/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Bonjour je n'est jamais reçu ma commande depuis septembre 2023 merci bien
Ikisse
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Answer from Petit-Fernand
Hello, Thank you for writing to us. We are sorry that your order has not yet arrived. Please contact our customer service by phone or at [email protected] so that we can get back to you as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The product did not arrive to me and after soliciting A response you did not even reply. Goods not received and nenvhe refunded
Magnani N.
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Answer from Petit-Fernand
Good morning Natalia, We are very sorry for this anomaly. One of our operators will contact you in the day so that we can find a solution together, Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order
Ana María
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Answer from Petit-Fernand
Hi Ana Maria, Thank you for letting us know. We have just sent you an email to help you with this delay of delivery by the post office. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Customer service was helpful at the beginning, sent new product. It never arrived! When asked, it was assumed that the goods had arrived, although it was stated that the adhesives would come off after one wash. But the bombs stick in the washing machine. For me, this is definitely not a recommendation!
Anja K.
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Answer from Petit-Fernand
Hello Anja, we are sorry that our products did not meet your expectations. However, we have reshipped the labels to you at our expense and even refunded the full amount of your order. Unfortunately, that is all we can do. We also have no influence on Deutsche Post if the shipment does not arrive or is lost. Nevertheless, we are doing our best to improve our delivery service. We wish you a Merry Christmas. Elise, EsIstMeins
1
/5
★☆☆☆☆
I DID NOT RECEIVE THE ORDER
Elisa
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Answer from Petit-Fernand
Hi Elisa, Thank you for writing to us. You can send us an email with your order number to [email protected] so we can help you as soon as possible. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I never got it. Customer service didn't get back to me
Gi
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Answer from Petit-Fernand
Good morning, We are very sorry that you did not receive your order, Unfortunately we do not have enough information to trace your order. I kindly ask you to contact us as soon as possible by email at [email protected] or by phone at +33 5 86 80 00 96 We look forward to hearing from you so that we can help you and find a solution. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
It is not clear which article
J.goldbach
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Answer from Petit-Fernand
Hello Julia, Unfortunately, we do not fully understand your opinion. We have contacted you to get more information about this. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I never received the labels, yet they tell me it's delivered.
Pierrette Akaho
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Answer from Petit-Fernand
Hello Pierrette, Following our exchange, I confirm that your order will be shipped again. Wishing you a good reception. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
It has not arrived yet and I have no news and I sent an email and no one has answered me.
Luisa Dominguez Barreno
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Answer from Petit-Fernand
Good morning Luisa, Thank you for writing to us. We have just contacted you to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately, I don't like the products. They don't look high quality. In my opinion, the price/performance ratio is not right.
Kunde
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Answer from Petit-Fernand
Hello Melissa, We are sorry to read that our products did not meet your expectations. We have contacted you to have more details about it. We look forward to your feedback. Have a nice day, ?????? Elise, ItIsMine
1
/5
★☆☆☆☆
I did not receive my order
Marie-aude Hody
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Answer from Petit-Fernand
Hello Marie-Aude, Thank you for notifying us. We are very sorry about this delivery anomaly by the postal services. We have just contacted you by email in order to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The letter still hasn't arrived.
Silke
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Answer from Petit-Fernand
Hello Silke, Thank you for your message. We have just contacted you by email to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I placed an order for labels with 950 for delivery in 24 hours. The order was shipped on Friday, but it's Tuesday evening and I still haven't received anything. I would like a refund.
Alexia Olivesi
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Answer from Petit-Fernand
Hello Alexia, Thank you for informing us of this delay in delivery by Chonopost. We have just contacted you by e-mail to help you. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
Since the first order did not arrive, and they say again that they are sending it to me and I am still waiting for almost a month with the labels, and I am still waiting to receive them.
Silvia
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Answer from Petit-Fernand
Good morning Silvia, The order that we remanufactured for you was shipped on 01/12 and is on its way, it will arrive soon. We sincerely regret this situation. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have received nothing after 9 working days!
Inês
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Answer from Petit-Fernand
Hello Ines, we have just contacted you by phone and by email in order to find a solution together regarding the delivery of your order. We hope to help you as soon as possible. Good day to you, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I still haven't received anything from you
Béatrice Leroy
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Answer from Petit-Fernand
Hello Beatrice, Sorry to read your message. Unfortunately this is a delivery anomaly by the postal service. We have just left a voice message to help you as soon as possible. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
This is the second time I've ordered and this time despite the fact that the postal tracking indicates that I've received my order. I did not receive it. I hope the problem will be solved. Thank you
Sabrina Pereira
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Answer from Petit-Fernand
Hello Sabrina, Thank you for your message. Following your exchanges with our service yesterday, I can confirm that your order will be returned to you as soon as possible. We are sincerely sorry about this postal service anomaly. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I ordered the labels several times and was happy with them but the gourd was no longer functional after a month, I contacted the service but no return I am very disappointed.
Ms Amélie B
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Answer from Petit-Fernand
Hello Amélie, Thank you for your message. We've just contacted you in order to understand the problem you're experiencing and provide you with an appropriate response. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The name tags don't hold at all although I did it exactly according to the instructions. They were gone after the first wash?
Angelique K.
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Answer from Petit-Fernand
Hello Angelique, We are very sorry that the labels are peeling off. ?? we have sent you an e-mail so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Order never arrived and tried contracting the company with no response
Kimberly
Answer from Petit-Fernand
Hi Kimberly, Thank you for your feedback, We are really sorry to hear that. One of our staff will contact you within the day to find a solution as soon as possible. Have a lovely day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The labels are lovely but they don't stay on the clothes. It may be I made a mistake in ironing them (although I followed the instructions well), but the result is bad they all came off.
Martina E.
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Answer from Petit-Fernand
Dear Martina, Thank you for your feedback, We are very sorry that you encountered problems with the labels. One of our operators contacted you and we have resubmitted your order. I wish you a good day ? Chiara Petit-Fernand
1
/5
★☆☆☆☆
My order never arrived. I sent the incident through the web and they never responded.
Alejandra Paredes
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Answer from Petit-Fernand
Good morning Alejandra, Thank you for notifying us of this issue. We have just sent you an email to help you as soon as possible with this situation. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Very late shipment. The printing is not good quality and the stickers fall off just by looking at them.
Em
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Answer from Petit-Fernand
Good morning Estefania, Thank you for your message. We are sorry to hear that you are having problems with our labels. We have just sent you an email to help you as soon as possible with this unusual situation. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Very bad customer service. I was sent the wrong labels (someone elses). I asked them to resent it but that one never arrived. So they said they can either resent it or refund me. I asked if they can sent it via express delivery since I've been waiting for over a month now for these labels and they said no they can't. I asked for a refund and will never shop here again!!!
Betul S.
Answer from Petit-Fernand
Good morning Betul, Thank you for your message. We are sorry that you did not receive your order. We do not understand why. We hope that you will receive it as soon as possible. It may just be late, unfortunately these things happen. Anyway, without waiting for the result we have refunded you the entire amount of your order. We remain at your disposal for further clarification and apologise for any inconvenience this delay may have caused, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I received some stilettos that were not mine.
Maria Thomas Comas
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Answer from Petit-Fernand
Good morning Maria, We apologize for this mistake of ours. Your labels have already been sent to your address and you will receive them soon. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Poor image
Humeau
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that you are not satisfied with our products. We have just contacted you by e-mail to understand the quality problem you are experiencing so that we can provide you with a suitable solution as soon as possible. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
I paid 10 euros for an express delivery that never arrived, I have been reimbursed after two weeks and they keep sending me surveys, clearly my rating is -0.
Leydi Barrientos
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Answer from Petit-Fernand
Good morning Leydi, We have indeed refunded your order two weeks ago and SEUR has returned it to us shortly after the refund. We are sorry you were not able to enjoy our products. Satisfaction surveys are generated automatically and of course you cannot share your experience with our products since you have not been able to use them, we fully understand. Hopefully you will try again some other time. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels are small, not like the photos on the site.
Lescure Veronique
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Answer from Petit-Fernand
Hello Véronique, We're sorry to hear that, despite the dimensions shown on our site, our labels don't meet your expectations. We hope, however, that the quality is to your satisfaction. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
This is the third time I have bought your products and I have never received them quickly, but this time they have taken 17 days to arrive. I consider this an excessively long time.
Mjnt
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Answer from Petit-Fernand
Good morning Fernando, We are sorry that your order has taken so long to arrive with Correos. We hope that as far as our products are concerned, everything is to your liking. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Barely 2 months after receiving the gourd, the stopper no longer holds, no longer closes or opens normally. I contacted customer service and they refused to replace the faulty product. Strangely enough, they sell the spare part separately, which suggests that they are aware of the design defect.
Arkalyis
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Answer from Petit-Fernand
Hello, We're very sorry to hear that your cap has broken in this way. Our products are covered by a warranty beyond which we are unfortunately unable to replace them. Please email us directly at [email protected] with your order number so that we can discuss the matter. Have a nice day, Camille C-MonEtiquette