/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Ordered my labels in August. I still haven't received anything and now customer service have gone silent on me. Very disappointed. Feel like I've been scammed.
Liz
Answer from
Petit-Fernand
Hello Liz, We are sorry to hear you haven't received your order as of yet. We do apologise there is a small delay in replying to requests; I invite you to contact us by phone so we can help you as best as possible! Jessica, Petit-Fernand
1/5
★☆☆☆☆
I've contacted you 4 times now and also on social media - no response other than an automated acknowledgement. Please can you resend my order that has still not arrived - with tracking. Order number 4001616346.
Stephanie H.
Answer from
Petit-Fernand
Hello Stephanie, We are sorry that your first order didn't arrive on time. We have replied to your email on the 12th September 2023, and placed your order back into production, as requested. Hope you receive the new shipment soon! Jessica, Petit-Fernand
1/5
★☆☆☆☆
I didn't receive my order and I contacted you by email but didn't receive any response
Sarah J.
Answer from
Petit-Fernand
Hello Sarah, Apologies for the delay in replying to your request! We have now replied offering several options. Looking forward to hearing from you! Jessica, Petit-Fernand
1/5
★☆☆☆☆
I've ordered previously had no issue, this time around I waited for delivery for nearly a month and didn't receive order after trying to make contact numerous times was offered a re order but again nothing has arrived as of yet. Asked for a full refund, it's been a waste of valuable time!
Customer
Answer from
Petit-Fernand
Hello Ruki, we are sorry that there were some issues with the postal services this year! Jessica, Petit-Fernand
1/5
★☆☆☆☆
Stickers all came off in the first wash Even after following instructions to leave them for few days. Complete waste of money
Jkd
Answer from
Petit-Fernand
Hello Jazz, we are sorry that the quality of this batch wasn't up to standards. We have shipped new replacements labels to apologise for the quality of the first one. Jessica, Petit-Jessica
1/5
★☆☆☆☆
Items come off after one wash followed instructions.
Rachel
Answer from
Petit-Fernand
Hello Rachel, we are sorry to hear your labels came off after one wash. This is obviously not normail and I have contacted you by email to find a suitable solution. Looking forward to hearing from you! Jessica, Petit-Fernand
1/5
★☆☆☆☆
Still have not received my product
Invité
Answer from
Petit-Fernand
Hello Hannah, we are so sorry to hear that your second shipment hasn't reached you yet! We have contacted you by email regarding this issue. Jessica, Petit-Fernand
1/5
★☆☆☆☆
I never received my products. I emailed Petit-Fernand about it but did not get any response. Thats dissapointing.
Psb
Answer from
Petit-Fernand
Hello Petronille, I am sorry to hear you haven't received your product yet. I have now replied to your email to offer solutions. Kind regards, Jessica, Petit-Fernand
1/5
★☆☆☆☆
My order never arrived. I contacted Petit Fernand and never got a replay
Catarina R.
Answer from
Petit-Fernand
Hello Catarina, We are sorry to hear your order never arrived. We have now refunded your full order and apologise for this delays with the postal services. Jessica, Petit-Fernand
1/5
★☆☆☆☆
I'm very disappointed to be writing this review as a repeat customer for a number of years. I ordered numerous labels on Wed 23.08 in the late afternoon, and received an order confirmation telling me the items would be shipped within 48 hours (also indicated on the website). However, this didn't happen, and with no apology or explanation for the delay, the items were not shipped until Mon 28.08. Delivery was stated as 3-10 business days. Fast forward to 11.09 and still no parcel. Contacting customer services, I received a it'll be there soon, have a nice day type of response, and I'm still waiting some 3 weeks since placing the order. I'm aware delivery delays are out of their control, but I have now had to purchase labels from elsewhere for my daughter's school items as I simply cannot wait any longer. In 2023, non-trackable delivery simply doesn't cut the mustard anymore and I'll sadly be taking my business elsewhere.
Rachel M.
Answer from
Petit-Fernand
Hello Rachel, I am terribly sorry that there were a delay in shipping your order, followed by issues with delivery! I have now sent you an email with several options to help you as best as we can. Jessica, Petit-Fernand
1/5
★☆☆☆☆
Horrific. Paid for name labels that never arrived. Was told they'd been shipped but never received an email to this effect. Slow customer service response and have now stopped responding, despite having taken my money and not provided the goods. Avoid!
Nf
Answer from
Petit-Fernand
Hello, We are sorry to hear you found the whole experience "horrific"! I cannot see any name/email/order number which could help us contacting you directly regarding your order. I invite you to phone us so we can assist you as best as possible. Jessica, Petit-Fernand
1/5
★☆☆☆☆
Most came off on the first wash?!
Rebecca M.
Answer from
Petit-Fernand
Hello Rebecca, We are terribly sorry your labels came off on the first wash. This is not normal and do apologise for this bad batch. I have sent you an email to offer several solutions. Looking forward to your reply! Jessica, Petit-Fernand.