/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I can only give 1 star as i still have not received my order. I contacted your team and got an standard response to say it had been shipped. Its been nearly 2 months since i paid for my order. Very dissapointed as i have used 3 other times in past will have to go elswhere from now on.
Hedley4mum
Answer from
Petit-Fernand
We are very sorry to hear that the post lost your order in the transit and the labels didn't arrive as a result. Unfortunately for us, we could not influence the Royal Mail services. We offered you a new shipment on our cost and the labels were shipped 24 hours after you contacted us. We hope the envelope will arrive promptly! Please, let us know if there is anything else we can do for you. Kind regards, Stacy
1/5
★☆☆☆☆
Still haven't received my order
Vanessa L.
Answer from
Petit-Fernand
Hello Vanessa, we are very sorry to hear you have not received your order yet! We have sent you an email so we can find a solution together. Kind regards, Jessica
1/5
★☆☆☆☆
Order was lost then replacement hasn't arrived either
Colette
Answer from
Petit-Fernand
Hello Colette, I have contacted you by email regarding delivery times. Do not hesitate to contact us should you have any further question. Kind regards, Jessica
1/5
★☆☆☆☆
I paid for the order but did not receive it
????
Answer from
Petit-Fernand
Hello Anna, i am sorry to hear you haven't received your order yet! I have sent you an email so we can find a solution together. Kind regards, Jessica, Petit-Fernand