/10
★★★★★
based on 125724 reviews published
★★★★★
based on 125724 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I've ordered previously had no issue, this time around I waited for delivery for nearly a month and didn't receive order after trying to make contact numerous times was offered a re order but again nothing has arrived as of yet. Asked for a full refund, it's been a waste of valuable time!
Customer
Answer from Petit-Fernand
Hello Ruki, we are sorry that there were some issues with the postal services this year! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Stickers all came off in the first wash Even after following instructions to leave them for few days. Complete waste of money
Jkd
Answer from Petit-Fernand
Hello Jazz, we are sorry that the quality of this batch wasn't up to standards. We have shipped new replacements labels to apologise for the quality of the first one. Jessica, Petit-Jessica
1
/5
★☆☆☆☆
Hello I never received my order. I was charged. I do not recommend this site. Big scam?
Laura Bellon
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Items come off after one wash followed instructions.
Rachel
Answer from Petit-Fernand
Hello Rachel, we are sorry to hear your labels came off after one wash. This is obviously not normail and I have contacted you by email to find a suitable solution. Looking forward to hearing from you! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Still have not received my product
Invité
Answer from Petit-Fernand
Hello Hannah, we are so sorry to hear that your second shipment hasn't reached you yet! We have contacted you by email regarding this issue. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order
Daniela Monica Fluture
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear about this situation. We will contact you today to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
My order did not arrive
Monica Rincon
Translated review
Answer from Petit-Fernand
Good morning, We are very sorry for this situation. We will contact you today to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I haven't gotten them yet, I've sent emails and no response
Cristina F.
Translated review
Answer from Petit-Fernand
Dear Cristina, We are sorry to hear that you are experiencing problems with the postal services receiving your mailing. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
One month for an order that has not yet arrived Inconclusive assistance
Eleonora G.
Translated review
Answer from Petit-Fernand
Good morning Eleonora, we are sorry for this shipping anomaly. I assure you that we have done what in our power to be able to find a solution to this unfortunate inconvenience. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
They do not meet the delivery times. I still have not received my order of 28/8. I find the communication with the company and the shipping service unfortunate.
Cristina Andrés
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order yet. We will send you an email to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
It took almost 1 month to arrive!
Ana Lloret Diaz
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office took so long to deliver your order. However, we hope you like our products. Good morning, Camille Petit-Fernand.
1
/5
★☆☆☆☆
I'll preface this by saying that I had already purchased last year and I had no problems, in fact, also because otherwise I would never have ordered again. my order says it was delivered on 26.08 but to date I still have not received anything.. my mistake that I did not request tracking of the package, although reading the various reviews to many did not help at all....school starts this Friday but I still do not have the material.
Martina R.
Translated review
Answer from Petit-Fernand
Dear Martina, We are sorry to hear about this missed submission. We have sent you a message to propose a solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I ordered stickers on August 28, never arrived. You can't track the shipment, there is no tracking number, they entrust the French postal services with what you purchased and then no one knows anything about your shipment anymore. You call customer service and they don't know what to answer unless we process a refund. And you're left without personalized first and last name labels on the eve of your child starting school. So don't buy because if you buy and they get to you it's just luck.
Monica R.
Translated review
Answer from Petit-Fernand
Good morning Monica, we apologize for this failure to send d aparte the postal services. I assure you that we have done everything in our power to be able to find a solution to this unfortunate inconvenience. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I never received my products. I emailed Petit-Fernand about it but did not get any response. Thats dissapointing.
Psb
Answer from Petit-Fernand
Hello Petronille, I am sorry to hear you haven't received your product yet. I have now replied to your email to offer solutions. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
My order never arrived. I contacted Petit Fernand and never got a replay
Catarina R.
Answer from Petit-Fernand
Hello Catarina, We are sorry to hear your order never arrived. We have now refunded your full order and apologise for this delays with the postal services. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
We did not receive anything
Cristina Serra
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that your order has not been delivered. I confirm that you have received a full refund. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I'm very disappointed to be writing this review as a repeat customer for a number of years. I ordered numerous labels on Wed 23.08 in the late afternoon, and received an order confirmation telling me the items would be shipped within 48 hours (also indicated on the website). However, this didn't happen, and with no apology or explanation for the delay, the items were not shipped until Mon 28.08. Delivery was stated as 3-10 business days. Fast forward to 11.09 and still no parcel. Contacting customer services, I received a it'll be there soon, have a nice day type of response, and I'm still waiting some 3 weeks since placing the order. I'm aware delivery delays are out of their control, but I have now had to purchase labels from elsewhere for my daughter's school items as I simply cannot wait any longer. In 2023, non-trackable delivery simply doesn't cut the mustard anymore and I'll sadly be taking my business elsewhere.
Rachel M.
Answer from Petit-Fernand
Hello Rachel, I am terribly sorry that there were a delay in shipping your order, followed by issues with delivery! I have now sent you an email with several options to help you as best as we can. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
My order has still not arrived after three weeks
Manuela
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
The stickers after two weeks did not arrive and I was refunded everything.
Ana
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office did not deliver your order. I confirm that you have received a full refund. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order has not arrived
Inma
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this delivery anomaly. Your order has been reshipped and will arrive as soon as possible. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The stickers are far too big and don't really hold
Invité
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the labels did not meet your expectations. You had ordered stickers 1 line, but the mini stickers are better for the pens. We have already offered you a solution a week ago. ?? Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Horrific. Paid for name labels that never arrived. Was told they'd been shipped but never received an email to this effect. Slow customer service response and have now stopped responding, despite having taken my money and not provided the goods. Avoid!
Nf
Answer from Petit-Fernand
Hello, We are sorry to hear you found the whole experience "horrific"! I cannot see any name/email/order number which could help us contacting you directly regarding your order. I invite you to phone us so we can assist you as best as possible. Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I have not yet been delivered the products ordered on August 17, 2023
Cliente
Translated review
Answer from Petit-Fernand
Dear Chiara, We are sorry to hear about this anomaly on the shipment. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Most came off on the first wash?!
Rebecca M.
Answer from Petit-Fernand
Hello Rebecca, We are terribly sorry your labels came off on the first wash. This is not normal and do apologise for this bad batch. I have sent you an email to offer several solutions. Looking forward to your reply! Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Terrible customer service until today no feedback received Order has not arrived until today But nobody cares either Thanks for nothing 30 for the garbage can NEVER AGAIN !!!!
Sabrina R.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have taken care of it and have contacted you to refund you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Poor doesn't stick
Aisha K.
Answer from Petit-Fernand
Hello Aisha, we are sorry to hear the labels do not stick! We have sent you an email regarding this issue. Looking forward to your reply! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Re-order sent again still not received my daughters already back at school I've tried to contact you petit-Ferdinand however no reply.
Kiran M.
Answer from Petit-Fernand
Hello Kiran, We are so sorry to hear you haven't received your second order yet! It was definitely shipped on the 07th September so allowing for a minimum of 3 working days delivery, your order should arrive anytime from today! Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
I haven't received my order and it's been more than 3 weeks
Mrs M.
Answer from Petit-Fernand
Hello Ramona, We are so sorry to hear you haven't received your orderer and there was some issue with the postal services. We have now contacted you to arrange a suitable option. Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Goods have not arrived
Invité
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Labels lifted in 1st week
Customer
Answer from Petit-Fernand
Hello Natalie, We are so sorry the quality of our labels wasn't satisfactory. We have now contacted you by email to offer a satisfactory solution. Jessica, Petit-Fernand.