/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed my order on August 20 and I still haven't received anything.
Perrier
Translated review
Answer from Petit-Fernand
Hello Anne-Marie, I'm sorry you didn't receive your order. We'll have it reworked and reshipped.
1
/5
★☆☆☆☆
I still haven't received my order and it's impossible to contact you (unsatisfactory automatic e-mail response). I managed to get someone on the phone who didn't take my request seriously at all, saying that it was the post office's fault. I still haven't received the gift for Saturday and I haven't received the labels for the beginning of the school year, even though I'd allowed enough time.
Sandrine Coulange
Translated review
Answer from Petit-Fernand
Hello Sandrine, I'm sorry you didn't receive your order, we're reworking it and sending it back. We apologize for the inconvenience. Good day, Melina
1
/5
★☆☆☆☆
I purchased your labels on 23/08 and to date they have yet to arrive.
Debkrs L.
Translated review
Answer from Petit-Fernand
Dear Debkrs, Thank you for your message. Your order is still on schedule to be delivered, if by early next week you have not received it, please feel free to contact us at [email protected] to find a solution. Kind regards, Elena
1
/5
★☆☆☆☆
Order said shipped on my account, I received your request for notice but I still do not have my order!
Simona Mulone
Translated review
Answer from Petit-Fernand
Hello Simona, I'm sorry you didn't receive your order. We're reshipping it. Good day, Melina
1
/5
★☆☆☆☆
It's been 20 days since I ordered the labels, I'm still waiting even after having claimed them, I hope I don't have the same problems to get my money back, it's a shame because the labels seemed worth it, I think they should change the delivery mechanism if only for customer satisfaction....
Laura Díaz Herrero
Translated review
Answer from Petit-Fernand
Dear Laura, Thank you for your message. I am sorry that you have not yet received your order. I will contact you right away by email with the status of your order. Best regards, Maria.
1
/5
★☆☆☆☆
Long time lag from dispatch to actually receiving product. When items finally arrived some stickers actually missing from the ëschool pack'. Company still not responded to email. Would not use again or recommend. Highly expensive for poor unreliable service.
Jai
Answer from Petit-Fernand
Dear Jai, Thank you for shopping with petit-fernand.co.uk ! We are sorry you found delivery long. As the goods come from France, it sometimes can take a couple days. Also we are in the Summer Season and high season and have a lot of requests. This is why it can take a little bit more time to receive an answer. Our customer service should have answered you by now though. If this is not the case, we invite you to contact us again to: [email protected] !
1
/5
★☆☆☆☆
Very dissatisfied order placed since August 20 for back to school and I still have not received my order we are September 4, 2019
Maka Niakate
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Answer from Petit-Fernand
Hello Maka, I'm sorry you didn't receive your order, please send a complaint to [email protected] Good day, Melina
1
/5
★☆☆☆☆
Some label items where great and remained on clothes but others came off in wash even though followed instructions
Sara
Answer from Petit-Fernand
Dear Sara, thank you for shopping with petit-fernand.co.uk ! We are sorry to hear that you had a problem with the labels. This is not normal and we invite you to contact our customer service by e-mail to: [email protected] for help. Kindly, Marylin
1
/5
★☆☆☆☆
The deadline has passed and I have not received my order. I hope to get my money back.
Guest
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for your message. I am sorry that you have not yet received your order. I will contact you right away by email with the status of your order. Best regards, Maria.
1
/5
★☆☆☆☆
Hello My order for 3 water bottles with my grandchildren's names on them, which was supposed to be shipped in 24 or 48 hours, was not delivered 1 1/2 months later without a word to keep us waiting.
Gangnat Fabienne
Translated review
Answer from Petit-Fernand
Hello Virginie, I'm sorry you received your order late. Please do not hesitate to contact us at [email protected] if you have any complaints. Good day, Melina
1
/5
★☆☆☆☆
Still not received my order which I placed on the 19th August. I was told to give it upto 10 working days which has now passed and still nothing. I am so disappointed as my daughter goes back to school tomorrow without the labels. Company now not responding to emails.
Katie
Answer from Petit-Fernand
Dear Katie, Thank you for shopping with petit-fernand.co.uk ! We are sorry to hear that you are unhappy and hope your goods arrived by now. If not, pls contact us again by e-mail to: [email protected] ! Sorry for the delay, but we are in the high season and it can sometimes take a little bit longer to answer all the requires we are receiving. We thank you for you understanding. Kindly, Marylin
1
/5
★☆☆☆☆
I'm still waiting for my order so I can only be dissatisfied? It's back to school so I have no use for your labels. I left an email but no reply.
Angelique
Translated review
Answer from Petit-Fernand
Hello Angélique I'm sorry you didn't receive your order, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Item still not received over 4 weeks later and terrible communication from company. My son starts school in 2 days without his clothes labelled - very frustrating. I would suggest using a different company.
Sharon
Answer from Petit-Fernand
Dear Sharon, Thank you for shopping with us. We are sorry to hear that the delivery was very long and that you are not happy with our customer service. We hope you received the goods by now. If not, please feel free to contact us again by e-mail to: [email protected] ! We apologize for the delay, but we are in the high season and it can sometimes take a little bit longer. We thank you for your understanding. Kindly, Mayrlin
1
/5
★☆☆☆☆
I tried the stickers a while back and they were ok for a bit, but eventually fell off in the washing machine. This September I tried the iron on ones and a few actually melted! Won't be using again!
Llywela F.
Answer from Petit-Fernand
Dear Llywela, Thank you very much for shopping with petit-fernand.co.uk ! We are sorry to hear that you had problems with the stickers. This should not happen and we ask you to contact our customer service for help by e-mail to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
The little princess on the label comes out completely flattened. The result is really not pretty!
Auréla Chevron
Translated review
Answer from Petit-Fernand
Hello Auréla, Thank you for ordering from C-MonEtiquette! I'm sorry you received incorrectly printed labels, so we're going to resend you this order. We apologize for the inconvenience. Have a nice day, Melina
1
/5
★☆☆☆☆
Iron-on labels don't stick to almost any fabric... They don't work on T-shirts, jeans, sweaters etc... The only label I managed to stick was on a "pilou-pilou" blanket. For your information, I use a LAURASTAR central unit in LIN/200°c mode, and I follow the instructions to the letter. Very disappointed
Isabelle M
Translated review
Answer from Petit-Fernand
Hello Isabelle, Thank you for sharing your opinion! We're really sorry that your labels are coming off, it's not normal. I invite you to write to us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
Still haven't received my orders I'm too disappointed:((( I'll never order from your site again.
Client #mefi
Translated review
Answer from Petit-Fernand
Hello Alexandra, Thank you for ordering from C-MonEtiquette! I'm sorry you didn't receive your order, please write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I still haven't received my labels even though I ordered them 15 days ago!
Audrey Barthe
Translated review
Answer from Petit-Fernand
Hello Audrey, Thank you for ordering from C-MonEtiquette! I'm sorry you didn't receive your order, please write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Very useful product and really well made. Super fast shipping
Caulerpa
Translated review
Answer from Petit-Fernand
Dear Caulerpa, Thank you very much for your positive feedback! Therefore, we do not understand the reason for this negative evaluation! Kind regards, Elena
1
/5
★☆☆☆☆
The unicorn was missing from all the labels I ordered for my daughter?
Laura
Translated review
Answer from Petit-Fernand
Hello Laura, Thank you for sharing your opinion. We're sorry to hear that you received the labels without the unicorns, and we'll get them back to you as soon as possible. We apologize for the inconvenience. See you soon, Melina
1
/5
★☆☆☆☆
This is not what I ordered.
Eva Cresci
Translated review
Answer from Petit-Fernand
Hello Eva, Thank you for sharing your opinion. We're sorry if you received a wrong order, if this is the case I invite you to send us a picture of the labels you had at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
They did not arrive on time, I could not get them on time.
Sol
Translated review
Answer from Petit-Fernand
Dear Soledad, Thank you for your message. I am sorry that you have not yet received your order. I will contact you right away by email with the status of your order. Best regards, Maria.
1
/5
★☆☆☆☆
I placed an order for labels on August 24 for my children's first day of school. It's now September 03 and I still haven't received anything, even though it's supposed to be delivered within 48 hours. I contacted customer service yesterday and got an answering machine. I left a message explaining my problem and they still haven't called me back. Suffice to say, I'm not at all satisfied.
Fadhila
Translated review
Answer from Petit-Fernand
Hello Fadhila, Thank you for sharing your opinion! I'm sorry you didn't receive the order, please write to us at [email protected] if you have any complaints. Good day, Melina
1
/5
★☆☆☆☆
Sandra :I never received my labels! I sent an email and got no reply either !!!!
Sandra
Translated review
Answer from Petit-Fernand
Hello Sandra, Thank you for sharing your opinion! I'm sorry you didn't receive the order, please write to us at [email protected] if you have any complaints. Good day, Melina
1
/5
★☆☆☆☆
Order not received.
Guest
Translated review
Answer from Petit-Fernand
Hello Amlan, Thank you for sharing your opinion! I'm sorry you didn't receive the order, please write to us at [email protected] if you have any complaints. Good day, Melina
1
/5
★☆☆☆☆
The order never arrived
Jorge Sainz De Baranda
Translated review
Answer from Petit-Fernand
Dear Jorge, Thank you for your message. I am sorry that you have not yet received your order. I will contact you right away by email with the status of your order. Best regards, Maria.
1
/5
★☆☆☆☆
Order not received I received no email no reminder despite my reminders very very disappointed I'm still waiting ... Back to school with no label.
Katia B
Translated review
Answer from Petit-Fernand
Hello Katia, We're sorry for the inconvenience and we'll get back to you straight away by email. We apologize for the inconvenience. Have a nice day, Melina
1
/5
★☆☆☆☆
Labels not visible... very disappointed....
Julie Jamois Laborde
Translated review
Answer from Petit-Fernand
Hello Julie, Thank you for ordering from C-MonEtiquette. When you choose labels, the color and text are indicated on the customizer and this gives you an indication of how the labels will be printed.
1
/5
★☆☆☆☆
I received the wrong labels I tried to contact them by e-mail by phone no response to date and it's been a week!
Clotilde Alwan
Translated review
Answer from Petit-Fernand
Hello Clotilde, Thank you for sharing your opinion. We're sorry to hear it, we replied to you by email and moreover this order was remanufactured and reshipped on 03/09. Good day, Melina
1
/5
★☆☆☆☆
Order placed on August 21st and not yet received
Jihene Latrach
Translated review
Answer from Petit-Fernand
Hello Jihene, Thank you for sharing your opinion! I'm sorry you didn't receive your order, and we've put it back into production so you'll receive it as soon as possible. See you soon, Melina