/10
★★★★★
based on 125734 reviews published
★★★★★
based on 125734 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I've been ordering for my children for school and home (mainly labels). The idea is beautiful and clever. The downside is that the last time I ordered I had a 20% discount that I didn't take advantage of. Have a nice day!
Anne-sophie
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Answer from Petit-Fernand
Hello Anne-Sophie, we're sorry to hear that you were unable to redeem your discount. We have sent you a message to find a solution. Have a nice day Alessio, C-MonEtiquette
3
/5
★★★☆☆
Very slow service
Anna A.
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Answer from Petit-Fernand
Good morning Anna, we are sorry to hear about this delay from the postal serizio. We hope you enjoy your order and remain available for any questions you may have [email protected] Good day Alessio, Petit-Fernand
3
/5
★★★☆☆
The stickers are beautiful and come with a gift detail at the end of each booklet that we loved but I do not give more stars because I ordered for two different children and came badly bound, mixed, and not a whole booklet for each child. A bit of a disaster for the price, I don't know if I will repeat.
Invité
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Answer from Petit-Fernand
Hi Yolanda, we are sorry to hear that you received the mixed up labels. We have just sent you an email to help you. Have a nice day, Sandra Petit-Fernand
2
/5
★★☆☆☆
The labels didn't arrive on time. I had to find another solution (Amazon, ordered on Saturday and received on Sunday) to label my son's things before he left. This is due to an inconsistency in the display of delivery times on your site. When choosing the delivery method on the site, before paying for the order, the delivery time indicated by green letter is 2-4 days. Once the order has been paid for, the site indicates a delivery time of 3 to 10 days. I would have chosen chronopost if I'd known beforehand that it could take 10 days! I'm very disappointed.
Invité
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Answer from Petit-Fernand
Hello Laura, sorry again for the misunderstanding about the delivery. Thank you for your availability by phone. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
I am always satisfied with the labels. However, I was surprised not to automatically benefit from the offer that was advertised on the site for my spontaneous order.
Stéphanie G
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Answer from Petit-Fernand
Hello Stéphanie, we're very surprised by your message. For a promo code to be applied, it must be entered manually in the space provided. Please contact us by phone or email if necessary. Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
Fast and easy ordering. Fast and careful delivery. Unfortunately, the iron-on labels were badly precut and did not come off easily. As a result, some were torn. As for the object labels, they're perfect.
Angel
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Answer from Petit-Fernand
Hello Angélique, we're very sorry to read your opinion, as this is indeed a quality incident, which is not normal. We invite you to contact us by phone so that we can send you back the labels in question. Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
I paid more for express delivery, but the product was delivered within the same time frame as standard delivery! My product arrived late and I paid more! What a shame!
Manson
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Answer from Petit-Fernand
Hello Sophie, delivery with chronopost is estimated at 24 hours (excluding public holidays), which is why your delivery has been delayed by 1 day. Don't hesitate to call us for more information. Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
There are labels that are difficult to read and do not hold up in the washing machine.
Mariona
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Answer from Petit-Fernand
Good morning Mariona, we are sorry to hear that you don't like the font you have chosen. Do not hesitate to contact us through the contact form so that we can help you. Regards, Sandra Petit-Fernand
3
/5
★★★☆☆
I have not received my full order.
Aurélie Nzungu
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Answer from Petit-Fernand
Hello Aurélie, we have just contacted you by phone in order to help you. We're sorry for the delay in preparing your order. I invite you to contact us by phone later today 🙂 Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
Product as described. Very attractive. However, the cap is really difficult to open for a child's bottle (my daughter is 3.5 years old).
Lucie
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Answer from Petit-Fernand
Hello Lucie, we thank you for your confidence, and we hope your little girl will soon be able to open it. Good day, Sandra C-MonEtiquette
3
/5
★★★☆☆
Delivery times not respected
Mme Belhanda Naoual
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Answer from Petit-Fernand
Hi Naoual, I've just left you a voicemail to let you know if you've received it or not. Good day to you, Sandra C-MonEtiquette
2
/5
★★☆☆☆
This isn't the first time I've ordered from them, but it's the second time it's taken more than 3 weeks to arrive. I'm up to 12 working days for a postal shipment. So I can't yet tell you if the work is well done, but I think it's too much, even if the post office isn't the fastest, they'll have to find another solution. 3 to 4 days seems reasonable to me, but no more.
Dedoncker Ingrid
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Answer from Petit-Fernand
Hello Ingrid, we are sorry to read that your order was delivered late with the Post Office. We are surprised because our shipments are usually fast. We apologize for the delay. Very nice day to you, Sandra C-MonEtiquette
3
/5
★★★☆☆
I have already bought school trip kits from other brands. I find yours less suitable (not enough iron-on labels, no labels for shoes, no very small labels for small objects). The quality of the labels I receive is very good, however, and the colors are consistent.
Jennifer
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Answer from Petit-Fernand
Hello Jennifer, We're surprised to read your message, because on all our pack descriptions we offer different label assortments. What's more, you can also compose your own pack by choosing your 10 x 10 labels. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
Hello, There was a buzz after I paid for the order. Nothing appeared on my account about my orders, no confirmation email. I waited and refreshed the pages. There was nothing. So I started again and ended up with 2 identical orders and 60 labels. It really annoyed me.
Julie Wingerter
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Answer from Petit-Fernand
Hi Julie, we've just got off the phone with you to talk. Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
Always so pleased with the products and the little surprise of the stickers! My son is delighted! However, the delivery time was longer than expected (6 working days), which was a shame for us this time!
Carole
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Answer from Petit-Fernand
Hi Carole, Thank you for your confidence, and I'm really sorry for the delay in delivery. All the best, Sandra C-MonEtiquette
3
/5
★★★☆☆
I am satisfied with the clothing labels, which I have been ordering for years now. I order them for my two children and for a friend. This year the labels came in one package and this was not practical at all also because the sheets to iron the labels on the clothes were only a couple and I had to push the package to give my friend hers. Sorry that the crisis has hit here too......
Michela P.
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Answer from Petit-Fernand
Good morning Michela, We are sorry if your order does not fully meet your expectations. I confirm that we produce a separate block only when it is a savings package (nursery, kindergarten...). For other cases, and even if the order includes several names, we do not necessarily send multiple pads, for reasons of paper consumption and staples (eco-responsibility). We thank you for your understanding. Have a nice day. Alessio, Petit-Fernand
2
/5
★★☆☆☆
On my first orders, the greaseproof paper was included in the booklet with the labels. It's a pity that this is no longer the case...
Librada
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Answer from Petit-Fernand
Hello Librada, we apologize for this oversight on our part. Please contact us by phone and we'll send you some free of charge. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
Delivery was fast and efficient but most of the labels have started to peel off after only one wash
Sharon H.
Answer from Petit-Fernand
Dear Sharon, as agreed over the phone we are waiting for the results from your side in a few upcoming days. Kind regards, Ana
3
/5
★★★☆☆
I've ordered a few packs in the past and they have always worked really well. I don't know if I have a bad batch or what but they aren't staying stuck to new cotton pants I bought my son. They come off in the wash.
Fionnuala D.
Answer from Petit-Fernand
Dear Fionnuala, this is not usual for the labels to peel off. Can you please reply to our email in order to find a suitable solution for you. Stacy
2
/5
★★☆☆☆
Hot-melt adhesive stickers are released
Invité
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Answer from Petit-Fernand
Hi Ines, we have just contacted you by email so we can help you. It is not normal for them to come loose. Good morning, Sandra Petit-Fernand
2
/5
★★☆☆☆
It takes a long time to arrive. The stickers cost enough to separate them to take them one at a time. Difficult.
Gixane
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Answer from Petit-Fernand
Hello Gixane, we are sorry to hear that the delivery took so long with the post office. Have a good day, Sandra Petit-Fernand
3
/5
★★★☆☆
I can't order on a small label
Danielle Lepore
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Answer from Petit-Fernand
Hi Danielle, call us back later today so we can help you choose the right labels. Good day, Sandra C-MonEtiquette
3
/5
★★★☆☆
I have always ordered and received everything with exceptional punctuality.But this last order I never received it. .I contacted customer service and an automated response reminded me that I could make a complaint 10 days after the order. It had been 25.I wrote a new email.customer service will send my order back. Let's hope well.
Antonella
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Answer from Petit-Fernand
Good morning Antonella, we are sorry for this shipping anomaly by the postal services. We hope you can receive the new shipment as soon as possible and remain available for any information. Good day
3
/5
★★★☆☆
Occasionally a label washes off, but if you want to resell a garment you can remove the label. Also very practical are the shoe labels, the object labels and the labels in small print I put on my son's glasses sir la branche!
Marie-george Bui
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Answer from Petit-Fernand
Hello Marie, thank you for your message. We're sorry to hear that you're having trouble with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante If all the instructions have been followed and the problem persists, please don't hesitate to contact us at [email protected] Very nice day Alessio
3
/5
★★★☆☆
Top labels. Bottle stopper broken but replaced immediately.
Christine Soares
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Answer from Petit-Fernand
Hello Christine, thank you for your comment and sorry again for the inconvenience. We remain at your disposal and wish you a nice day. Alessio
3
/5
★★★☆☆
I'm always very happy with the multitude of possible combinations on the label products. I usually order for school supplies. This time I wanted to test the one for clothes. But some of them are already sorry after the first wash and end up in the drum of the washing machine. It's a shame. But I am glovally satisfied.
Jessica David
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Answer from Petit-Fernand
Hello Jessica, this is not normal. We have just contacted you by email to help you with the labels in question. Have a nice day, and thank you for your trust. Alessio C-MonEtiquette
2
/5
★★☆☆☆
All the labels peel off the backing very badly, they stick. the transparent film on top wasn't cut correctly for the size of the labels, it's a pain to remove. and this isn't the 1st time i've ordered, previous times went well.
Vanessa Sidhoum
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Answer from Petit-Fernand
Hello Vanessa, we have just contacted you by email to help you with the labels in question. Have a nice day, and thank you for your confidence. Alessio C-MonEtiquette
3
/5
★★★☆☆
I'm taking off two stars because I paid for a rather expensive express delivery in 24 hours and my order arrived in 5 days. When I called to be reassured a nice lady answered, the call went well. It's true that I live in Holland but after updating my address I was told that my order would still arrive in 24h... However, my order arrived on time, i.e. the day before the christening. The self-adhesive labels are of excellent quality!
Estella Gesbert
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Answer from Petit-Fernand
Hello Estella, thank you for your comment and we apologize for the delay on the part of the postal service. We have sent you a refund of the delivery costs. Have a nice day Alessio, C-mon Etiquette
3
/5
★★★☆☆
I ordered the kindergarten pack for my niece. Nothing to say about the labels. They are great. I had already ordered them for my daughter 1 year ago and they are great for both her clothes and school stuff. The only little problem (this time) is that the pack of labels arrived in a "silly" paper envelope. The letter carrier dropped it off on a rainy day, so everything got wet. Fortunately, the labels weren't too badly damaged. Perhaps we could rethink the way we send them, with a different type of envelope.
Invité
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Answer from Petit-Fernand
Hello, we're sorry for the inconvenience, thank you for your suggestion, it's important for us to improve our products 🙂 Alessio, C-mon etiquette
3
/5
★★★☆☆
The site is easy to use and pay for. It's quick to create a label and very easy to customize. The format corresponds to my expectations. The labels are easy to use. The only downside, and it's a big one when it comes to the labels you put on your clothes, is that they don't wash well. They peel right off after the first wash!
Aurélie Tavernier
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Answer from Petit-Fernand
Hello Aurélie, we have just contacted you by email to help you with the labels in question. Have a nice day, and thank you for your trust. Sandra C-MonEtiquette