/10
★★★★★
based on 125724 reviews published
★★★★★
based on 125724 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received
Paula
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that Correos has not yet delivered your order. Our customer service team has been in contact with you to help you with this situation. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
The company advertises 48-hour production and immediate dispatch - unfortunately, in my case, production has already taken around 14 days. Hands off this store from France!
Karli V.
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Answer from Petit-Fernand
Hello Karli. We are sorry that it has taken 14 days for your order to reach us. It is very rare that the post office takes so long. We do indeed produce within 48 hours and then pass the orders on to the post office. Normally delivery takes 2-6 days, but we cannot influence the post office if there are delays. Please get in touch with us to discuss this matter. We are here to help! LG, Ana
1
/5
★☆☆☆☆
I paid 10 for express delivery in 48h, the parcel arrived in 96h... missed my daughter's first day of school.
Lila Bellamy
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Answer from Petit-Fernand
Hello Lila, Thank you for your message. We've contacted you by e-mail to offer you a solution for this delivery incident. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
I bought 2 bottles of very good quality but the snack box is much less so. The label with the design and name is simply glued on. It's supposed to be machine washable but the machine will probably permanently remove the design. Rather disappointed
Bouaita
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Answer from Petit-Fernand
Hi Nadia, Our customizable snack boxes are microwave and dishwasher safe. However, we recommend cleaning the lid with a soft sponge for the stickers to stay on better. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
Delivery time not respected
Nathalie Lallemand
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Answer from Petit-Fernand
Hello Nathalie, We are very sorry about this delivery incident. We have opened a Chronopost claim for this incident. We have also reimbursed your delivery costs. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
I paid 10 euros for fast shipping and didn't receive it on time. Customer service didn't even make a commercial gesture, very little communication. Very disappointing. I won't recommend them again.
Marie Kostine
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Answer from Petit-Fernand
Hello Marie, A reply was sent to you 10 days ago. Unfortunately, without any feedback from you, we were unable to take any action. We've contacted you today by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
I only received one of the 2 orders placed on the same day with 2 different promo codes. I paid the shipping for the 2 orders. I am very disappointed.
Mathilde
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Answer from Petit-Fernand
Hello Mathilde, We are very sorry about this delivery incident. We have contacted you by email to resend your missing order. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
The self-adhesive labels do not stand up to washing at 30 degrees. I don't recommend them at all. Very disappointed.
Dorothee Triboulot
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Answer from Petit-Fernand
Hello, It's not normal for your labels to wash off. We've contacted you to find out what could have happened, and to provide you with a lasting solution. All the best, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
I never received the package or received an explanation
Erica
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Answer from Petit-Fernand
Hello Erica, A delivery notice was left in your letterbox on September 5. However, we have contacted you by e-mail to discuss the matter. Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
I am very disappointed because I had ordered the labels and I had paid the most expensive delivery to be delivered before the start of the school year. I placed my order on Thursday afternoon and asked for delivery in 24 hours. Chronopost delivered at 10 and normally I should have received it on Saturday, but I finally received it on Monday.
Elodie Chr
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Answer from Petit-Fernand
Hello Elodie, We have just contacted you in order to provide you with a concrete solution to this incident. We hope you enjoy your order! Have a nice day, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
I ordered with fast delivery and paid 9 euros on September 1st, today is the 13th and I still haven't received my order. I'm still waiting. Fortunately, after complaining, I was told that the 9 euros would be reimbursed, but I'd still like to receive my order as soon as possible.
Laurens Marie
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Answer from Petit-Fernand
Hello Marie, We're sorry to hear that you're experiencing a problem with your Chronopost delivery. We have sent you an e-mail so that we can work together to find a solution. Have a nice day, Ophélie
1
/5
★☆☆☆☆
I still haven't received my order.
Alyson Distree
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, even the last labels I had purchased to attach to my son's colors are not doing the trick.... I just now finished sticking strips of tape over each one because they were already peeling off (and I stuck them on last night). The heat stickers often came off after just a few washes.... I would say it was not a positive purchase....
Invité
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Answer from Petit-Fernand
Dear Elizabeth, We are sorry to hear that the order did not meet your expectations. We have sent you an email to propose a solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Do not buy fake site , ordered labels that result only to them delivered but to me never arrived . Despite sending an email to ask for an explanation they did not even respond . I will proceed to make a complaint
Rita
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Answer from Petit-Fernand
Good morning Rita, we are sorry to hear about this shipping anomaly by the postal service. If you have already contacted us at [email protected] we will respond in the next few hours trying to provide you with a solution. Good day Alessio
1
/5
★☆☆☆☆
The order has not arrived despite showing as delivered
Stefania
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Answer from Petit-Fernand
Good morning Stefania, we are sorry for this delivery anomaly by the postal service. We have resent as communicated to you. We remain at your disposal and wish you a good day Alessio, PetitFernand
1
/5
★☆☆☆☆
Order never arrived, so cannot really feedback on item.
Neha S.
Answer from Petit-Fernand
Hello Neha, We are sorry to hear there were some issues with the postal services, meaning you never received your order! We have contacted you by email to arrange a suitable solution. Looking forward to hearing from you! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Ordered 3 weeks ago nothing received, when you contact them they just tell you to wait longer!! I needed them for the start of school, I have now ordered from a trustworthy supplier which arrived in 3 days and your labels have still not arrived?!
Aimee
Answer from Petit-Fernand
Hello Aimee, you indeed need to allow for a 3 to 10 working days delivery. We are sorry to hear your order hasn't reached you yet. I do not have your full details on this review to contact you directly so please, do not hesitate to contact us by phone or on our contact form and we will be happy to assist further. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
It has been over two weeks and still no labels. I followed up today to say there was a postage issue which absolutely doesn't make any sense. Ther is no confirmation to say labels have dispatched or tracking number. There are other companies that arena lot quicker and less admin!
Anne D.
Answer from Petit-Fernand
Hello Anne, There have been some issues with the postal services which are beyond our control and we do apologise for any delays incurred. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Order was not delivered
Catalina C.
Translated review
Answer from Petit-Fernand
Hello Catalina. We regret that you have not received your order. According to the tracking number, it was delivered on August 24th. We will contact you to verify your address. LG, Ana
1
/5
★☆☆☆☆
I ordered on 27 August and today 12 August, still no labels. I have emailed at least 5 times but get no reply. I would like a refund. Very unhappy customer order 4001620396
Peter L.
Answer from Petit-Fernand
Hello Peter, Apologies for the delay in replying to your emails and that your order hasn't reached you yet. We have replied to your email offering solutions, including refund. Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
First time using these labels after previously having used iron on labels from the local uniform shop and other websites. About 75% peeled off after the first wash. I followed the instructions exactly and only wash non 30°. The shoe stickers have stayed on so far, but will not bother purchasing the iron on labels again
Lydia T.
Answer from Petit-Fernand
Hello Lydia, we are terribly sorry to hear that the iron-on labels peeled off after the first wash! We do apologise that the quality of the labels wasn't satisfactory and have now contacted you by email to offer solutions. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
The product never arrived, I filed a claim, they told me they were sending it but I never received anything. And as it is by regular mail I can not track the order. I am very disappointed. I demand my money back.
Alejandra
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Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order yet. We have sent you an email to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I pay for a fast delivery but the delivery still took 1 week to arrive. I ask for a gesture to at least recover the delivery but no possible shameful.
Laura Tibo
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that your order has been delayed by Chronopost. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I took the most expensive shipment to receive my parcel quickly. This was not the case, my delivery was late and the shipping rate was overpriced as a result.
Adeline Morel
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Answer from Petit-Fernand
Hello. We are very sorry that your order has been delayed by Chronopost. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Ordered my labels in August. I still haven't received anything and now customer service have gone silent on me. Very disappointed. Feel like I've been scammed.
Liz
Answer from Petit-Fernand
Hello Liz, We are sorry to hear you haven't received your order as of yet. We do apologise there is a small delay in replying to requests; I invite you to contact us by phone so we can help you as best as possible! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Delivery very very long, I have trouble removing the labels.
E. O
Translated review
Answer from Petit-Fernand
Hello, we're sorry that delivery is taking so long, it's true that with the back-to-school period, the postal services have been a little late. The labels are made to resist wear and tear as long as possible, so it's normal that they're complicated to remove! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Jessica Manzano Calvo
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this situation. Correos will not take much longer to deliver the second shipment. We have just contacted you to give you more information. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I've contacted you 4 times now and also on social media - no response other than an automated acknowledgement. Please can you resend my order that has still not arrived - with tracking. Order number 4001616346.
Stephanie H.
Answer from Petit-Fernand
Hello Stephanie, We are sorry that your first order didn't arrive on time. We have replied to your email on the 12th September 2023, and placed your order back into production, as requested. Hope you receive the new shipment soon! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I didn't receive my order and I contacted you by email but didn't receive any response
Sarah J.
Answer from Petit-Fernand
Hello Sarah, Apologies for the delay in replying to your request! We have now replied offering several options. Looking forward to hearing from you! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
They do not meet the shipping deadlines. I placed an order in August and even though they sent me another package that was supposed to arrive on September 5th at the latest, I am still waiting for that second shipment and NOTHING, it has not arrived. The worst of all is that I send emails to their customer service email to inquire about my order (since they do not do it) and there is little or no response from them. I don't know if they are planning to send me a third shipment now because the tracking of the package is NEGATIVE.
Ana Leon
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Answer from Petit-Fernand
Good morning, We are sorry to hear that Correos did not deliver your order as we have sent it to you twice. Customer service is very important to us and we try to answer as best we can. We have just contacted you to help you. Good day, Camille Petit-Fernand