/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I have not received my stickers that I ordered weeks ago.
Col
Answer from
Petit-Fernand
Hi and thank for your review. We are sorry to hear that the order never reached you. Could you please let us know the most suitable solution for you by answering our email. Kind regards, Ana
1/5
★☆☆☆☆
Where is my order?
Pepa M.
Answer from
Petit-Fernand
Hi Pepa, we are sorry again that the order got lost in the transit. As agreed per email, your order has been fully refunded. Kind regards, Ana from Petit-Fernand
1/5
★☆☆☆☆
Water bottles are terrible quality. One arrived broken and had a terrible customer service experience trying to get a refund, which didn't happen. Very cheap quality and the iron labels have become so too.
Lara H.
Answer from
Petit-Fernand
Dear Lara, thank you taking your time to write this review. You contacted our customer service regarding the bottle cap that arrive damaged. We apologised for the damage during the transportation and send you the new cap free of change. This confirmation was made 3 days ago. We can not send the free replacement and issue the refund same time, it could be either one or another option. None of your orders since 2019 contains any iron-on labels and you never mentioned any issue previously with the labels until we refused to refund the order and simultaneously resend it. Nevertheless, if you will have any issue with our products in the future, we are happy to assist at any time. We hope your daughter will keep enjoying the products and wishing you all the best! Ana from Petit-Fernand
1/5
★☆☆☆☆
I placed my order on the 13th January with my order being shipped on the 16th January and to date I am still yet to receive my order.
Kirsty
Answer from
Petit-Fernand
Hi Kirsty, Thank you very much for choosing Petit-Fernand! We are sorry that you have not yet received your order. The delivery time should take from 2 to 6 working days. We will remanufacture and post the order on our cost. We are sincerely sorry for this issue with the postal services and hope you will receive your order very soon! Ana from Petit-Fernand
1/5
★☆☆☆☆
Still havnt received my order
Sadie
Answer from
Petit-Fernand
Hello Sadie, this shouldn't happen 🙁 I just send you an email to confirm you adress. As soon as you reply I'll be able to send your order again.
1/5
★☆☆☆☆
Haven't received my order, ordered over 8 days ago. Didn't receive a tracking number as stated. Needed these before my son started nursery. And on the website it said 2-3 days shipping.
Lucy E.
Answer from
Petit-Fernand
Hello Lucy, sorry you didn't receive your order. It was produced as planed in 48 hours and sent to you on the 18th. I just sent you an email to make sure the adress is correct.