/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Order has never arrived. I have contacted the company twice. And even though they say they contact you back within 48 hours they didnt. Very dissapointed as completely neglected and have no tags for my daughter.
Ewa D.
Answer from
Petit-Fernand
Dear Ewa, we are sorry to hear that the post lost your order. We have offered you a new shipment and asked to confirm if the address you provided is correct. The customer service replied within 24 hours and we never had any confirmation since. Please, let us know what is the most suitable solution for you over the email. We are here to help you! Kind regards, Stacy
1/5
★☆☆☆☆
Order was dispatched 11 days ago still no sign. Contacted them and they have offered a refund or send again. I've opted for refund as I need it before school starts soon so will have to go elsewhere, its a shame as they had good reviews for quality.
Gemma C.
Answer from
Petit-Fernand
Dear Gemma, thank you again for choosing us. We are sorry again that the postal services lost your order. We rely on the post same as you are and unfortunately we could not influence their delivery or delays. Everything that depends on us was offered to you and we hope you will give our labels another chance!
1/5
★☆☆☆☆
Still waiting for product to be delivered a month from ordering
Ct
Answer from
Petit-Fernand
Hello Cathrin, I am sorry to hear there are some issues with the postal services and you haven't received your order yet. I have sent you an email to offer you further solutions. Kind regards, Jessica, Petit-Fernand
1/5
★☆☆☆☆
Never received my delivery
Lucy A.
Answer from
Petit-Fernand
Hello Lucy, I apologise there were some issues with the postal services and your first order didn't reach you. Following our email conversation, I have now sent a new shipment of your order ?? Hope you receive it soon! Jessica, Petit-Fernand
1/5
★☆☆☆☆
Ordered on 30th July, it's 22nd August and haven't received my delivery. Contacted yourselves three times and no reply to anyt
Ehb18
Answer from
Petit-Fernand
Hello Lucy, I am sorry to hear you contacted us and didn't get any reply from us! We usually strive to answer any queries as soon as possible. I have now contacted you by email to find a suitable solution for you. Looking forward to your reply! Kind regards, Jessica, Petit-Fernand
1/5
★☆☆☆☆
It took over two weeks to arrive was unhappy as needed stickers for brownie camp
Denise W.
Answer from
Petit-Fernand
Hello Denise, we are so sorry there were delays with the postal services and your delivery took longer than expected. Hope you were satisfied with the product itself ?? Kind regards, Jessica, Petit-Fernand