/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I received the wrong colours, your customer service was very unhelpful. My order with the right colours is still in my basket on your website. Won't be reordering.
Tc
Answer from Petit-Fernand
Hi Tracy, Thank you for your message. We are really sorry for that. Our customer service will get in contact with you to help. Have a nice day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the order
Isaia D.
Translated review
Answer from Petit-Fernand
Good morning, We have processed your complaint by email and hope you will receive your order soon. Have a good day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
I ordered my labels 15 days ago and I still haven't received them.
Valerie Slakmon
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order still not received
Anne Lacaille
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to find a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the product I called and they sent it to me again and I still did not receive it I ordered it in time since I need it for Monday and it is already 1 month and nothing.
Yulisa Orellana Claros
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Answer from Petit-Fernand
Hi Yulisa, The order we sent you again is on its way with Correos. It should arrive this weekend. We are sorry to hear that you have to wait so long. Let us know as soon as it arrives 🙂 Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received the name stickers.
Susann K.
Translated review
Answer from Petit-Fernand
Hello Susann, We are sorry that you have not yet received your order. We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Good evening. Very disappointed for a 1st order. I paid more for delivery on time... I tried to contact you but by email impossible... "an error has occurred please try again later" In short my little one has gone on a school trip without his labels..and that's a shame...
Fabrice Lacaille
Translated review
Answer from Petit-Fernand
Hello Fabrice, We are sorry that the carrier is delaying your delivery. We had a technical problem with our contact form and apologize for the inconvenience. You can reach us by phone or via our website so that we can help you. Our Customer Service remains available. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I never received my package it was for my 5 year old daughter's birthday very disappointed
Ă€ia
Translated review
Answer from Petit-Fernand
Hello, We are sincerely sorry for this anomaly on the part of the carrier. We have just contacted you in order to help you. If you have any questions about your order, our customer service team is available to help you 🙂 Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I still haven't received the labels I ordered over 2 weeks ago....can I cancel my order?
Aurélie Dumont
Translated review
Answer from Petit-Fernand
Hello Aurélie, Following your email request, our customer service team has provided you with a solution. We are available for any request via our contact form directly on our website. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I ordered iron-on labels and received self-adhesive labels even though I paid extra. I am very disappointed
Lucas Grundler
Translated review
Answer from Petit-Fernand
Thank you for writing to us. Unfortunately we see on your order that you have indeed chosen self-adhesive clothing labels as you received them. We have just contacted you to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received my order!
Frédérique Gérondal
Translated review
Answer from Petit-Fernand
Hello Frédérique, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the order... No news yet...
Marie Gooris
Translated review
Answer from Petit-Fernand
Hello Marie, We have already taken care of your request and proposed a solution. We hope your order will please you and give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I paid extra to receive the labels within 48 hours. They arrived a week later! So useless for me. I contacted customer service who didn't reply. To be avoided!
Morgane
Translated review
Answer from Petit-Fernand
Hello Morgane, After checking, your parcel was delivered to the collection point you chose on Sunday March 24. However, we have reimbursed your shipping costs. We have just contacted you and look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I didn't receive any of my orders! Not having a tracking number is not acceptable!
Felicia Menrath
Translated review
Answer from Petit-Fernand
Hello, We're sorry that the order we sent back to you at our cost did not reach you. We have just contacted you in order to help you. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
Quite disappointed with the water bottle that leaks when bent over. I put it in the lunch bag during a walk and the inside of the bag was soaked, the gourd was well aimed and closed but leaked through the small hole near the straw. Nice gourd but not practical. I wouldn't recommend it.
Amélie Paumier
Translated review
Answer from Petit-Fernand
Hello Amélie, We're sorry to hear that you're having trouble with your gourd. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received the products after almost a month
Sc
Translated review
Answer from Petit-Fernand
Good morning Sonja, We are very sorry to hear about this. One of our operators will contact you today so we can help you as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my product after more than 20 Days after 'purchase
Fabiana F.
Translated review
Answer from Petit-Fernand
Good morning Fabiana, We are very sorry about this. One of our operators will be in touch with you later today to be able to help you. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my product and I have the confirmation email but I am not able to find my order in the website profile for orders. It would be great if someone contacted me to help me
Topputo K.
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message, A member of our team will contact you to help. Kind regards, Chiara Petit-Fernad
1
/5
★☆☆☆☆
The gourd is leaking and you haven't responded to my request for a return and refund.
Clémence Thomas Alliez
Translated review
Answer from Petit-Fernand
Hello Camille, We're sorry to hear that you're having trouble with your gourd. However, we have not received any emails or calls from you informing us of this problem. However, we have just contacted you to suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I bought 2 sets of snack boxes and water bottles, one for my daughter in 2020 and one for my son in August 2023 for a total of 90. After 4 months of use, my son's box is cracked and the bottle cap broken. I was kindly told that the purchase was more than 3 months old, so it was no longer their problem, but they gave me a 20% discount code for a new order! Unacceptable considering the price of the products! I'd already had a problem with my daughter's water bottle and had to buy a new cap. In short, not up to scratch!
Tiphanie Peyssonnerie
Translated review
Answer from Petit-Fernand
Hello Tiphanie, Thank you very much for your feedback. As mentioned in our e-mail exchanges, we have a warranty period to respect (see GTC). In spite of this, we have nevertheless granted you a commercial gesture by way of compensation. We're sorry if our gesture and our response are not to your liking. Nevertheless, we wish you a pleasant day. Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Made an order on 19th Feb - it's now the 13th Mar and my order still hasn't arrived.
Laura P.
Answer from Petit-Fernand
Hi Laura, We are really sorry for that. We have already send you replacements (without additional costs), as you did not enter your house number when you placed your order. We hope you received them very soon! Our customer service is always available to help. Kind regards, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Didn't receive the labeled package
Elodie Gobert
Translated review
Answer from Petit-Fernand
Hello Élodie, Thank you for your feedback. We have just contacted you to get more information about this delivery problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order.
Monia
Translated review
Answer from Petit-Fernand
Hello Monia, Thank you very much for your feedback. We are sorry to hear that your order did not arrive. After checking, you asked for a refund, which was made this morning by customer service. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order not received ... my son is going to sea class and I ordered in advance and still haven't received ...
Marine Anne
Translated review
Answer from Petit-Fernand
Hello Marine, We're sorry you didn't receive your order. We have just contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Sticky labels never received!
Puricelli M.
Translated review
Answer from Petit-Fernand
Good morning Marco, I am very sorry that you did not receive your order. Unfortunately, we cannot intervene on non-deliveries by the mail. However, our customer service has proposed solutions to help you and as you requested, they have refunded your order. Thank you for your understanding 🙂 Chiara Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed I ordered a lot for my daughter I left 24 h (even more) I did the test the label is gone.
Cliente
Translated review
Answer from Petit-Fernand
Hello Yolène, We're sorry to hear that you're experiencing difficulties with your labels. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Romane Morillon
Translated review
Answer from Petit-Fernand
Hello Romane, My colleague has already taken care of your complaint. We hope, however, that you will receive your order quickly and that it will give you complete satisfaction. ?? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order
Emilie
Translated review
Answer from Petit-Fernand
Hello Emilie, We're sorry you haven't received your order yet. We have already contacted you to propose a solution and we look forward to hearing from you. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Nil Nil Site bugs Labels that don't peel off properly
Client08
Translated review
Answer from Petit-Fernand
Hello, We're sorry you had a bad experience with C-MonEtiquette. However, you placed two orders, one logged in with your customer account, the other as a guest. These had already been sent at the time of your report, so we were unable to refund or cancel them. Unfortunately, the problem does not lie with the website. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I received an order that was not mine. If mine went to another customer it had my phone number on it and that bothers me. My order finally took a month and a half. I didn't even get a reward.
Noelia Paredes Anllo
Translated review
Answer from Petit-Fernand
Hi Noelia, We are sorry to hear that you received an order that was not yours. We apologize for this mistake. However, we hope you like our products. Our Customer Service Department is available for anything you may need. Good day, Camille Petit-Fernand