☆☆☆
The labels didn't stay on clothing once washed, even though I followed instructions
Kate S.
Answer from Petit-Fernand
Dear Kate, we're really sorry you had a bad experience with your stickers. It isn't normal though, so please email us at customer service [email protected]. Have a great day! Sophie
1
/5
★☆☆☆☆
Never received the order... Yet made on 29/08/2019 for a return on 06/09/2019
Anne Delgrange
Translated review
Answer from Petit-Fernand
Hello Anne, I'm sorry you didn't receive your order. Please make a complaint to [email protected]. Good day, Melina.
1
/5
★☆☆☆☆
Order placed on August 29. And shipped the next day..September 10 still nothing and you can't even check the order status!!!
Guest
Translated review
Answer from Petit-Fernand
Dear Joan, Thank you for your message. We are still on schedule for delivery. Should you not receive your order by 13/09, please do not hesitate to contact us. Kind regards, Sophie
1
/5
★☆☆☆☆
Incomplete reception, we were missing a label plate
Cynthia Lahlouh
Translated review
Answer from Petit-Fernand
Hello Cynthia, I'm sorry you didn't receive your complete order. Please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Not having received my order until now I can not put a favorable comment I contacted customer service by mailils have not deemed necessary to answer me.
Nadjat
Translated review
Answer from Petit-Fernand
Hi Nadjat, I'm sorry you didn't receive your order. We're in the process of resending it to you. Good day, Melina
1
/5
★☆☆☆☆
I have not yet received my order.
Sonia Miñana
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our mail [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I have not received my order I placed two orders, one of them the letter carrier threw it over the door falling into the garden and it got wet that night with the rain. The other order has not arrived yet, with all the time that has passed I think it must have been lost. It would be nice if the delivery was by hand or as registered letter or pick up at the post office....
María Luisa Caballero Ballesteros
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I have been waiting more than 3 weeks for my delivery.
Britta
Translated review
Answer from Petit-Fernand
Good day ! Thank you for your purchase at esistmeins.de ! We are sorry that the delivery took a bit long. We do our best to deliver to customers as quickly as possible and send the goods out after 48 hours. After that it goes to the post office. Unfortunately, we have no control over this and in the summertime it sometimes takes a little longer, but normally the customer receives their goods a few days later. Thank you for your order and we hope you like the goods. Mfg. Marylin
1
/5
★☆☆☆☆
The labels are nice. But delivery supposedly in 48 hours, received a week after the estimated date. Very disappointed
Justine Robin
Translated review
Answer from Petit-Fernand
Hi Justine, I'm sorry you've had a delay in receiving your order, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
1
/5
★☆☆☆☆
I have been waiting for my order for 15 days
Felicidad Parada
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
The colors do not correspond to the display, very bad impression I already contacted them and they told me that sometimes the display does not correspond.
Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I have not received my order since August 29th. While you say in 48 hours. I would like my money back
Betty Bellaiche
Translated review
Answer from Petit-Fernand
Hi Betty, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
The order placed has not yet arrived, I have not even been sent a tracking... hopefully it will arrive....
Giuseppina M.
Translated review
Answer from Petit-Fernand
Dear Josephine, Thank you for your message. We are still on schedule for delivery. Should you not receive your order by 14/09, please do not hesitate to contact us. In fact, there is no tracking for label envelopes. Kind regards, Sophie
1
/5
★☆☆☆☆
Have not received my order still 2 weeks later will not be ordering again. Will be seeking a refund
Mbils
Answer from Petit-Fernand
Hello, We invite you to contact us per e-mail to: [email protected] for help ! Kindly, Marylin