/10
★★★★★
based on 125724 reviews published
★★★★★
based on 125724 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Hello I paid almost 9 euros for a 24h delivery. Ok there was the weekend between but it took more than 6 days to receive the order.
Nadine Aubinais
Translated review
Answer from Petit-Fernand
Hello Nadine, Thank you for your feedback. We're very sorry about this incident and have taken the liberty of contacting you by e-mail in order to propose a compensatory solution. Have a nice day, Ophélie C-MonEtiquette
3
/5
★★★☆☆
The products are great but the delivery time was too long.
Chaouat Sophie
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Answer from Petit-Fernand
Hello Sophie, We are delighted to hear that you are happy with your order. However, we are very sorry about this delivery incident. We have contacted you by e-mail to suggest a solution. Very nice day, Ophélie
3
/5
★★★☆☆
I am very satisfied with the products. The labels are beautiful and stick well. However, I am disappointed with the delivery. I paid an additional delivery fee (10) to be delivered in 24h and I received my order 4 days later...
M. Porchet Alexandre
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Answer from Petit-Fernand
Hello Alexandre, We are sorry that Chronopost did not meet its delivery commitments. However, we have contacted you with a solution for this incident. Have a nice day, Ophélie C-MonEtiquette
3
/5
★★★☆☆
It is all very nice design ... the bad thing is that the second day that the child returned from school had the bottle cap broken ... the good thing is that even if you do not have the cap if you cover it well does not lose water! But I would have liked it to be more resistant
Nilda Sanchez
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Answer from Petit-Fernand
Good morning, We are sorry to hear that your bottle cap broke so easily. We have contacted you to help you. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
Great product but delivery time was too long
Mimi
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Answer from Petit-Fernand
Hello, We're delighted to hear that you like your order. However, the back-to-school season has lengthened the postal service's delivery times, and we apologize for this incident. Have a nice day, Ophélie C-MonEtiquette
2
/5
★★☆☆☆
Pretty but not durable
Y M.
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Answer from Petit-Fernand
We are very sorry to hear that some labels started to peel off. This should absolutely not happen. We would like to get in contact with you over the email to find out more details and to offer you a solution. Kind regards, Ana
3
/5
★★★☆☆
Order process was easy and the children enjoyed choosing their designs. Delivery isn't the fastest but that was made clear when I ordered. The extra fun stickers are a nice touch but I would rather have paid less or got more name stickers for my money as they will be wasted - my children are 9 and 11. Frustratingly, a couple of the and stickers I stuck into clothes came off in the first wash and I found them stuck to other things. I've never had this problem with the brand I usually use. If any more come off, I will approach the company for a refund. I probably won't order from here again.
Lula32
Answer from Petit-Fernand
Hello Louisa, We thank you for your review and are really sorry to hear the quality of some of the labels was unsatisfactory! We have contacted you by email to apologise further and offer a solution. Jessica, Petit-Fernand
3
/5
★★★☆☆
The stickers are cute, but the delivery took far too long.
Nina G.
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Answer from Petit-Fernand
Dear Nina, thank you very much for your review. We are sorry to hear that the delivery took longer than usual. Usually it is 2 - 6 days. Unfortunately, we could not influence the postal service for standard delivery. However, we do offer express delivery within 48 hours. LG, Ana
3
/5
★★★☆☆
I ordered two different names and it was only put in a booklet, which I didn't like because I put the name stickers in the school bags, so I won't be ordering anything from here again.
Gabi S.
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Answer from Petit-Fernand
Hello Gabi, We are sorry if you are not satisfied with your order. However, we only send a separate booklet if it is a practical set (nursery, school...). In other cases, and even if the order contains several different names, we do not necessarily send several booklets for reasons of paper consumption and staples (ecological responsibility). You only had 20 labels, so logically we send them together. Would you like us to send you the labels separately? Ana
3
/5
★★★☆☆
The product is very nice, but I thought I was ordering from a German website as it ends in .de. The fact that the product came from France meant that it took too long for me. Despite ordering on time during the vacations, the product only arrived after a good 2 weeks and school had already started.
Karina
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Answer from Petit-Fernand
Dear Karina, Thank you very much for your review. We apologize for the long delivery times. We are indeed French company and the delivery most of the time takes 2-6 days. Nevertheless, we hope you like our labels. Ana
3
/5
★★★☆☆
Very expensive. In addition, we pay taxes at the end of the order while the prices are TTC ... promo when you buy two products, but the promo on free shipping are not cumulative ... misleading advertising ... I do not think I will recommend ...!!
Patricia J
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Answer from Petit-Fernand
Hello. The taxes indicated at the end of your summary are not charges that you pay in addition, it is simply the amount included in the price of your items that we pay to the State. This amount is provided for your information and is a legal obligation. Please do not hesitate to contact us at [email protected] if you require any further information. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
The labels arrived when they said they would and the service was fine, but unfortunately they didn't stick on some of the things I needed them to and fell off in the washing machine (even though I followed the instructions to the letter). I have since ordered iron on labels from another company.
Emily L.
Answer from Petit-Fernand
Hello Emily, we thank you for your review and are really sorry to hear the quality of our labels wasn't satisfactory! We have now contacted you by email to offer a suitable solution. Jessica, Petit-Fernand
3
/5
★★★☆☆
The stickers are perfect but delivery took over 2-3 weeks
Emma
Answer from Petit-Fernand
Hello Emma, Thank you for your review! We do apologise for this issue with the postal services! Jessica, Petit-Fernand
2
/5
★★☆☆☆
Ordered over 3 weeks ago. Tracked and says they have been delivered but they haven't. I went by peoples recommendations and feel very disappointed
Fiona M.
Answer from Petit-Fernand
Hello Fiona, We are sorry to hear that you have not yet received your order! I believe my colleague has since assisted you with this matter and you opted for a new shipment. Jessica, Petit-Fernand
3
/5
★★★☆☆
Ordered labels for school uniform and were marked as delivered after waiting 10 days but didn't receive them. Took several attempts of reaching out to the company before they offered to resend or a refund. Patiently awaiting my refund now and disappointed as I'd heard such good things and the labels looked great on the website.
K
Answer from Petit-Fernand
Hello, we are terribly sorry there were some delays with the postal services, meaning you didn't receive your order within time! Jessica, Petit-Fernand
2
/5
★★☆☆☆
I paid extra for a 24h delivery and my parcel arrived... 72 hours later! So, for me, it's a totally useless extra charge. I wanted to ask for help but I corresponded with "a robot" and didn't find the help I needed.
Audrey B.
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Answer from Petit-Fernand
Hello. I'm sorry that the Chronopost delivery was not on time. I have just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Labels took more than 3 weeks to arrive. Left a review and messaged regarding the labels and was offered a refund or for them to be shipped again but they arrived before that was needed. I've applied them to the clothes and they seem to be sticking ok.
Vb
Answer from Petit-Fernand
Hello, We are sorry to hear you have not received your labels on time for the start of school! I cannot see any order number or email attached to this review so cannot contact you directly to offer a refund. I invite you to contact us on your side and we will be happy to assist! Jessica, Petit-Fernand
3
/5
★★★☆☆
The heat adhesive labels are beautiful, the finish is great but the downside I find is that I do not end up fixing at all to the clothes and with washing and use they end up peeling off.
Raquel Sacristán Álvarez
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Answer from Petit-Fernand
Good morning, Thank you for your message. It is not normal for your labels to peel off like this. We will contact you to help you. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
I have had no success with the iron-on labels. They have come off my sons school uniforms the first time I have washed them. I followed all instructions and it was a normal wash cycle. Thank you for the reply. I have not received an email.
Leisa M.
Answer from Petit-Fernand
Hello Leisa, I am terribly sorry to hear that iron-on labels came off the first time you washed them! It is not normal and I have now contacted you by email to offer different solutions. Jessica, Petit-fernand
3
/5
★★★☆☆
The delivery took a while.
Anna
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
2
/5
★★☆☆☆
They look great but came off straight away in the washing machine! - I put them on the labels of clothes.
Emily M.
Answer from Petit-Fernand
Hello Emily, I am terribly sorry to hear that your labels came off straight away in the washing machine! It is not normal and I have now contacted you by email to offer different solutions. Jessica, Petit-fernand
3
/5
★★★☆☆
Long processing times
Invité
Translated review
Answer from Petit-Fernand
Hello, your order was produced within 48 hours, as announced on our website. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
3
/5
★★★☆☆
Unfortunately, I don't like the iron-on labels. The selection that was made on the homepage was not implemented as selected, so I now have labels that I didn't want. But maybe I made a mistake when I entered them. Apart from that, I found the delivery time of over two weeks too long for the price, so the product arrived later than required. The labels only fulfill their purpose to a limited extent when ironed on. However, customer service proved to be very friendly and accommodating and a solution was offered.
Sebastian B.
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Answer from Petit-Fernand
Hello, we are sorry that the labels did not meet your expectations. We already contacted you on August 21 to get more information about these labels, but unfortunately we did not receive a reply. We have contacted you again today to try and help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins.
3
/5
★★★☆☆
Took a long time to arrive, the stick on stickers aren't great and peel easily.
Hazevedo
Answer from Petit-Fernand
Hello Hannah, We are very sorry that the delivery took longer than expected and even more sorry the stick on stickers are peeling easily! We have contacted you by email to offer a satisfactory solution. Looking forward to hearing from you! Jessica, Petit-Fernand
3
/5
★★★☆☆
Get these every year and never had a problem with them however this year the arrived way after the date time and applied them as usual but the are all stuck inside my washing machine now for some reason. Customer services were amazing when they didn't arrive
Jo M.
Answer from Petit-Fernand
Hello Joanne, thank you for your review! We do apologise the delivery took longer than expected and that your order then stuck inside your washing machine! We have now issue a refund of your order and we are very sorry for this bad batch. Jessica, Petit-Fernand
2
/5
★★☆☆☆
I love the children's clothing labels, but the stationary labels are awful! They don't stick for long. I've put a few on my daughter's stationery, but after 24 hours, they all came off.
Hayley H.
Answer from Petit-Fernand
Hello Hayley, thank you for your review. We are sorry to hear the quality of our object labels is unsatisfactory. We have contacted you by email with several solutions. Kind regards, Jessica Petit-Fernand.
2
/5
★★☆☆☆
To date, no feedback has been received for the missing shoe labels.
Invité
Translated review
Answer from Petit-Fernand
Hello, We exchanged emails a few days ago and resent your entire order at our expense on August 29th. We have contacted you to have more information about this. We look forward to hearing back from you. Have a nice day, The EsIstMeins team
3
/5
★★★☆☆
Quite a long delivery time.
Frau A.
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
3
/5
★★★☆☆
Site was easy to use, products look great but don't last long at all.
Tom B.
Answer from Petit-Fernand
Hello Tom, thank you for your review. We are sorry to hear the labels you ordered didn't last long. We have now contacted you by email regarding this issue. Kind regards, Jessica Petit-Fernand.
2
/5
★★☆☆☆
The delivery date
Invité
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this delivery delay. We will contact you as soon as possible to help you. Hello, Camille Petit-Fernand