/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The stickers are less sticky than when I ordered them for my 1st child. They come off after the 1st wash. It's a shame. Maybe a bad printing series...
Alexandra Gassion
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Answer from Petit-Fernand
Hello Alexandra, Thank you for your message. We have just contacted you by e-mail to help you. Your labels shouldn't come off after the first wash. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
The order arrived on December 12th, the day before I sent all my letters without labels because I could not wait any longer. Very slow delivery ?
Georgethomas
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Answer from Petit-Fernand
Hi George, Thank you for writing to us. We are sorry for this delay on the part of Correos. We are looking for a faster alternative to deliver our products so that this situation does not happen again. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
I like it because I can design each of the labels differently, but I don't like that they peel off very quickly. It takes a long time to ship
Sara Moreno Campins
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Answer from Petit-Fernand
Hi Sara, Thank you for your message. After our call, I confirm you that we resend you your labels. Good morning, Camille Petit-Fernand
2
/5
★★☆☆☆
Unfortunately, iron-on labels come right off unless very, very firm fabrics are applied. Almost no children's clothing has these features, especially T-shirts and leggings that are used for kindergarten. I ended up only being able to use them for bibs, bed sheets, and a few sweatshirts. Too bad because they are very aesthetically pleasing.
Margherita L.
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Answer from Petit-Fernand
Dear Margaret, Thank you for sharing your opinion. One of our operators will contact you later today to learn more. Have a good day ?? Chiara Petit-Fernand
3
/5
★★★☆☆
My boys enjoyed choosing their own designs. I wish the writing could've been bigger on the sticker. The clothes labels have so far stayed on which is great but the names have worn off the shoe labels after only a couple of months.
Sophie N.
Answer from Petit-Fernand
Hi Sophie, Thank you for your comment. We are very sorry that you experienced problems with the labels. A member of the Petit-Fernand team will contact you today in order to find a solution. We wish you a good day, Chiara Petit-Fernand
2
/5
★★☆☆☆
IT TOOK SOOOO LONG TO GET MY ORDER TO ME
Beatriz Criado
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Answer from Petit-Fernand
Hello Beatriz, Thank you for writing to us. We are sorry for this delay of delivery by Correos. We hope that everything is still to your liking as far as our products are concerned. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Beautiful labels. The back-to-school pack is very practical. However, I'm very disappointed with the iron-on labels, which don't last more than 2 washes and 2 tumble-dryings. I don't use them anymore and have switched to self-adhesive clothing labels, which I put directly on the brand labels (or the care instructions label).
Hoareau
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry that our iron-on labels are coming off like this. Please contact our customer service by email at [email protected] with your order number so that we can help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Some of the labels do not last 1 wash!
Krüger
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Answer from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off. Please contact us by email and send us a photo of the problem so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The result was fine but it was impossible to use a coupon per guest. I had to place the order without using it
Raquel
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Answer from Petit-Fernand
Hi Raquel, Thank you for your message. We are glad to hear that you like our products. You can write to our customer service so that they can help you with your coupon. Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
Hello, I'm sorry but the labels are not of the same quality as the ones I bought from you 3 years ago, which gave me complete satisfaction. I found them all in the washing machine. Even the iron-on ones are more difficult to adhere and don't have the same soft finish.
Atelier Aurélie Briot
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Answer from Petit-Fernand
Hello Aurélie, Thank you for your feedback. We've just contacted you by e-mail to understand the problem you're experiencing so that we can provide you with a suitable solution. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I had already bought several times and they were all flawless. This year the clothing labels were not as successful 🙁
Azzurra C.
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Answer from Petit-Fernand
Good morning Azzurra, Thank you for your message, We are sorry to read that you are not fully satisfied with the labels. One of our operators will contact you later today so that we can find a solution together. Good day, Chiara Petit-Fernand
2
/5
★★☆☆☆
They look great and are easy to put on, but they are easy to clean at 30 degrees in the washing machine so you need a new one every time.
R K.
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Answer from Petit-Fernand
Hello, we are sorry to hear that your labels are peeling off. You can contact us by mail (and share a picture of the problem) so we can offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Very beautiful
Santos J.
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Answer from Petit-Fernand
Good morning, Thank you for sharing your opinion, We are very happy that you are satisfied with the product. Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
I am satisfied, the labels on the objects remained intact, but the labels on the clothes came off after the first wash, which disappointed me. Ps: they contacted me frankly, responded quickly and with great kindness, so the problem will be solved. Thank you
Madiha Hafoud
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Answer from Petit-Fernand
Hello Madiha, Thank you for your message. We have just sent you an email to help you with your clothing labels. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Very long delivery time! Labels don't hold really well compared to other manufacturers. However, my children like the design.
Niemja
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Answer from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off. Please contact us by email and send us a photo of the problem so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
I bought a couple of packs of stick on labels. Some have stayed on but mostly the stickers end up coming off in the wash. I reapplied and followed instructions but still they come off Received a reply regarding this - thank you. However the refund mentioned has not been received.
Hayley W.
Answer from Petit-Fernand
Hi Hayley, Thank you for your comment. We are very sorry that you encountered problems with the quality of the labels. It must surely be an anomaly. Our labels are super strong. In any case, our customer service has already provided a full refund for this order. Have a nice day, Chiara Petit-Fernand
2
/5
★★☆☆☆
First wash at 40 degrees and the label comes off...
Chloé Leduc
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Answer from Petit-Fernand
Hello Chloé, Thank you for your feedback. We have just contacted you by email in order to help you as best we can. We're sorry, your labels shouldn't come off like this. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The labels for objects are great, but the sticky labels for clothes aren't so great - they come off in the washing machine, even though I follow the instructions.
Jennifer
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Answer from Petit-Fernand
Hello Jennifer, Thank you for your message. We're sorry your labels are coming off like this, it's not normal. We have just sent you an email to help you. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I've yet to receive my order .
Amanda
Answer from Petit-Fernand
Hi Amanda, Thank you for your message. I am really sorry for that! We have contacted you to help and find you a solution. Have a lovely day Chiara Petit-Fernand
3
/5
★★★☆☆
Easy to use website, delivery took a long time and I ordered two different names for Christmas presents but they came in one booklet so I had to cut them out and it looked a bit rubbish as a gift then. Labels are really lovely though and very easy to use.
Laura D.
Answer from Petit-Fernand
Hi Laura, Thank you for sharing your opinion, we are happy you loved our labales and that you find them easy to use. A member of the Petit-Fernand team will contact you today to help. Have a lovely day, Chiara Petit-Fernand
3
/5
★★★☆☆
I've already bought self-adhesive labels, nothing to say and fast delivery. I was disappointed with the bottle, especially the cap. I bought the first model with the pink cap when my daughter started school (recommended age 3). The cap must have broken in the first week of school (I found it hard to close myself). So much for using it that way. Then the black closing system now turns in a vacuum (after 3 months of use). I'd like the new screw cap, simpler I think, but I can't order it. There are only the first cap models or the bottle stoppers available alone, at the price of 8 all the same (the gourd is getting expensive lol). Mrs Marliot
Stephanie.m
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Answer from Petit-Fernand
Hello Stéphanie, Thank you for your message. We're sorry that the stopper on your water bottle broke. We have just sent you an e-mail to try and find a solution. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I'm disappointed because it's not highlighted enough when it comes to iron-on and self-adhesive labels.
Karine Le Ray
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Answer from Petit-Fernand
Hello Karine, Thank you for your message. We are sorry that the distinction between our two types of labels is not easy. You can find on our site a tab for self-adhesive labels and another for iron-on labels with our instructions for use to avoid any confusion. We'll try to make the distinction clearer. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Nice labels in themselves, I just thought the writing looked a bit blurry and unfortunately 2 of them came off after the first wash, although I followed the ironing instructions.
Anne
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Answer from Petit-Fernand
Hello Anne, We are sorry to hear that your labels are peeling off. ?? We have contacted you to help you in the best possible way. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
The quality of the labels has really diminished since 2020 and 2021...I ordered some for my 2 children and they are still in good condition despite the many dishwashers! I've just ordered some for the last one and after 5 washes I'm already starting to see weaknesses... 🙁
Mélody Stas
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Answer from Petit-Fernand
Hello Mélody, Thank you for your message. The quality of our products is our priority. That's why we've just contacted you by e-mail to help you as best we can. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The labels are very nice and the whole envelope with the instructions is very delicate. But the color of the name seemed a little off to me and I don't think they will last long on clothing. I would buy again as it makes a very nice detail on my baby's belongings.
Julia
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Answer from Petit-Fernand
Good morning Julia, Thank you for your message. Our labels are created to resist washing and last over time. They do not peel off easily and the design does not come off either. Feel free to share your experience later 🙂 Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
The product is beautiful but from the first day the stopper broke. My son dropped the bottle (he's young) and the cap broke off.
Ms
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Answer from Petit-Fernand
Hello Mathilde, Thank you for your message. We are very sorry about this problem. We have just contacted you to confirm that we will be sending you a replacement stopper so that your son can continue to use his water bottle. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
3 weeks delivery time and non-existent customer service
Allison Rose
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Answer from Petit-Fernand
Hello Allison, Our customer service department has not received your message. If it had, we would have been happy to respond to your request. We have contacted you several times in order to help you, but unfortunately we are unable to reach you. Here is our telephone number: 05 19 88 01 72 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Machine washed at 30° and 3/4 of the labels stuck to my washing machine. The quality of the products leaves much to be desired. Lots of useless packaging. Too bad
Aline
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Answer from Petit-Fernand
Hello Aline, Thank you for your message. Your labels should not come off like this after washing. Following our exchange, I will confirm the return of replacement labels. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I bought 3 bottles with the colored cap. I had to buy a new cap because the others broke the first time they were dropped.
Chloe Preradovic
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Answer from Petit-Fernand
Hello Chloe, We are very sorry that your plugs broke like this. We hope that our screw caps meet your expectations. Please do not hesitate to contact our customer service department if you have any quality problems. It will be a pleasure to answer you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I recently purchased a lunch box with ice compartment, but on first use the base cracked I think it took a hit, not even a hard one, we taped it to continue using it. Promptly, customer service assisted me and assured me that it was definitely a product that was born defective, and I was immediately sent another replacement that is working fine. Thank you very much. Paola from Turin
Paola S.
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Answer from Petit-Fernand
Good morning Paola, Thank you for your message and report. One of our perators will contact you later today to find a solution together. Have a good day ?? Chiara Petit-Fernand