/10
★★★★★
based on 127432 reviews published
★★★★★
based on 127432 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Never received order
Helen M.
Answer from Petit-Fernand
Hello Helen, We are really sorry there was an issue with the postal services and you never received your order! The order was correctly sent on our end, and I can see your order was subsequently fully refunded by us. Do not hesitate to contact us if we can help you in any other way! Kind regards, Jessica, Petit-Fernand.
3
/5
★★★☆☆
An error in the first name on part of the booklet (sibling inversion)
Gwladys Rousseau
Translated review
Answer from Petit-Fernand
Hello, we're very sorry about this production anomaly. I've just tried to contact you in order to send you back your good labels! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
Took longer than expected for delivery. Needed to send a few e-mails as I was beginning to panic. This item was for my holiday, unfortunately it didn't come in time.
Billy C.
Answer from Petit-Fernand
Following our phone conversation, you mentioned that you was reviewing the cushions. We do manufacture the labels and we hope you enjoy our products!
3
/5
★★★☆☆
Too bad the notebooks are no longer separated for each first name and last order my notebook was damaged.
Cardi
Translated review
Answer from Petit-Fernand
Hello! Don't hesitate to contact us directly at [email protected], so that your notebooks can be separated for each first name! We'll be happy to help. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I think it's a shame that the personalization is just a sticker. I was expecting something else.
Sophia
Translated review
Answer from Petit-Fernand
Hello Sophia, Thank you for your order and your review. We are sorry that the personalization did not meet your expectations. I have taken note of your comment and will pass it on to the relevant department. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
I wasn't aware that I would have to pay taxes for the product when entering Switzerland.
Diana F.
Answer from Petit-Fernand
Hello Diana, I am sorry you had to pay taxes on your order. We have contacted you by email regarding this issue. Kind regard, Jessica, Petit-Fernand
3
/5
★★★☆☆
Product quality and choice are perfect. However, delivery took an extremely long time (2 weeks).
Deligne Anais
Translated review
Answer from Petit-Fernand
Hello Anais, We're delighted that you like our products. We are, however, sorry to hear that your order took a while to arrive. This is obviously not how we want our customers' experience to be. Please do not hesitate to contact us if you have any questions or need any assistance. Have a nice day, Léa C-Monetiquette
3
/5
★★★☆☆
I think school supply labels are too big
Stephanie Ferreira
Translated review
Answer from Petit-Fernand
Hello and thank you for your comment. I will contact you directly in the morning to find out more about your opinion and pass it on to our development department! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I'm a little disappointed by the rendering, which doesn't match the original simulation (there's a nice font difference between the first and second lines on the final product). It's a shame, because the labels are really pretty otherwise.
Invité
Translated review
Answer from Petit-Fernand
Hello. We're sorry that our labels don't match what you ordered. I will contact you in the morning to discuss the solutions I can offer you. We're here to help. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I haven't received my parcel and they keep telling me the same thing and slightly different.
Invité
Translated review
Answer from Petit-Fernand
Hello, we're sorry you didn't receive your order. As notified in the e-mail, your order has been shipped and is still in the postal service's lead time! Please do not hesitate to contact us again once the delay has passed! Have a nice day? The C-MonEtiquette team
2
/5
★★☆☆☆
The labels look great, there's plenty to choose from, but there's a BIG BEMOL over time, despite all the precautions I take to install the labels on the garments according to the instructions, IT DOESN'T LAST OVER TIME... After 2 washes, it's all gone, a real shame...
Lea
Translated review
Answer from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our labels. Iron-on labels are not supposed to peel off if applied correctly. I've just e-mailed you to discuss the situation directly with you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
The labels don't stick very well, which is a shame... The same goes for clothes... Either I'm in bad luck because I'm told it's not normal at customer service...
Mi Alexandra
Translated review
Answer from Petit-Fernand
Hello. We are sorry that you are not completely satisfied with our products. It is emotionally abnormal for our labels to come off. I will contact you directly in the morning to discuss the problem with you. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
The quality of the labels has been declining for some time. Despite the fact that we follow the instructions for applying and waiting, a large number are gone after the first wash!
Alice Garcia
Translated review
Answer from Petit-Fernand
Hello. We are sorry that you are not completely satisfied with our products. It is not normal for our labels to come off. I will contact you in the morning to discuss a solution. We're here to help. Luce C-MonEtiquette
2
/5
★★☆☆☆
The labels do not wash off. Impossible for me to recommend
Me V
Translated review
Answer from Petit-Fernand
Hello. We are very sorry that you are not entirely satisfied with our products. I will contact you in the morning to discuss the problem. We are here to help you. Luce C-MonEtiquette
3
/5
★★★☆☆
For the price of the pack, I would have liked more small pencil labels.
Invité
Translated review
Answer from Petit-Fernand
Hello and thank you for your message. We take our customers' suggestions into account and I'll pass this one on to the relevant department! Have a nice day! ? Luce C-MonEtiquette
3
/5
★★★☆☆
I placed my order as it was estimated to arrive by the estimated date, but it did not arrive by that date so I cannot use it and I had to look for an alternative. However, I have to say that the customer service team was very responsive to my questions and resolved the incident.
Martuki G
Translated review
Answer from Petit-Fernand
Good morning, Thank you for your message. We are sorry to hear that you were unable to use your products in time. We are here to help you. Good morning, Camille Petit-Fernad
3
/5
★★★☆☆
I think the labels are really nice. The thing is, some of them come off easily.
Invité
Translated review
Answer from Petit-Fernand
Hello Aurélie, We have contacted you by email so that we can find a solution together. Have a nice day? Léa C-Monetiquette
2
/5
★★☆☆☆
I purchased the labels because they were guaranteed to be shipped by July 22, instead they arrived on the 24th after I no longer needed them
Invité
Translated review
Answer from Petit-Fernand
Good morning, We are sorry you did not receive your order in time. Shipping actually takes a maximum of 10 business days. You received the shipment late but still within the time frame specified by the postal service. We remain available for any information sur [email protected] and wish you a good day. Alessio, Petit-Fernand
3
/5
★★★☆☆
Very nice labels and fast delivery. On the other hand, it's very difficult to peel off the small labels (mini format) to stick on objects. No problem with other formats, but this one is a real pain. I had the same problem last year. It's a pity, because it wastes time and is a bit discouraging.
Delphine Motin
Translated review
Answer from Petit-Fernand
Hello Delphine, I have just contacted you by email so that we can find a solution to your problem. Have a nice day! Léa C-Monetiquette
3
/5
★★★☆☆
Hello, trustworthy site, but it's a shame we can't put more characters for people with long names.
Invité
Translated review
Answer from Petit-Fernand
Hello and thank you for your message! We've taken your comment into account and will pass it on to the dedicated department! Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
Labels have an error
Abruzzese G.
Translated review
Answer from Petit-Fernand
Good morning Giulia, we are sorry to hear that your order is not in line with your expectations. We have contacted you providing you with a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
3
/5
★★★☆☆
Product is fine but delivery took over a week
Jane V.
Answer from Petit-Fernand
Hello Jane, We are sorry to hear your delivery took a long time! Our delivery times to the UK are between 3 to 10 working days, as stipulated on our website. Kind regards, Jessica
3
/5
★★★☆☆
Pen labels are very difficult to remove
Audrey
Translated review
Answer from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our products. Please don't hesitate to contact us via our contact form to explain the problem in more detail so that we can find a solution for you! We remain available to help you. Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I've been getting labels from you for 5 years but with the previous order I encountered a problem. the adhesive clothing labels hardly came off the envelope you sent , it took minutes before I could do it and when I could it all remained ruined and folded. still I redo the order giving you confidence. hope for the best
Valentina
Translated review
Answer from Petit-Fernand
Dear Valentina, we are sorry to hear that you have experienced a problem in previous orders, this is definitely a defect. Should you ever have a problem on the labels again, we remind you that you have 3 months to report it to us as stated in the general terms and conditions. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
3
/5
★★★☆☆
I've been ordering for several years, but this year I was super disappointed with the item labels. They were much thinner go on the pencil and glued harder. Disappointed this year. On the other hand, I have nothing to say about the clothing labels.
Invité
Translated review
Answer from Petit-Fernand
Hello. We're sorry that you're not entirely satisfied with our labels. Indeed, the one-line labels for objects are not adapted to pencils and pens, the "minis" labels correspond better. Please do not hesitate to contact us directly at [email protected] so that we can advise you on our products! Have a nice day? Luce C-MonEtiquette
3
/5
★★★☆☆
I still haven't received my order...so I can't rate the product They have replied quickly to resolve the issue
Jm
Answer from Petit-Fernand
Hello Julia, I have contacted you via email regarding this matter. Kind regards, Jessica, Petit-Fernand
3
/5
★★★☆☆
Satisfied with the fast delivery and the self-adhesive labels are nice, but several of them stick to the backing and are therefore unusable.
Lempereur
Translated review
Answer from Petit-Fernand
Hello, we're sorry that you're not entirely satisfied with our labels. Please do not hesitate to contact us at [email protected] with photos so that we can help you as best we can! We're here to help. Have a nice day? Luce C-MonEtiquette
2
/5
★★☆☆☆
I have already ordered the second time and now I was unfortunately not satisfied at all because not a sticker has stuck to the pens only the lunch box sticker stuck. Very disappointing this time, unfortunately
Monique Q.
Translated review
Answer from Petit-Fernand
Hello Monique, We are very sorry that your labels are peeling off. We have sent you an email so that we can suggest a solution. We look forward to hearing from you. Have a nice day. Elise, EsIstMeins
3
/5
★★★☆☆
I received another customer's product and my order was also sent to a different address. But fast replacement and free of charge!
Marcela C.
Translated review
Answer from Petit-Fernand
Hello Marcela, We are sorry that you received a different order than yours. We hope you like our labels. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
Self-adhesive garment labels do not wash off.
Aurélie Bossis
Translated review
Answer from Petit-Fernand
Hello. We're sorry to hear that you're not entirely satisfied with our labels. It's not normal that they don't stand up to washing, so I'm going to contact you to discuss a solution. We're here to help. Have a nice day? Luce C-MonEtiquette