/10
★★★★★
based on 125707 reviews published
★★★★★
based on 125707 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
In fact I ordered 2 kindergarten kits! What I received did not correspond with the description!
Salome Vieira Reis
Translated review
Answer from Petit-Fernand
Hello Salomé, I'm sorry you didn't receive your order correctly. Please contact us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
I haven't received anything!
Madame Hélène Paterakis
Translated review
Answer from Petit-Fernand
Hi Hélène, I'm sorry you didn't receive your order. Please contact us at [email protected] so that we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
It's been more than 10 days since I placed an order and it still hasn't arrived!!!.on their website it says that it will be at my address in 2 to 10 days but it's already happened and nothing at all. That's why I give you only 1 star
Vanessa
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Answer from Petit-Fernand
Dear Vanessa, Thank you for your message. I am sorry that you have not yet received your labels. I will contact you right away by email. Best regards, Maria.
1
/5
★☆☆☆☆
My order has not arrived
Ainara López Moreno
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Answer from Petit-Fernand
Dear Ainara, Thank you for your message. I am sorry that you have not yet received your labels. I will contact you right away by email. Best regards, Maria.
1
/5
★☆☆☆☆
I am still waiting for my order, I placed it more than 15 days ago and I don't know if it will arrive before the course starts. I have sent mail and messenger and I have not received any answer.
Carmen González
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Answer from Petit-Fernand
Dear Carmen, Thank you for your message. I am sorry that you have not yet received your labels. I will contact you right away by email. Best regards, Maria.
1
/5
★☆☆☆☆
It's been 2 weeks and I still haven't received my order!!!! That can't be!
Muhammet A.
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Answer from Petit-Fernand
Hello, we regret that you have not yet received your order and invite you to contact us by pm or e-mail at: [email protected]. Mfg, Marylin
1
/5
★☆☆☆☆
I placed my order on July 31 and have not yet received it.
Guest
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Answer from Petit-Fernand
Dear customer, Thank you for your message. I am sorry that you have not yet received your labels. I will contact you right away by email. Best regards, Maria.
1
/5
★☆☆☆☆
I have not received the product, I would like to speak to a responsible person, thank you.
Guest
Translated review
Answer from Petit-Fernand
Dear customer, Thank you for your message. I am sorry that you have not yet received your labels. I will contact you right away by email. Best regards, Maria.
1
/5
★☆☆☆☆
For my first order, I was served. More than half of my order was missing.
Arame M.
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Answer from Petit-Fernand
Hi Amel, I'm sorry you didn't receive your order in full. We've resent the missing items. See you soon, Melina
1
/5
★☆☆☆☆
We have paid, but received NOTHING in return.
Oksana
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Answer from Petit-Fernand
Dear Oksana, Thank you for your message. I am sorry that you have not received your labels yet. I will contact you right away by email. Best regards, Maria.
1
/5
★☆☆☆☆
Still haven't received my August 3rd order
Client
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Answer from Petit-Fernand
Hi Priscillia, I'm sorry you didn't receive your order. Please contact us at [email protected] so we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
Very disappointing with the price forvwhatvu get
Paula M.
Answer from Petit-Fernand
Dear Paula, thank you for shopping with us. We're sorry you weren't satisfied with your products. If you need any assistance please don't hesitate to write me an email at [email protected]. Take care, Sophie
1
/5
★☆☆☆☆
My order was placed on 02/08 and it's now 16/08 and I still haven't received anything!
Aurore
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Answer from Petit-Fernand
Hello Aurore, I'm sorry you haven't received your order. Please don't hesitate to contact us at [email protected] if you still haven't received anything. See you soon, Melina
1
/5
★☆☆☆☆
Very disappointed I ordered labels for clothes they sent it for objects when I wrote an email they replied he could not do anything
Une Cliente
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Answer from Petit-Fernand
Hello Madam, After checking your order, you had indeed chosen self-adhesive labels for objects, which corresponds to what you received. Have a nice day, Melina
1
/5
★☆☆☆☆
Package not received
Celine Martin
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Answer from Petit-Fernand
Hi Céline, I'm sorry you didn't receive your order. I'll contact you right away by email 🙂
1
/5
★☆☆☆☆
Very good quality my daughters are delighted with it
Stéphanie
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for your kind recommendation 🙂 However, I think you gave us the wrong rating (1/5), so don't hesitate to change it if you're satisfied with our products! See you soon, Melina
1
/5
★☆☆☆☆
3 weeks of waiting and the parcel is still out there, what are we to think?
Jean Luc Geluck
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Answer from Petit-Fernand
Hi Jean-Luc, I'm sorry you didn't receive your order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
I ordered the labels from August5 and as of today, 15/08, they have still not arrived. I asked for information, but apparently it is not possible to track the package.
Guest
Translated review
Answer from Petit-Fernand
Dear customer, thank you for your trust in us. As you can check on our website at https://www.petit-fernand.it/domande-risposte-prodotti , label orders are shipped free of charge by priority mail, and therefore untraceable. Your order, having been shipped on August 5, is still on time to arrive, within the maximum 10 working days expected. If it has not arrived within those 10 days, please contact us at our email [email protected] to find a convenient solution for you together. Kind regards, Elena
1
/5
★☆☆☆☆
Order placed on August 3 has still not arrived. Contacted the company indicated a link to the site in which it actually says for the delivery time can vary between 10/15 WORKING days. I feel, however, that this information should be more explicit. Knowing a much I would not have ordered because I needed them urgently. Not very transparent communication!
Valentina B.
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Answer from Petit-Fernand
Dear Valentina, We thank you for your trust in us. We are always trying to improve, so surely having feedback from customers makes the company grow, and for that we thank you. Kind regards, Elena
1
/5
★☆☆☆☆
The labels are very large and do not correspond to a child's clothing label. It is difficult to stick them on clothing labels, and the packaging seemed very simple to me and not protective enough.
Youcef Ababsa
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Answer from Petit-Fernand
Hello Youcef, Self-adhesive clothing labels, whose format is indicated on our website, are suitable for most clothing labels. If not, you can also choose iron-on labels, to be applied directly to the fabric with an iron. Have a nice day, Melina
1
/5
★☆☆☆☆
I still haven't received my order, and I ordered it on 5/08.... It's taking a long time for the first order I placed, it didn't take that long....
Raquel Gil Graullera
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Answer from Petit-Fernand
Dear Raquel, Thank you for your message. I am sorry that you have not received your labels yet. I will contact you right away by email to see what could have happened. Best regards, Maria.
1
/5
★☆☆☆☆
Very disappointed and does not machine as advertised
Monsieur Charlet
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Answer from Petit-Fernand
Hello Séverine, Thank you for ordering from C-MonEtiquette! I've just checked your order, and you've indeed ordered self-adhesive labels for objects, not for clothes. That's why you shouldn't stick them on clothes, we have another type of label for that, which goes in the washing machine. Have a nice day, Melina
1
/5
★☆☆☆☆
Very nice labels but received with a spelling mistake perhaps made by us through inattention but you could be more vigilant in asking for confirmation before making and printing... I'm disappointed because I need to order new ones...
Céline Joslet
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Answer from Petit-Fernand
Hello Céline, Thank you for sharing your opinion. When you place your order, you get a preview on the website, then an order confirmation (before shipping) and finally a shipping email. We print what is chosen by the customer, so this is not an error on our part. However, as proof of our good faith and commercial sense, we are willing to redo your labels without making a mistake. To do so, please contact us at [email protected].
1
/5
★☆☆☆☆
Never received my order
Jessica R.
Answer from Petit-Fernand
DearJessica , Thank you for your message and for shopping with us. Your order has been manufactured and handed over to the postal services on August 3 therefore it should have been delivered by now! Pease contact us by email so we can check the delivery address and resend it to you. Kind regards, Sophie 🙂
1
/5
★☆☆☆☆
My labels never arrived... and that twice. I can't imagine that it's a coincidence that the supposed replacement delivery didn't arrive either...
Lisa D.
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Answer from Petit-Fernand
Hello Mrs. Dusil, we regret that the delivery has not reached you. We have sent you the goods a second time at our expense. Sometimes it can happen that the post office loses something, especially in summer, as there are many temporary workers. Unfortunately, we have no influence on this. We have refunded your money. Maybe it will work another time. Mfg, Marylin
1
/5
★☆☆☆☆
We ordered a drinking bottle which our son dropped from a height of 40cm and now has a crack at the bottom. This should not happen, the crack is sharp-edged. Risk of injury for children. EsIstMeins shows no goodwill I would advise everyone against this bottle. A bottle like this has to survive a few falls without breaking directly. I wouldn't have said anything against a dent, but a crack goes too far.
A2thex17
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Answer from Petit-Fernand
Hello, we are sorry that you dropped the bottle. We are happy to pay for our damages and send out the goods again or if something breaks that is our fault. However, we cannot pay for damage caused by the consumer. Mfg, Marylin
1
/5
★☆☆☆☆
Order never arrived
Sonya Bensefia
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Answer from Petit-Fernand
Hello Sonya, Thank you for your message. I'm sorry you didn't receive your order, I'll contact you right away by email. See you soon, Melina
1
/5
★☆☆☆☆
I have been waiting 12 days for my order
Maria Arcaz Jara
Translated review
Answer from Petit-Fernand
Dear Maria, Thank you for your message. I am sorry that you have not yet received your order. I will contact you right away by email with the status of your order. Best regards, Maria.
1
/5
★☆☆☆☆
I have not received my order.
Natalia Vázquez-figueroa Maldonado
Translated review
Answer from Petit-Fernand
Dear Natalia, Thank you for your message. I am sorry that you have not yet received your order. I will contact you right away by email with the status of your order. Best regards, Maria.
1
/5
★☆☆☆☆
I placed the order on July 30 and to date nothing has arrived despite having made two complaints..what a disappointment
Angela D.
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Answer from Petit-Fernand
Dear Angela, Thank you for your trust in us. We are sorry that there has been some misunderstanding with your order, it is attributable to the Italian Post Office which takes care of the letters, and in this vacation season there are often some slowdowns. Please write to us at [email protected] , where we always respond during our office hours. Best regards, Elena