/10
★★★★★
based on 125731 reviews published
★★★★★
based on 125731 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed an order on August 5th and I still haven't received anything.
Sophia
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my labels after 2 emails to try to find out what the problem is no response! No follow-up! I am very disappointed
Hup
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I haven't received my order yet and I placed the order in July.
Anna Rubau Geli
Translated review
Answer from Petit-Fernand
Good morning Anna, We are sorry to hear about this situation. We will contact you today to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order NOT received
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Roy Julie
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Orders not received. Contact impossible!
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Didn't receive the article
Besa
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Order still not received! Same problems as last year. First shipment unsuccessful. I now find myself without a label for my son's first day of school. The order was placed at the end of July, so I was well in time to have them at the start of the new school year, but once again I'm not.
Vanessa
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
My order hasn't arrived yet, but I've already received the invitation to leave my opinion that it's already arrived.
Steffi Pierret
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Order never arrived. Not even an apology from you just that I could take it up with Royal Mail if I wanted to, as you don't provide any tracking details, this would be almost impossible. Very poor customer service!!!
Tracey
Answer from Petit-Fernand
Hello Tracey, I am sorry to hear your order never arrived and you had a bad experience with our company! It is very unlike our company not to offer apologies or propose solutions as we always strive to offer solutions for our customers. For information, the option for a tracking order can be selected at time of the checkout for an extra £2. Do not hesitate to contact us again with your order number so we can help you better! Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, I never received my labels even though the order was marked "delivered" on the website. I reported this but unfortunately no solution was offered and my daughter is leaving for camp on Sunday 27th. I really needed my labels.
Alexia Richard
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order!!! Customer service does not respond to your request Traceability says that the order is delivered when I have nothing in my mailbox . As a result, my daughter is starting school soon without name tags on her things!
Justine
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Order never received !!!!
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Font is much too small.
Invité
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear that the font on the stickers is too small. We have contacted you this morning so that we can offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
An order that was supposedly shipped on July 28th and still has not arrived, on top of that the customer service phone number is 902, I think it's terrible, I hope they solve this problem as soon as possible.
Sandra
Translated review
Answer from Petit-Fernand
Good morning Sandra, We will contact you today to help you with this problem of delivery by the post office. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
I did not receive the goods! The courier did not buzz me or call me, I tried to contact customer service but they replied in French with something completely different from what I asked for
Capuano M.
Translated review
Answer from Petit-Fernand
Dear Mary, We are sorry for this shipping anomaly by the postal services. As for customer service I imagine you received an automated message in French, this should not have happened. However, we have contacted you to find an appropriate solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Create a system to duplicate old orders without having to repeat the whole process. It is ridiculous that you don't have it and/or it hasn't worked for months.
Matteo
Translated review
Answer from Petit-Fernand
Dear Matteo, Thank you for your suggestion, it is important in order to improve the quality of nsotri services. We hope you are still satisfied with nsotri products and we remain at your disposal! Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
My order did not arrive.
Invité
Translated review
Answer from Petit-Fernand
Good morning, We are very sorry for this situation. I confirm that your order has been fully refunded. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I never received my order and customer service did not reply.
Améline
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I see from our email exchange last week that you have chosen to have your labels sent back to you! They will arrive soon 😉 We remain available to help you. The C-MonEtiquette team
1
/5
★☆☆☆☆
I placed an order on July 28th and it is now August 18th and I have not received anything. The truth is that the shipping issue is a bit of a disaster. This is the second time I order and the first time I had no problem, sure I will not order more.
Sandra Ao
Translated review
Answer from Petit-Fernand
Good morning Sandra, We are sorry to hear about this situation. We will send you an email today to give you more information about your order. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have received nothing
Le Boucher
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Ordered placed on 7th off August, have still not received it. Contacted customer service twice about this and same response saying track it via your tracking number for Royal Mail. There dispatched email previoualy stated it was posted as standard letter via Royal mail "not tracked", so it doesn't have a tracking number. Poor customer service and have still not received order.
Keith
Answer from Petit-Fernand
Hello Keith, I am very sorry to hear you haven't received your order yet. If the order was placed on the 07th August 2023, then the latest delivery day should be on the 23rd August 2023. We are facing high demands at the moment and all requests will first be answered by the means of an automated email, prior to being answered by a physical person. We do apologise if the automated answer wasn't accurate. We are currently working with the IT team to resolve this issue with tracking number. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order
Invité
Translated review
Answer from Petit-Fernand
Hello Audrey, We have just contacted you by e-mail to offer you the best solution for you! Have a nice day, Ophélie - C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, I have not received my order.... July 27 shipped and as of August 17, it still has not been received!
Maria A.
Translated review
Answer from Petit-Fernand
Good morning Maria, we are sorry for delayed shipment by the postal service. I have contacted you to find a solution. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I anticipated my order, my children went to camp, the labels arrived on the day of departure and both my purchases were lost.
Sabine Hautier
Translated review
Answer from Petit-Fernand
Hello Sabine, We are very sorry for the delay caused by the postal service. We hope your order meets your expectations. Have a nice weekend, Ophélie C-MonEtiquette
1
/5
★☆☆☆☆
This time I ordered it never arrived and I rang up and it still didn't come after that such a disappointment as I constantly order from you
Lisa G.
Answer from Petit-Fernand
Hello. We are very sorry that you have yet to receive your order. We will be in touch this morning to help you with this issue. We are here to help! Have a nice day ? Luce Petit-Fernand
1
/5
★☆☆☆☆
Goods have not arrived twice !!!!
Yas
Translated review
Answer from Petit-Fernand
Hello Yasmin, your order was reshipped at our expense on August 12 and should arrive on August 24. Your goods are therefore already on their way. We wish you a good day. Elise, EsIstMeins
1
/5
★☆☆☆☆
I have not received it
Ariana Purriños Candal
Translated review
Answer from Petit-Fernand
Hi Ariana, we have sent you an email to help you with the tracking of your order. We are sorry to hear that there was a transport anomaly. Good day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
If I had read the reviews first I would never have purchased. I paid 2 extra to have trackable shipping and they send me an INEXISTENT number. They do not respond to emails. I will report this to the European dispute board. DO NOT BUY.
Erika F.
Translated review
Answer from Petit-Fernand
Good morning Erika, we contacted you by phone to provide information about your order. We remain available and wish you a good day. Alessio, Petit-Fernand