/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very good Customer Service. Very bad the magazine of spedition.
Uber R.
Translated review
Answer from Petit-Fernand
Good morning Uber, thank you for your message. We hope you will receive your new order very soon. Thank you for your patience and trust, Have a nice day ?? Chiara Petit-Fernand
2
/5
★★☆☆☆
Hello Not very happy with delivery times. I paid more than 9 for a delivery in 24h00 before 18h00 tonight. I placed my order on 08.11 and in the package tracking it tells me the 10th or 11th. In any case the 24h00 will be exceeded...
Emmanuel Manciot
Translated review
Answer from Petit-Fernand
Hello Emamanuel, We are very sorry that Chronopost did not respect the delivery time indicated. Please email us at [email protected] so that we can help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Beautiful bottles, customization+++, super-fast delivery. Too bad the bottles are super fragile: after not even a week's use, the images peel off and the paint is damaged.
A B
Translated review
Answer from Petit-Fernand
Hello Alexandra, We are very sorry to read your message. It's not normal for your bottles to chip like this after a week's use. We have just contacted you to help you as soon as possible. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I bought for the second time two water bottles but they always have the same defect . They do not close the caps well the plastic used breaks easily. As for the part underneath of excellent quality
Clara
Translated review
Answer from Petit-Fernand
Good morning Clara. Thank you for your message, we are very sorry for this anomaly. One of our operator contacted you we have sent you back the defective caps! Have a good day ?? Chiara Petit-Fernand
2
/5
★★☆☆☆
Product received much too late. Order made well in advance and good received. After a complaint, the order was placed. My daughter was leaving on a school trip on Monday morning. I received the labels on Tuesday 🙁 useless
Laethitia Halazy
Translated review
Answer from Petit-Fernand
Hello Laetithia, We are very sorry for the delay in delivery. We hope, however, that the products meet your expectations. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
Unfortunately, the express delivery, which is really very expensive, did not arrive on the promised date. After contacting the company, there has been no reply to date. Very weak.
Angelique
Translated review
Answer from Petit-Fernand
Hello, We are sorry that Chronopost has taken longer than expected. But unfortunately we have no control over Chronopost. We have already contacted you to offer you a solution, but we hope you like our labels. ?? We look forward to your feedback. Have a nice day, The EsIstMeins Team
3
/5
★★★☆☆
Stickers are great value and really cute however I'm in the UK and it said delivery was 7-14 days and I waited 4 weeks for the stickers to come.
Jess
Answer from Petit-Fernand
Hello, We are sorry that Royal Mail has taken so long to deliver. However, we hope that your order meets your expectations. Kind regards, Camille Petit-Fernand
3
/5
★★★☆☆
I did not like the shipping. Took forever despite sending tracking could not be completed. Please improve.
Larissa H.
Translated review
Answer from Petit-Fernand
Thank you for placing your order with us. We are sorry that the delivery took longer than expected, but unfortunately we have no control over the postal service. ?? However, we hope you like our labels! Have a nice day, The EsIstMeins Team
2
/5
★★☆☆☆
The self-adhesive labels are perfect, but the thermo-adhesive labels all came off after the first wash, not so good. They offered to send me new ones and it's exactly the same thing. But I followed the instructions to the letter.
Marine Otal
Translated review
Answer from Petit-Fernand
Hello Marine, We are very sorry to read your message. We will contact you to find a solution. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Everything was right from design to delivery, except for the color, which came out much flashier.
Sénéchal Camille
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that your order did not completely meet your expectations. We hope, however, that the quality of our products is up to scratch. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Labels very good, pretty package but very disappointed with the delivery it was a day late although I had paid 9 extra because it was urgent to have ordered them on Thursday to receive them on Monday when it was scheduled for Saturday ... my son was able to go to school on Monday with his clothes marked with permanent marker. Too bad Sending a message to customer service: no reply To be continued
37 Maylin
Translated review
Answer from Petit-Fernand
Hello, We are very sorry about this delay from Chronopost. We confirm that your delivery charges have been reimbursed. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The products are good but I paid for quick shipping and received the products after a week
Barbara
Translated review
Answer from Petit-Fernand
Buongirno Barbara, thank you for your comment. We are glad that our products meet your expectations. One of our operators will contact you within the day to resolve this shipping anomaly. Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
Very satisfied with the products purchased. However, the delivery went badly. Chronopost left the parcel on our doorstep without telling us. How did the delivery man get into the building? A mystery? C-MonEtiquette at its best... Chronopost big flop.
Pb
Translated review
Answer from Petit-Fernand
Hello, Thank you for your message. We are very sorry to hear that your order was delivered this way. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I ordered 2 personalized water bottles for my children. The only downside is that the print is already starting to come off on one of the bottles. The white elastic around the stopper doesn't hold and keeps falling into the bottles! They're still pretty bottles though...
Aïcha
Translated review
Answer from Petit-Fernand
Hello, We are very sorry that your water bottles have defects. We will contact you in the morning to help you. All the best, Camille C-MonEtiquette
3
/5
★★★☆☆
Positive: I loved the products I bought, both the lunch box and the stickers! Negative: it took too long from my point of view to get the order at home!!!
Iraida
Translated review
Answer from Petit-Fernand
Good morning Iraida, We are sorry you had to wait so long to receive your product. However, we are delighted to hear that you liked them. Good morning, Camille Petit-Fernand
2
/5
★★☆☆☆
The labels come right off
Maria L.
Translated review
Answer from Petit-Fernand
Good morning Maria Laura, we are very sorry to read this comment. One of our oprators will contact you later today to find a solution together. Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
Unfortunately, I have not yet received an order for our daughter (although it was supposed to have been sent) ... it was supposed to be a gift for the start of school and has long since been paid for by bank transfer. The second order (a lunch box) for our other daughter was almost completely destroyed when it arrived...but it will probably be remade and resent.
Andrea F.
Translated review
Answer from Petit-Fernand
Hello, We have contacted you today to offer you the best solution. We look forward to your feedback. Have a nice day, The EsIstMeins Team
3
/5
★★★☆☆
I am extremely disappointed by the delay in delivery and I reported it 2 times to your sales department with no response.
Sephora Hamoum
Translated review
Answer from Petit-Fernand
Hello, We are sorry that La Poste was late in delivering your order. We hope that our products meet your expectations. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I bought two sets for elementary school and there are very few object stickers. Plus they are really too small and you can barely read the name.
Irene G.
Translated review
Answer from Petit-Fernand
Good morning Irene, thank you for your comment. We are sorry that the prduct did not meet your expectations, an operator will contact you in the day to learn more. Chiara Petit-Fernand
2
/5
★★☆☆☆
The product is perfect,but by choosing rush shipping and paying dearly for it,I expected the package to arrive sooner,not after a week after ordering.
Chiara
Translated review
Answer from Petit-Fernand
Dear Chiara, Thank you for your comment. I am glad that you are satisfied with the product. Regarding the shipping timeframe, we are sorry for the wait. One of our staff will contact you later today. Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
Product according to the description, they are of good quality. Negative point is that the shipment took more than 10 working days to arrive.
Lm
Translated review
Answer from Petit-Fernand
Good morning Lydia, We sincerely regret this delay in delivery by the Post Office. However, we are pleased to know that everything is to your liking as far as our products are concerned. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
It has taken almost a month to arrive, I don't think this is a reasonable time for stickers.
Lara G
Translated review
Answer from Petit-Fernand
Good morning Lara, Your order should not have taken so long to arrive. We are very sorry for this delay in delivery by the Post Office. However, we hope that as far as our products are concerned, everything is to your liking. Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Labels well made but delivery time longer than indicated
Simona M.
Translated review
Answer from Petit-Fernand
Good morning Simona, thank you for your comment. We are sorry for the delay encountered in the delivery, unfortunately we can not intervene in the delays of postal services. However, we are glad that you are satisfied with the product, we hope you will receive your next orders on time. Good day, Chiara Petit-Fernand
2
/5
★★☆☆☆
Too bad about the shipping, the products are always great but I had requested expedited shipping and instead they ended up arriving late.
Monica M.
Translated review
Answer from Petit-Fernand
Good morning Monica, thank you for your comment. We are glad you enjoyed the product and we are sorry that your order arrived late. One of our operators will contact you within the day to find a solution. Good day, Chiara Petit-Fernand
3
/5
★★★☆☆
The quality of iron-on labels is poorer than before. They come off. Disappointed
Stephanie Garrec
Translated review
Answer from Petit-Fernand
Hello, We're very sorry to hear that your iron-on labels have come unstuck. This is most likely a one-off production problem. We'll be in touch later today to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The thermoadhesive labels for clothes have changed format and consequently the availability of characters has decreased (only 15 characters), and I have not been able to carry my daughter's full name and surname.
Sara
Translated review
Answer from Petit-Fernand
Dear Sara, one of our operators will contact you later today to learn more about your experience with our products. Chiara Petit-Fernand
3
/5
★★★☆☆
Self-adhesive labels don't stick very well. However, they were stuck on as instructed on the garment labels. After 2 washings, all labels were removed. Quite disappointed.
Julia D
Translated review
Answer from Petit-Fernand
Hello, We're very sorry to hear that your labels have come unstuck. The quality of our products is our priority, so we will contact you today to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Because I paid to have it delivered in 48 hours and it took longer!
Erika Lizandara
Translated review
Answer from Petit-Fernand
Hi Erika, We are sorry that SEUR has delayed the delivery of your order. I can confirm that we have reimbursed you for the shipping costs you paid. However, as for our products, we hope that everything is to your liking. Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
Fast delivery, careful packaging. Great choice of personalization, the labels are beautiful but do not wash well. After the first wash at 30°, they peeled off. I therefore advise against buying iron-on and glue-on labels.
Viel Safa
Translated review
Answer from Petit-Fernand
Hello, We're very sorry to hear that your labels are coming unstuck. Quality is a priority for us. We will contact you as soon as possible to help you. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I bought labels for 4 children: they came in 6 blocks, stapled in bulk mixing both names and type. Uncomfortable and difficult to find the ones they needed, some are also very similar. It should have been fun for the children to find their labels and glue them on, but instead it was a constant fight. I also noticed a deterioration in print quality, with poorly defined names and colors. Lastly 10 actual working days for shipping. Too bad, I was used to speed and high quality EDIT I was contacted by customer service who rescheduled the order at their expense: it arrived properly printed and stapled ???? the first shipment must have been a mishap
Beatrice
Translated review
Answer from Petit-Fernand
Dear Beatrice, we are really sorry about this anomaly. However, we are happy that you are satisfied with the product and the solution proposed by customer service. Good day, Chiara Petit-Fernand