/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The products are good, but still expensive.
Samantha
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Answer from Petit-Fernand
Hello Samantha, Thank you for your message. We are constantly working to provide the best possible value to our customers while maintaining the quality of our service. We welcome any suggestions on how we can better meet your needs and thank you. Have a nice day, Camille C-Monetiquette
2
/5
★★☆☆☆
You have changed the silkscreen printing and quality. From one year to the next it has gone down a lot, and the price has not. It looks bad printed and the silkscreen is not well defined.
Monica Azcona
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Answer from Petit-Fernand
Hi Monica, Thank you for taking the time to write to us. We are sorry to hear about this printing problem with your labels. We have just contacted you to help you as soon as possible. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Disappointed some labels did not hold up to washing and peeled off...
Mme Marie -laure
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Answer from Petit-Fernand
Hello Marie-Laure, We're very sorry that your labels are coming off like this. We've been in touch with you to find out what's going on and provide you with the best solution. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The purchase of the product was perfect (choice, personalization, delivery, fitting of the labels), but I was very disappointed by the resistance. The garments were washed at 40 degrees (not in a private washing machine, but in a commercial washing machine) and unfortunately the labels only held up to one or two washes at best.
CĂ©line
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Answer from Petit-Fernand
Thank you for writing to us. Further to our telephone conversation, we're sorry to hear that professional laundering has affected the quality of our labels on some of your towels. We hope that the solution we have proposed meets your expectations. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
There was nothing wrong with the product, but I didn't realise it was being posted from France. Despite the French name, I'd checked it was a .Co.uk website, and noted you'd said Royal mail would be delivering, and that your dispatch was within 48 hours. I was under a deadline as my mum was moving to a care home. Due to it coming from France the labels didn't arrive in time, meaning the labels ordered can now not be used, and we had to pay again for an alternative. I wish I'd known postage would take longer than normal royal mail within the UK. Also, make your account before placing your order. I made it directly following my order, but it could not be linked to my order, meaning I couldn't track it.
Liz
Answer from Petit-Fernand
Good morning Liz, Thank you for your message. We are very sorry that the order arrived late because of the mail. Unfortunately we cannot do anything about this. However, we hope that you are satisfied with the labels and their quality. Have a lovely day:) Chiara Petit-Fernand
2
/5
★★☆☆☆
The delivery time was exceeded and did not arrive in time for my children's departure.
Marina Artero
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Answer from Petit-Fernand
Hello Marina, We're sorry to hear that you haven't received your order. We have just contacted you to suggest a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Unfortunately, the product did not arrive on time. Despite this, the call center arranged for the order to be resubmitted at 0 cost, and on the third dispatch it finally arrived at its destination.
Ylenia B.
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Answer from Petit-Fernand
Good morning Ylenia, Thank you for sharing your experience. We are glad you received your order and sorry for the delay due to the mail. However, we hope you are satisfied with the labels you received 🙂 We thank you for your trust, Have a nice day ?? Chiara Petit-Fernand
3
/5
★★★☆☆
Product arrived all wet so some labels are unusable shame Otherwise nothing to complain about.
Blandine S
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Answer from Petit-Fernand
Hello Blandine, We're sorry to hear that you've received a damaged order. We have just contacted you to find out more about the problem. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
My order has not arrived. Customer Service offered me a new shipment but this one has not arrived either, besides I have to wait the same delivery time as a normal package when I have already waited for it with the first shipment that never arrived, I have waited 20 days for some labels that have never arrived.
..
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Answer from Petit-Fernand
Hello, We are very sorry to hear that the post office did not deliver your order the first time. The shipment we have sent you again at our expense should reach you by the end of this week. Please let us know when it arrives. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
The order was easy to place, but complicated to send and receive. The delivery times quoted are not always correct.
Julien Dufrane
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Answer from Petit-Fernand
Hello Julien, Thank you for your feedback. We are sorry to hear that the delivery took longer than expected. However, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Great products, but weeks for them to arrive. I since ordered two more sets and have been waiting over a month.
Va-uk
Answer from Petit-Fernand
Hi, We are really sorry that your order took a while to arrive. Our customer service is always available to help you. Kind regards, Chiara Petit-Fernand
2
/5
★★☆☆☆
Hello, the labels are very nice but it's a shame you didn't put them in a waterproof envelope... the envelope got soaked. The stickers don't stick very well any more and the labels for ironing on clothes, in my opinion, won't be as effective any more. Best regards. Donia Ben Sliman
Donia Ben Sliman
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Answer from Petit-Fernand
Hello Donia, Thank you very much for your feedback. We have tried to contact you by phone and have also sent you an e-mail so that we can suggest a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I'm a bit disappointed because the self-adhesive labels don't always stick well and I had to use several for one garment.
Kiki
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Answer from Petit-Fernand
Hello Hakila, Thank you very much for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you so that we can offer you a solution. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The site asks for a delivery address that you fill in, and finally sends the parcel to another location far, far away from the one you want, and a day later than promised. Tip: don't pay extra for delivery.
Patrick Gourdon
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Answer from Petit-Fernand
Hello, We are very sorry that you have experienced difficulties with the delivery of your order. Unfortunately, we have no influence over the postal service and carriers. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Labels are difficult to separate from self-adhesive inserts
MĂ©lanie Martin
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Answer from Petit-Fernand
Hi Melanie, Thank you very much for your feedback. We have just contacted you for more information. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Nice, intuitive website. Fast shipping, but ecologically very shocking. I ordered 4 boxes of snacks, which were shipped in 2 cartons with tape firmly attached, even though all 4 boxes fit easily into a single carton. A waste of cardboard, Scotch tape and space in transit. It's worth noting, however, that the products are protected by cardboard rather than plastic bubble-wrap.
Sarah Descamps
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Answer from Petit-Fernand
Hello Sarah, Thank you very much for your feedback. We'll make a note of it and pass it on. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
So. Glad to have received the booklets of labels, except that I had to dismantle the two booklets ordered because the names of the children were mixed up, fortunately my husband saw it, not too cool ???
Isabelle
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Answer from Petit-Fernand
Hello Isabelle, Thank you very much for your feedback. However, you can indicate when you order that you would like separate notebooks. You can also call us next time to make sure this is taken into account when assembling the booklets. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I've been ordering all these labels for years, and the girls are delighted to be able to choose everything, from the color to the decoration.
Pammam
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Answer from Petit-Fernand
Hello Pascale, Thank you for your feedback. Unfortunately, after checking, we can confirm that you ordered self-adhesive labels for objects and not for clothing. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Hello, Regarding the site and payments nothing to report ...? Delivery ok !on time and the delays are very short ?? On the other hand, I've been ordering from you for 3-4 years now +~ and unfortunately I find that the quality of the labels has gone downhill! Already not too much renewal in colors, design And especially what disappointed me, is the quality of printing and textile labels placed on coats end up on the backs of my children! Before, I never had to worry about the labels sticking too much? That's all in good spirit, because I really like your site and would recommend it. Best regards
MĂ©lissa Paternostre
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Answer from Petit-Fernand
Hello MĂ©lissa, Thank you very much for your very constructive feedback. We have just contacted you by phone and e-mail to discuss the details with you. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Very small bag a little disappointed
Hubert Huleux
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Answer from Petit-Fernand
Hello Élodie, Thank you very much for your feedback. However, all the dimensions of the bag you ordered can be found in the product description on our website. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
The product WONDERFUL, the delivery service ... I was surprised to find the stickers in the mailbox without an envelope, no wrapping, they were just as they were. It is the 1st time this has happened to me
Michelle Harrison
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Answer from Petit-Fernand
Hi Michelle, Thank you for writing to us. We are sorry to hear that Correos delivered your order without the envelope, it has never happened to us before. However we are delighted that our products are to your liking. Thank you for your loyalty ! Good morning, Camille Petit-Fernand
3
/5
★★★☆☆
The labels are lovely, too bad the envelope arrived all wet. I hope they're not damaged.
Audguil
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Answer from Petit-Fernand
Hello Audrey, We've just contacted you to get more details about the status of your order. We look forward to hearing from you. Have a nice day, ? Elise, C-MonEtiquette
2
/5
★★☆☆☆
The labels don't last more than 3 or 4 washes at 30 degrees and they were put on high steam with the iron...very disappointed?
Tonia Romani
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Answer from Petit-Fernand
Hello Tonia, We're sorry to hear that you're experiencing difficulties with your labels. We've just contacted you for more details. We look forward to hearing from you. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Unfortunately the stickers didn't arrive in the specified time. A full refund was given. Have used previously and always been good so guess this time they just got lost.
Maria
Answer from Petit-Fernand
Dear Maria, Thank you for your message. We are really sorry for this inconvenience. all our apologies, and thank you for your trust. Have a lovely day, Chiara Petit-Fernand
2
/5
★★☆☆☆
We had to wait a very long time for our name tags and then they came with the wrong name. The correct product arrived relatively quickly. But I personally wouldn't order again. But the quality of the goods is quite good.
Sabrina V.
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Answer from Petit-Fernand
Hello, We are very sorry that you have had such an experience with EsIstMeins. ?? However, we are pleased that you like your labels. ?? Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
Several orders already placed with no particular problems, but on the last order the prints were not of very good quality and the iron-on label paper was missing.... Too bad
Claire Marotin
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Answer from Petit-Fernand
Hello Claire, Thank you very much for your feedback. We have just contacted you to get more details about this problem. We look forward to hearing from you ? Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
It took much longer than expected
Diana Ponce
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Answer from Petit-Fernand
Hi Diana, We sincerely regret this delay in delivery by Correos. However, we hope that as far as our products are concerned, everything is to your liking. Do not hesitate to share your opinion about your labels 🙂 Good day, Camille Petit-Fernand
3
/5
★★★☆☆
My first order was lost, so I waited more than 10 days unnecessarily, then customer service immediately replied that they would send me a new order, which arrived after 9 days. Great and professional customer service, but shipping to improve.
Giulia Z.
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Answer from Petit-Fernand
Dear Giulia, Thank you for sharing your opinon and for positively rating our customer service ?? Good day, Chiara Petit-Fernand
2
/5
★★☆☆☆
My shipment has not arrived. The money will be refunded but I still lost time and didn't get what I needed.
Ursula
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Answer from Petit-Fernand
Hello Ursula, Thank you for your review. We are sorry that you had a bad experience. However, we hope to see you again soon. Have a nice day, ? Elise, EsIstMeins
3
/5
★★★☆☆
I had purchased clothing labels a few years ago for my first child. To date, unfortunately, I cannot be as satisfied as I was then. I made a purchase for my second child and many of the labels remain in the washing machine, peeling off from the clothes.
Flaviana
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Answer from Petit-Fernand
Good morning Flaviana, Thank you for your comment. One of our operators will contact you in the day to help you 🙂 I wish you a good day, Chiara Petit-Fernand