/10
★★★★★
based on 125623 reviews published
★★★★★
based on 125623 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I'm usually very satisfied with the products I order. This time, I'm disappointed by the red color of the labels, which is more orange.
Blandine O.
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Answer from Petit-Fernand
Hello, thank you for your loyalty. We're sorry that this time your labels didn't come out quite as you expected. We hope, however, that you will once again find what you're looking for in our wide range of colors and illustrations 🙂 Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The concept is great! My daughter loved choosing her labels. However, I think the quality has gone downhill over the years. What a shame!
Jasper
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. Please do not hesitate to send us any comments you may have, as your satisfaction is our priority. Happy holidays. ?????? Elise, C-MonEtiquette
2
/5
★★☆☆☆
Iron-on and self-adhesive labels are not clear enough. Very long delivery time despite the extra cost. Delivery announced on Monday received on Thursday. Too late.
Annie
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Answer from Petit-Fernand
Hello, thank you very much for your feedback. ?? The self-adhesive and iron-on labels appear in two separate tabs on our website, and are also mentioned on the respective product description sheets. We have also just refunded your shipping costs. Happy holidays. ?????? Elise, C-MonEtiquette
2
/5
★★☆☆☆
Very nice apparently , when the iron-on labels arrived I immediately used them. But on the first wash half the label came off. Sorry to hear that.
Parodi Y.
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Answer from Petit-Fernand
Good morning, I am very sorry to hear that you encountered problems with the labels. It is abnormal for them to come off if the instructions were followed correctly. We have just contacted you for more information. Have a good day, ?????? Elise, Petit-Fernand
3
/5
★★★☆☆
Always an excellent product. I just find the delivery much too long 13 days. Now, however, I would not hesitate to recommend it if necessary.
Dolorès G.
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Answer from Petit-Fernand
Hello, We are sorry to see that your order has taken longer than expected to reach you. We hope you like it. Happy holidays. ?????? Elise, C-MonEtiquette
3
/5
★★★☆☆
The labels, just put in envelopes, are not in good condition when they arrive at my home. For the price I expected better packaging. I hope the quality of the labels will outweigh the packaging.
Elisa
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Answer from Petit-Fernand
Hello, We are surprised to read your e-mail. The label books are indeed sent in an envelope. Please contact us so that we can help you. Have a nice day, Elise C-MonEtiquette
3
/5
★★★☆☆
The choice of labels was limited. Also, the labels don't stick as well as they used to; they peel off easily after washing (even though they are washed at low temperature and not tumble-dried), which is a shame. I don't think I'd recommend the site, to my great disappointment.
Stella P.
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Answer from Petit-Fernand
Hello, We're sorry to read your review. However, our labels have not been restricted, only the patterns have been updated recently. Please contact us so that we can suggest a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
The package was delayed for a long time, the company with which they send is not of quality. The package arrived in an envelope all dirty, and in very very bad condition of the transport, very bad image.Luckily the product inside was not damaged. I think they should change the shipping method.
Arturo
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Answer from Petit-Fernand
Hello, Thank you for taking the time to write to us. We are sorry to hear that your order arrived late and in this condition. We hope to see you again another time ! Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
The labels peel off very, very easily, so I'm not at all satisfied with these products R. GROS
Roseline G.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
I never received my order and requested a refund. It was promptly returned to me. However, I would have liked to receive a compensation, a detail for the inconvenience caused.
Araitz
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Answer from Petit-Fernand
Good morning, We are sorry to hear that you were not able to enjoy our products. However, we are glad that the refund arrived so quickly. We hope to see you again in the future. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
Article received quickly but a little disappointed the color of the box is flashier than on the photo And the personalization on the box does not have a visual quali. I'm giving it to a two-year-old, who won't be able to see it, but it's a good idea. As for the gourd, it looks good visually, just a tiny tear on the side.
Sarah ?.
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Answer from Petit-Fernand
Hello Sarah, We are sorry to read that your order did not meet your expectations. Unfortunately we don't have enough information to contact you, but we invite you to get in touch with our customer service department so that we can help you as best we can. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Very disappointed with the items received. Very expensive for what they are. I ordered toiletry bags I thought would be waterproof inside but no but still it could pass if the inside was well done but no all the seams are visible. A horror I don't even dare offer them.
Nathalie
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Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Labels print well but peel off except on paper or cardboard. Disappointing.
Angelique B.
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. We are very sorry to hear about the inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I don't like having to pick it up at the shipping point (store) when it's an envelope that fits in my mailbox at home. It's a lot of work for me to go to another town for an envelope.
Invité
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Answer from Petit-Fernand
Hello, We have changed our shipping methods to make delivery faster than before. We are sorry to read that in your case it is more complicated this way. We try to find the best solution for you. That's why your comments are very important to us ! Good day, Camille Petit-Fernand
2
/5
★★☆☆☆
I ordered 2 bottles and one broke not even 2 days later (lid)... For the price I'm still disgusted.
Axelle.d
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Answer from Petit-Fernand
Thank you for your feedback. We are very sorry to hear about this inconvenience concerning your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Positive points: second experience with this site, this time for the new bags! They can be personalized and are of very good quality on delivery. Big downside: I wanted to have them quickly before leaving on vacation, so I took express delivery (max 48h). On the website, the order was prepared in 24 hours, even though it took longer... + delivery time not respected... What's the point of taking this option at 9 to receive them 5 days later like a standard delivery? Too bad about that. Otherwise, I'm completely satisfied with my purchase.
Clo R.
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Answer from Petit-Fernand
Hello, Thank you very much for your feedback. It is very rare for our lead times to be so long. However, we will notify our teams and reimburse you for the shipping costs. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
This is the second time I've ordered self-adhesive labels for clothes. I'm quite disappointed for the second time, the labels don't hold and wash off on the 1st wash.
Jessica B.
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Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
The product never arrived. I contacted them after three wks and they did respond quickly offering to resend or full refund. I received a full refund.
Mt
Answer from Petit-Fernand
Hi Maria, Thank you for your feedback. We apologize for the inconvenience caused by the delay in receiving your product. We're glad to hear that our customer service was able to assist you with a full refund. If you have any further questions or need assistance, please feel free to reach out. ?? Chiara, Petit-Fernand
2
/5
★★☆☆☆
I ordered two bottles and labels for my son's first day of school. The bottle with the spout is fine, and the labels are as described. However, the bottle with a straw is a failure. It leaks all the time and has to be upright all the time. Don't think about putting it loose in your bag or your child's bag, as the whole thing will get soaked. I'm extremely disappointed. As a result, it's unusable for the purpose I had in mind (carrying it to school every day). I regret my purchase!
Carole
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Answer from Petit-Fernand
Hello, We are sorry to read your message. Our bottles are specially designed not to leak. It is therefore not normal for yours to leak. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I'm disappointed with the adhesion of the labels, whether on clothes or on objects.... After one day, they peel off easily.... these objects are handled by 3 and 5 year olds. I thought these labels would really stick for at least a few months....see a year 😉
Teresa B.
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Order was not complete. No availability by phone and no response to emails!
Anne-christin H.
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Answer from Petit-Fernand
Hello, thank you very much for your comment. We are very surprised to read your review as we did reply to your email on November 15th. We are always at your disposal. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
After 2 months of use, it's not a great success. The labels are coming off certain garments (depending on the material). Disappointed...
Levesque
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Answer from Petit-Fernand
Hello, We are very sorry that our labels do not meet your expectations. Our labels are designed to be long-lasting and wash-resistant. We will pass on your comments to the relevant departments. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Having ordered a kindergarten pack, I find that the labels are moderately well designed. For example, the clothing stickers are too large, while a large part of the surface is taken up by the image. It's often difficult to stick them on properly. But the worst thing is the number of messages you get after you buy! I've just unsubscribed from the mailing list and there's a text message. All that for a book of labels))) I won't do it again, that's for sure.
Ln
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Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry to hear that your purchase experience did not give you complete satisfaction. We take note of your comments and will pass them on to the relevant departments. Have a nice day, Elise, c-MonEtiquette
2
/5
★★☆☆☆
I haven't received them yet it's been more than 10 days.
Sabrina
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Answer from Petit-Fernand
Hello, Thank you for your feedback. Our customer service has sent you a reply informing you that, according to the tracking of your order, your package was dropped off at your relay point on 08/11. We hope you will be fully satisfied with this reply. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Clothes labels come off in the wash.. followed instructions precisely. It's unfortunate but they stay on my child's water bottle so not completely useless. Expected better.
Victoria
Answer from Petit-Fernand
Hello Victoria, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand ??
3
/5
★★★☆☆
I love the brand, but since you manage the shipping via Seur, it is a chaos.
Ana
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Answer from Petit-Fernand
Hello, Thank you for leaving us a comment 🙂 We are sorry that your experience with our carrier did not meet your expectations. We changed our shipping methods for a faster delivery than before and we are sorry that in your case this was not the case. We hope you will try again another time 🙂 Good day, Camille Petit-Fernand
3
/5
★★★☆☆
Very easy to stick on a garment or comforter, but doesn't stand up to the washing machine with 1 cycle at 40 degrees.
Gatard
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Answer from Petit-Fernand
Hello, thank you for your feedback. However, it is not normal for your labels to come off like this. This is a product designed to last over time. That's why we've just e-mailed you to help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
The gourd is really great! But then frankly the straw ... catastrophic ... it does not hold and my son finds himself at kindergarten without being able to drink ... too bad for the price ...
Charlotte K.
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Answer from Petit-Fernand
Hello, Thank you for sharing your feedback with us. We are very sorry for the inconvenience and have just contacted you by email to help you with your product 🙂 Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I'm very disappointed because I had ordered iron-on labels. They are very easy to put on the garment but unfortunately they don't hold at all. After just 2 washes, the labels are already starting to peel off and are barely holding on. I'm really disappointed.
Lola R.
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Answer from Petit-Fernand
Hello, We're sorry to read your message. Our iron-on labels are designed to last over time. It is therefore not normal for them to come off when washed. Unfortunately, we do not have sufficient information to contact you. We invite you to contact our customer service so that they can help you. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
I buy the labels for school. The product is very good, the shipping very long, but patience if it waits if it is worth, the problem is that since October 10 I am still waiting .
Francesca
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Answer from Petit-Fernand
Dear Francesca, We would like to inform you that our customer service team will contact you as soon as possible to provide an update on your order and resolve the situation as soon as possible. We thank you again for your understanding. ?? Clare, Petit-Fernand