/10
★★★★★
based on 125713 reviews published
★★★★★
based on 125713 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It has been 3 weeks since I placed my order and it has not arrived and I have no news about where it is and if I will ever receive it. The service is lousy. They charge you right away but then they don't care if you receive it or not.
Noelia
Translated review
Answer from Petit-Fernand
Dear Noelia, Thank you for your message. I am sorry that you have not yet received your order. I will contact you right away by email with the status of your order. Best regards, Maria.
1
/5
★☆☆☆☆
I am very disappointed. My first order went well. But disappointed with the second order. I'm waiting for the end of my order.
Schutz
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Answer from Petit-Fernand
Hello Angelique, Thank you for sharing your opinion. I'm sorry you didn't receive your order in full, we will resend you all the labels. Good day, Melina
1
/5
★☆☆☆☆
Labels ordered on 14.08 19. As of today 01.09.19 nothing has arrived yet ??
Giovanna
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Answer from Petit-Fernand
Dear Giovanna, Thank you for your message. Your order indeed appears to be delayed, and this, however, is due to the postal system, which we rely on by sending the labels through priority mail in order to ensure free shipping. I therefore invite you to write to our customer service [email protected] to find a solution together. Kind regards, Elena
1
/5
★☆☆☆☆
I placed an order on 10.08.19 and still haven't received any labels after 3 weeks. E-mails are not answered, customer service cannot be reached by phone. Never order again!
Sabine S.
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Answer from Petit-Fernand
Hello, we are sorry that you are dissatisfied with our customer service. During the high season it sometimes takes a little longer. We ask for your patience and will process your mail as soon as possible. Yours sincerely
1
/5
★☆☆☆☆
My order is dated 22/08/19. I still haven't received anything. Customer service tells me I should receive my order by 05/09/19 but I think that's a long time! Especially since this is an error on your part regarding the postponement of the wrong delivery address. See on the order form which is not the same as the one I entered on the site. But this would have been corrected. But I haven't received anything and I'm still waiting.
Marie
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Answer from Petit-Fernand
Hello Marie, Thank you for choosing C-MonEtiquette! We're really sorry that the order was delayed. If you still haven't received it, please write to us at [email protected]. See you soon, Melina.
1
/5
★☆☆☆☆
Following my order placed on August 22 I still have not received the labels I called he told me they would send them back to me and still nothing.
Angelique Bonfanti
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Answer from Petit-Fernand
Hello Angélique, Thank you for sharing your opinion. Indeed, as you did not receive your order the first time, we put it back into production following your call, and it was indeed reshipped. We apologize for the inconvenience. Good day, Melina
1
/5
★☆☆☆☆
Labels did not arrive on time !!! Ordered 10 days ago !!! For a priority letter it's a bit light !
Aleksandra Ristic
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Answer from Petit-Fernand
Hello Aleksandra, Thank you for choosing C-MonEtiquette! We're really sorry that the order was delayed, if you still haven't received it, I invite you to write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
They make misleading communication. It seems that in 48 hours you will have the labels (I didn't need them so urgently) and today, two weeks later, I still don't have them... they deliver the package to the post office in France in 48 hours and from there...
Alba Romero
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Answer from Petit-Fernand
Dear Alba, Thank you for your message. I am sorry that you have not yet received your order. Indeed, the manufacturing is in 48 hours and the shipping time takes 2-10 working days. I will contact you right away by email with the status of your order. Best regards, Maria.
1
/5
★☆☆☆☆
Pretty, practical labels, really great, especially when you have several children !!!!
Nafimode
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Answer from Petit-Fernand
Hello Séverine, Thank you very much for your kind recommendation! On the other hand, it seems to me that you chose the lowest rating by mistake, so don't hesitate to change it for a more positive rating if you were satisfied with our services 🙂 Good day, Melina
1
/5
★☆☆☆☆
Order placed on August 12, early September and still nothing received!
Tatiana
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Answer from Petit-Fernand
Hello Tatiana, Thank you for sharing your opinion. I'm sorry you didn't receive your order, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Label sticks with difficulty despite following the instructions and re-sticks with the first wash. I don't recommend it at all
Maxime Hilaire
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Answer from Petit-Fernand
Hello Maxime, Thank you for your message. I'm sorry your labels are coming off, I've replied to your email about this. See you soon, Melina
1
/5
★☆☆☆☆
Ordered on the 22nd. Still not received.
Neila Chourou
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Answer from Petit-Fernand
Hello Neila, Thank you for sharing your opinion. I'm sorry you didn't receive your order, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Order not received on time
Manuela B.
Translated review
Answer from Petit-Fernand
Dear customer, thank you for your message. I would like to remind you that, as stated on our website, the 48 hours are required for manufacturing, not shipping. These are labels that must be created from scratch and customized, they are not pre-existing. Delivery takes 2 to 10 business days, as indicated on https://www.petit-fernand.it/domande-risposte-prodotti. Therefore, we are still on schedule for delivery of your order. Kind regards, Elena
1
/5
★☆☆☆☆
I still didn't receive the shipment after 10 days of it being dispatched. I have been asking for the tracking number continuously and did not get it.
Hiba M.
Answer from Petit-Fernand
Dear Hiba, Thank you for shopping with petit-fernand.co.uk ! We are sorry to hear, that you did not receive your goods. Our customer service send your order out again and you should receive it soon. If not, please contact us again to: [email protected] ! Kindly, Marylin
1
/5
★☆☆☆☆
I still haven't received my order since August 16
Cindy Thiery
Translated review
Answer from Petit-Fernand
Hello Cindy, Thank you for sharing your opinion. I'm sorry you didn't receive your order, please write to us at [email protected] Good day, Melina
1
/5
★☆☆☆☆
Very few stickers, both for clothes and objects for a price quite high in my opinion! The different sizes of stickers do not fit the clothes and objects of my 4 month old baby! One positive thing to note is that the colors, drawings and letters are very nice, the combination too. Your response was very "silly" on your part! Obviously I placed orders with the supposedly adequate measures in a "nursery pack" ANOTHER THING AND VERY IMPORTANT (for the improvement of the product in the future) THE THERMOADESIVE STICKERS ARE COMING OFF ALL OF MY CHILD'S ROPES AND TOYS. THE TRUTH IS THAT THE PURCHASE WAS A FAILURE.
Lucía Andino
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Answer from Petit-Fernand
Dear Lucia, Thank you very much for your message. Indeed, we have different label formats for each garment/object according to the customer's needs. Best regards, Maria.
1
/5
★☆☆☆☆
80 well spent. Order never received.
Delphine C
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Answer from Petit-Fernand
Hello Delphine, Thank you for sharing your opinion. I'm sorry you didn't receive your order, I'll be happy to send it back to you or give you a refund. Please don't hesitate to contact us at [email protected] so that we can find a solution together. See you soon, Melina
1
/5
★☆☆☆☆
I'm very disappointed I never got my parcel and I never got a reply to the email I sent to report it. This doesn't even deserve a star!
Aurelie Caiazzo
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Answer from Petit-Fernand
Hello Aurélie, Thank you for sharing your opinion! We're sorry that you didn't receive your order the first time, and after exchanging emails, we've put your order back into production so that we can ship it back to you as soon as possible. Good day, Melina
1
/5
★☆☆☆☆
Unsustainable delay of clothing labels
Elisenda Torres
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Answer from Petit-Fernand
Dear Elisenda, Thank you for your message. I am sorry that you had to wait a little bit for your order. Indeed, we are working to improve our shipping times. Have you received your order yet? In case you have not received it, I invite you to write us at [email protected] to see what happened. Have a nice day. Maria.
1
/5
★☆☆☆☆
When I placed my order, I changed the delivery address (as I had moved house) but due to a bug or something, the old address was taken into account. I realized this immediately and notified the company. But every time I exchanged emails, I was dealing with 1 different person, and before I could sort out the address problem, my order was gone. I'm still waiting, and tomorrow my son goes back to school, so I had to buy a labeller to put his name on his things.
Anne Grevisse
Translated review
Answer from Petit-Fernand
Hello Mrs Grévisse, Thank you for your message. I'm sorry you didn't receive this order, we'll have it sent back to the right address as soon as possible. We apologize for the inconvenience. Good day, Melina
1
/5
★☆☆☆☆
I haven't received my order ... it's been 10 days since I ordered ... I contacted customer service who asked me to be patient ... no tracking number ... disappointed ... I contacted your contact email address ... to date no response ...
Anne Czaplicky
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Answer from Petit-Fernand
Hello Anne, Thank you for choosing C-MonEtiquette! We're really sorry that the order was delayed. If you still haven't received it, please write to us at [email protected]. See you soon, Melina.
1
/5
★☆☆☆☆
I placed my order on August 18 and I still haven't received anything. The new school year starts tomorrow, so there's no point in receiving an order to label objects that will be at school. I do not recommend this company.
Madame Tranchant
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Answer from Petit-Fernand
Hello Emeline, Thank you for sharing your opinion! It's true that the post office returned your order to us with the words "addressing error" on the envelope. We've contacted you about this. Good day, Melina
1
/5
★☆☆☆☆
Ordered 3 weeks ago and the order has not been received. After the first contact I was asked to wait another week, now my mail is no longer answered. Money has not been refunded.
Nk
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Answer from Petit-Fernand
Hello, this is not normal, we are in the high season and sometimes it takes a little longer with the answers. Please contact us again if you have still not received the goods and thank you for your understanding. Mfg, Marylin
1
/5
★☆☆☆☆
Order not received
Aurelie Matthys
Translated review
Answer from Petit-Fernand
Hello Aurelie, Thank you for choosing C-MonEtiquette! We're really sorry that the order was delayed, if you still haven't received it, please write to us at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
Labels do not fit on pencils.... Very disappointed...
Meyeri
Translated review
Answer from Petit-Fernand
Hi Ingrid, First of all, thank you for choosing C-MonEtiquette. I'm sorry that your labels don't fit on the pencils, please send us some photos to [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
I placed the order on August 13 and a week later I received only half of the stickers I had bought in the pack. They told me it was a mistake and that they would send me the missing ones but today August 31 they still have not arrived, and on Monday my son will not have his things marked in time to go to kindergarten because of their mistake. I understand that they can make mistakes sometimes but they have to fix the mistakes faster, the shipment can take up to 10 working days and if they make a mistake then more than 20, a shame. I hope they arrive next week and if not I will get my money back, even so I will not buy here again, because I have not had the order when I needed it.
Guest
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Answer from Petit-Fernand
Dear customer, Thank you for your message. I am sorry to hear about your order, as you indicated, it was a mistake. I have checked and the missing items from your order have been shipped on 08/26, so you will receive them soon. Best regards, Maria.
1
/5
★☆☆☆☆
I have not received my order
Bouslah Aline
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Answer from Petit-Fernand
Hello Aline, First of all, thank you for choosing C-MonEtiquette. We're sorry you didn't receive your order, but we've put it back into production and will send it to you as soon as possible. We apologize for the inconvenience. Have a nice day, Melina
1
/5
★☆☆☆☆
I didn't receive my order so it would be zero stars.
Vanessa Fonteneau
Translated review
Answer from Petit-Fernand
Hello Vanessa, Thank you for choosing C-MonEtiquette! We're really sorry that the order was delayed. If you still haven't received it, please write to us at [email protected]. See you soon, Melina.
1
/5
★☆☆☆☆
As of today I still have not received the labels, not having a tracking number and not knowing when I will receive them does not seem to be a good option, especially with such long shipping periods.
Maria De La Fuente
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Answer from Petit-Fernand
Dear Maria, Thank you for your message. I am sorry that you have not yet received your order. I will contact you right away by email with the status of your order. Best regards, Maria.
1
/5
★☆☆☆☆
I have not received my order
Maria Gómez León
Translated review
Answer from Petit-Fernand
Dear Maria, Thank you for your message. I am sorry that you have not yet received your order. I will contact you right away by email with the status of your order. Best regards, Maria.