/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
After 1 month of waiting, my order has still not arrived.
Cristina Garcia Melendo
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this delivery problem with Correos. After our conversation by email, I confirm the refund of your order. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I never received my order and theres no tracking to be able to follow up.
Sarah H.
Answer from Petit-Fernand
Hello Sarah, We are really sorry to read your message. Our customer service team has contacted you to help you as quickly as possible with your order. Kind regarda Chiara Petit-Fernand
1
/5
★☆☆☆☆
Arrived package with two water bottles without straws, impossible to contact them
Francesca R.
Translated review
Answer from Petit-Fernand
Good morning Francesca, We are very sorry about this. One of our operators will contact you shortly so we can help you as soon as possible. I wish you a good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my parcel
Kelly Dethise
Translated review
Answer from Petit-Fernand
Hello Kelly, We're sorry to read that your order has not yet been delivered by La Poste. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order. It has been more than 10 days.
Miss Yannick Cotrebil
Translated review
Answer from Petit-Fernand
Hello, We are very sorry to read your message. In order to help you as much as possible, our Customer Service department contacted you today to provide you with a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Ordered more than 10 days ago and still haven't received it.
Julie
Translated review
Answer from Petit-Fernand
Hello Julie, Thank you very much for your message. We are sorry to hear that your order has not been delivered. We have already sent you an email today. We look forward to hearing from you. Have a nice day, Camille, C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received anything yet. It's been more than 2 weeks since I ordered them.
Amal Elharrak
Translated review
Answer from Petit-Fernand
Hello Amal, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. We look forward to hearing from you? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Disgraceful! I ordered 24h delivery with a delivery of 10 I received my order 1 week later!!! I had to buy something else in a hurry to identify the clothes of my children who were going to summer camp. I do not recommend this site
Pierre B
Translated review
Answer from Petit-Fernand
Hello Pierre, Thank you for writing to us. We are very sorry for the delay in the delivery of your order by Chronopost. We have just contacted you in order to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Gourd sabotaged after two weeks of purchase, despite all the precautions taken for use and very disappointing cleaning.
Alice G.
Translated review
Answer from Petit-Fernand
Hello Alice, We're sorry to hear about this inconvenience concerning your order. However, as mentioned in our exchange, as we know neither the conditions of use nor the handling conditions, we are unable to respond favorably to your request. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order placed on 7/05 because my son is going on a school trip on 22/05. Package still not received !!!!!!!!!
Sarah Barata
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that you have not received your order. As agreed in our correspondence, we have refunded your order. However, please bear in mind that we unfortunately have no influence over the postal service and therefore cannot be held responsible for delivery delays caused by Chronopost. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I'm sorry but the order was supposed to be delivered in 24H and arrived 6 days too late. After the first wash the labels were gone (wash at 30 degrees) So I wouldn't recommend you anymore!
Lital Tyano
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. We've just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
After 10 days of placing my order, it still hasn't arrived. I'm waiting for the after-sales service to get back to me.
Sylvie Bouvier
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. We sent you an e-mail this morning to suggest a solution, and we look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order never received.
Pauline Dandoy
Translated review
Answer from Petit-Fernand
Hello Pauline, Thank you very much for your feedback. We have already dealt with your e-mail complaint. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order.
Susana Henriques
Translated review
Answer from Petit-Fernand
Hello Susana, Thank you very much for your comment. We are sorry to hear that your order has not been delivered. We have already sent you an email this morning. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order still not received ?????
Déborah
Translated review
Answer from Petit-Fernand
Hello Déborah, According to your tracking number, your order was delivered today. We have also just sent you an e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order not received.
Anna. S.
Translated review
Answer from Petit-Fernand
Hello Anna, Thank you very much for your feedback. We have taken care of your complaint by e-mail. Your order should arrive no later than May 14. However, we have no influence on the postal service and therefore cannot be held responsible for the vagaries and delivery delays of the postal service. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Mariame Niang
Translated review
Answer from Petit-Fernand
Hello Mariame, Thank you for your feedback. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My order never arrived
Mirabelli F.
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. We have just contacted you to suggest a solution. We look forward to your reply. Good day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
I got the stickers that don't stick! There is no sticker part at all
Vds
Translated review
Answer from Petit-Fernand
Good morning, Thank you very much for your comment. As we told you by email, it is normal for the labels not to have glue as they are iron-on labels. If there was glue on them, they might melt. Unfortunately, we cannot help you further because the labels you received are exactly the same as the ones you ordered. Good day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
I have not received
Inmaculada Jiménez Sánchez
Translated review
Answer from Petit-Fernand
Good morning Inmaculada, We are sorry that your order has not arrived yet. The second shipment we have sent you is on its way and will arrive shortly. Customer Service is here to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Ordered some school labels a few months ago and they haven't arrived yet!
Kelly D.
Answer from Petit-Fernand
Hello Kelly, We are really sorry to read your message. Our customer service team has contacted you to help you as quickly as possible with your order. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order placed on April 22 and still not collected
Aicha Duret
Translated review
Answer from Petit-Fernand
Hello Aicha, Thank you for your feedback. Our customer service has resent your order yesterday. We hope you will receive it soon. Have a nice day, ? Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Still nothing received since April 17, 2024! Automatic reply mail remains unanswered!!!!!
Françoise Collard
Translated review
Answer from Petit-Fernand
Hello Françoise, Unless we are mistaken, we did reply to you yesterday and have resent your order. We hope you will be fully satisfied with your order ? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
We ordered a personalized stainless steel drinking bottle. The bottle itself is very nice. But unfortunately the letters came off after a short time and the rubber on the bottle leaked. We only washed the bottle by hand. After I complained about the bottle, I was only offered a 20% discount code with this explanation: "However, as we do not know the conditions of use or care of the drinking bottle, we are unfortunately unable to respond positively to your inquiry." I think it's very cheeky to assume that customers make care mistakes. Legally very questionable! We have been customers for 3.5 years.
T
Translated review
Answer from Petit-Fernand
Hello Tania, Thank you for your review. Unfortunately, we have certain procedures that we must adhere to. We are sorry that these do not apply to you. We still wish you a nice day. Elise, EsIstMeins
1
/5
★☆☆☆☆
I still haven't received my order!
Nathalie Germonprez
Translated review
Answer from Petit-Fernand
Hello, We have just processed your e-mail request and resent your order. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Jen still hasn't received my order!!!
Cassandra Vullo
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Lovely thermoadhesive labels but after a wash at 30degrees they came right off
Ylenia
Translated review
Answer from Petit-Fernand
Good morning Ylenia, Thank you for your feedback. One of our operators will contact you to help you. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Hi I havent received my order its been over two weeks ? Please help
Customer
Translated review
Answer from Petit-Fernand
Hello, Could you please contact us via our contact form or give us a call? We'll be happy to help. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I'm usually happy with your service, but this time I've received the e-mail notification, even though I still haven't received it... I was expecting this order for my daughter's summer camp, but it's too late! Fortunately, there will be a camp this summer...
C.l.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have ordered several times before but this time it is terrible...I am waiting to receive my order from 1 month ago (they have processed it 3 times) and it has not arrived. I need it for my son's colognes and I see that I am not going to get it.
Cristina
Translated review
Answer from Petit-Fernand
Hi Cristina, After our conversation, your order is on its way to your new shipping address. We are very sorry for this situation and we hope that it arrives as soon as possible. Please let us know when it arrives. Hello, Camille Petit-Fernand