/10
★★★★★
based on 125718 reviews published
★★★★★
based on 125718 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
This is the second time you have sent me my order and it hasn't even arrived yet, I'm starting to get annoyed and think badly because you sell things that you can't even serve?
Sibely Moreno
Translated review
Answer from Petit-Fernand
Hi Sibely, We are sorry that you have not received your order yet. I confirm that the second shipment we have sent you is on its way and will arrive this week. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not yet received an order I placed on September 11 when I also ordered and paid for express delivery.
Mamen
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Answer from Petit-Fernand
Good morning Mamen, We sincerely regret that Correos has not yet delivered your order. We will contact you today to help you. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Never came. It's been 3 weeks since I've received the dispatch email and still haven't received them.
Atiley
Answer from Petit-Fernand
Hello, We are really sorry to hear that you have not yet received your order. Can you please contact us at [email protected] so we can help you as soon as possible. Kind regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received the order placed on 5/9/2023.
Tania
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Answer from Petit-Fernand
Good morning, Indeed, Correos should have already delivered your order. We will contact you to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Good afternoon I have not yet received the stickers I ordered on September 3 and my son is crazy to have them.
Imbas
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Answer from Petit-Fernand
Good morning Inma, We are sorry that you have not yet received your order. I confirm that the second shipment that we have made to you is on its way and the Post Office will not take long to deliver it. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
The product never arrived
Isabel Hersen
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Answer from Petit-Fernand
Good morning, We are very sorry for this delivery anomaly. I confirm that your order has been fully refunded. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
It arrived very late and I don't think the quality is great, the stickers peel off.
Miriam Algarra
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Answer from Petit-Fernand
Good morning, It is not normal for your labels to peel off. We will contact you to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I cannot value it because I do not
Patricia Trejo Calenti
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. We will contact you as soon as possible to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Late and wrong, a total disaster
Valentin Solano Cáceres
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Answer from Petit-Fernand
Hello Valentin, We apologize for this order error. I confirm that your order is on its way and the post office will not take long to deliver it. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the package
Ge
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Answer from Petit-Fernand
Good morning, thank you for your comment. We are sorry that you did not receive your order, one of our operators will contact you later today so we can find a solution as soon as possible. Chiara Petit-Fernand
1
/5
★☆☆☆☆
I am not satisfied at all, at the first wash it fell off, so lousy.
Macarena Morales Aragón
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Answer from Petit-Fernand
Hello Macarena, It is not normal that your labels fell off after the first wash. We will contact you to help you with this situation. Good morning, Camille Petit-Fernanf
1
/5
★☆☆☆☆
I placed an order ahead of time so that I wouldn't have to wait for school to start. It never arrived. I had to make a claim, which delayed the arrival of my order.
Sara
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Answer from Petit-Fernand
Good morning Sara, We are sorry to hear that you were shocked by the delay in delivery by Correos. We hope that the new shipment we have made for you is to your liking. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Product never received!
Lidia A.
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Answer from Petit-Fernand
Dear Lidia, we are sorry for this anomaly. One of our operators will contact you within the day to resolve the incident as soon as possible. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
It never came to me
Laura A.
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Answer from Petit-Fernand
Good morning Laura, we are sorry that you did not receive your order. One of our operators will contact you later today to find a solution together. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Very bad experience, purchased a custom water bottle in late August and it never arrived, they told me they provided a refund and I still haven't even received that! Never again, I strongly advise against making a purchase.
Elena C.
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Answer from Petit-Fernand
Good morning Elena, we are sorry for what happened. Regarding the refund, I confirm that we have made it. The timeline for receiving it is 7 to 10 working days. One of our operators will contact you within the day. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I paid for expedited shipping,but the package still arrived to me as classic shipping,5 days later!!!!
Maria
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Answer from Petit-Fernand
Good morning Maria, we are truly sorry for this delay. One of our operators will contact you later today to find a solution together. Chiara Petit-Fernand
1
/5
★☆☆☆☆
Arrived much later than the money paid er express shipping
Cristina
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Answer from Petit-Fernand
Dear Cristina, a customer service representative will contact you later today to find a solution together. We are very sorry for the delay encountered. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I never got it, sorry but this time I can't say anything positive
Matsiuk V.
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Answer from Petit-Fernand
Good morning, we are very sorry to read that you did not receive uil your order. One of our operators will contact you within the day to promptly find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I paid fast shipping 9.50 but it was not fast at all (48h)
Marina F.
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Answer from Petit-Fernand
Good morning Marina, we are sorry that your order did not arrive on time. One of our operators will contact you later today. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
Disappointed by the personalized boxes, it's a simple sticker stuck on the box, I could have done it myself and the price is quite for the item. Too bad the box looks so cute on the website. I wouldn't recommend this site again.
Nas
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Answer from Petit-Fernand
Hello, We are sorry to learn that our product does not correspond to your expectations. The stickers are personalized for our lunchbox so that the children can change them over time to suit their tastes. We still hope that the quality of our product meets your expectations. Have a nice day, Camille C-MonEtiquette
1
/5
★☆☆☆☆
The processing time was 5 working days instead of 48 hours! Delivery time by post one week within Germany! After a long wait, the stickers were much smaller than pictured/imagined. Conclusion: better to print them out yourself at DM or rossmann
Nurcan I.
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Answer from Petit-Fernand
Hello, we are sorry that it has taken longer than expected. ?? We have contacted you today to offer you a solution. Have a nice day, The EsIstMeins Team
1
/5
★☆☆☆☆
I have not received my order and I ordered it more than 20 days ago.
Desiree Sanz
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Answer from Petit-Fernand
Good morning, We are sorry for this delivery anomaly. We will contact you today to help you as soon as possible. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
25 days later I am still waiting for my order the first time I ordered everything fast and good but this time very bad.
Jessica Castillo Campos
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your order has not yet been delivered. The second shipment we have sent you is on its way to you and will arrive soon. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
The order was never delivered to me.
Aa
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Answer from Petit-Fernand
Good morning Anna, we are sincerely sorry for this anomaly. One of our operators has contacted you to find a solution. We hope you will receive your order very soon. See you soon, Chiara Petit-Fernand
1
/5
★☆☆☆☆
This is the second time I have had an order not arrive on time.
Bt
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Answer from Petit-Fernand
Good morning, We sincerely regret that the post office did not deliver your order within the indicated deadline. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I've placed an order more than a month ago and still didn't receive it.
Adelina V.
Answer from Petit-Fernand
Hello Adelina, we are sorry to hear you still haven't received your order. We couldn't see any previous request made to us via the contact form or by telephone, so we have now contacted you by email to offer solutions. We are looking forward to hearing from you. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the product I purchased
Maria Sardon
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this delivery anomaly on the part of SEUR. We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received anything, and no one contacts me after several attempts to contact me.
Linda González Proaño
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Answer from Petit-Fernand
Good morning, We are sorry for this anomaly of delivery by Correos. We will contact you this morning to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
My order never arrived
Eleonora A.
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Answer from Petit-Fernand
Good morning Eleonora, one of our operators will contact you within the day to find a solution together. Good day, Chiara Petit-Fernand
1
/5
★☆☆☆☆
The delivery of the stickers takes a long time, more than the time they put, to me they arrived late and already for my child in his nursery they did not help me, because they had to use others.
Micaela Montagna
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Answer from Petit-Fernand
Good morning, We are very sorry for this delay on the part of Correos. We hope that everything is still to your liking. Good morning, Camille Petit-Fernand