/10
★★★★★
based on 125734 reviews published
★★★★★
based on 125734 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Ordered on 31.07.23. Still not delivered by 11.08.23 (today). Very disappointed. School already 1. week around. Never again!!!!!
Katja S.
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Answer from Petit-Fernand
Once again, we are sorry that the post office has lost your order. We can assure you that we sent the labels from our side and we could not influence the post office. We have refunded your order in full and hope that you will give us another chance in the future.
1
/5
★☆☆☆☆
I have not received my order since the beginning of July, they sent it to me and it has not arrived yet I would like to ask for my money back.
Ana Moreno
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Answer from Petit-Fernand
Good morning Ana, We are sorry to hear that you have not yet received your order. The second shipment we have sent you should arrive this week. Please let us know if the post office is late so that we can help you as soon as possible. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
This is the second time I have ordered and it still has not arrived. I never have problems with the packages. I think this company is not serious.
Mariana Morales
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Answer from Petit-Fernand
Good afternoon Mariana, We are sorry for this delivery anomaly. We have just sent you an email to give you more information. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Good afternoon I placed an order for 2 combos for each girl and I only received one of each I am replying so late because I live in Venezuela and I had not received the order until 7/8 and I realize that it is incomplete.
Alexander Fernandez
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Answer from Petit-Fernand
Good morning, We apologize for this error. We will contact you today to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
With my first order everything went great, price/performance was right. 2nd order, supposedly delivered but I haven't received it, I only ever get a status reply, it's not even in the system, I only have the confirmation by email with the order number where I could see the status delivered, but that's not true and as I said customer service sends a standard reply straight away which I can't do anything with?
Sandra S.
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Answer from Petit-Fernand
Hello Sandra, we are sorry that you had a bad experience with us. Unfortunately, since you did not provide an order number or email address in this review, we are unable to locate you. You can reply to the email we sent you so we can offer you a solution. We wish you a nice day. Elise, EsIstMeins
1
/5
★☆☆☆☆
I still haven't received my order
Lindsay Beurret
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Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I've already bought clothes labels, they're great and hold up well. However, I bought labels to put on school supplies (felt-tip pens, etc.) and I'm disappointed because the labels peel off.
Lorène Grange
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Answer from Petit-Fernand
Hello, we are sorry to read that you are not entirely satisfied with our products. I will contact you in the morning to discuss a solution. We are always available to help you. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I placed an order on 30.07.23. I then received a shipping confirmation on 01.08.2023 that the goods had been dispatched. The following note was on my profile: You will receive the order between August 4 and August 9. In my opinion, it takes far too long, but fine. Unfortunately, nothing arrived today (09.08.23) and yesterday was my daughter's first day at school. I firmly assumed that the goods would be delivered today. So now I have to label everything today. If I had known this earlier, I would have opted for another company that delivers faster and that I can rely on. Because when I asked 3 days ago, all I got was general information about shipping. What a pity. Please contact me, as it is possible that the goods have been lost.
Fadime K.
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Answer from Petit-Fernand
Hello Fadime, We are sorry that you have not yet received your order. Your order was sent on Tuesday, August 01 as a standard letterbox delivery without tracking. The latest day of receipt is Monday, August 14. We have contacted you this morning. We wish you a good day. Elise, EsIstMeins
1
/5
★☆☆☆☆
I have not received my delivery... unfortunately
Nicole
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Answer from Petit-Fernand
Hello Nicole, We are sorry that you have not yet received your order, it was sent on Tuesday, July 18, 2023 as a standard letterbox delivery without tracking. The last day of receipt was Monday, July 31, 2023, so your order should have arrived by now. We have contacted you this morning to suggest a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Ordered at the beginning of July but have not yet received an order and have contacted customer service without success. What a pity.
Kholoud A.
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Answer from Petit-Fernand
Hello, we are sorry that you have not yet received your order. However, after checking, we realize that we have answered all your requests regarding the delivery of your order. We reshipped your order on July 29 at our expense. We have contacted you again this morning to propose a solution. We look forward to hearing back from you. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I've been a fan of your labels since my son's nursery, and he's now in CE2! Very practical for clothes as well as school and extra-curricular material. The only problem this year is that I got the size of the labels wrong.... In any case, super practical for us moms! I recommend 100 times! Huge time-saver! Y a juste a coller bravo a vous d'y avoir pensé! Thanks a lot!
Oumou Sy
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Answer from Petit-Fernand
Thank you so much for so many compliments! We're delighted to have been part of your daily routine for so long! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the labels even emailed them no response at all do not use this company really annoyed
Hasan K.
Answer from Petit-Fernand
Dear Hasan, we are very sorry to hear the postal services lost your order! We would like to contact you over the email to discuss this matter and find the suitable solution for you.
1
/5
★☆☆☆☆
I still haven't received anything,I already sent a complaint after 10 days,after that I should have waited another 10 but to date still nothing
Invité
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Answer from Petit-Fernand
Good morning Oriana, we are sorry for the shipping anomaly by the postal service. We have rescheduled as requested, if you do not receive your order by the end of the week please do not hesitate to contact us at [email protected] and we will find a solution. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I had heard good things about this site but for me I will never order again for the simple reason that my labels never arrived... despite an email to the service I remain unanswered and disappointed not to have the labels for my son's first school year :/.
Justine
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Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. Please contact us directly by telephone on 05 19 88 01 72 so that we can return your order to you! We will be happy to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have received absolutely nothing
Invité
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Answer from Petit-Fernand
Dear Anouchka, We are sorry to hear that you have not received your order. We have tried to contact you by phone and email in order to help you as best we can. We wish you a pleasant day. Léa C-Monetiquette
1
/5
★☆☆☆☆
I am very unhappy because they did not respect the delivery time despite paying a 9.50 surcharge.
Olivia
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Answer from Petit-Fernand
Good morning Olivia, We are very sorry to hear about this situation. We will contact you today to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
My order has still not arrived
Martina E.
Answer from Petit-Fernand
Hi Martina, following our email conversation, we have now sent you a new replacement order at our costs ?? Hope you will receive it soon! Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Order not received
Lucie
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Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
María
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Answer from Petit-Fernand
Good morning Maria, We will contact you this morning to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Iron-on label that won't wash off! Shame on you for making us pay so much for this when we respected the protocol! I don't recommend it at all. Money down the drain.
Invité
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Answer from Petit-Fernand
Hello, we're sorry you're not entirely satisfied with our products. I will contact you in the morning to find out what the problem is and to discuss what solutions I can offer you. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Never received thanks
Gelsomina C.
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Answer from Petit-Fernand
Good morning Gelsomina, we are sorry for the shipping anomaly by the postal service. On 3/08 we provided a resend, your order should arrive soon. Please do not hesitate to contact us with any questions at [email protected] Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Well it is my first order and since July 20 I still have not received it ... they gave me until August 3 and supposedly that day I'm not going to my house and leave it in my mailbox but never arrived or no one called me ... it's a shame that in the first order this happens ....
Ana Gonzalez Garcia
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Answer from Petit-Fernand
Good afternoon Ana, We are sorry for this delivery anomaly by the post office. We have resent your order. Good day, Camille
1
/5
★☆☆☆☆
I bought a personalized water bottle. The label with my child's name came off and the stopper broke even though it had been used very few times. I don't recommend it at all!
Imane
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Answer from Petit-Fernand
Hello. We are sorry that our products do not give you complete satisfaction. It is abnormal that it presents this type of anomaly. Please contact us at [email protected] or 05 19 88 01 72 so that we can find a satisfactory solution for you. We're here to help! Luce C-MonEtiquette
1
/5
★☆☆☆☆
It did not arrive at the right time. It took over a month and I had to order it a second time. I will not request your services again. This is the third time this has happened to me.
Su
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Answer from Petit-Fernand
Good morning Susana, We sincerely regret this delivery anomaly on the part of Correos. However, we hope that our products meet your expectations. Good day, Camille Petit-Fernand
1
/5
★☆☆☆☆
I still haven't received my order....
Dilek Oksuz
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Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order
Emmanuelle De Martinique
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Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I will contact you this morning to discuss what solutions I can offer you. We are always available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
I can only give 1 star as i still have not received my order. I contacted your team and got an standard response to say it had been shipped. Its been nearly 2 months since i paid for my order. Very dissapointed as i have used 3 other times in past will have to go elswhere from now on.
Hedley4mum
Answer from Petit-Fernand
We are very sorry to hear that the post lost your order in the transit and the labels didn't arrive as a result. Unfortunately for us, we could not influence the Royal Mail services. We offered you a new shipment on our cost and the labels were shipped 24 hours after you contacted us. We hope the envelope will arrive promptly! Please, let us know if there is anything else we can do for you. Kind regards, Stacy
1
/5
★☆☆☆☆
Very bad, the product did not arrive
Invité
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Answer from Petit-Fernand
Good afternoon, We are sorry for this anomaly, we will contact you to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
To date, no one has contacted me to solve the problems with my shipment.
Eva Cristina Gonzalez Montero
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Answer from Petit-Fernand
Good morning, We will be contacting you today to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Still haven't received my order
Vanessa L.
Answer from Petit-Fernand
Hello Vanessa, we are very sorry to hear you have not received your order yet! We have sent you an email so we can find a solution together. Kind regards, Jessica