/10
★★★★★
based on 125728 reviews published
★★★★★
based on 125728 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The labels are very pretty, but on the clothes labels the writing is super small, although I chose the same font and color as the object labels (which sound great). You have to get really close to see who the garment belongs to, which isn't very practical for school, and I think I'm going to have to rewrite on them, which is a shame and loses its interest.
Cliente
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Answer from Petit-Fernand
Hello Claire, We are sorry that your order did not give you complete satisfaction. Our customer service department has been in touch with you in order to provide you with a solution as soon as possible. We wish you a very nice day, CMonetiquette
3
/5
★★★☆☆
For the price of the products, the work isn't perfect: the labels decorating the tartine boxes have air bubbles, and one of the 6 had a small dent in the plastic. But the boxes are great to use, and the disingne are great for kids.
Madison
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Answer from Petit-Fernand
Hello Madison, We are very sorry that our products did not meet your expectations. Our customer service has just contacted you to help you. We wish you a very nice day, CMonetiquette
2
/5
★★☆☆☆
The mini object labels don't stick properly to the pens and pencils - they peel off slightly right from the start... not a good sign for the future.
Invité
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Answer from Petit-Fernand
Hello Irène, We are sorry that your order did not give you complete satisfaction. Our customer service has contacted you by email in order to solve this problem as soon as possible. Very nice day to you Cmonetiquette
3
/5
★★★☆☆
It's a shame I didn't have better tracking. I tried to trace the delivery and the parcel number, but even the site couldn't find my connection.
Jodie
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Answer from Petit-Fernand
Hello, We have contacted you by email in order to bring an answer to your problem. We wish you a very nice day, Cmonetiquette
3
/5
★★★☆☆
They take forever to deliver the package, even the first time it was lost and they had to send it again.
Carolina
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Answer from Petit-Fernand
Good morning Carolina, We are very sorry that the delivery took so long. We hope you like our products. Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
What happened was that the deliveryman didn't drop off the parcel because he couldn't find the address, even though it was correct! What's more, the wait to receive the parcel was prolonged.
Invité Cécile
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Answer from Petit-Fernand
Hello Cécile, We are sincerely sorry for this delivery anomaly by the postal services. Our customer service has contacted you by email in order to help you as best we can. Have a nice day, Cmoentiquette
3
/5
★★★☆☆
I do very well with the adhesive labels, although they do occasionally come off with washing even at low temperatures. I would have liked to order other items as well, such as the water bottle or the personalized bag, but for anything other than labels there is a flat fee for shipping that makes people give up on the order. Too bad indeed!
Laura
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Answer from Petit-Fernand
Good morning Laura, it is not normal for labels to peel off if properly applied. If you experience any problems, please do not hesitate to contact us at [email protected] telling us a photo of the defective products. Regarding the shipment of items, they are shipped in packages of higher size, weight and therefore price. We remain at your disposal and wish you a good day.
3
/5
★★★☆☆
The delivery time to was different to when they actually arrived.
Mccauley
Answer from Petit-Fernand
Hello Ashleigh, sorry to hear there were some delays with the postal services! Hope you were happy with your order! Kind regards, Jessica, Petit-Fernand
3
/5
★★★☆☆
I love the product. I have been using it for a couple of courses for my little girl...but by mistake, I understand, I got a whole page with a different name. I have lost that page so I can use it with my daughter. Otherwise fine, as always.
Marina
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Answer from Petit-Fernand
Good morning Marina, We apologize for this error on our part. We have just sent you an email to help you. Good morning, Camille Petit-Fernand
3
/5
★★★☆☆
I never received my order. I was given a full refund very quickly though.
Dawn D.
Answer from Petit-Fernand
Hello Dawn, we are sorry that your order never reached you, despite having been sent within the time frame. We apologise for this issue with the postal services and are always here to help and offer solutions when needed! Kind regards, Jessica, Petit-Fernand.
3
/5
★★★☆☆
The labels are very pretty and arrive quickly. The ones for clothes and shoes are very practical and hold up well over time. This time, unfortunately, some of them are difficult to remove (poor pre-cutting). Some item labels are also too big.
Invité
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Answer from Petit-Fernand
Hello Camille, We are sorry that your order did not give you complete satisfaction. Our customer service department has been in touch with you in order to provide you with a solution as soon as possible. We wish you a very nice day, CMonetiquette
3
/5
★★★☆☆
Disappointed with this year's order the labels are no longer as beautiful and even slightly blurred! 🙁 too bad I liked it better before
Invité
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Answer from Petit-Fernand
Hello, I'm sorry that your labels arrived with such a production defect. I've just e-mailed you to help you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Order Number 3001138826 Untraceable order, I did not receive anything at home, although the website indicates that the package was delivered. Good thing I only paid 3 - UPDATE Order received!
Francesca
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Answer from Petit-Fernand
Good morning Francesca, we are sorry for this shipping delay by the postal service. We have contacted you to provide more information. We remain available and wish you a good day. Alessio, Petit-Fernand
3
/5
★★★☆☆
The labels were very pretty but they mixed up the labels of the 2 children, which was very annoying given that they were back-to-school gifts.
Invité
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Answer from Petit-Fernand
Hello. Thank you for your suggestion. For environmental reasons, we only send separate chequebooks when ordering several Packs. However, don't hesitate to request separate checkbooks in advance at [email protected]! We're here to help? Luce C-MonEtiquette
3
/5
★★★☆☆
Have always been satisfied so far, so have often reordered shoe labels. Placed a new order on 18.08.23. The confirmation email stated the usual processing time of 48 hours. The labels should have been sent by then. To date (24.08.23) no shipping confirmation received. The customer account states that the delivery should take place between 26.08.23 and 04.09.23. If the delivery arrives at the beginning of the specified period - ok, there can always be delays, but 04.09.23 is very late and incomprehensible. If you write an email to customer service, all you get back is a standardized reply with a reference to the 48-hour processing time and the subsequent shipping time by the postal service. Money has already been paid. Not really satisfactory.
Anna B.
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. Due to a large request, we are currently experiencing a slight delay in delivery times. We have contacted you this morning. We wish you a good day. Elise, EsIstMeins
3
/5
★★★☆☆
Unfortunately, my order was a bit of a dud
Cindy
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Answer from Petit-Fernand
Hello. I'm sorry for this production anomaly, I've just sent you an email to help you! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I have completed my first order in chronoposte supposedly in 24h 48h except that I received in 3 or 4 days so avoid this shipment is abuse really otherwise it's fine.
Invité
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Answer from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery did not meet the stated delivery times. Please contact us at [email protected] with the order number concerned so that we can help you! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
After a request for a reprint because the labels weren't readable, we received the same thing, only worse. I think the colors, or the font, are wrong. Then you should remove this option from your online menu.
Elodie
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Answer from Petit-Fernand
Hello, I can confirm that your labels with the new design will be reproduced today! Thank you for your suggestion, we'll pass it on to the relevant department. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Order received halfway. This is the third time I've placed an order. This is the 1st time this has happened. I'm waiting for the balance of my order.
Carole Clericy
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Answer from Petit-Fernand
Hello. I can confirm that the missing elements of your order were shipped the day before yesterday, and you should receive them very soon. We apologize for this production anomaly. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I paid for 24h delivery and received my item 5 days later.
Céline M
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Answer from Petit-Fernand
Hello, I'm sorry that the Chronopost delivery was not respected. I have just reimbursed you for these costs, and we will also open a claim on our side. Please accept our apologies for this delivery anomaly. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Very good quality nothing to say but the. Format is very large compared to my order last year. I have to recommend a smaller size?
Kamal Kazouti
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Answer from Petit-Fernand
Hello Kamal, we're sorry to read your message. We have just contacted you by email in order to better understand your request, as we have not changed formats since last year. Have a great day, and thank you very much for your confidence. Sandra C-MonEtiquette
3
/5
★★★☆☆
Delivery of the order when a complaint was filed because it did not arrive.
Noelia
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Answer from Petit-Fernand
Good morning Noelia, Hopefully you have received your order. If not, please contact us at [email protected] to help you. Hello, Camille Petit-Fernand
2
/5
★★☆☆☆
Order received quickly and conformed to our expectations in terms of visuals. The labels are very pretty and make it easy to personalize baby's items for the nursery. However, I'm very disappointed with how well the labels hold up on clothes! They came off in the 1st wash, even though I followed all the instructions. I wouldn't recommend it at all, as it's not financially advantageous...
Aurore Pap's
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Answer from Petit-Fernand
Hello Aurore, I'm sorry to read your opinion, but our labels are very resistant to washing. We invite you to contact us today via our contact form so that we can help you. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
Labels are pretty, but they come off... Whether it's object labels or clothing labels.
Audrey K
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Answer from Petit-Fernand
Hello Audrey, we're sorry to read your message. We have just contacted you by email in order to help you. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
The colors aren't as pretty as my previous orders (less choice and less quality) w In addition, the quality of the labels I bought this time is really inferior (they come off with difficulty and there are still bits of "glue" on the self-adhesive clothing labels). I'm really disappointed with this purchase, whereas I was completely satisfied with the last 2 orders.
Salhi- Simonet
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Answer from Petit-Fernand
Hello, please contact our Customer Service via our contact form 🙂 Please send us photos of the labels in question so that we can send them back to you. Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
I found it unacceptable that this year my order was mixed up. I ordered two maternal packs and separate labels for my 9 year old, so there were three first names and instead of receiving 3 notebooks with their own labels, I received 4 and everything was mixed up inside. I had to unstrap everything to check the accuracy of my order and to dispatch to each their labels. I thought the service was a shame. The quality of the labels has always been top-notch, which is why I order them every year.
Laurie Guedj
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Answer from Petit-Fernand
Hello. I'm sorry your order arrived mixed up. This should not be the case, so I will contact you this morning to discuss a solution. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I did not receive all of my order!!!
Audrey Corrao
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Answer from Petit-Fernand
Hello Audrey, We're sorry to read your message about the Post Office delivery. We have just contacted you by email in order to help you, and send you back the order. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
I've been a customer for many years, but in recent months the quality of iron-on labels has changed, and not for the better. The print is less sharp, coarser, more pixelated and less elegant, but also the quality of the backing is really less good, thinner, more plasticized, the label melts on the fabric losing its shape, it "dislocates" and drools. When I placed my second-to-last order, I thought it was a serial problem. I didn't want to make a complaint, as I'd already had to do one for a gourd (and the after-sales service had done a good job on that one), I didn't want to act like a never-satisfied customer, so I made do with these labels, which I was moderately satisfied with, hoping that it would be better with my future orders (with 3 children, I use a lot of labels). But with my new and latest order, I see that it wasn't just a serial defect, but a change in quality. So I don't think I'll be ordering again, as the result on the clothes is really unfortunate. It's a pity, because up to now I've been more than satisfied!
Mme Elisa Sanz
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Answer from Petit-Fernand
Hello. I'm sorry to read about such a quality problem. I will contact you this morning by e-mail to discuss the situation. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I ordered two gourds and loved them. I would recommend them. However I am very disappointed with the labels, too small and poorly explained for the order I will not repurchase. For these I'm not happy at all.
Amelie
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Answer from Petit-Fernand
Hello, I'm sorry that our labels are not what you wanted. I will contact you to discuss how we can improve! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
Having ordered elsewhere, I was disappointed! Not many labels ... especially for items, I had to buy others... I'll go back to pepehart.
Invité
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Answer from Petit-Fernand
Hello. The number of labels is well specified when placing your order, we are sorry that it does not correspond to what you wanted. We remain available to help you. Have a nice day? Luce C-MonEtiquette