/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed on August 20, 2019 and to date, nothing received...,Mail sent even no reply...
Catherine Haeyaert
Translated review
Answer from Petit-Fernand
Hi Catherine, I'm sorry you didn't receive your order. We're reworking it and sending it back to you. Good day, Melina
1
/5
★☆☆☆☆
Still haven't received my order !!!!honteux
Sabrina Orsini
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Answer from Petit-Fernand
Hello Sabrina, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Very disappointed, my son has only had it for 2 weeks and after unclipping the cap to clean it, the cap no longer closes properly and the bottle has leaked into his schoolbag. I think that for 22 euros this is not normal.
Vanessa Godard
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Answer from Petit-Fernand
Hi Vanessa, I'm sorry that the cap on the gourd is leaking. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
They have not met the delivery deadlines. It has been 15 days and I am still waiting for the product. Disappointed.
Sandra
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Very disappointed: the iron-on labels for clothes went off in the 1st wash at 30c. Despite having followed the user guide (iron at maximum - 200c - linen/cotton position - no steam / press for 12 seconds with the greaseproof paper supplied)...... Textiles are suitable for ironing. In short! My label: "Nothing is marked and everything is lost"........
Solène Lasselin
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Answer from Petit-Fernand
Hi Solène, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I'm very disappointed that the labels don't stick to the clothes. I find the labels in the washing machine.
Coralie Ugolini
Translated review
Answer from Petit-Fernand
Hi Coralie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Order not received ??
Sabine
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Answer from Petit-Fernand
Hi Sabine, I'm sorry you didn't receive your order. We're reshipping it. Good day, Melina
1
/5
★☆☆☆☆
I did not receive my order because it is not the right address my address is 47bis les nouvelles arènes porte 4 13008 Marseille thank you for your understanding
Lopes
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Answer from Petit-Fernand
Hello Ana Cristina, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Delay in delivery Mail address to customer service in your return Missing label Bad experience
Julia Lesage
Translated review
Answer from Petit-Fernand
Hello Virginie, I'm sorry you didn't receive your complete order. Please send a complaint to [email protected]. Good day, Melina.
1
/5
★☆☆☆☆
The manufacturing and delivery deadline has passed, since August 20 and they have not arrived in time to mark the school stuff. I had hoped that they would arrive as well as last year's order, but this year it seems to be working worse.... Their distribution system is very poor. They should think of better options.
Marta Crespo Neira
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Order placed on August 24 and still not received.
Luigi B.
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Answer from Petit-Fernand
Dear Luigi, we are sorry! Your order was shipped on August 14, you should have received it already. Please email us at [email protected]. See you soon! Sophie
1
/5
★☆☆☆☆
I still have not received my order. I have left a voicemail at C Monetiquette but have not heard back.
Séverine De Sailly
Translated review
Answer from Petit-Fernand
Hello Séverine, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
After a week I still have not received my order and there is no way to track it!!!! Sofhie had written to me on September 11 assuring me that it would arrive the following week...today is September 18 and the goods have not yet been delivered....can you check what happened to my order?!!!!!!!!
Francesca C.
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Answer from Petit-Fernand
Dear Francesca, Thank you for your message. I looked at where your order was and found that there had been a problem with the bank and payment. I resolved the problem and put the order back into manufacture. You will receive it next week. Kind regards, Sophie
1
/5
★☆☆☆☆
To this day I still haven't received my order. I got an email telling me that it had been shipped on August 26 and still nothing.... very disappointed so I'm still waiting.
Délia
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Answer from Petit-Fernand
Hello Delia, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I placed an order and sent an e-mail immediately afterwards to change the color of the labels. I got no reply, no return to my e-mail and I received the wrong color labels. I didn't have time to insist on calling because I'm working and I don't have all day. So I'm very disappointed...
Nathalie
Translated review
Answer from Petit-Fernand
Hello Nathalie, I am sorry that you are not satisfied with your order. Please make a complaint to [email protected]. Good day, Melina.
1
/5
★☆☆☆☆
After one wash the stick on label is hanging off.
Avril D.
Answer from Petit-Fernand
Dear Avril thx for shopping with us. We are sorry to hear that you had a problem with the labels and invite you to contact us to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I'm not at all satisfied, I ordered on August 20 and I'm told I'll receive it soon, it's now September 6 and there's still nothing.
Loubna Chtiargorfti
Translated review
Answer from Petit-Fernand
Hello Loubna, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have been waiting 13 days and it has not arrived.
Wendy Lopez
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Have not arrived
Sarah Wood
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I still haven't received my order !!!!!!
Christelle Candelot
Translated review
Answer from Petit-Fernand
Hi Christelle, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I have not been able to test it since it has not arrived and I have not received an answer as to where my order is.
Ana Delia Ludeña
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Very disappointed I did not receive the labels ordered 11 days ago?
Flo
Translated review
Answer from Petit-Fernand
Hello Florence, I'm sorry you didn't receive your order. Please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
I am still waiting for my order to arrive.
Estefania Muñoz
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I ordered the iron on labels, followed the instructions very carefully. All labels have come off in the first wash at 40 degrees! Extremely disappointed!
Camilla R.
Answer from Petit-Fernand
Dear Camilla, thx for shopping with us. Sorry to hear this. This is not normal, we invite you to contact our customer service for assistance by e-mail to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I did not receive my order!
Stephanie
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Answer from Petit-Fernand
Hello Stéphanie, I'm sorry you didn't receive your order. We're in the process of resending it to you. Good day, Melina
1
/5
★☆☆☆☆
I'm writing you this bad note because I've been ordering since the 24th and I still haven't received anything and yet you've debited me. I will never order from you again.
A M
Translated review
Answer from Petit-Fernand
Hello Assa, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I can't evaluate the product since I haven't received it and it's impossible to contact someone or get an answer...
Guest
Translated review
Answer from Petit-Fernand
Hi Axelle, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Order never received and no tracking number because sent by regular mail. Awaiting refund.
Guest
Translated review
Answer from Petit-Fernand
Hi Aurélie, I'm sorry you didn't receive your order. We're reshipping it. Good day, Melina
1
/5
★☆☆☆☆
Very slow and fatal delivery service since August 23 that I ordered it I will arrive halfway through the course.....ya do not want them!!!!
Elvira
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Lousy service, it has been 15 days since the order was placed and it has not been received. After two phone calls the store still does not give a solution.
Raúl García Antolín
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen