/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Poor doesn't stick
Aisha K.
Answer from
Petit-Fernand
Hello Aisha, we are sorry to hear the labels do not stick! We have sent you an email regarding this issue. Looking forward to your reply! Jessica, Petit-Fernand
1/5
★☆☆☆☆
Re-order sent again still not received my daughters already back at school I've tried to contact you petit-Ferdinand however no reply.
Kiran M.
Answer from
Petit-Fernand
Hello Kiran, We are so sorry to hear you haven't received your second order yet! It was definitely shipped on the 07th September so allowing for a minimum of 3 working days delivery, your order should arrive anytime from today! Jessica, Petit-Fernand.
1/5
★☆☆☆☆
I haven't received my order and it's been more than 3 weeks
Mrs M.
Answer from
Petit-Fernand
Hello Ramona, We are so sorry to hear you haven't received your orderer and there was some issue with the postal services. We have now contacted you to arrange a suitable option. Jessica, Petit-Fernand.
1/5
★☆☆☆☆
Labels lifted in 1st week
Customer
Answer from
Petit-Fernand
Hello Natalie, We are so sorry the quality of our labels wasn't satisfactory. We have now contacted you by email to offer a satisfactory solution. Jessica, Petit-Fernand.
1/5
★☆☆☆☆
Never received my order!
Clare
Answer from
Petit-Fernand
Hello Clare, We are so sorry to hear there was some issue with the postal services and you haven't received your order yet. We have now contacted you by email to offer several solutions. Jessica, Petit-Fernand.
1/5
★☆☆☆☆
Ordered in August. Still not arrived last week so messaged with my order number. They reply to ask if it's the correct address. It was a complete different name and address to my address somewhere in Kettering.my order confirmation email states my correct address. I tell them it's incorrect and let them know my order confirmation shows my name and address. They then begin to call me Cara (wrong name after I've told them my name is Leanne) which was the name who lives at the address they have written down incorrectly. I still have no order and nobody is helping. I want my money back and will purchase elsewhere. ! I have emailed and called please take a look at your emails I've left three now ! Contacted on social media also but no reply. My daughters are at school one just started secondary school and we have no labels In Clothing and no reply to my emails to send me what I've purchased!
Leanne
Answer from
Petit-Fernand
Hello Leanne, We are terribbly sorry there was a mix up with your name! We would be glad to assist you further with your order however I can see there are no details on this TrustPilot review other than your first name, which is not enough to trace your order. I therefore invite you to contact us by email or telephone so we can help further. Kind regards, Jessica, Petit-Fernand.
1/5
★☆☆☆☆
Completely wrong order
Mary
Answer from
Petit-Fernand
Hello Maryam, We are sorry to hear you received the wrong shipment. We have now contacted by email regarding this issue. Kind regards, ¨Jessica, Petit-fernand.
1/5
★☆☆☆☆
Placed an order which took about a week to arrive. Order arrived and had another child's names in the labels (GDPR breach?!?). I emailed instantly and was told they would send a replacement out free of charge, as if they were doing me a favour!!!. The next order also took a week to arrive and arrived after my children had already started back at school and I had had to purchase more labels from another supplier. I have been ordering from Petit-Ferdinand for 5 years and have always highly recommended the company to others. I feel like this experience has left a bitter taste in my mouth and I can't imagine ordering with them again in future or recommending them to others. Such a shame!!!!
Customer E.
Answer from
Petit-Fernand
Hello Emma, we are sorry for any inconvenience caused by this human error on assembling your order! Kind regards, Jessica, Petit-Fernand
1/5
★☆☆☆☆
Did not receive my order 1st time around then 2nd came later than expected and the labels are not sticking at all. The 1st time I ordered I had last year no problems so I used this company again however very disappointed this time round.
Invité
Answer from
Petit-Fernand
Hello Danielle, thank you for your review. We are sorry to hear the quality of our labels was not as good as the previous year! We thank you for the photos provided and have replied with several options. Kind regards, Jessica, Petit-Fernand.
1/5
★☆☆☆☆
First order never received, still waiting for the reshipped order and not confident I'll ever receive it! Would like refund.
Invité
Answer from
Petit-Fernand
Hello Emma, We are sorry to hera the second shipment has not reached you yet! It was definitely shipped on the 05th September 2023 so should get to you very soon! Kind regards, Jessica, Petit-Fernand.
1/5
★☆☆☆☆
Received the wrong labels , still waiting for my replacement labels which apparently take up to 12 days? No express service available apparently which I found odd as it was their error. Disappointing
Kerryn H.
Answer from
Petit-Fernand
Hello Kerryn, We are sorry to hear you haven't received your replacement labels yet. Please do not hesitate to contact our customer services to check the status of your order. Kind regards, Jessica, Petit-Fernand.
1/5
★☆☆☆☆
Placed an order on the 3/09/23 not yet received. Contacted company who said they would honour another order out to me. Not yet received again. 8/09/23. Granddaughter as started school now 6/09/23 with out any of her labels.
Janette S.
Answer from
Petit-Fernand
Hello Janette, thank you for your review. We are sorry to hear there were some delays with the postal services and your first order did not reach you on time for the start of school. We are hoping the second order will reach you very soon! Jessica, Petit-Fernand.
1/5
★☆☆☆☆
Never received first order, still waiting for second, think its a scam, bad company.
Invité
Answer from
Petit-Fernand
Hello Hannah, We are sorry to hear you fell like our company is a scam. Your second order was shipped on the 31st August so should be with you very soon! Jessica, Petit-Fernand.