/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received the goods
Alessandra G.
Translated review
Answer from Petit-Fernand
Dear Alessandra, We are very sorry that you did not receive your order. One of our operators has contacted you to help you. I wish you a good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
We received the wrong labels and ours have still not arrived.
Ai L.
Translated review
Answer from Petit-Fernand
Hello, Unless we have made a mistake, you have not requested a new shipment. You have asked us for a refund. This was done a few days ago. Elise, ItIsMine
1
/5
★☆☆☆☆
I did not receive the labels
Gaëlle Bernard
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that your order still hasn't arrived. We have just contacted you by e-mail to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My product never arrived, I've written several times and I don't see a solution.
Karen Carranza
Translated review
Answer from Petit-Fernand
Hello Karen, Thank you very much for your feedback. Unfortunately, we have no influence on the postal service, but are nevertheless impacted by this non-delivery of the postal service. We have refunded your order in full following your request. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Many of the labels came off after the 1st wash. I'm really disappointed, considering that a week went by between putting the labels on and washing them.
Laurie Jacquin
Translated review
Answer from Petit-Fernand
Hello Laurie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more details. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Never received my order
Isabelle Priels
Translated review
Answer from Petit-Fernand
Hello Isabelle, We're sorry you haven't received your order yet. Our customer service department contacted you last night to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order, is this normal?
Sophie Feron
Translated review
Answer from Petit-Fernand
Hello Sophie, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I ordered 10 days ago and I haven't received anything yet. I can't track my order in my account. It says "no order". However, I have received the confirmation email and my account has been debited.
Frédérique
Translated review
Answer from Petit-Fernand
Hello Frédérique, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The iron-on labels do not hold. I ordered them a few years ago and there was nothing to say. Too bad I won't be ordering again.
Guerrero Nathalie
Translated review
Answer from Petit-Fernand
Hello Nathalie, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order very disappointed first time this happens my son leaves on a trip on Monday and I did not receive on time .... too bad
Maïté Evrard
Translated review
Answer from Petit-Fernand
Hello Maïté, We're sorry to hear that you didn't receive your order on time. We have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Lune des gourdes a un problème elle coule je ne saurais pas le expliquer je la replie là gère et le met à la verticale et le eau se met à couler du bouchon qui se visse sans sarrêter , cela mas fais des taches de partout ne my attendant pas , à ce prix là je suis extrêmement déçu
Siham Cherkaoui
Translated review
Answer from Petit-Fernand
Hello Siham, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Package still not received from Chronopost! Even though I paid for fast delivery!
Sabrina Martin
Translated review
Answer from Petit-Fernand
Hello Sabrina, We're sorry you haven't received your order yet. We've just contacted you to try and find a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I bought 2 isothermal bottles at the end of January 2024, I am disappointed with my purchase because the lids of the 2 bottles are broken. ??
Fatima
Translated review
Answer from Petit-Fernand
Hello, We're sorry to read your message. We advise you to contact our customer service department so that they can help you 🙂 It will be a pleasure to provide you with a solution. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
It has been almost a month and nothing has been delivered to me
Olena Bezborodykh
Translated review
Answer from Petit-Fernand
Olena, we sent you an email this morning to help you as soon as possible. Indeed, we see that the delivery of your order has been delayed by the postal services. We need you to confirm some information by email to help you as soon as possible. We are waiting for you and we apologize for this transport anomaly. We hope you receive your order very soon and that you enjoy it. Regards, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I still have not received my stickers 🙁
Connie O.
Answer from Petit-Fernand
Hi Connie, We are really sorry for that. We wil contact you to help. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Absolutely awful! Customer service is shocking! No one answers the phone, responds to emails or any form of queries! Takes over a week for anyone to answer a query ?? I ordered well in advance to get labels for my daughter for when she started school, two weeks later nothing received tried to contact them, phone doesn't work a week later when my daughter started school sent a replacement order eventually that I'm still waiting for! No first class or next day shipping did not see the value of this considering I ordered now well over a month ago! Doubt I'll even receive them. Stay away from this company! Terrible! Take your money elsewhere!
Mrs_foxy
Answer from Petit-Fernand
Dear Amanda, We are truly sorry for the delay and the inconvenience this has caused you. We are very surprised to read your feedback as we have been actively working to address your concerns. We have already put your order back into production at our own cost in order to provide you with a solution. We understand your frustration with the communication delays and we apologize for the inconvenience. Regarding the option for next day shipping, this is not available on our website delivery method. If it were possible, we would have gladly expedited your order with this shipping method. We appreciate your feedback and we are working hard to rectify the situation. Once again, we apologize for any inconvenience and we hope the new order will be delivered to you as soon as possible. Thank you for your understanding. Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received the package
Guest
Translated review
Answer from Petit-Fernand
Hello, After our email conversation I confirm that your order will be resent. We are sorry for this anomaly. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Hello, my order status says "Delivered" but I never received my order. What should I do? I needed these labels for my son's clothes. He's going on a school trip on 26/04. I've never had any problems with my previous orders. Thank you for your good follow-up.
Client
Translated review
Answer from Petit-Fernand
Hello Vanessa, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order and no consistent response from after sales!!!!
Emilie
Translated review
Answer from Petit-Fernand
Hello Émilie, We're sorry you haven't received your order yet. We can confirm that this is not a scam. In fact, my colleague contacted you three hours ago to propose a solution. We look forward to hearing from you. Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have ordered labels 2 times in a row, but they never arrived. I don't understand the problem.
Vanessa Grossi
Translated review
Answer from Petit-Fernand
Hi Vanessa, We're sorry you haven't received your order yet: it was shipped on 09/04/2024. The deadline for receipt is 17/04/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never did receive my product
Julie
Answer from Petit-Fernand
Hi Julie, We are really sorry for that. We have tried to reach you by phone and send you an email to help. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
10 days after placing the order, still nothing received...
Anaïs
Translated review
Answer from Petit-Fernand
Hello Anaïs, We're sorry you haven't yet received your order: it was sent by post on 04/04/2024. We have now replied to the complaint you also sent us by e-mail. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my package and I receive every day emails requesting satisfaction but nothing to respond to the fact that I still have not received my labels despite a request for contact!!!!
Edith H
Translated review
Answer from Petit-Fernand
Hello Louis, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day,
1
/5
★☆☆☆☆
They have not yet reached me.
Ambra Z.
Translated review
Answer from Petit-Fernand
Dear Amber, Thank you for your feedback. We are very sorry that you did not receive your order. One of our operators will contact you later today to help you. I wish you a good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
After 8 working days I still haven't received my parcel with the labels.
Olga
Translated review
Answer from Petit-Fernand
Hello Olga, We corresponded this morning by e-mail and hope that you are satisfied with the solution and that you will receive your order quickly. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never receive my labels the first time they are sent.
Dalila Bouaouid
Translated review
Answer from Petit-Fernand
Hello Dalila, We corresponded this morning by e-mail and hope that you are satisfied with the solution and that you will receive your order quickly. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My order hasn't arrived. I am so deeply disappointed as I need these for my daughter for school. I've ordered several times before and it's always been great. Really sad that I haven't recieved them this time.
Hannah P.
Answer from Petit-Fernand
Hello Hannah, We are very sorry that Royal Mail did not deliver your order. In order to help you as much as possible our customer service has just contacted you. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately I didn't receive my labels, even though I needed them for a sea class trip.
Celine Tournaire
Translated review
Answer from Petit-Fernand
Hello Céline, We're sorry you haven't yet received your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order hasn't arrived and I am not getting a response from Facebook and instagram messenger. Phone line and web chat appear to be down
Amy W.
Answer from Petit-Fernand
Hello Amy, We are really sorry that you have not yet received your order. Following our conversation, your order has been reshipped. Let us know when you receive it/ Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed an order on March 26 and still haven't received it.
Mélanie Olette
Translated review
Answer from Petit-Fernand
Hello Melanie, We're sorry you haven't yet received your order. We have just replied to your complaint by e-mail to offer you a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette