/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Delivery is awful. Ordered on the 29th aug still not received my labels. Grandson has gone back school. Need to sort out deliveries asap
Customer
Answer from
Petit-Fernand
Hello, Sorry to hear there is an issue with the postal services and your order has been delayed. Do not hesitate to contact our customer service for further assistance. Kind regards, Jessica Petit-Fernand.
2/5
★★☆☆☆
I never recieved my order, I contacted amd was refunded.
Anita
Answer from
Petit-Fernand
Hello Anita, We are sorry to hear there was some issue witht he postal services and your order never reached you! Kind regards, Jessica, Petit-Fernand.
3/5
★★★☆☆
Lovely website & great products. They come from France & mine got stuck at customs so took 2 weeks to arrive. Customer service is all in French & didn't respond when I requested a tracking / replacement.
Customer
Answer from
Petit-Fernand
Hello Sarah, Thank you for your review! Your order was shipped as a standard letterbox delivery, so it shouldn't have gotten stuck at customs. We do apologise for not having answered your request on time and for the automated reply in French! I have forwarded your comments to our management team so we can improve in the future. Kind regards, Jessica, Petit-Fernand.
3/5
★★★☆☆
Iron label came off after first wash
Mrs D.
Answer from
Petit-Fernand
Hello Sabrina, We are very sorry to hear that the iron-on labels came off after the first wash! We have now contacted by email to find a satisfactory solution. Kind regards, Jessica, Petit-Fernand.