/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Postage took an age
Invite
Answer from
Petit-Fernand
Hello Paula, Sorry to hear the postal services were slow and your order arrived later than expected! Jessica, Petit-Fernand
1/5
★☆☆☆☆
I still haven't recieved my order that I ordered back in August!!!!
Danielle
Answer from
Petit-Fernand
Dear Danielle, we are very sorry to hear that the post failed to deliver your order. Please, see our email for the possible solutions. Please, let us know the most suitable option for you. Kind regards, Ana
1/5
★☆☆☆☆
Delivery was shockingly slow and the customer services were nonexistent - all I got was automated email. Also the quality of products were not good as one of the labels is very close to fall out after only one wash. Overall disappointed and won't order again.
Yooji
Answer from
Petit-Fernand
Dear Yooji, thank you for your feedback. We are sorry to hear that you nor satisfied with our products. Unfortunately the delivery doesn't depends on us and we could not influence the post. Our customer service will get in touch with you to find out more details as to the quality issue. Kind regards, Ana
1/5
★☆☆☆☆
I put the stickers on 2weeks before washing or wearing. After ONE WEAR & ONE wash at 30° they've started coming off. They are supposed to be washer, dryer & wear resistant. 20quid wasted. Do not recommend. Then they replied to this and said they had emailed me to resolve. That was a lie - i havent received any emails.
Kerry
Answer from
Petit-Fernand
Hello Kerry, We are really sorry to hear the quality of your labels weren't satisfactory; We would assume this was a bad batch. We have contacted you by email to offer a solution. Looking forward to your reply. Kind regards, Jessica, Petit-Fernand.
1/5
★☆☆☆☆
I still have not received the order. Awful delivery time
Invité
Answer from
Petit-Fernand
Hello Amina, We are sorry to hear you haven't received your new shipment yet. Delivery takes between 3 to 10 working days, depending on the postal services in your area. Kind regards, Jessica, Petit-Fernand.
1/5
★☆☆☆☆
I've had sticky labels from you before however this time round I got the iron on labels and they came off in the first wash very disappointing
Leanne H.
Answer from
Petit-Fernand
Hello Leanne, We are very sorry to hear the quality of our product wasn't satisfactory this time around! We have contacted you by email in order to apologise and offer a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
1/5
★☆☆☆☆
Didn't arrive
Invité
Answer from
Petit-Fernand
Hello Alana, Sorry to hear there are some delays with the postal services and you haven't received your second shipment. Don't hesitate to contact the customer service for further assistance. Kind regards, Jessica, Petit-Fernand.
1/5
★☆☆☆☆
Used these labels every year and never had an issue. This year however the labels don't stick to anything. School only back 5 days and they have come off the school bags jumpers ties everything and didn't survive the first wash in the machine either. Really disappointed. Order number 4001521032
Linzi
Answer from
Petit-Fernand
Hello Linzi, We are terribly sorry to hear the quality of the labels hasn't been satisfactory this year! We have now contacted you by email to apologise and offer a satisfactory solution. Kind regards, Jessica, Petit-Fernand.
1/5
★☆☆☆☆
We ordered our labels and unfortunately when they arrived, we had been sent someone else's instead of the ones we ordered. Not a huge issue, although frustrating, I understand these things can happen. But despite contacting the company immediately and being assured they would send replacements straight away for us, they eventually got round to dispatching the replacement labels today. That's six days later. Now I can understand a mistake happening as I say, what I can't understand is casually taking six days to begin the process of remedying the error. That sort of thing should be priority number one for a company, but instead of taking the opportunity to turn it into a positive and show that they will go out of their way to put things right, their response was essentially Yeah we're busy but they are on the way now. Absolutely dreadful attitude.
David K.
Answer from
Petit-Fernand
Hello David, I am terribly sorry to hear that your experience with our company was disappointing. I thank you for your understanding with the mix-up in orders and I do apologise for the delays in sending a replacement. Replacement orders are usually produced within 24 hours and dispatched as soon as possible, however I believe this time there was some issue at the production that prevented the speedy dispatch of your order. I have searched for our previous message conversation and system to apologise further and offer some compensation but couldn't find you under the name indicated on this publication; I therefore invite you to contact our customer service. Kind regards, Jessica, Petit-Fernand