/10
★★★★★
based on 125623 reviews published
★★★★★
based on 125623 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I'm a little disappointed with the quality of the 2 items I ordered, isothermal bag !!!! and toiletry bag The bags are very light, I don't think they're high quality and the price was high. The plus is the writing of the child's first name and the decoration, but otherwise I'm disappointed.
Sylvie
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Answer from Petit-Fernand
Hello Sylvain, Thank you for sharing your opinion. The quality of our products is essential for us. We can therefore guarantee that our cooler bag and toiletry bag are made to last 🙂 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I ordered at the beginning of the year, and the labels never arrived. However, I received a pleasant customer service which offered me a re-delivery or a refund of the order. I opted for a re-delivery, and the labels just arrived today, although delivery was estimated between the 20th and the 25th. In short, a month to receive a few labels, a very slow and dubious service (depends no doubt on the services of the post office - free letter with no tracking).
Smog
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Answer from Petit-Fernand
Hello, Thank you for your review. We are sorry for the delay in receiving your order and hope that they correspond to your expectations. Our Customer Service remains available to help you? Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Hello, I think the design is really nice, but I'm a bit disappointed because when I washed my daughter's clothes, a lot of the labels didn't stick. I waited more than 48 hours and they didn't stick directly on the fabric.
Nathalie L.
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Answer from Petit-Fernand
Hello Nathalie, Following our telephone conversation, we can confirm that your replacement labels will be sent to you. It's not normal for your labels to come off like this 🙂 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
The labels never arrived at my home. On the plus side: very responsive after-sales service! However, to return the labels by express delivery, I had to pay the 9.50 charge. I don't think it's my responsibility to pay the express shipping costs in order to receive the labels in time at my home. I have therefore requested a refund. I will not be ordering from this site again.
N.r.
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Answer from Petit-Fernand
Hello Noémie, Thank you for your feedback. We are very sorry about this delivery incident. As exchanged together, we could return your order at our expense with the same delivery method you had initially chosen. We're sorry that this solution didn't work out for you and hope to see you again when you place your next order? Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Iron-on labels don't stick at all. First wash and nothing.
Jessica G.
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Answer from Petit-Fernand
Hello Jessica, We're very sorry to read your message. Our iron-on labels are designed to last over time. For this reason, and in order to help you, we have just contacted you by phone and e-mail? Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Resending to the Canary Islands
MarÃa
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Answer from Petit-Fernand
Hello, Thank you for writing to us. Indeed we had to remove this option until we find a secure shipping method to get your orders without any problem. Sorry for the inconvenience. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
I did not receive the order.
Sk
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Answer from Petit-Fernand
Hello Sabine, Our customer service has taken your complaint into account and has sent your order at its own expense so that you can enjoy it within a few days. We hope you enjoy it. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Order placed at the beginning of January and never received. However, after contacting customer service, they gave me the choice of redoing the order at their expense or getting a refund. I needed them for my son's ski trip with the school and as I didn't receive them, I asked for a refund. So I'm waiting a few days to be sure I've received it.
Caroline B.
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Answer from Petit-Fernand
Hello Caroline, We're sorry to hear that your order did not arrive. We hope you will receive your refund soon. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The products are of good quality, which is why I recommended them again, but there's no point in paying for express delivery as my labels took over two weeks to arrive. I recommend that you order in advance.
Jessica
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Answer from Petit-Fernand
Hello Jessica, Thank you very much for expressing your satisfaction with the service you received. We are sorry that the delivery took longer than expected. After checking, you had not chosen express delivery, but point relais. We have now reimbursed you for the delivery costs. ?? Elise, C-MonEtiquette
2
/5
★★☆☆☆
I was disappointed that the order that was supposed to be guaranteed by Christmas arrived later, I wrote several times and you told me (only after I picked up the package, because you didn't respond before) that I could return it at my own expense. I don't see why I should have to pay for a mistake that was not mine.
Alessia C.
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Answer from Petit-Fernand
Dear Alessia, Thank you for sharing your experience and we sincerely regret that you were not satisfied with the service you received. We would like to clarify that, as stated in our communication, we responded to your message on Monday (customer service is closed on weekends) suggesting that you not pick up the package. That way, the package would have been returned to us and we could have proceeded with the refund. Unfortunately, since it was picked up, we cannot proceed with the automatic refund. We would like to emphasize that purchased products are personalized and, as a rule, are not refundable. However, in your specific case, we wanted to make an exception and offered you the opportunity to return the product at your own expense, guaranteeing you a refund once we received the return. We apologize for this inconvenience and confusion. Our goal is always to provide high quality service and to assist our customers in the best way possible. We thank you for your understanding and are available for further clarification or assistance. Sincerely, Chiara, Petit-Fernand
3
/5
★★★☆☆
The stamp is for my daughter-in-law, and I haven't been able to give it to her yet, so I don't have any experience at the moment Sorry.
Mme C.
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Answer from Petit-Fernand
Hello Chantal, Thank you for your feedback. However, you have ordered self-adhesive clothing labels from C-MonEtiquette. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
After 11 days I asked when I can expect the order. It was uninsured shipping, so I should please be patient until today. Strangely enough, my order arrived today as registered mail? Strange, then it wasn't sent the day after I ordered it, as I was told! If I hadn't asked, the goods wouldn't have arrived today. Too bad! I'm out for dishonesty. I have ordered 3 times in the past and everything always went smoothly. This is just not honest for me. You could have communicated openly that it wasn't sent.
M.-c. B.
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Answer from Petit-Fernand
Hello, thank you for your feedback. We have resent your order at our expense. We always check our information before forwarding it to the customer. However, it seems that you are not contacting the right place as we do not offer registered mail shipping. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Unfortunately, my first order did not arrive. After I contacted them, they sent me a second sheet of name labels. Fortunately, this one arrived and the stickers are great. Thank you very much for your helpfulness and quick response.
Wolfgang
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Answer from Petit-Fernand
Hello, thank you for your message. We are pleased that we were able to help you. ?? Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
I selected a gourd on the site because it had a spout rather than a straw. It was this feature that motivated my purchase! I had carried out the necessary checks to ensure that the product corresponded to what I needed (reading the specifications, questioning your site's AI). The product is not faulty, but it does not correspond to the specifications indicated.
Guillou
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Answer from Petit-Fernand
Hello Lorelei, Thank you very much for your feedback. We have taken your comment into account and passed it on to the relevant department. In the future, we invite you to contact us directly by phone or e-mail if you have any doubts about one of our products. We're here to help and guide you through the purchasing process. ?? Good day, Elise, C-MonEtiquette Customer Service
3
/5
★★★☆☆
Delivery times are not respected.
Saida
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Answer from Petit-Fernand
Hello Saida, We're sorry to hear that you had a bad experience with the delivery. Unfortunately, we have no influence on the postal service. We hope you enjoy your order. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Fast delivery. Nice labels. The toiletry bag meets expectations, unlike the 2 laundry bags of questionable quality.
Florence V.
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Answer from Petit-Fernand
Hello Florence, Thank you very much for your feedback. We are sorry to see that your order did not fully meet your expectations. Please do not hesitate to send us an e-mail with photos to explain the problem. ?? Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
In principle, the two drinking bottles look very high quality. Unfortunately, the lid of one of them has already broken off at the hinge. My little daughter dropped the bottle. However, I would have thought that it would be able to withstand this. A replacement would be nice. Carbonated drinks splash around when you open it. But then they don't get into the bottle.
Marina S.
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Answer from Petit-Fernand
Hello, As agreed in our email exchange, we are already sending you a new cork. However, please read the product description on our website. Carbonated drinks are not suitable for this drinking bottle. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The labels come off in the first wash and are well ironed and well attached to the garment.
Marga
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Answer from Petit-Fernand
Hello, Thank you for leaving us a comment. Your tags should not come off like this ! We have just contacted you to help you with this situation. We remain available for anything. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Lovely labels and easy to order. Unfortunately some are not easy to remove from housing and the top plastic film tore off.
Nancy C.
Answer from Petit-Fernand
Hello Nancy, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
3
/5
★★★☆☆
This isn't the first time I've ordered labels, but it is the first time I've been disappointed with the colors. I placed two different orders and was disappointed with both. The coral pink presented in the colors is much more orange in real life, and the sage arrived bottle green... In short, I find that the initial colors don't reflect the final result.
Emilie K.
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Answer from Petit-Fernand
Hello Emilie, Thank you very much for your feedback. There may indeed be a slight variation in color between the rendering on your screen and the final rendering. Don't hesitate to send us an e-mail with photos so that we can have more details. We wish you a pleasant day, Elise, C-MonEtiqutte
3
/5
★★★☆☆
I'm happy with the labels, they're very pretty and hold up well. On the other hand, I bought two bottles and I'm very disappointed because they're expensive and there are no stickers left on the bottle and the same goes for the first name, which I washed just a few times and not in the dishwasher... I recommend the labels, but not the bottles.
Cindy
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Answer from Petit-Fernand
Hello Cindy, Thank you for your feedback. However, we would like to draw your attention to the fact that our bottles are personalized using sublimation printing. They are not self-adhesive labels. We invite you to send us photos by e-mail so that we can assess the problem. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Good product, but difficult to clean the seal. If fruit juice is used, mushrooms cannot be removed.
Audrey
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Answer from Petit-Fernand
Hello Audrey, We're sorry to hear about your feedback. We recommend that you use a brush or soft cleaning element to clean your gourd as thoroughly as possible. Don't hesitate to send us an e-mail with photos so that we can help you further. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The lady on the phone is really nice and can work well. The shipping was a little long. The tags I thought were cloth instead they are "paper" and honestly I was disappointed. I don't like them very much.
Byg-animal-farm F.
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Answer from Petit-Fernand
Good morning, Thank you for your feedback and for sharing your experience with us. We are happy to hear that you found our assistant on the phone kind and knowledgeable, and we sincerely apologize for the delay in shipping. We constantly strive to improve our delivery time and appreciate your understanding. Regarding the labels, we are sorry to hear that you did not find the material satisfactory. On our website, we have tried to specify the material of the labels. Your opinion is important to us and we will take it into consideration to improve communication regarding our products. We hope to serve you again in the future and offer you an experience that completely meets your expectations. Clare, Petit-Fernand ?
3
/5
★★★☆☆
I don't like the eternally long waiting time at all. The 2nd order hasn't arrived yet, even though it's only a letter. Our grandma had to be placed in a care home and we can't mark her things.
Lutz P.
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Answer from Petit-Fernand
Hello, We are sorry that you have not yet received your order: however, it was sent by La Poste on 29/11/2024. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Very pretty, well presented but a little too small.
M. R.
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Answer from Petit-Fernand
Hello, Thank you very much for your message? Your feedback is important to us, as it enables us to constantly improve our products! Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The order was not delivered by the courier company and was returned. I have claimed it and am still waiting for it to arrive. The product is fantastic but the shipping with the agencies is horrible.
Irene
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Answer from Petit-Fernand
Hello, Thank you for writing to us. We are very sorry for this delivery delay. According to the tracking, we see that your order is on its way with Correos. We hope it arrives as soon as possible and that everything is to your liking. We remain available for anything 🙂 Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
Hello for 4 years that I order from them is the 1st time I have not received why I do not know ???
Kelya M.
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Answer from Petit-Fernand
Hello, according to your tracking number, your order has been returned to us. We have just sent you an email for more information. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Just what I was looking for but delivery took quite a while
Tina M.
Answer from Petit-Fernand
Hi Tina, Thank you for your feedback! We're glad to hear that you found what you were looking for. We apologize for the delay in delivery and appreciate your patience. If you have any further concerns, please let us know!?? Chiara, Petit-Fernand
2
/5
★★☆☆☆
Disappointed. Simple transparent sticker with patterns and badly stuck, too. Very dissatisfied.
Christelle P.
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Answer from Petit-Fernand
Hello, We are sorry to see that your order did not meet your expectations. We take good note of your feedback. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Disappointed... Stickers in the middle not centered once the gourd is closed. I expected a nicer result.
Aurelie
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Answer from Petit-Fernand
Hello Aurélie, Thank you for contacting us. We're very sorry to hear about this incident with your gourd. To help you as much as possible, we have just contacted you by e-mail 🙂 Have a nice day, ? Camille C-MonEtiquette