/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order
Eva Navarro
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I was debited on August 29, it is now September 5 and I still have not received my order !!!!
Lucie Girette
Translated review
Answer from Petit-Fernand
Hello Lucie, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
Order placed 10 days ago and the labels that are needed x school have not arrived yet!!!
Fabio A.
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Answer from Petit-Fernand
Dear Fabio, Thank you for your message. Your order was shipped on 26/08. If you have not already done so, please contact us by email at [email protected] to help you. See you soon! Sophie
1
/5
★☆☆☆☆
I can't judge the quality of the labels, as I still haven't received them...
Une Possible Ex Nouvelle Cliente
Translated review
Answer from Petit-Fernand
Hi Elodie, I'm sorry you didn't receive your order. We're reshipping it. Good day, Melina
1
/5
★☆☆☆☆
The iron-on labels don't stick at all, although I put them directly on the clothes, but they come off after one wash. Very disappointed with this range, I wanted to order more but I'm going to look elsewhere.
Fanny Pierron
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Answer from Petit-Fernand
Hi Fanny, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I am still waiting for the order.
Mariarosaria G.
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Answer from Petit-Fernand
Dear Mariarosa, As seen together, your order had an incorrect address. We have put it back into manufacture at our expense without waiting for the postal return, and it will be sent back today. We hope you will receive it soon! Kind regards, Sophie
1
/5
★☆☆☆☆
Very good and practical but unfortunately on some garments it goes in the washing machine.
Delphine Dejean
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Answer from Petit-Fernand
Hi Delphine, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
So far 1 star, my order left on August 20 and today September 5 has not yet arrived!!!! The product is paid, I do not know if it will arrive!
Adelaida Cano Carrasco
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Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
Order never collected!
Ludovic Petiot
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Answer from Petit-Fernand
Hello Ludovic, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
The labels didn't hold up in the first wash and don't hold up on some materials!!!!
Lucie Girard
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Answer from Petit-Fernand
Hello Virginie, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I haven't received my order yet! We are starting school and I haven't labeled the clothes... I don't think there will be a 3rd time!
Rocio Sanchez Muñoz
Translated review
Answer from Petit-Fernand
Good morning! We are sorry to hear that you have not yet received your order. We are sorry to hear that you have not received your order. I invite you to send us an email to our email [email protected] to solve it as soon as possible. Best regards, Maialen
1
/5
★☆☆☆☆
I never received my order and despite 3 after-sales service requests on the Internet and a voice message, no one contacted me.
Stephanie Malecotte
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Answer from Petit-Fernand
Hello Stéphanie, I'm sorry you didn't receive your order, please make a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
The order did not arrive on time. So the order was useless and will remain in a drawer until next year.
Christel Besancon
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Answer from Petit-Fernand
Hi Christel, I'm sorry you've had a delay in receiving your order, but please don't hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
1
/5
★☆☆☆☆
Ordered for the first time, supposedly fast delivery, on August 23rd I ordered the obligatory water bottles for my children's school, 13 days later I still haven't received anything! As a result, my children have already returned to school and I've had to rush out and buy water bottles and labels to mark their belongings ... it's a bit mean all the same.
Vannina
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Answer from Petit-Fernand
Hi Vanina, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I never received the labels and no after-sales service
Coline Zenou
Translated review
Answer from Petit-Fernand
Hello Coline, I'm sorry you haven't received your order. We contacted you by email on 10/09 to let you know that the Post Office had returned it to us due to incorrect addressing. Please contact us again by email. See you soon, Melina
1
/5
★☆☆☆☆
I thought I had ordered multi-purpose labels, but after receiving them I realized that they were just labels for objects. The site is not clear at any time I saw a part that tells me the type of label, the size yes but nothing explains that depending on the size the model is different. So I'll stick with felt in the end.
Anais Reman
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Answer from Petit-Fernand
Hello Anais, Thank you for your message. We offer different types of labels, for clothes, for objects, for shoes, and the categories are clearly indicated on the site. You have received what you ordered. See you soon, Melina
1
/5
★☆☆☆☆
Disappointed, the labels peel off even before the first wash. Would not recommend.
Dina
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Answer from Petit-Fernand
Hello Mounia, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
I ordered labels 2 weeks ago and they still haven't arrived.
Maseda
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Answer from Petit-Fernand
Hi Kristin, I'm sorry you didn't receive your order, we're reworking it and shipping it back to you. Good day, Melina
1
/5
★☆☆☆☆
I placed my order on august 18th and here we are on september 4th and i still have nothing!!!! i ordered on purpose mid august to be sure to have them for back to school but i have nothing...
Jessica Barker-billet
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Answer from Petit-Fernand
Hi Jessica, I'm sorry you didn't receive your order, we're reworking it and resending it. Good day, Melina
1
/5
★☆☆☆☆
I still have not received my order!
Christina H.
Answer from Petit-Fernand
Dear Christina, We invite you to contact our customer service for assistance if you still did not receive it to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I bought the iron-on labels for my 3 year old son's clothes. And I'm very disappointed. After following all the instructions, the labels came off in the 1st wash. Or even without washing, when dressing my son, the label stayed in my hands. I absolutely don't recommend it!
Samantha
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Answer from Petit-Fernand
Hello Samantha, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Not because of the quality of the products is that I have not received my order so I can't evaluate the quality
Barbara A.
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Answer from Petit-Fernand
Dear Barbara, we are sorry! Your order was shipped in August, you should have received it already. Please email us at [email protected]. See you soon! Sophie
1
/5
★☆☆☆☆
I have had to requests to review this brand pity my order still isn't here!!!
Nicola B.
Answer from Petit-Fernand
Dera Nicola, We are sorry to hear this ! We do our best, but in the high seasons it sometimes comes to delays and this year we had a high volume of requests. Also in summer the post service sometimes can take a little longer, which does not depend on us. We hope you received your order by now, if not pls contact us by e-mail: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I haven't received my order since August 19.
Vanessa Passons
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Answer from Petit-Fernand
Hi Vanessa, I'm sorry you didn't receive your order, please send a complaint to [email protected]. Have a nice day, Melina.
1
/5
★☆☆☆☆
I still haven't received my labels. I only received the lunch boxes and the mug.
Gabriela
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Answer from Petit-Fernand
Hi Gabriela, I'm sorry you didn't receive your labels. We've reworked them and resent them. Good day, Melina
1
/5
★☆☆☆☆
I simply did not receive my order. Yet this was the 3rd year I ordered...
Client Regnier
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Answer from Petit-Fernand
Hi Marie-Lise, I'm sorry you didn't receive your order, we will refund your money at your request. Good day, Melina
1
/5
★☆☆☆☆
I still haven't received anything...
Puraye Pascale
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Answer from Petit-Fernand
Hello Pascale, I'm sorry you didn't receive your order, we're reworking it and sending it back. Good day, Melina
1
/5
★☆☆☆☆
I never received it and I don't know where to contact them, and of course they're paid.
Siham Doudou
Translated review
Answer from Petit-Fernand
Hi Siham, I'm sorry you didn't receive your order, we're reworking it and resending it. Good day, Melina
1
/5
★☆☆☆☆
Very disappointed: the iron-on labels for clothes went off in the 1st wash at 30c. Despite having followed the user guide (iron at maximum - 200c - linen/cotton position - no steam / press for 12 seconds with the greaseproof paper supplied)...... Textiles are suitable for ironing. In short! My label: "Nothing is marked and everything is lost"........
Solène Lasselin
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Answer from Petit-Fernand
Hi Solène, I'm sorry your labels are coming off, it's not normal. Please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Did not receive the labels and is waiting for a refund
Mickaeligue Forgeois
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Answer from Petit-Fernand
Hello, We have processed the refund as requested. Have a nice day, Melina