/10
★★★★★
based on 125728 reviews published
★★★★★
based on 125728 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery time too long.
Angelique Cattin
Translated review
Answer from Petit-Fernand
Hello, I'm sorry that delivery is taking longer than usual at a time when the post office is overloaded. I will contact you this morning to make sure that you have received your order. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
The label doesn't hold much after ironing and hangs on the net for more than 10 seconds, but after 1 wash it's completely gone! Very disappointed considering the price and time spent! Would not recommend
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm sorry that you are not entirely satisfied with our products. I will contact you in the morning to discuss the problem! We are available to help you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I thought I'd get the labels in grey and the writing in white, but it's the other way round. I find it difficult to know which color to select. The names of the colors are not indicated. I'll do with those this time.
Melissa Renaud
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Answer from Petit-Fernand
Hello, I'm sorry to hear that the labels you received are not what you ordered. I've just contacted you to discuss the matter! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
We ordered the labels before leaving on vacation. They arrived while we were away. When we got home, we discovered that they didn't have the unicorns we wanted to go with the child's name.
Invité
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Answer from Petit-Fernand
Hello. I'm sorry that our products are not what you wanted. I see from your order that you did not order a unicorn illustration! I will contact you in the morning to discuss this with you. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
My labels never arrived
Anna D.
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Answer from Petit-Fernand
Good morning Anna, as communicated to you we have reshipped your order. You will receive the new order within this week. If not, please do not hesitate to contact us. Good day Alessio
3
/5
★★★☆☆
Delay too long order on 5/08 delivery on 16/08 .my daughter could not have her labels, she was leaving on the 16th in the morning for camp.
Invité
Translated review
Answer from Petit-Fernand
Hello, I'm sorry to read that delivery seems to be taking a long time. Your order was shipped on August 09, 48 hours after you placed it. The post office then sent it to you in 6 working days! Please contact us at [email protected] so that we can discuss the situation. Have a nice day? C-MonEtiquette
3
/5
★★★☆☆
A difference between what I had done on screen and the final rendering. Now we'll see how well they match
Audrey G
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Answer from Petit-Fernand
Hello, I'm sorry to hear that the labels you received are not what you ordered. I've just contacted you to discuss the matter! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Disappointed And price a bit high
????
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Answer from Petit-Fernand
We're sorry if our products don't meet your expectations, but we'll be happy to help you at [email protected]! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I don't recommend... what a disappointment Order placed, shipped the next day. 13 days later still nothing received even though the site tells me that the order has been delivered. Positive points: the price and customer service that responds quickly.
Invité
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Answer from Petit-Fernand
Hello. I'm sorry you didn't receive your order. I've just replied to your email to offer you some solutions! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
It took forever to arrive. The stickers were great as always but this time they took too long.
Eva Cortes
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Answer from Petit-Fernand
Good morning, We are delighted that you like our products but we are very sorry for this delay in delivery by the post office. Good morning, Camille
3
/5
★★★☆☆
The label is very practical but doesn't stick as well as before.
Alexandra Chevallet
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Answer from Petit-Fernand
We're sorry if our products don't meet your expectations, but we're always available at [email protected] if you'd like to give us any further details to help you out! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Unfortunately, the order did not arrive as announced. I wrote an email to ask what happened to my order and received no reply. Poor customer service.
Rebecca F.
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Answer from Petit-Fernand
Hello Rebecca, We are sorry that you have not received your order as advertised. We have contacted you this morning to better identify the problem. We wish you a good day. Elise, ItIsMine
3
/5
★★★☆☆
Delighted with the labels I bought previously Disappointed with the lunch box, perhaps I didn't read the description properly but I thought the design was engraved in the box when it's just a sticker on top, there were bubbles in it,! which I was able to remove myself by going over it with a square and so I redid the edges too. Otherwise, the box itself is fine. It's ideal because I can put a jar of compote in it, as it's quite high.
L Vddaele Dv
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Answer from Petit-Fernand
Hello and thank you for your feedback. We are sorry that what you received was not what you expected. Please do not hesitate to contact us at [email protected] if you notice such a problem! We'll be able to help you better! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
The personalization options are varied. However, I'm disappointed that the labels don't stick properly on pens.
Céline Defoy
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Answer from Petit-Fernand
Hello! Our 1-line labels are designed to be applied to felt-tip pens, while our "mini" labels are suitable for pencils or crayons! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
The stickers on the bottles come off very quickly when you put them in a bag.
Cha
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Answer from Petit-Fernand
Hello. This problem is not normal. I will contact you in the morning to propose a solution. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I ordered a gourd, a snack box and 30 iron-on labels, and while the gourd and the box are great quality, I'm very, very disappointed with the labels because, despite following the instructions to the letter, I've already got 4 of them peeling off my clothes. I wouldn't recommend them at all.
Clémence Dubreuil
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Answer from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Fast delivery, compliant products, but I find the bottle caps very hard to close.
Sabaah
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Answer from Petit-Fernand
Hello and thank you for your feedback. We are in the process of redesigning this cap so that this problem no longer arises! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
Thermo-adhesive labels don't stick
Invité
Translated review
Answer from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I'll be in touch in the morning to discuss the situation directly with you and the solutions that might suit you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I did not receive my order although I contacted customer service and the response and solution was very quick. I would have liked to be able to comment on the product.
Blanca
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Answer from Petit-Fernand
Good morning Blanca, Thank you for your message. We regret this delivery anomaly on the part of Correos. We hope that you will try again to give us your opinion about our products. Hello, Camille Petit-Fernand
3
/5
★★★☆☆
Very good product and nice colors, honestly though I preferred the texture of other years. Now it is really plasticized adhesive, before it looked more like paper...I preferred it. Arrived in 10 days
Elisa
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Answer from Petit-Fernand
Dear Elisa, We are sorry to hear that your order did not meet your expectations. In fact, we have recently made some changes to improve the quality of the labels, some of them appear more glossy. Should you experience any problems, please feel free to send us photos of the affected products to [email protected]. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
3
/5
★★★☆☆
Hello, I have ordered labels several times without any problem. This time, I find that the quality of the printing is not great, it lacks color compared to last time. The delivery time and the delivery of the order are top notch. Do you have 1 label for socks?
Emilie Chavanne
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Answer from Petit-Fernand
Hello. We haven't changed the colors themselves, so there was indeed a printing problem! I'll contact you to find out more! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
It remains to be seen whether this will hold.
Invité
Translated review
Answer from Petit-Fernand
Please let us know at [email protected] as soon as you can! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
The gourds are pretty, too bad the two gourds I bought leak.
Hiba
Translated review
Answer from Petit-Fernand
Hello. Please contact our customer service department with photos of your bottles so that we can find a solution for you as soon as possible! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
The delivery took a disproportionately long time and did not arrive within the specified period, which meant it was too late for the school enrollment gift.
A.l.
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Answer from Petit-Fernand
Hello, We have checked everything and the latest date of receipt for your order was August 10, 2023. You received it on August 09. However, we hope you like our products. Have a nice day ? Elise, EsIstMeins
3
/5
★★★☆☆
The labels ordered, nothing to complain about. However, I was disappointed with the wooden medallion. The wood was damaged, with a mark right down the middle.
Juliette
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Answer from Petit-Fernand
Hello and thank you for your feedback. It is indeed not normal that you have received a label with such a defect, I will contact you in the morning to find a solution! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Stickers are great! The lunch boxes look great but unfortunately much too thick for a school bag.
Lisa
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Answer from Petit-Fernand
Hello Lisa, Thank you very much for your review. It is a pity that the box did not meet your expectations. Our lunch boxes for children measure 210mm (L) x 85mm (H) x 145mm (W) and we also offer the snack box which would have been better for you here. However, we are very happy that you like our stickers! Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
The envelope took on water in the letterbox, delivered during my vacations... so the labels warped... Maybe rethink the packaging: one of your competitors, from whom I also ordered labels, uses envelopes with bubble wrap. No problems.
Invité
Translated review
Answer from Petit-Fernand
Hello and thank you for your suggestion. We are indeed trying to limit the use of plastic in our labels. I'll contact you in the morning to discuss a solution for your curled labels! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I ordered labels as I do every year and did not receive my order. But I called customer service and they issued a refund, which I received.
Invité
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that you have not received your order. We thank you for your understanding of this situation and we are delighted to have been able to find a solution for you! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
Poor customer service.
D.
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Answer from Petit-Fernand
Hello, We contacted you this morning to help you. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Labels arrived as ordered however over the years in my opinion they have lost some quality. The shoe labels were better when there was also the clear part to apply on top for more durability. Also the ones to iron on I preferred the earlier ones.
Silvia
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Answer from Petit-Fernand
Dear Silvia, We are sorry to hear that your order did not meet your expectations. Should you experience quality problems, please feel free to send us photos of the affected products to [email protected]. We remain at your disposal and wish you a good day Alessio, Petit-Fernand