/10
★★★★★
based on 125728 reviews published
★★★★★
based on 125728 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Never received my order!
Clare
Answer from Petit-Fernand
Hello Clare, We are so sorry to hear there was some issue with the postal services and you haven't received your order yet. We have now contacted you by email to offer several solutions. Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
I have not received !!!!
Loyane Gonçalves Lopes
Translated review
Answer from Petit-Fernand
Hello Loane, in order to help you as soon as possible, we have just sent you an email. Please get back to us as soon as possible so that we can help you. See you soon, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Package has not arrived
Elisa Genua
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office has not delivered your order yet. We will contact you as soon as possible to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I placed the order on Aug. 17 and it never arrived, they sent back at their expense a second order on Aug. 30 and that too never arrived I was hoping to receive it before day 11 now my child starts school and I don't have the labels for the uniforms
Marika F.
Translated review
Answer from Petit-Fernand
Dear Marika, We are sorry to hear that you are experiencing problems with the postal services receiving your mailing. We have contacted you to make the necesary. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Ordered in August. Still not arrived last week so messaged with my order number. They reply to ask if it's the correct address. It was a complete different name and address to my address somewhere in Kettering.my order confirmation email states my correct address. I tell them it's incorrect and let them know my order confirmation shows my name and address. They then begin to call me Cara (wrong name after I've told them my name is Leanne) which was the name who lives at the address they have written down incorrectly. I still have no order and nobody is helping. I want my money back and will purchase elsewhere. ! I have emailed and called please take a look at your emails I've left three now ! Contacted on social media also but no reply. My daughters are at school one just started secondary school and we have no labels In Clothing and no reply to my emails to send me what I've purchased!
Leanne
Answer from Petit-Fernand
Hello Leanne, We are terribbly sorry there was a mix up with your name! We would be glad to assist you further with your order however I can see there are no details on this TrustPilot review other than your first name, which is not enough to trace your order. I therefore invite you to contact us by email or telephone so we can help further. Kind regards, Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Completely wrong order
Mary
Answer from Petit-Fernand
Hello Maryam, We are sorry to hear you received the wrong shipment. We have now contacted by email regarding this issue. Kind regards, ¨Jessica, Petit-fernand.
1
/5
★☆☆☆☆
Labels not arrived 2 messages: Automatic response then response with waiting for the deadline with the post office .... yet with indication of delivery. I'm waiting for the rest
Fanny Rocq
Translated review
Answer from Petit-Fernand
Hi Fanny, we tried to reach you by phone and email to help you today 🙂 Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order never arrived!!!!!! I have been waiting for more than a month
Sabrina C.
Translated review
Answer from Petit-Fernand
Dear Sabrina, We apologize for this non-delivery by postal services. We have contacted you to find a solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Last year the same thing happened the shipping is lousy, the quality of the stickers is good but the shipping is not recommended at all, the stickers will arrive in November.
Patricia
Translated review
Answer from Petit-Fernand
Good morning Patricia, We are very sorry about this situation. We do not have enough information about your order. Please send us an email to [email protected] so that we can help you as soon as possible. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The labels are very pretty and practical. My daughter was delighted, but none of the labels held up in the wash. Very disappointing!
Sabrina Janin
Translated review
Answer from Petit-Fernand
Sabrina, I'm sorry to read your message. We have just contacted you by phone in order to help you and send you back the labels in question. It's not normal for them to come off. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I complained about ordered goods and got one, actually two stupid answers.
Antje J.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that you find our answers stupid. However, as we have written in our emails, we only send a separate brochure if it is a practical set (nursery, school...). In other cases, and even if the order contains several different names, we do not necessarily send several brochures for reasons of paper consumption and staples (ecological responsibility). Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Too long delivery time. They do not comply with the periods marked by them. I placed an order on 8/21/08 and today 8/09 it still hasn't arrived. I wrote an email and they have not even answered my questions. I think the delivery time is excessive because I will no longer be able to use it for this course. I do not recommend it
Luz Gema Ramos Muñoz
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that the post office has not yet delivered your order. We will contact you to help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Placed an order which took about a week to arrive. Order arrived and had another child's names in the labels (GDPR breach?!?). I emailed instantly and was told they would send a replacement out free of charge, as if they were doing me a favour!!!. The next order also took a week to arrive and arrived after my children had already started back at school and I had had to purchase more labels from another supplier. I have been ordering from Petit-Ferdinand for 5 years and have always highly recommended the company to others. I feel like this experience has left a bitter taste in my mouth and I can't imagine ordering with them again in future or recommending them to others. Such a shame!!!!
Customer E.
Answer from Petit-Fernand
Hello Emma, we are sorry for any inconvenience caused by this human error on assembling your order! Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Hello, I placed my first order on your site on August 14 to prepare for my son's first day of school, carefully labeling all his clothes. I opted for iron-on labels. In my opinion, this bonding technique made the labels "more resistant". With 3 days to go before the start of the school year, I did the first cleaning and... I found the labels completely unstuck! I had followed the instructions to the letter. So I'm forced to recommend "self-adhesive" labels. I'm extremely disappointed.
Pauline.m
Translated review
Answer from Petit-Fernand
Hello Pauline, following our telephone conversation, I can confirm that we will be sending you the labels. Keep us informed as soon as you receive them 🙂 Nice to talk to you on the phone. See you soon, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
My order placed on.17/08 has not arrived.
Marta N.
Translated review
Answer from Petit-Fernand
Dear Marta, We are sorry to hear about this delivery anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
About a month after sending, nothing has yet been received ... I understand non-tracking, but the time elapsed is far too exaggerated ...
V.p.
Translated review
Answer from Petit-Fernand
Dear Valeria, We are sorry to hear about this non-delivery by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Did not receive my order 1st time around then 2nd came later than expected and the labels are not sticking at all. The 1st time I ordered I had last year no problems so I used this company again however very disappointed this time round.
Invité
Answer from Petit-Fernand
Hello Danielle, thank you for your review. We are sorry to hear the quality of our labels was not as good as the previous year! We thank you for the photos provided and have replied with several options. Kind regards, Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
First order never received, still waiting for the reshipped order and not confident I'll ever receive it! Would like refund.
Invité
Answer from Petit-Fernand
Hello Emma, We are sorry to hera the second shipment has not reached you yet! It was definitely shipped on the 05th September 2023 so should get to you very soon! Kind regards, Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
I can't recommend it, the price may be really attractive, but my order never arrived. Customer service is unwilling to help and subliminally pushes everything away. After a few emails I was supposed to receive a replacement, but this never arrived either. No more for us!
Yvonne
Translated review
Answer from Petit-Fernand
Hello, we are sorry that you have not received your order. As a solution, we have resent you a second shipment at our expense. Therefore, we must also state that we unfortunately have no influence on the postal service. We have contacted you today. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Received the wrong labels , still waiting for my replacement labels which apparently take up to 12 days? No express service available apparently which I found odd as it was their error. Disappointing
Kerryn H.
Answer from Petit-Fernand
Hello Kerryn, We are sorry to hear you haven't received your replacement labels yet. Please do not hesitate to contact our customer services to check the status of your order. Kind regards, Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Placed an order on the 3/09/23 not yet received. Contacted company who said they would honour another order out to me. Not yet received again. 8/09/23. Granddaughter as started school now 6/09/23 with out any of her labels.
Janette S.
Answer from Petit-Fernand
Hello Janette, thank you for your review. We are sorry to hear there were some delays with the postal services and your first order did not reach you on time for the start of school. We are hoping the second order will reach you very soon! Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
The stickers stick very poorly. Not recommended
Invité
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the labels did not meet your expectations. We have contacted you today to offer you a solution. We look forward to your feedback. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Never received first order, still waiting for second, think its a scam, bad company.
Invité
Answer from Petit-Fernand
Hello Hannah, We are sorry to hear you fell like our company is a scam. Your second order was shipped on the 31st August so should be with you very soon! Jessica, Petit-Fernand.
1
/5
★☆☆☆☆
Unfortunately, I can no longer make a positive statement, the non-adhesive labels were replaced by non-adhesive labels. As a result, the money was supposed to be refunded to me... as my account has not been changed in a long time, the money is now supposedly gone... Well, a long back and forth without any success. In addition, the shipping took forever.
Mrs
Translated review
Answer from Petit-Fernand
Hello Jenny, Thank you very much for your super positive review, which we are very pleased about! ?? We are always there to help you in the best possible way. That is very important to us! Have a nice day, ???? Elise, EsIstMeins
1
/5
★☆☆☆☆
Postage took an age
Invite
Answer from Petit-Fernand
Hello Paula, Sorry to hear the postal services were slow and your order arrived later than expected! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I have not received the order until today?????? So I will not recommend you ????????
El L.
Translated review
Answer from Petit-Fernand
Hello, we are sorry that your order has not arrived. We have contacted you today to offer you a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
The product never got to me!!!!!!!! I placed order in August but still today that we are on September 8 nothing!!!
Antonella
Translated review
Answer from Petit-Fernand
Good morning, we are sorry to hear about this shipping anomaly by postal services. We have sent you an email to find a solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The labels never arrived. After waiting for more than a week
Laura
Translated review
Answer from Petit-Fernand
Good morning, We are sorry to hear that you did not receive your order. I confirm that it has been fully refunded. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received it and on Monday classes start and I have already called and called several times as they have been sent and nothing has arrived.
Invité
Translated review
Answer from Petit-Fernand
Good morning, We are sorry for this situation. Your last order was shipped on 08/31 so the maximum delivery date by Correos is 12/09. Please let us know if the post office misses this deadline again. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
First order I place. 3 weeks and it does not arrive. I complain, they are going to refund me the money. I order again the same, this time express, where they guarantee delivery before 6 pm, 2 days after shipment. I paid more expensive for nothing. It did not arrive
Invité
Translated review
Answer from Petit-Fernand
Good morning, We have just contacted you to help you with this situation. Hello, Camille Petit-Fernand