/10
★★★★★
based on 125700 reviews published
★★★★★
based on 125700 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I had a problem with the shipping address which was not taken just at the time of shipment because when validating my basket the address was correct. I contacted the company by e-mail and received an automatic message telling me that if I didn't receive a reply by July 19, they would contact me and I'm still waiting for a reply.
Coralie Pauli
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Answer from Petit-Fernand
Hi Coralie, I'm sorry you still haven't received your order, please contact us by email at [email protected] and we'll find a solution. See you soon, Melina
1
/5
★☆☆☆☆
The typography is not adapted to the first name. As a result, the first name is cut off... very disappointed. The font size is also smaller than my last order. Not very practical for children learning to read...
Anne Charlotte Neron Bancel
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Answer from Petit-Fernand
Hello Anne-Charlotte, Thank you for choosing C-MonEtiquette! Yes, we offer a wide choice of fonts on our website and it's up to the customer to choose the font they want, and some fonts are smaller than others. That's why the viewer on the site lets you see how the labels will be printed when you place the order. Have a nice day, Melina
1
/5
★☆☆☆☆
Never received my package!
Marianne
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Answer from Petit-Fernand
Hello Marianne, I'm sorry you didn't receive your order. This is not normal, please write to us at [email protected] and we'll look into what may have happened. Have a nice day, Melina.
1
/5
★☆☆☆☆
Unfortunately, the website does not make it clear that the labels are sent from abroad and that you have to expect correspondingly long delivery times and delays. My items have not arrived in week three after ordering. No tracking of the shipment is possible. My children are now traveling to summer camp without labels.
Nele
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Answer from Petit-Fernand
Hello Nele, The goods go out 48 hours after ordering and then you have to allow 2 - 6 working days, sometimes more. It depends on the postal service. Especially in the summertime, the post office sometimes takes a little longer or loses a shipment. Unfortunately, we have no influence on this. I have replied to your e-mail. Mfg, Marylin
1
/5
★☆☆☆☆
The package arrived late and through someone else. Apparently my labels were sent to another customer and Petit Fernand gave him my address so that he could resend it to me. Wouldn't this be a breach of the Data Protection Act and could it be reported?
Alexandra
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Answer from Petit-Fernand
Dear Alexandra, Thank you for your message. Indeed, in the case of your order there was an error in the shipment, it was an exchange of orders. A customer kindly offered to resend it to your address, to avoid the package coming back to France and being resent to you. We are sorry for the inconvenience caused. Good afternoon, Maria.
1
/5
★☆☆☆☆
I am on my third order, the previous one was from the beginning of last school year. Unfortunately, this time the quality of the adhesive label clothes that I was very comfortable with has definitely deteriorated. Less thick adhesive backing and less accurate clipping, resulting in the edges tearing off removing label from paper.
Elisa F.
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Answer from Petit-Fernand
Dear Elisa, we are very sorry that you were not satisfied. If there were any quality problems with our labels, since they should not occur, please write to us at [email protected] to find a solution together. Kind regards, Elena
1
/5
★☆☆☆☆
The labels I received are so hard to peel off, they tear halfway when you try to peel them off, so I'm extremely disappointed with the result.
Céline Bourgouin
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Answer from Petit-Fernand
Hello Céline, First of all, thank you for choosing C-MonEtiquette! It's not normal for labels to peel off badly, so please write to us at [email protected] , we'll find a solution. Have a nice day, Melina.
1
/5
★☆☆☆☆
I HAVEN'T RECEIVED ANYTHING YET AND YOU'RE ASKING FOR A REVIEW?!?!
Stefania B.
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Answer from Petit-Fernand
Dear Stefania, please contact us at [email protected] to understand what problems have occurred with your order. Kind regards, Elena
1
/5
★☆☆☆☆
Unfortunately, my order never arrived.
Stacy
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Answer from Petit-Fernand
Hi Stacy, I'm sorry your order hasn't arrived yet. Please write to us at [email protected] Have a nice day, Melina.
1
/5
★☆☆☆☆
I haven't even received my order yet....a disappointing experience after several weeks.
Isabel
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Answer from Petit-Fernand
Dear Isabel, I am sorry that you have not yet received your order. I will contact you shortly to your email with the status of your order. Good afternoon, Maria.
1
/5
★☆☆☆☆
It has been more than two weeks since I placed the order and it has still not arrived.
Carolina Llodra Perez
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Answer from Petit-Fernand
Dear Carolina, I am sorry that you have not yet received your order. I will contact you shortly to your email with the status of your order. Good afternoon, Maria.
1
/5
★☆☆☆☆
I have not received my order
Jennifer Q10
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Answer from Petit-Fernand
Dear Jennifer, I am sorry that you have not yet received your order. I will contact you shortly to your email with the status of your order. Good afternoon, Maria.
1
/5
★☆☆☆☆
Unfortunately, I cannot rate anything as I have not yet received my order.
Simone W.
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Answer from Petit-Fernand
Hello Mrs. Wein, we are sorry that you have not yet received your order. Given the regular delivery times, you should have received your order long ago. We therefore invite you to contact our customer service: [email protected] ! Mfg, Marylin
1
/5
★☆☆☆☆
I am not satisfied at all. I didn't get my first sticker and after several calls and emails, they sent one back. What a surprise to see the size of the 4-line stickers. SUPER big! I'm used to ordering this via Lovelylabels and I'm thinking of doing it again in the future.
Guest
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for sharing your opinion. Our 4-line labels are indeed luggage labels, and all dimensions are indicated on the website 🙂 Good day, Melina
1
/5
★☆☆☆☆
Never received my order, had actually forgotten about it I ordered it so long ago. It was only when I was asked for the review it reminded me!
Mrs E.
Answer from Petit-Fernand
Dear Elizabeth, we are sorry you never received your order and invite you to contact our customer service so we can help: [email protected]
1
/5
★☆☆☆☆
The self-adhesive clothing labels don't stick after the 1st wash. I'm disappointed with the quality!
1000689589
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Answer from Petit-Fernand
Hello Chrystelle, Thank you for sharing your opinion, I'm sorry your labels are coming off, please write to us at [email protected] so we can find a solution 🙂 See you soon, Melina
1
/5
★☆☆☆☆
The self-adhesive labels have fallen off the clothes after the first wash...
Berta Clemente Net
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Answer from Petit-Fernand
Dear Berta, Thank you for your message. I am sorry to hear that your labels have come off. I invite you to send me a picture of them to [email protected], to see what could have happened. Have a good afternoon, Maria.
1
/5
★☆☆☆☆
The sandwich boxes are no good They are silly stickers that don't stick And the stickers don't stick Strongly disappointed given the price of a sandwich box And impractical Too big for kindergarten and too heavy Customer service never called me back
Guest
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Answer from Petit-Fernand
Hi Ingrid, I'm sorry you're not satisfied with the quality of our products, please write to us at [email protected] so we can find a solution 🙂 Have a nice day, Melina.
1
/5
★☆☆☆☆
I still haven't received my parcel! You announce deadlines that are not met.
Valerie Leempoels
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Answer from Petit-Fernand
Hi Valérie, I'm sorry you haven't yet received your order. Please contact our customer service department at [email protected] See you soon, Melina
1
/5
★☆☆☆☆
I am very upset because I ordered labels with an image for my son but as I ordered the mini labels they are ariVee just with the first name. This was not possible. So I called the number, explained the situation and answered "yes, that's normal".
Sarah Moussaoui
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Answer from Petit-Fernand
Hello Sarah, thank you for your message. It's true that mini labels don't have illustrations, because of their size. The other label formats do have illustrations. Have a nice day, Melina.
1
/5
★☆☆☆☆
Nothing received but debited to my account
Stephanie Florent
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Answer from Petit-Fernand
Hello Stéphanie, I'm sorry you didn't receive your order. Please contact us at [email protected] so we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
If it says you deliver in 48 hours so it must be. Nn happening this you are not serious, therefore my opinion is negative about your service
Grazia
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Answer from Petit-Fernand
Dear customer, we are sorry that you misunderstood. It is specified on our website that 48 hours is required for manufacturing, not for delivery. All our products are manufactured exclusively to order and entrusted to the postal service within 2 working days at most. Products are shipped within 48 hours by our supplier "La Poste en Express" (French priority mail), then you have to take into account 1 or 2 additional working days for the delivery of your order (for orders shipped to France). For orders shipped to Italy, priority mail delivery times theoretically correspond to 2-3 additional business days. However, they may translate to between 2 and 10-15 business days due to delays or other factors beyond our control. We advise customers to provide a home address, as the envelope is deposited by the letter carrier directly in the mailbox, so there is no need to be at home when the order is delivered. You can find all the information on our page https://www.petit-fernand.it/domande-risposte-prodotti Kind regards, Elena
1
/5
★☆☆☆☆
Unfortunately, the goods never arrived and nobody took care of them.
C.h.
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Answer from Petit-Fernand
Hello, thank you for your message. We are sorry to hear that you have not yet received your order. We invite you to contact our customer service so that we can help you further: [email protected] ! Yours sincerely Discover our blog with our activities, recipes and play workshops for the whole family ! Marylin Customer Service EsIstMeins Tel: 030 98 28 94 22 Follow us on Facebook and Instagram Find us on http://www.esistmeins.de See our reviews on Trustpilot Logo Trustpilot Stars
1
/5
★☆☆☆☆
I still haven't received my order!
Aline Dumortier
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Answer from Petit-Fernand
Hello Aline, I'm sorry you didn't receive your order. Please contact us at [email protected] so we can find a solution. See you soon, Melina
1
/5
★☆☆☆☆
I have been waiting for more than a month and I have not received my order.
Marta González Romero
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Answer from Petit-Fernand
Dear Marta, I am sorry that you have not yet received your order. I will contact you shortly to your email with the status of your order. Good afternoon, Maria.
1
/5
★☆☆☆☆
Hello I bought for my child all the models of labels. For clothes, shoes etc. Unfortunately, they fall off. Mrs NIcolaide DRAGOMIR wife
1000700954
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Answer from Petit-Fernand
Hello Madam, Please do not hesitate to contact us at [email protected] if you wish to make a complaint about your labels. See you soon, Melina
1
/5
★☆☆☆☆
Stickers are very durable through many washes !
Claire C.
Answer from Petit-Fernand
Hello Claire, thank you very much for your message. You seemed to be happy with the stickers. If so, we invite you the change the numbers of stars, as you gave us only 1 star -:) Kindly, Marylin
1
/5
★☆☆☆☆
I did not receive my order the first time. I had to phone several times. As I live in Belgium, it cost me 20 euros for international calls. I pointed this out to the c'est mon Etiquette employee and I didn't even receive any compensation or a voucher equivalent to what I spent to receive my order. Response: I have already written to the address mentioned but have received neither a reply nor compensation.
1000694956
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Answer from Petit-Fernand
Thank you for your message. I'm sorry that you didn't receive your order in time. Please write to us at [email protected] if you wish to make a complaint about this order. Good day, Melina
1
/5
★☆☆☆☆
Error on my order, after contacting customer service a second shipment is planned. I receive 10 days later a request from customs for more information and finally 5 days later I finally receive my order after paying an additional 5th.
1000692399
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Answer from Petit-Fernand
Hello Joanna, thank you for sharing your opinion. I'm really sorry about this situation, I'll contact you right away by email. Melina
1
/5
★☆☆☆☆
Very disappointed, the labels, although ordered on time, arrived after our son had left for his camp.... In short, useless....
1000696106
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Answer from Petit-Fernand
Hello Gauthier, Thank you for sharing your opinion! I'm sorry you received your labels late, don't you have a use for them for another event? See you soon, Melina.