/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Ou sont mes commandes j'ai téléphoné envoyé des email Facebook...etc réponse flou qui ne veut rien dire je demande remboursement!!!! ce site et NUL je déconseille
Client #mefi
Translated review
Answer from Petit-Fernand
Hello Alexandra, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Incomplete delivery - no after-sales service Missing 2 items out of 3 ordered After 15 days, the after-sales service told me to wait another 10 days. And the item received (gourd) broke after 24 hours. Very bad experience
Hélène S.
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Answer from Petit-Fernand
Hello Hélène, I'm sorry you are not satisfied with your order, please make a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I haven't received my order and when I send an email to ask where my order is I just get an automatic email telling me to wait until September 13th. I placed another order with your competitor.
Marie-louise Mendy
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Answer from Petit-Fernand
Hello Marie-Louise, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Good day, Melina.
1
/5
★☆☆☆☆
Labels peeled off after 1st wash at 30 degrees! Very disappointed.
Carole
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Answer from Petit-Fernand
Hi Carole, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Lousy. Item never arrived, no assistance, never respond.
Mariabarbara M.
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Answer from Petit-Fernand
Dear Mariabarbara, we do not work on Saturday and Sunday, so in fact we did not respond to her. But on Monday we answered both of your emails and Paypal message right away. And as promised, we are re-sending you the labels lost by the Italian postal service (or very late). You should receive them soon. Kind regards, Sophie
1
/5
★☆☆☆☆
Hello, I'm very disappointed and annoyed! To this day my order has still not arrived, it's been more than 10 days since I placed my order, I had to buy this weekend all the school supplies for my son to start a new school year in P.S and no labels thank you !!!!!! I won't order from you again! I hope to receive my labels one day and of course the debit was very quick !!!!
Amandine
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Answer from Petit-Fernand
Hi Amandine, I'm sorry you didn't receive your order. We're in the process of resending it to you. Good day, Melina
1
/5
★☆☆☆☆
I still haven't received my order !!!! The delivery time is much too long
Lucie Girette
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Answer from Petit-Fernand
Hello Lucie, I'm sorry you haven't received your order. We contacted you on 10/09 because the Post Office returned your order to us for lack of address. Please reply by email. See you soon, Melina
1
/5
★☆☆☆☆
Disappointed 🙁 the labels don't stand up to washing at all (wash at 30°) I couldn't follow the application instructions to the letter. Had I known, I would have used the iron-on labels.
Sabrina Merini
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Answer from Petit-Fernand
Hello Sabrina, I'm sorry that your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Delivery rotten nulllll very disappointed My daughter's homecoming was ruined by you. Forced to bring back all her stuff to label it! You are responsible for the service provider you work with.
Jennifer Dan
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Answer from Petit-Fernand
Hi Jennifer, I'm sorry you received your order late. Have a nice day, Melina
1
/5
★☆☆☆☆
It's been 10 days since i placed my order, the invoice has been charged to me and i still haven't received anything. despite my numerous requests, the site doesn't give a clear answer to my complaint and asks me to wait even though it's a registered letter. it's a disgrace.
Sonia Bendjilali
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Answer from Petit-Fernand
Hi Sonia, I'm sorry you didn't receive your order, we're reworking it and shipping it back to you. Good day, Melina
1
/5
★☆☆☆☆
Delivered very late (still not received even though I placed the order on August 27). I had to make my daughter's labels myself. What's more, the after-sales service had nothing to do with it. No refund, nothing. Apparently, for them, 48 hours in real life is 15 days (bha yes dixit the SAV, delivery times of the post, they are not responsible). So apparently it's normal that I didn't get them on September 8! So everything's fine with them. False advertising, no 48-hour delivery. And no one behind the scenes. As soon as I have time I'm going to advertise your thieving, non-refunding company with their 48h false advertising. I therefore do not recommend this site at all, and I will never recommend your thieving site. I put a star because I have no choice otherwise it would be 0 star!
Adeline Perardelle
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Answer from Petit-Fernand
Hi Adeline, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I'm not at all satisfied, they come off in the first wash.
Lorotte
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Answer from Petit-Fernand
Hello Christine, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Lame! Iron-on labels don't stick! Without being worn or washed or anything! But I follow the instructions! Iron without steam at 200 degres with greaseproof paper!
Alicia Azuelos
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Answer from Petit-Fernand
Hello Alicia, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
More than a week after the confirmation AND PAYMENT of the order, I have received nothing nor any news regarding the shipment. Although I requested information via email, it has not been provided to me. BAD.
Alessandra F.
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Answer from Petit-Fernand
Dear Alessandra, We are sorry that you did not receive our response. I discovered that your email address was misspelled, so we got the "Undelivered" email back. I have corrected the error and sent the reply back. Sincerely yours. Sophie
1
/5
★☆☆☆☆
Never received, no follow-up, no dinfos
Farah Betto
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Answer from Petit-Fernand
Hello Farah, I'm sorry you didn't receive your order, we did refund it. Have a nice day, Melina
1
/5
★☆☆☆☆
They deceive customers because they say it will be ready in 48 hours and that is a lie because I ordered it on the 27th and I am still waiting for it today.
Chani Alonso
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not received your order yet. I invite you to send us an email to our email [email protected] so we can solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
The stickers are the ideal size and read perfectly. Would be improved with a more affordable price
Estela Menéndez Gutiérrez
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Answer from Petit-Fernand
Good morning! We are sorry to hear that the prices are not affordable.
1
/5
★☆☆☆☆
Order not received, but refunded on time
Karine Denis
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Answer from Petit-Fernand
Hi Karine, I'm sorry you didn't receive your order, we did refund it. Have a nice day, Melina
1
/5
★☆☆☆☆
Payment made but order not returned!
Eugenie Chambert
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Answer from Petit-Fernand
Hi Eugénie, I'm sorry you didn't receive your order. We're reworking it and shipping it back to you. Good day, Melina
1
/5
★☆☆☆☆
I don't have my order ! It's late and I've emailed and had no response Back to school already been and gone Can I have a refund
H R.
Answer from Petit-Fernand
Hello, We thank you for shopping with petit-fernand.co.uk ! We are sorry to hear that you are waiting for your order. We apologize for the delay of answering your e-mail, but we are in the high season and have a lot of requests. You should have received an answer by now, if not please feel free to call us on : +44 203 445 0958 ! Thanks a lot ! Kindly, Marylin
1
/5
★☆☆☆☆
After 17 days I still haven't received anything
Adelina M.
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Answer from Petit-Fernand
Dear Adelina, Thank you for your message. Your order was shipped on 22/08. If you have not already done so, please contact us by email at [email protected] to help you. See you soon! Sophie
1
/5
★☆☆☆☆
The labels come off after the first wash. Yes, I followed the instructions... Disappointing
Raissa Descamps
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Answer from Petit-Fernand
Hi Raissa, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Order placed on 15/08 to have the labels at the beginning of the school year and to date nothing?
Mz
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Answer from Petit-Fernand
Hello Magali, I'm sorry you didn't receive your order, we're reworking it and sending it back. Good day, Melina
1
/5
★☆☆☆☆
Frankly very disappointed, I followed everything to the letter and it doesn't stick well. I'd already tried it at a friend's house and loved it, but now I have the impression that the labels are defective. None of them stuck. For the price it's sad.
Elisabeth Krief
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Answer from Petit-Fernand
Hello Elisabeth, I'm sorry your labels are coming off, but this is not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
An order that never arrived. I had to call back several times to be offered reshipment...
Guest
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Answer from Petit-Fernand
Hi Claire, I'm sorry you didn't receive your order, we're reworking it and sending it back. Good day, Melina
1
/5
★☆☆☆☆
The designs are very nice but the labels come off the clothes in the washing machine. What a pity
Guest
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear about the problems with your labels. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Hello to date I still have not received my commznde. An order placed on August 27, 2019 and of course paid the next day but no news of the order ...
Vanessa Piquet-bacquet
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Answer from Petit-Fernand
Hi Vanessa, I'm sorry you didn't receive your order. We're reworking it and sending it back to you. Good day, Melina
1
/5
★☆☆☆☆
I still have not received my order placed on August 22, 2019 for 7940... I sent 2 emails to the after-sales service. I was told that I had to wait until September 6, 2019, well after the start of the school year... as I still haven't received anything, I called you as agreed, I got an answering machine and nobody called me back... So I'd like to know where my order is and when I'm going to receive it? I'm usually delighted with my orders, but in this case I don't understand your lack of communication...
Emilie Reynaud
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Answer from Petit-Fernand
Hello Emilie, I'm sorry you didn't receive your order, we're reworking it and reshipping it. Good day, Melina
1
/5
★☆☆☆☆
It's been 2 weeks and I still haven't received my order
An
Answer from Petit-Fernand
Dear An, We invite you to contact us by e-mail for help: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
Impossible to peel off without damaging labels
Anne Marzec
Translated review
Answer from Petit-Fernand
Hello Anne, I'm sorry your labels weren't die-cut properly, but we've sent them back to you. We apologize for the inconvenience. Good day, Melina