/10
★★★★★
based on 125724 reviews published
★★★★★
based on 125724 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I ordered on Wednesday and paid 9.50 for it to arrive in 24 hours! In the end it only arrived the following Tuesday.
Laetitia Pandiella Rodriguez
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Answer from Petit-Fernand
Hello Laetitia, I'm sorry that the Chronopost delivery did not meet the deadlines announced, I have just contacted you by email to reimburse you for these costs. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
It was not agreed that there would be any additional taxes to pay, and unfortunately the letter carrier demanded an extra 15 euros for customs.
Mélissa Ferment
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Answer from Petit-Fernand
Hello, It's not normal to be charged customs fees. I have just contacted you by e-mail to help you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Half of the order was forgotten but after a call the order was quickly reshipped. Unfortunately we weren't at home but on vacation and my labels got wet in our letterbox. If I'd received my entire order the first time, this wouldn't have happened because I'd planned ahead to be able to receive them.
Invité
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Answer from Petit-Fernand
Hello, I'm sorry your labels arrived wet. I've just emailed you to help you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Nice and good labels. Sorry about the water bottle, it is nice but the cap broke right away
Gessica
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Answer from Petit-Fernand
Good morning Gessica, we are sorry to hear about this quality prblem. We have contacted you to provide a solution. Good day Alessio, Petit-Fernand
3
/5
★★★☆☆
Hello For the creation of labels impossible to write more than 15 letters How to please when the name and surname is long?
Bacle Josiane
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Answer from Petit-Fernand
Hello, Thank you for your comment which I will pass on to the relevant department! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
Although I followed the instructions to the letter, it took me longer to get the iron-on labels to stick to the fabric. A friend, who recommended your site to me, had left one of your labels on a garment. I realized that the label was much thicker and fibrous. So I'm very disappointed. I have serious doubts about the gluing process, having had to repeat it several times on fabrics, and having even damaged the cotton collar of a polo shirt with the iron on linen. In addition, the shoe labels didn't hold on some models of leather inner shoes.
Chantal Sinay
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Answer from Petit-Fernand
Hello, I am sorry that you are not entirely satisfied with our products. I have just contacted you by e-mail to discuss the problem directly. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
The first order went well. For the second, I paid for express delivery (24 hours later, including Saturday) for almost 10 bales and the service was not carried out correctly and I received my labels too late. I contacted the site which sent me an automatic reply "How to track my parcel" before sending me a satisfaction form...
Clément L.
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Answer from Petit-Fernand
Hello, I am sorry that the Chronopost delivery did not meet the deadlines announced, I invite you to reply to the automatic email you received so that we can help you directly! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
It takes a long time for the product to arrive. When you write it off and claim, that's when it arrives.
Tamara
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Answer from Petit-Fernand
Good morning Tamara, We are sorry to hear that the post office took so long to deliver your order. We hope you still like our products. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
The site and the design of the labels are great! Nothing to say about the stickers, they hold up pretty well, but I'm disappointed with the iron-on ones, which come off after only 2 washes. I'm sure I'll try out the ink pads again.
Aurore
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Answer from Petit-Fernand
Hello, I can't believe you're experiencing such a problem. I invite you to contact us at [email protected] with photos of the labels affected by this manufacturing defect so that we can help you as best we can! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I have been using your labels for years and always appreciate the quality,normally the delivery is always very fast but this time it took several days, by the way the order had been processed immediately and sent to shipping but the delivery left something to be desired.
Anna A.
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Answer from Petit-Fernand
Good morning Anna, we are very sorry you are not satisfied with the mailing services. Thank you for your review and please contact us at [email protected] for any information. Good day Alessio, Petit-Fernand
3
/5
★★★☆☆
We received a booklet, but half of the labels were in someone else's name... Too bad
Invité
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Answer from Petit-Fernand
Hello. We're sorry to hear that you've received an order that was partially not yours. I will contact you by email to help you. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
Label too wide and writing too large
Invité
Translated review
Answer from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I'll send you an e-mail to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Lots of big labels, not practical for toddlers' clothes, but they're very pretty.
Charlier-simon Vanessa
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Answer from Petit-Fernand
Hello, thank you for this message and this very pertinent comment. I'll pass it on to the relevant department! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
The labels don't stick well to the pencils etc. They tend to lift up on the corners.
Manon Beghin
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Answer from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I'll send you an e-mail to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Mixed opinion, I order every year and I'm usually satisfied overall. Same this year except for the Mini labels because of the very small writing in the center. The mini size is great for school pencils, felt-tips etc. but the font is too small on the label and doesn't go all the way to the end (the tiny writing is only in the middle) which makes the label disappointing despite a good format.
Anthémis
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Answer from Petit-Fernand
Hello, I am sorry that our products do not give you complete satisfaction. I will contact you by email to help you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Ordering error but quickly resolved
Aurel
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Answer from Petit-Fernand
Hello. We apologize for this error on our part and are delighted to have been able to help you! We'll be happy to answer any questions you may have. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
We have a problem with the labels coming off. I've never had this problem before. If you could do something. Thank you very much. The problem is that I put all the labels on my son's pens but the next day everything came off.....
Invité
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Answer from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. I'll send you an e-mail to discuss possible solutions. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
The size of the personalized bags, the turquoise ones, are too small, so they can't be used for spare clothes and especially not for nap blankets.
Ana Maria Cantonas
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Answer from Petit-Fernand
Hello, I'm sorry that you're not entirely satisfied with our products. Indeed, the personalized bags size M are designed to carry small toys or a snack. Size L may be better suited to what you seem to want to put in it! Don't hesitate to contact us at [email protected] if you need more information! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Bonjour dommage que ce n'est pas précisé que il faux le collé avec un fer a repasser sinon rien a redire elle son vraiment jolie
Invité
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Answer from Petit-Fernand
Hello, the instructions for iron-on labels are available for consultation in the "Care and Use" tab! We're also available via our contact form to answer any questions you may have. Please don't hesitate to contact us there. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I bought iron-on labels and they peeled off when I first washed them and put them in the dryer.
Mathilde
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Answer from Petit-Fernand
Hello, I am sorry that our products do not give you complete satisfaction. I will contact you by email to help you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I placed an order on August 16 and it hasn't arrived even though the order tracking shows it as delivered. I have already bought several times and it's a shame that the delivery service is so bad. 5 days before the start of school I have no labels!!!!
Noelia Plazas Gascon
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Answer from Petit-Fernand
Good morning Noelia, we are sorry to hear that you did not receive your order. In general, they usually arrive in 6 days. We invite you to contact our customer service team so we can help you. Have a nice day, Sandra Petit-Fernand
3
/5
★★★☆☆
Labels of insufficient quality
Olivia Kuan
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've experienced difficulties with our labels. We have contacted you by email in order to find a solution to your problem. We're here to help. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
On the positive side, I would like to highlight how nice the order was and on the negative side, it took longer than they said and I wrote twice to the company to ask if there was any delay and to this day I still have not received an answer.
Er
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Answer from Petit-Fernand
Good morning Estefania, we have just sent you an email, unfortunately we have not received any email from you. We are glad that the order is to your liking. Have a nice day 🙂 Sandra Petit-Fernand
3
/5
★★★☆☆
The personalized lunch boxes and water bottles are very good quality and practical. Unfortunately, however, the iron-on labels for clothes are a disaster! Firstly, I had to buy an ordinary iron to put them on, as they don't adhere to the fabric at all with a steam iron (which is not clearly indicated, if at all!). Secondly, they come off very easily once I've put them on, not to mention the result after washing. Given the price, this is extremely disappointing. I'll definitely be ordering no more!
Tracey
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Answer from Petit-Fernand
Hello, We're sorry to hear that you've experienced difficulties with our labels. Please contact us by email at [email protected] to find a solution to your problem. We're here to help. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I never received my order. At least the after-sales service was very reactive and offered to send it back to me or give me a refund. A few days before the start of the new school year, I preferred a refund.
Invité
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Answer from Petit-Fernand
Hello. We are very sorry about this delivery anomaly from the postal services. We thank you for your understanding and remain available to help you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Good service, good product, have to check if the labels stick well. Delivery time a little long. Price is correct.
Lucie Auer
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Answer from Petit-Fernand
Hello. We are delighted to read that you like our products. We apologize for the slightly longer delivery times in view of the back-to-school period. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
3 stars because unfortunately I did not receive my order on time, I had to call customer service and the error was rectified I received it 3 days later (I think problem with the carrier)
Tatiana
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Answer from Petit-Fernand
Hello, we are sorry that your order was not delivered on time. We apologize for any inconvenience caused by the postal service. However, we are delighted to have been able to help you on our side! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I don't know who to ask for help, the package is reported delivered on August 8 to the post office, never arrived unfortunately. I had placed an order previously. I can say that the quality is excellent.
Maria C.
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Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by postal services. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
3
/5
★★★☆☆
It took a long time for my order to arrive
Invité
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Answer from Petit-Fernand
Good morning, We are sorry that the post office has taken so long for the delivery. However, we hope you like our products. Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
I chose self-adhesive labels and although I followed the instructions for applying and washing them, they didn't stick after the first wash. They're pretty, though, and I received my order fairly quickly.
Invité
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Answer from Petit-Fernand
Hello Florence, We're sorry to hear that you've experienced difficulties with our labels. We have contacted you by email in order to find a solution to your problem. Have a nice day, Cmonetiquette