/10
★★★★★
based on 125624 reviews published
★★★★★
based on 125624 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Despite having followed the instructions for sticking the labels on my baby's clothes, they don't stick. The service is top notch, fast, and the labels are beautiful, but the bulk of what is asked for is not good for me 🙁 Too bad...
Estelle
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Answer from Petit-Fernand
Hello Estelle, Thank you for your review! It's not normal that your labels don't hold, I'll contact you right away by email 🙂 Good day, Melina
2
/5
★★☆☆☆
Shipping was perfect and they are very nice, but they fall off after a few washes.
Cristina Cortés
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Answer from Petit-Fernand
Dear Cristina, Thank you for sharing your opinion! I am sorry that you are not satisfied with our products, I will contact you by email to understand what happened. See you soon, Melina
2
/5
★★☆☆☆
Labels peel off easily a few days after application
Elena Vaca
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Answer from Petit-Fernand
Dear Elena, thank you for sharing your opinion with Petit-Fernand! It is not normal for the labels to peel off, I will contact you by email to understand what could have happened. See you soon! Melina
3
/5
★★★☆☆
The labels are very pretty, but they don't look great on clothes.
Priscilla Richet
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Answer from Petit-Fernand
Hello Priscilla, thank you for leaving your review! Please do not hesitate to contact our customer service department at [email protected] so that we can help you if you are not satisfied with the quality of our products 🙂
2
/5
★★☆☆☆
I think the idea is great but the labels came off very quickly after only a few washes at 30 degrees. A bit disappointed for the price
Amandine
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Answer from Petit-Fernand
Hello Amandine, thank you for your review! Don't hesitate to contact us at [email protected] so that we can provide you with a solution if you're not satisfied with the quality of our products 🙂
3
/5
★★★☆☆
Goods as described and of top quality but delivery times not as stated
Mel
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Answer from Petit-Fernand
Hi Mel, thank you for your review. There have been some delivery delays from the post office, but we are in the process of improving delivery times. Have a nice day and best regards, Eileen
3
/5
★★★☆☆
The iron-on labels are great, but the adhesive labels were not easy to remove and broke several times. Response to "It's mine": The problem wasn't the removal itself - about halfway through, the sticker tore and broke. The perforation for peeling off was not continuous and that's why these problems occurred. The stickers themselves are great and dishwasher-safe, but at least 3 out of 4 broke and that's a lousy rate! And we were really careful!
Katinka C.
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Answer from Petit-Fernand
Hello Katinka, thank you very much for your review. It's great that you like the iron-on labels so much. The adhesive labels can usually be removed with tweezers or a fingernail. Have a nice day and best regards, Eileen
2
/5
★★☆☆☆
Cool and practical labels. The printing of the texts, typographies, the way it is shown on the screen and how it finally looks like, to be improved.
Marta Bruni
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Answer from Petit-Fernand
Dear Marta, Thank you for sharing your opinion! We are always working to improve our offer and our services. Have a nice day.
3
/5
★★★☆☆
Lovely stickers and good quality, but the shoe insole stickers worn within a month
Ambika A.
Answer from Petit-Fernand
Dear Ambika, thank you for your positive comment. I understand through what you wrote that you probably did not apply the transparent protective label on top of the shoe label, the one that protects the ink from being rubbed off? Contact us at customer service if you wish. Talk to you soon, Sophie
2
/5
★★☆☆☆
The labels come off after the first or second wash.
Meritxell
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Answer from Petit-Fernand
Dear Meritxell, thank you for sharing your opinion! I will contact you by email to understand what happened. See you soon!
3
/5
★★★☆☆
Several labels were not precut, but customer service was responsive.
Nadia Darouane
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Answer from Petit-Fernand
Hello Nadia, Thank you for your feedback! Indeed, it was not normal that the labels were not precut, in the meantime the problem has been solved, do not hesitate to contact our customer service for any complaint 🙂 Have a nice day, Melina
3
/5
★★★☆☆
I would put some more labels for objects, and a little bit bigger, but well, they are pretty good.
Veronica Castellet
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Answer from Petit-Fernand
Dear Veronica, Thank you for sharing your opinion! We have several offers of practical packs, do not hesitate to take a look at our website. See you soon, Melina.
3
/5
★★★☆☆
Very fast service: I received my labels 2-3 days after ordering them! Super cute and highly customizable labels. However, they don't always hold very well and (perhaps obviously) crack with the elasticity of the fabrics 🙁 For me, the experience and service are great, but the products could be of better quality.
Roxane Hb
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Answer from Petit-Fernand
Hello Roxane, Thank you for leaving your review with C-MonEtiquette! We are constantly working to improve the quality of our products. Have a nice day!
3
/5
★★★☆☆
Delivery came quickly and is fine, it's just a shame that I couldn't just enter the name of the birth
Katja M.
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Answer from Petit-Fernand
Hello Katja, thank you for the review on TrustPilot. We currently only offer the two-line format for adhesive labels for clothing. For the other label types, on the other hand, you have a larger selection. I hope you are still satisfied and have a nice day, Eileen
3
/5
★★★☆☆
The product is great but for 2-3 10 sticker sheets waiting almost a month for delivery is too long for me. I'll think twice about ordering from you again.
Nastja F.
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Answer from Petit-Fernand
Hello Nastja, thank you very much for your review. We regret that you have received your labels with a considerable delay, this is not in our interest. We are currently working hard on this problem in order to shorten delivery times. Have a nice day and best regards, Eileen
2
/5
★★☆☆☆
The product is nice but the customer service is terrible. Erroneous shipments and many kind emails but "empty" in content to provide solutions. In addition, the first time the product fell out of my hands it broke. I think that in a product designed for children that should not happen. And what is most annoying is that they treat the customer as a fool. They keep saying that I was not at home when they delivered the package when the delivery was made to an office with a receptionist from 7:00 to 22:00h. I doubt that the post office was outside these hours....
Claudia
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Answer from Petit-Fernand
Dear Claudia, Thank you for sharing your review with Petit-Fernand! We are sorry you had a bad experience with our customer service, in fact Correos tried to deliver your order but as you were not at home it was left at a Correos office. As for the product, I invite you to contact our customer service if you need further assistance. We wish you a very happy day.
2
/5
★★☆☆☆
I have purchased the iron on clothing labels in the past & had no problems with them staying on the clothes. The recent labels I have purchased once the item has been in the wash the labels just fall off. Very disappointed.
Sharon
Answer from Petit-Fernand
Dear Sharon, thank you for your message. I'm sorry to hear that and it isn't normal indeed as iron-on labels are permanent. There might have been a problem with the application or else a faulty batch. You haven't gotten in touch with us to solve the matter but it isn't too late! So please contact me by email at [email protected] and we'll make it right. Talk to you soon! Sophie
2
/5
★★☆☆☆
The delivery time was much longer than the first order I placed. Also, the quality doesn't seem the same to me. The labels from the second order peel off after the first or second wash, some of them deteriorate when you do the initial gluing process, following the instructions to the letter. With the labels from the first order, I have never had any problems.
Raquel
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Answer from Petit-Fernand
Dear Raquel, Thank you for sharing your opinion! I am sorry you had a bad experience with our products, I invite you to send me an email to [email protected] to understand what may have happened and bring you a solution. Have a nice day
3
/5
★★★☆☆
Some of the labels have already fallen off your garments where we ironed them.
Fiona Watson
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Answer from Petit-Fernand
Dear Fiona, Thank you for sharing your opinion with Petit-Fernand! I am sorry you had a bad experience with our products, I will contact you by email to understand what happened. See you soon, Melina
3
/5
★★★☆☆
They are very nice and come in very well but I have had several problems because they do not adapt well to most of the fabrics I have put them on.
Raquel Luna
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Answer from Petit-Fernand
Dear Raquel, Thank you for sharing your opinion! Indeed, we have a wide variety of options to please most of our customers, I'm sorry you didn't find something that suits you. Feel free to contact me at [email protected] if you need further assistance 🙂
3
/5
★★★☆☆
Sometimes they come off very easily
Beatriz Busto
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Answer from Petit-Fernand
Dear Beatriz, Thank you for sharing your opinion! I am very sorry to hear that your labels are peeling off, I invite you to contact our customer service at [email protected] See you later, Melina
3
/5
★★★☆☆
Good, but things to improve The labels are easy to read, pretty, ... on top of that, perfect. It was indicated that you could put them in shoes and slippers, which is true, but in the end they fade very quickly, you can't see the inscription anymore. Then, when you stick them on the fabric, it sticks well if you do it on the label of the garment, if you do it on a place provided on a coat for example, it sticks less well. And if you apply them directly to the fabric, they often come off after a few washes. Next time, I might opt for the iron-on version, but if it's more of a hassle to apply to the whole garment, the self-adhesive aspect was a real plus.
Annabelle
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Answer from Petit-Fernand
Hi Annabelle, thanks for your review 🙂 The shoe labels are supplied with transparent protective adhesives that protect them from rubbing by feet, to prevent them from fading. For self-adhesive clothing labels, unlike iron-on labels, these are to be applied to the care or brand labels, not directly to the fabric, as indicated in our user guide. Don't hesitate to contact us at [email protected] if you need any further information. Have a nice day!
3
/5
★★★☆☆
This order was placed on November 4, 2018.
Carmen Noblejas
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Answer from Petit-Fernand
Dear Carmen, Thank you for choosing Petit-Fernand! In fact, this order was made in November, do not hesitate to leave your opinion 🙂 See you soon, Melina
3
/5
★★★☆☆
I like the style and I have bought many times but the customer service is regular. One of the times the order came wrong and they doubted that it was true and did not send what was missing.
Maria
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Answer from Petit-Fernand
Dear Maria, Thank you for sharing your review! I am sorry you had a bad experience with our customer service, feel free to contact us at [email protected] to see what might have happened. We wish you a happy day.
2
/5
★★☆☆☆
I'm a fan of the brand, but I'm disappointed by the labels, which come off in the machine wash, which is a shame.
Julie Dulac
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Answer from Petit-Fernand
Hello Julie, Thank you for your message and your order at C-MonEtiquette! I'm sorry your labels are coming off, I'll contact you right away by e-mail, as this is not normal. Melina