/10
★★★★★
based on 125700 reviews published
★★★★★
based on 125700 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
They have come off my baby's clothes and I don't use a dryer.
Garcia Judith
Translated review
Answer from Petit-Fernand
Hi Judith, We are sorry to hear that your labels have peeled off. To see what could have happened, I invite you to send us pictures of the peeled off labels to [email protected]. Have a nice day, Maria.
1
/5
★☆☆☆☆
The labels don't wash off at all. They come off...
P.y
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for your message and your order at C-MonEtiquette! I'm sorry that the labels have come off, that's not normal. Please write to us at [email protected] Good day, María.
1
/5
★☆☆☆☆
Never arrived, contacted again and was told they had sent my order back but still nothing. Severely disappointed in the company
Nicole B.
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Answer from Petit-Fernand
Dear Nicole, indeed we have sent the labels back to you and we are still within the usual delivery time. Please check your mailbox well and ask your neighbors maybe someone received it by mistake. Keep us informed if you still have nothing in a week. Kind regards, Sophie
1
/5
★☆☆☆☆
The labels were certainly pretty, but they never stuck.
Gwenaelle Schild
Translated review
Answer from Petit-Fernand
Hello Gwenaelle, Thank you for your message and your order at C-MonEtiquette! I'm sorry that the labels have come off, this is not normal. Please write to us at [email protected] Good day, María.
1
/5
★☆☆☆☆
I ordered some goods on April 23 and they never arrived. Your company made a new shipment but I still haven't received anything......30 euros thrown away
Roberta P.
Translated review
Answer from Petit-Fernand
Dear Roberta, in fact we have sent the labels back to you and we are still within the usual delivery time. Check your mailbox well and ask your neighbors maybe someone received it by mistake. Keep us informed if you still have nothing in a week. Kind regards, Sophie
1
/5
★☆☆☆☆
I did not receive my order!
Amandine
Translated review
Answer from Petit-Fernand
Hello Amandine, Thank you for choosing C-MonEtiquette! I'm sorry you didn't receive your order, this is not normal. Please write to us at [email protected] with the order number so that we can find a solution. Good day, María.
1
/5
★☆☆☆☆
Unfortunately I cannot rate the item as I have not received my order to date
Vanessa J.
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Answer from Petit-Fernand
Dear Vanessa, thank you very much for your message. We are waiting for a reply from you by e-mail as to whether we should send you the labels again. Lg Marylin
1
/5
★☆☆☆☆
It's been over a month since I ordered it and it hasn't arrived yet.
Anónimo
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Answer from Petit-Fernand
Dear Miriam, Thank you for choosing Petit-Fernand. I am very sorry that you did not receive your order, it is not normal, I will answer your e-mail as soon as possible. Have a nice day, Melina
1
/5
★☆☆☆☆
Paid for goods by instant bank transfer, have not received any goods to date. Not recommended.
Stefanie S.
Translated review
Answer from Petit-Fernand
Hello Mrs. Simon, thank you very much for your message. We are very sorry that you have not yet received your order. Given the normal delivery times, you should have received your shipment long ago. I have sent you an e-mail to check the address. Have a nice day and best regards, Eileen
1
/5
★☆☆☆☆
They are very nice but come off in the first wash, and they are worn as directed. Not recommended.
Crespo NuÑez Vanessa
Translated review
Answer from Petit-Fernand
Good morning Vanessa, I am sorry that you are not satisfied with our products, I invite you to contact our customer service at [email protected] Have a nice day, Melina.
1
/5
★☆☆☆☆
I ordered the labels on 17/04, for my son who was going to sea class and I still haven't received them and here we are on 08/05 and what's more he's already come back from sea class!!!! Shipping within 48h ???? How to spend 10 unnecessarily !!!
Dounia Luis
Translated review
Answer from Petit-Fernand
Dear Mrs Luis, we're very sorry to hear that! Your labels were dispatched on 17/04. It's a pity you didn't contact us sooner, we could have sent you back the lost labels by post. We can be reached at [email protected]. We will of course refund you if you were unable to use your labels. See you soon, Sophie
1
/5
★☆☆☆☆
I ordered labels for a birthday, more than a week in advance. The website said they would be delivered within 3 days. And of course, the labels didn't arrive on time, and they're no longer useful today. A purchase for nothing.
David P
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Answer from Petit-Fernand
Dear David, we are very sorry about this unusual situation. For quality reasons we have reprinted your labels, not knowing that it was urgent. Please contact us by email at [email protected]. We will of course be happy to refund you if you were unable to use your labels. See you soon, Sophie
1
/5
★☆☆☆☆
I never received my order, after calling customer service and giving them another address, the order never arrived (order n°1000657141)
Nicolas Hermand
Translated review
Answer from Petit-Fernand
Dear Nicolas, we did indeed hand over your new labels to the postal service on May 3, at the same address. With weekends and bank holidays, delivery times are longer than we would like, and beyond our control. You should receive them soon. Yours sincerely, Sophie
1
/5
★☆☆☆☆
I ordered and paid for the goods 1 month ago and still haven't received them. I am curious to see if I will get them at some point.
Cd.
Translated review
Answer from Petit-Fernand
Hello Mrs. Dembinski, thank you very much for your review on Trust Pilot. We are very sorry that you have not yet received your order. I have sent you an e-mail to clarify the problem. Best regards and have a nice day, Eileen
1
/5
★☆☆☆☆
I have not received anything and the deadline has passed. It won't let me log in to my account either.
Jenifer Ramos Avilés
Translated review
Answer from Petit-Fernand
Dear Jenifer, Thank you for choosing Petit-Fernand. We have forwarded your order to manufacturing and it left the office again on 05/13 so you should receive it soon 🙂 Have a nice day, Melina.
1
/5
★☆☆☆☆
Order placed a few weeks ago and still nothing received! Total lack of seriousness, what a disappointment.
Ermina Kuq
Translated review
Answer from Petit-Fernand
Dear Madam, I have indeed understood why. I invite you to contact customer service, it seems that you forgot to indicate the street number on the address, hence the lack of delivery. I look forward to hearing from you soon. Sincerely, Sophie 🙂
1
/5
★☆☆☆☆
One month after payment, I still have not received the labels. UNACCEPTABLE.
Paolo F.
Translated review
Answer from Petit-Fernand
Dear Paul, indeed you are right it is not normal! Please contact us at customer service [email protected] to give us another address preferably home address to send the goods back to you. See you soon, Sophie
1
/5
★☆☆☆☆
The order for which you are sending me the mail, three weeks after I requested and paid for it, has not yet arrived, and I have not received any response to the information mail I sent asking about the status of the order.
Mªlluïsa Ribes Mesalles
Translated review
Answer from Petit-Fernand
Dear Luisa, Thank you for choosing Petit-Fernand. It is not normal that you have not received your order, I will contact you immediately by email to understand what happened. See you soon, Melina.
1
/5
★☆☆☆☆
Doesn't hold at all! And that on the first wash! I'm pissed off!!!
Peg
Translated review
Answer from Petit-Fernand
Hello Peggy, thank you for your review on Trust Pilot. We are very sorry to hear that you are having problems with the labels. I have sent you an email to solve the problem. Have a nice day and best regards, Eileen
1
/5
★☆☆☆☆
I thought that the labels had to be stuck on the clothes with an iron, and that they were wash-resistant. And when I received the envelope, (very quickly), I was disappointed because this type of stickers I can do with a print of any color ... The advert says it's for clothes.... Maybe I didn't read the little letter....
Veronica Pescador
Translated review
Answer from Petit-Fernand
Hello Veronica, Thank you for choosing C-MonEtiquette! Indeed, we offer different types of labels, iron-on labels to be applied directly to the fabric, and self-adhesive garment labels, which are to be applied over brand or care labels, not directly to the fabric. Don't hesitate to contact us at [email protected] if you need any further information about our products 🙂 See you soon, Melina.
1
/5
★☆☆☆☆
The name tags came off in the first wash. I'm both disappointed and angry because I have to do it all over again.
Christiane Thiel
Translated review
Answer from Petit-Fernand
Hello Christiane, Thank you for sharing your opinion. It's not normal for your labels to have come off. I'll get back to you right away by email to find out what happened. See you soon, Melina.
1
/5
★☆☆☆☆
I have not received my order
Maria Del Carmen Morales Lopez
Translated review
Answer from Petit-Fernand
Dear Maria, Thank you for choosing Petit-Fernand. I confirm that we have sent your order to manufacturing and that it left the office on 05/13, so you should receive it very soon. Have a nice day, Melina.
1
/5
★☆☆☆☆
In this case, the order has not arrived at my address, so it has been generated again and I am still waiting to receive it.
Veronica Serra Folquer
Translated review
Answer from Petit-Fernand
Dear Veronica, Thank you for choosing Petit-Fernand! We have sent you your order again on 02/05 See you soon, Melina.
1
/5
★☆☆☆☆
I am very very disappointed, I placed my order at the beginning of April... 1.following some problems, because information on the payment very unclear, solved thanks to your staff on Messenger, I learned that it had been sent on April 18.... 2. It's early but I still haven't received my parcel. It was sent to Namur, even though I had indicated my new address in Ottignies. It ended up in a "point relai" even though I had requested and paid for home delivery... 3. Luckily I know someone who works at the post office! But the problem is that I still haven't received my labels and it's May! ... Very very disappointed 🙁 I've always had very kind replies from the c-Monettiquette staff and I haven't accused anyone of making a mistake, but despite that, there was a computer glitch and that's a shame. I understood the payment terms and conditions but I advise c-Monettiquette to indicate them more clearly!
Alisson Gijssels
Translated review
Answer from Petit-Fernand
Hello Alisson, thank you for ordering from C-MonEtiquette! Indeed, our products are manufactured once payment has been received, which was done as soon as your transfer was made. Then, as we told you on Messenger, your parcel was sent to the address you gave, in Namur. This is not an error on our part, as we don't change customer addresses at random; parcels are sent to the address written down by customers. Nevertheless, we have kindly offered to return your order to the correct address as soon as the Post Office has returned it to us. Please do not hesitate to contact us at [email protected] if any information is unclear 🙂 Good day, the C-MonEtiquette Team.
1
/5
★☆☆☆☆
I'm still waiting for the product to arrive, it's been a month now.
Mariela Burgos
Translated review
Answer from Petit-Fernand
Dear Mariela, Thank you for choosing Petit-Fernand! I am sorry that you did not receive your order, it is not normal, I will contact you immediately by email to understand what happened. See you soon, Melina.
1
/5
★☆☆☆☆
Very disappointed at the first wash all the labels are gone so I find myself without labels and about thirty euros in the trash ??
Odile Passera
Translated review
Answer from Petit-Fernand
Hello Odile, Thank you for choosing C-MonEtiquette! I'm sorry that your labels are coming unstuck, it's not normal indeed, I'll contact you right away by email so that we can understand what happened! See you soon, Melina
1
/5
★☆☆☆☆
The labels never reached me!
Sabrina
Translated review
Answer from Petit-Fernand
Dear Sabrina, Thank you for your message. I looked at your order and see that the house number is missing in the shipping address you entered. In this case the mail should return the envelope to us. Please contact us as soon as possible at [email protected] to give us the full address so we can send your products back to you. See you very soon, Sophie
1
/5
★☆☆☆☆
Very interesting products, but no customer follow-up or respect for delivery deadlines...
Camille Zerr
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for your message and your order at C-MonEtiquette. Your order was indeed shipped the first time, with a tracking number, as we informed you by e-mail. The parcel was indeed indicated as delivered by the Post Office, but we still remanufactured it to send it to you a second time, so it's not correct to say that no service or tracking was done on our side. Wishing you a good day, the C-MonEtiquette team.
1
/5
★☆☆☆☆
The first order was great! But this time I had to send an email with proof of payment almost 1 month and still nothing to arrive despite an email promise! But I think the error is human so I give them a little more time! Otherwise very good product
Janick Hostaux
Translated review
Answer from Petit-Fernand
Hello Madam, Thank you for your message. This is indeed not normal, we have postponed this order during production so that it reaches you as soon as possible. I will also contact you by email. Have a nice day, Melina.
1
/5
★☆☆☆☆
I've been waiting for the order for a month...
Yolanda
Translated review
Answer from Petit-Fernand
Dear Yolanda, Thank you for choosing Petit-Fernand! It is not normal that you have not received your order. I will contact you right away by email. See you soon, Melina.