/10
★★★★★
based on 125723 reviews published
★★★★★
based on 125723 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I have been ordering my children's labels from this site for several years. I have always been very satisfied. However, this year I'm a little disappointed because the labels don't stick. I regularly have to reposition them even though school has only been in session for a week.
Aurelie Lejosne
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Answer from Petit-Fernand
Hi Aurélie, we've just left you a voicemail to help you understand why the labels came off. We look forward to hearing from you 🙂 Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
Order received quickly. The choice of colors and symbols is correct and the creation quick. Very disappointed with the mini labels for pencils which don't hold on to the pencils and markers (the long edges come off if the pencils aren't big), I had to add tape to each label which was a real pain!
Magalie C
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Answer from Petit-Fernand
Magalie, we've just left you a voicemail to help you, and better understand why the labels came off. We look forward to hearing from you 🙂 Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
Stickers do not stick to simple pens. Other brands hold better and do not come off after 1 day. Shoe stickers, on the other hand, hold quite well.
M.b.
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Answer from Petit-Fernand
Hello, We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to get more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
3
/5
★★★☆☆
I am surprised that when you get the labels is when they warn that it is better to put them on the label and not on the clothes because they can peel off with washing. Otherwise everything is fine.
Margarita MartĂnez ColumĂ©
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Answer from Petit-Fernand
Good morning, The labels you have chosen are hot melt labels and are ironed directly onto the garment, there is no need to stick them on the label. However, our self-adhesive labels, they do stick on the labels as explained in our product descriptions on our website. We hope you liked our products. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
The service was good, product arrived quickly.
Invité
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Answer from Petit-Fernand
Thank you for your review 🙂 Have a nice day, The EsIstMeins Team
3
/5
★★★☆☆
Order took a long time to arrive
Mercè Mañes Muñoz
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Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office took a long time to deliver your order. However, we hope you were able to enjoy our products. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
Took too long to come and my order was incomplete which took another 2 weeks to arrive which was too late as my son went back to school. Will not order again.
Invité
Answer from Petit-Fernand
Hello Kate, We are sorry there are some delays with the postal services. We have contacted you by email for further solutions. Kind regards, Jessica, Petit-Fernand.
2
/5
★★☆☆☆
The stickers look really nice, but unfortunately they arrived later than expected. School had already started and so I couldn't put the stickers on the school utensils and clothes. That was a shame. Unfortunately, they don't stick as described. Unfortunately, that was my last purchase here.
Nadine S.
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Answer from Petit-Fernand
Hello, We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins team
3
/5
★★★☆☆
Positive the quality of the labels, as negative that I placed my order in the month of July and just today September 8 I had them in my mailbox. I think they should stop working with the post office or give some alternative mailing option even if you have to pay separately. Correos is not competent and it makes you guys look bad.
Chantal
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Answer from Petit-Fernand
Good morning, Thank you for your message. We are very sorry to hear that the post office delivered your order so late. We hope you were still able to enjoy your products. Good morning, Camille Petit-Fernand
3
/5
★★★☆☆
Super to apply and fast with the iron but small disappointment 1st clothes washed in machine 1 week later it was completely Sorry! I found it on the window of the washing machine!
Annoot Severine
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Answer from Petit-Fernand
Hi Séverine, we've just left you a voicemail to help you 🙂 It's not normal for iron-on labels to come off if the instructions are followed correctly. Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
A little disappointed with the personalized snack box, I thought the printing was directly on the box but it's a sticker stuck on and there was a little air bubble so it wasn't as pretty. Could I have bought a snack box elsewhere and put an object label with the name on it? The labels are nice and high quality.
Florine
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Answer from Petit-Fernand
Hello Florine, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
Good morning, the labels, like many other people, have not arrived and school is about to start. In the ", track shipment" section they write that it has been delivered but nothing has actually arrived.
Isabella G.
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Answer from Petit-Fernand
Good morning Isabella, we are sorry for this shipping anomaly. I ask you to contact us at [email protected] indicating the order number in question we will be ready to provide you with a solution. Good day Alessio, Petit-Fernand.co.uk
3
/5
★★★☆☆
Long waiting time for the order. Labels are peeling off after couple of washes. , they look very nice but i would not buy them again.
Agata M.
Answer from Petit-Fernand
Hello Agata, we are sorry to hear the delays in delivery were long and that the quality was unsatisfactory. We have now contacted you by email regarding the quality issue. Kind regards, Jessica Petit-Fernand.
3
/5
★★★☆☆
Hello, delivery took almost 2 weeks, some labels were already in the wash. What a pity
Nina P.
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Answer from Petit-Fernand
Hello, thank you for your review. We are sorry to hear that your labels are peeling off - of course this should not happen! We have contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
I placed an order on 28/08 and after 7 days it was still in preparation, so I was the one who contacted customer service which still did not solve my problem, I was given a refund and on 6/9 I placed a new order which I hope will be processed and shipped within 48 hours as you had said and written on the website. But as of today it is still being processed. On top of that sure I selected expedited delivery as I would need them by Monday, strangely it turns out to be standard delivery! I hope things can improve
Elis
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Answer from Petit-Fernand
Dear Elis, We are sorry for this reatard. I ask you to contact us at [email protected] indicating the order number in question we will be ready to provide you with a solution. Good day Alessio, Petit-Fernand.co.uk
3
/5
★★★☆☆
Something has changed in production compared to 2 years ago. The current stickers no longer stick to the pens, on bottles and clothing it's ok. Shipping is ok, not incredibly fast but not very long.
Sandra
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Answer from Petit-Fernand
Thank you for your review. We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
Delivery is awful. Ordered on the 29th aug still not received my labels. Grandson has gone back school. Need to sort out deliveries asap
Customer
Answer from Petit-Fernand
Hello, Sorry to hear there is an issue with the postal services and your order has been delayed. Do not hesitate to contact our customer service for further assistance. Kind regards, Jessica Petit-Fernand.
2
/5
★★☆☆☆
The product has still not arrived. I called and was told they were making a new envĂo which still waiting.
Yaila
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Answer from Petit-Fernand
Good morning, I confirm that we have resubmitted. We apologize again for this delay and remain available at [email protected]
2
/5
★★☆☆☆
The letter took >14 days to reach Germany.
Silvia K.
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
2
/5
★★☆☆☆
The stickers come off, do not stick properly to the pens. Very long delivery time.
Invité
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Answer from Petit-Fernand
Hello, We have contacted you to offer you a solution. We look forward to your feedback. Have a nice day, The EsIstMeins team
2
/5
★★☆☆☆
Very disappointed, the labels come off after the first wash, even though I followed the advice to the letter? Mrs sorriaux Cousin Sandra
Sorriaux Cousin
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Answer from Petit-Fernand
Hello Sandra, we're sorry to read your message because it's a quality anomaly or a problem with the labels. We have just contacted you by email in order to help you. See you soon, Sandra C-MonEtiquette
2
/5
★★☆☆☆
Delivery time far too long - product was almost no longer needed
Sarah
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Answer from Petit-Fernand
Hello, We are sorry that the delivery took longer than expected. Unfortunately, we have no control over the postal service. We have contacted you to have more information about this. We look forward to your feedback. Have a nice day, The EsIstMeins Team
3
/5
★★★☆☆
I really liked the product itself when it finally arrived. The name stickers are well made and they were labeled correctly. However, the delivery took over 3 weeks - but as mentioned the product is really great!
M.
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Answer from Petit-Fernand
Thank you for your review. We are sorry that the delivery took longer than expected. However, we are pleased that you like our products. Have a nice day, ? The EsIstMeins Team
2
/5
★★☆☆☆
I never recieved my order, I contacted amd was refunded.
Anita
Answer from Petit-Fernand
Hello Anita, We are sorry to hear there was some issue witht he postal services and your order never reached you! Kind regards, Jessica, Petit-Fernand.
2
/5
★★☆☆☆
Unfortunately my order placed on 8/17/23 has not arrived, I talked to the Italian mail and you can't track it I talked to my neighbors maybe it was in their hole and nothing, I went to see in my old house and not even there.So Monday school starts and the labels are not there.
Marta N.
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Answer from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
3
/5
★★★☆☆
Lovely website & great products. They come from France & mine got stuck at customs so took 2 weeks to arrive. Customer service is all in French & didn't respond when I requested a tracking / replacement.
Customer
Answer from Petit-Fernand
Hello Sarah, Thank you for your review! Your order was shipped as a standard letterbox delivery, so it shouldn't have gotten stuck at customs. We do apologise for not having answered your request on time and for the automated reply in French! I have forwarded your comments to our management team so we can improve in the future. Kind regards, Jessica, Petit-Fernand.
3
/5
★★★☆☆
The labels are of good quality. On the other hand, I had paid 9.50 for delivery and when it came to shipping I saw that my order had been sent by green letter. The site sent it back to me and fortunately because in the green letter I had neither the snack box I ordered nor the fabric bag! As a result, I received my complete order 1 week after the date initially announced.
Maëlis
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Answer from Petit-Fernand
Hello Maelis, we are very sorry to read your review. We have just sent you an email in order to help you, and to find out if everything has been delivered. Please come back to us as soon as possible 🙂 See you soon, Sandra C-MonEtiquette
3
/5
★★★☆☆
Great stickers, but a delivery time of almost a month and two phone calls afterwards because the first shipment was probably lost and the second was sent out late.
Sandra K.
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Answer from Petit-Fernand
Thank you for your review. We are sorry that you had a bad experience with the delivery time. However, we are very pleased that you like the stickers. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The labels are visually very pretty and colorful. I have purchased them before and have been happy with them. I don't know what changed this time, maybe the type of adhesive used was changed, but either way all the labels did not adhere well to the surfaces I applied them to. I used them to label markers and pencils, and the edges all lifted up and did not stick to the surface even though I applied some pressure (the next day they were peeled off again) so much so that I finally secured them with clear tape.
Claudia
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Answer from Petit-Fernand
Good morning, we are sorry to hear that our products do not meet your expectations. You probably received a difttous batch, we have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
3
/5
★★★☆☆
Shipping 1 week. Far too long for stickers.
Y. B.
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Answer from Petit-Fernand
Hello, Thank you for your review You have chosen standard delivery for your order, which takes up to 10 days, as advertised on our website. However, we also offer express delivery. Our products are shipped from France, so it takes a little longer than a week. We hope you like the stickers. Have a nice day, Elise, EsIstMeins