/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, We still haven't received our items and no feedback from customer service!!!!
Cindy Goffaux
Translated review
Answer from Petit-Fernand
Hello Cindy, We are sorry to hear that you have not received your order. We have contacted you to propose a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Order never received! ??????
Mimi Mh
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Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. Could you please contact us via our contact form or give us a call so that we can help you? Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received the order
Estefania Acuña
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. My colleague has taken care of your request and has put your order back into production so that it can be sent to you. We hope you will receive it very soon and that it will give you complete satisfaction. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Disappointed. I usually order labels and have never had a problem, until now. I placed an order at the end of January and it still hasn't arrived. The email that answers my request is a robot and no one confirms if they are going to send me a new order or not.
Erika
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Answer from Petit-Fernand
Hi Erika, Thank you for your availability on the phone. We are waiting for your order to arrive again. Please let us know so that we can be reassured. Regards, Sandra from Petit-Fernand
1
/5
★☆☆☆☆
Never received my order
Julie
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Answer from Petit-Fernand
Hello Julie, We are sorry for the delay in delivery by the postal services. We have just contacted you by email in order to help you as soon as possible. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the product...
Florien
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. Your order was resent on 28/02/2024. We hope you will receive it soon. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Purchase of a profuit with choice of additional piurificatikn fast delivery in 2 /3 days. Delivery 12 days later. I don't need these labels anymore...
Elodie Loiselee
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Answer from Petit-Fernand
Dear Elodie, We apologize for the delay in delivery by La Poste. We have just contacted you by email. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Didn't arrive. Ordered on the 12th and nothing.
Michelle T.
Answer from Petit-Fernand
Hi Michelle, Please contact us at [email protected] so that we can help you as soon as possible. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Had ordered 2 snack tins. Unfortunately they do not look like the picture. The emblems are stuck on the tin like stickers, one of them was stuck on crooked. Unfortunately not very durable. No longer usable after half a year. Discolored and bubbles under the sticker. Not recommended.
S. W.
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Answer from Petit-Fernand
Hello, we are sorry that the Sackboxes do not meet your expectations. Can you please contact us so that we can have more information about it? Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I would not buy again. They charged me almost 10 euros for shipping and it took more than a week. There are label suppliers much faster and without charging so much for shipping.
Maria Mefe
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Answer from Petit-Fernand
Good morning Maria, We have contacted you by email. We are sorry to hear that your shipment has been delayed. We apologize for the delay. Best regards, Sandra de Petit-Fernand
1
/5
★☆☆☆☆
I never received my order
Carillo R.
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Answer from Petit-Fernand
Good morning Rosalia, Thank you for your message, One of our operators will contact you in the day to help you. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Product still has not arrived. Ordered on 21.1.2024. Wont be a returning customer!! Had to get some more labels on amazon next day.
Helen
Answer from Petit-Fernand
Hi Helen, We are really sorry to hear that. A member of our costumer service has contacted you and we will send you replacements, Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
All labels peeled off on 1st wash!!!!
Coralie Badou
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Answer from Petit-Fernand
Hello Coralie, We have just sent you an email following our telephone conversation. Thank you very much for your confidence, and see you soon. ? Sandra from C-MonEtiquette
1
/5
★☆☆☆☆
Always used Petit Fernand however I've recently placed an order and on two separate occasions the order arrived with someone else's personalised stickers.
Sarah
Answer from Petit-Fernand
Hi Sarah, Thank you for your message, We apologise for this. Please contact our costumer service for assistance. Have a nice day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order 2001007077, placed on January 21 and for an amount of 12
Carolina Rodriguez Vera
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Answer from Petit-Fernand
Good morning Carolina, We have contacted you by email and phone to help you as soon as possible. We are sorry to hear that your order has not arrived. Please do not hesitate to let us know as soon as you receive it. Greetings and thank you for your trust. ?? Sandra from Petit-Fernand
1
/5
★☆☆☆☆
My first order got lost. The tracker said delivered but I never received it so ask for the any form of record that it was delivered to right address but did not get anything. So I asked for full refund but they sent the order again which has been more than a week but has not arrived yet. Their customer service was not helpful at all, in fact they were very defensive. I have now switched to another supplier and I will never be buying from this place again.
Phyutk80
Answer from Petit-Fernand
Good morning, Thank you for your message. We are sorry that your order was not delivered due to the mail. That is why we have resent you your order. We hope that it will arrive as soon as possible and that you will be satisfied with it. For any further information or assistance, our customer service remains available. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
On the web it said that the order would arrive in 24/48 hours. I received it yesterday February 14, when I ordered it on January 19. They were labels for my grandmother, who, in this month of delay, has passed away. So the labels are no longer of any use to me, besides the displeasure of receiving them with her name on them, days after her death. Very bad experience. I will not repeat with you.
Carmen
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Answer from Petit-Fernand
Good morning Carmen, we have contacted you by phone as soon as we read your message. We have sent you an email with the confirmation of the refund. Have a nice day, Sandra de Petit-Fernand
1
/5
★☆☆☆☆
I have still not received the labels I ordered. When I ask, I only get an answer in another language! What a pity
Sarina M.
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Answer from Petit-Fernand
Hello Sarina, We are sorry that you have not received your order. We have just contacted you to find a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
To date my order has not been received and if it is, it is only answered in another language! Never again
Sarina M.
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Answer from Petit-Fernand
Hello Sarina, It seems that you have posted your negative review twice. We are sorry that you have not received your order. We have just contacted you to find you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I thought that the clothing/shoe labels would have a fabric finish and not be laminated. I don't find that very pleasant, but on top of that, some of them have already come unstuck... I'm pretty disappointed...
Elisa Peigat
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Answer from Petit-Fernand
Hello Elisa, We're sorry to hear about the inconvenience with your order. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
The order arrived very late and what I received does not correspond to what I ordered.
..
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Answer from Petit-Fernand
Hello again Aintzane, we apologize again for this shipping error on our part. We hope that your new order will arrive as soon as possible so that you can use the labels. Good day, Sandra from Petit-Fernand
1
/5
★☆☆☆☆
Very disappointed by the delivery time! 15 days to receive the order! My son will be going on his school trip without his labelled things! Nb: a good marker did the trick! Never again
Émilie Romero
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Answer from Petit-Fernand
Hello Emilie, We're sorry to hear that the delivery took longer than expected. Unfortunately, we have no influence on the postal service and are not dependent on the vagaries and delays of postal deliveries. Please note, however, that we do offer express delivery for urgent shipments. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
A month later it says delivered and I have not received anything. The customer service phone is NOT free, they make excuses and say that they will send it again. From the time you order until everything arrives, always with some problem in between, 2-3 months. On the other hand, bad printing QUALITY. It looks pixelated. I have ordered several times just in case there have really been punctual errors but in ALL the orders I have had some kind of problem. I really do not repeat
Paula Z
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Answer from Petit-Fernand
Hi Paula, We are sorry to hear that you have had two anomalies in a row in 7 months. The delivery anomaly unfortunately comes from the transport company. It is a rare occurrence but unfortunately it can happen as with any company that needs transportation. Regarding your call this morning, we have reimbursed you, as indicated in your email. We apologize for everything that happened. Good day, Sandra de Petit-Fernand
1
/5
★☆☆☆☆
You sent me someone else's labels
Kristin S.
Answer from Petit-Fernand
Hello, I am sorry to hear that you have received an order that was not yours, and thank you for informing us of this issue. We've just contacted you for more information about that. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
I haven't received my labels.
Jean Forton
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Answer from Petit-Fernand
Hello Sophie, We're sorry you didn't receive your order. After checking, the address you entered is incomplete. We have just contacted you to propose a solution. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
You sent someone else's labels ??
Debbie
Answer from Petit-Fernand
Hello, We are really sorry to hear that you have received somoene else's oder. I can confirme that your order will be reshipped as soon as possible. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
I can't give you my opinion because we still haven't received the labels... we had to order some urgently from another site.
Virginie Bodenne
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Answer from Petit-Fernand
Hello Virginie, We're sorry you didn't receive your order. After checking, the address you entered appears to be incorrect. We have just contacted you to propose a solution. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I ordered because it said dispatched within 48 hours. Order took more then 2 days to be dispatched and delivery time was ridiculously long. Took nearly 4 weeks to get my order!
Jm
Answer from Petit-Fernand
Hello, We are very sorry that your order has taken so long to arrive. We hope that despite this delay our products meet your expectations. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
My first order did not arrive and supposedly they have reshipped it to me but since January 30 I still have not received it.
Ana Belén Rodríguez López
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Answer from Petit-Fernand
Hello Ana Belen, We are sorry that Correos did not deliver your first shipment. The second one is on its way to you and will arrive this week. We hope you like our products. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The product took nearly 2 weeks to arrive.
Ailsa L.
Answer from Petit-Fernand
Hello Ailsa, Thank you for your message, we are really sorry for that. Unfortunately, we cannot intervene in mail delays. We hope you are satisfied with your order, however. Please do not hesitate to contact our customer service if you have any questions, we are always happy to help! Have a nice day, Chiara Petit-Fernand