/10
★★★★★
based on 125734 reviews published
★★★★★
based on 125734 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I did not receive my order, it was my fourth order and I was very satisfied so far with the quality and design of the labels. But I wrote to customer service to say that I have not received the order I placed on 11/07 I receive a satisfaction survey with this message: Merci encore de nous avoir contactés! N'hésitez pas à nous donner votre avis ci-dessous. That is to say that it is either an automatic message and no one reads the messages or they have very bad customer service. On 07/13 I received the last message from petit fernand saying that my order had been shipped. When tracking it says order delivered, but it never arrived to my mailbox or to my door.
Cecilia Huerta
Translated review
Answer from Petit-Fernand
Good morning Cecilia, We will contact you today to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Hello I made my order on 16.07 2023 and I have not yet collected. I am not happy Alexandra Scholler Soisson 3, op den Iessen L7363 Lorentweiler Luxembourg
Invité
Translated review
Answer from Petit-Fernand
Hello, we are sorry to read that you have not received your order. I will contact you this morning to discuss a solution. Please accept our apologies for this postal delivery anomaly. We remain available to help you. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I ordered on 10.07. and got an email on 12.07 that my labels are on their way, I haven't received them yet and school starts next week. ??
Kaili
Translated review
Answer from Petit-Fernand
Hello Gisela, we are very sorry that you have still not received your labels. We are here to help you, so we have contacted you to propose a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
Order was lost then replacement hasn't arrived either
Colette
Answer from Petit-Fernand
Hello Colette, I have contacted you by email regarding delivery times. Do not hesitate to contact us should you have any further question. Kind regards, Jessica
1
/5
★☆☆☆☆
I ordered labels for my children's scout camp, which started on July 21. I paid for express delivery to receive my order between July 15-16, so that I could get everything ready and stick the labels on the kids' clothes. On July 20, I still hadn't received anything. I contacted customer service, who told me I'd be reimbursed for the shipping costs of just over 9, since my order hadn't been delivered as planned. I would have preferred to have my labels. Finally, I received my order on July 24, which was too late. It's no longer of any use to me. I'm really disappointed. I had to mark the clothes with felt pens, which damaged some of them.
Marion Evrard
Translated review
Answer from Petit-Fernand
Hello, we're sorry to read that your labels arrived too late. I will be in contact with you this morning to discuss a solution that might suit you. We apologize for the delay in delivery by Chronopost. We remain available to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
To this day, I still haven't received my order 🙁
Invité
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you still haven't received your order. I have just tried to contact you by phone and sent you an email to discuss a solution. Please accept our apologies for this postal delivery anomaly. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
To date, after 15 days, I still haven't received my order. A letter with no follow-up because the price of delivery is far too expensive when compared to the purchase price but is this a reason to never receive the items? I say never because last year I had the same problem.
Anaïs
Translated review
Answer from Petit-Fernand
Hello, following our telephone conversation, I can confirm that your order will be reproduced and returned to you! Please accept our apologies for this delivery anomaly by the postal services. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
The order has not arrived and I have no news of it
Cristiana M.
Translated review
Answer from Petit-Fernand
Good morning Cristiana, we are sorry for this shipping anomaly by the postal service. We have contacted you to find a solution. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I am still waiting for them to arrive. I claimed 10 days ago again but have not received it. A month later, I have placed the order elsewhere because I doubt I will receive it with Petit-Fernand. Money and time wasted.
María
Translated review
Answer from Petit-Fernand
Good morning Maria, We are sorry for this delivery anomaly by the post office. We will contact you to help you. Hello, Camille Petit-Fernand
1
/5
★☆☆☆☆
Receive labels from other families.
Clavel
Translated review
Answer from Petit-Fernand
Hello. We are sorry to read that you did not receive your labels. I will contact you this morning to resend the correct labels. We apologize for this shipping anomaly. Have a nice day? The C-MonEtiquette team
1
/5
★☆☆☆☆
It's the third time I've ordered and it's the first time I've received neither the right color nor the right size of labels - too bad!
Karine Fauchereau
Translated review
Answer from Petit-Fernand
Hello. We're sorry to read that the labels you received are not what you ordered. I will contact you this morning so that we can discuss a solution. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Package never arrived and non-existent assistance! I repeatedly asked for info about my order that was supposed to arrive between July 8 and July 13 but never received a response!
Casa S.
Translated review
Answer from Petit-Fernand
Good morning Sara, we apologize for the late reply. Probably your message was not delivered to us, we usually respond in 24 business hours. We have contacted you to find an appropriate solution. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I paid for the order but did not receive it
????
Answer from Petit-Fernand
Hello Anna, i am sorry to hear you haven't received your order yet! I have sent you an email so we can find a solution together. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
We have not received our order
Magali Depreay
Translated review
Answer from Petit-Fernand
Hello. We're sorry you still haven't received your labels. I will contact you this morning to discuss a solution. We apologize for this delivery anomaly on the part of the postal service. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I have not received an order to date and have not received an answer to my inquiries!!!
Invité
Translated review
Answer from Petit-Fernand
Hello Maria, we have actually had IT problems with your freenet.de email address and our team has been working on it for a few days. This morning we tried to write you an email to find a solution regarding your order. We look forward to hearing back from you. Have a nice day. Elise, EsIstMeins
1
/5
★☆☆☆☆
I never received my order and there is no way to contact them and I am very disappointed.
Cristina Alvarez Sodre
Translated review
Answer from Petit-Fernand
Good morning Cristina, We will contact you this afternoon to help you. Good morning, Camille Petit-Fernand
1
/5
★☆☆☆☆
Customs fees much too high for a France - Reunion. I was counted as coming from abroad!
Anonyme
Translated review
Answer from Petit-Fernand
Hello. We're very sorry that you've been charged an additional fee, but this shouldn't be the case. I will contact you this morning to propose solutions. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Order not received even though I placed it on July 17... Very disappointed
Invité
Translated review
Answer from Petit-Fernand
Hello. We're sorry you still haven't received your labels. I will contact you this morning to discuss a solution. We apologize for this delivery anomaly on the part of the postal service. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, my order never arrived.
Nina G.
Translated review
Answer from Petit-Fernand
Hello Nina, We are very sorry that you have not received your order. We have sent you an email to suggest a solution. We look forward to hearing from you. We wish you a nice day. Elise, EsIstMeins
1
/5
★☆☆☆☆
Unfortunately, the labels I ordered arrived wrong and I could not even reorder them because they would have arrived too late.
Cliente
Translated review
Answer from Petit-Fernand
Good morning Anna, we apologize for this error. We have refunded your order as per your request. We remain available and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Order not received, several mail sent to customer service nothing was done !!!
Helena Alonso
Translated review
Answer from Petit-Fernand
Hello, following our telephone conversation, I can confirm that your order has gone back into production and will be dispatched within 48 hours. Please accept our apologies for this postal delivery anomaly. We're here to help! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I placed an order on July 19 and they tell me that I will not receive it until August 1. They were labels for a trip and now I no longer need them. I will not buy again for sure, as they do not meet the delivery deadlines.
Ana Lorente Calafat
Translated review
Answer from Petit-Fernand
Good afternoon Ana, We sent you an email to help you. Hello, Camille
1
/5
★☆☆☆☆
The product never arrived and i paid in advance. second year that happens i will not buy again
Francesca L.
Translated review
Answer from Petit-Fernand
Good morning Francesca, we are sorry for this shipping anomaly by the postal service. We have refunded your order as per your request. We remain at your disposal and wish you a good day. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Never any response after-sales service order error several emails left without any return! Very disappointed!
Laetitia Cubaud Mahut
Translated review
Answer from Petit-Fernand
Hi Laetitia, I'm sorry you didn't receive the right lunchbox. I've just seen that our emails couldn't be delivered to your mailbox. I will contact you by phone this morning to discuss a solution directly with you. I apologize for this technical problem. Have a nice day? The C-MonEtiquette team
1
/5
★☆☆☆☆
I haven't received my order and I still haven't heard back from customer service. Order placed 12 days ago.
Cha
Translated review
Answer from Petit-Fernand
Hello, we're sorry to see that you still haven't received your order. As you should have received it yesterday at the latest, I'll be contacting you this morning to discuss how we can help. We're here to help! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive my order. This is already the 2nd time there have been problems with my orders at cmonetiquette 🙁
Mandy
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. We are very sorry that you did not receive your order and we apologize for this delivery anomaly by the postal services. I have just sent you an e-mail to discuss the solutions we can offer you. We are here to help you. Luce C-MonEtiquette
1
/5
★☆☆☆☆
Hello, I asked within minutes of my order to change the logo of one of the children because I made a mistake, I was told very quickly that it would be done. The labels arrived without the requested change.
Angelo Bianchi
Translated review
Answer from Petit-Fernand
Hello, indeed there was a technical problem when the change was taken into account, I apologize for that. As mentioned in the e-mail sent to you yesterday, your labels with the change have been reproduced and will be delivered to you very soon! We're here to help you. Have a nice day? The C-MonEtiquette team
1
/5
★☆☆☆☆
Order never collected
Invité
Translated review
Answer from Petit-Fernand
Hello, we're sorry to read that you still haven't received your order. I have just contacted you by e-mail to propose solutions. Please accept our apologies for this postal delivery anomaly. I remain available to help you! Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
Labels ordered at the beginning of July and still not received. My daughter is very disappointed.
Céline
Translated review
Answer from Petit-Fernand
Hello, we're sorry you didn't receive your order. I have sent you an email to discuss a solution. Please accept our apologies for this postal delivery anomaly. Have a nice day? Luce C-MonEtiquette
1
/5
★☆☆☆☆
My order simply hasn't arrived and I haven't received any response to my inquiry. Unfortunately, I'm pretty dissatisfied.
Jacqueline
Translated review
Answer from Petit-Fernand
Hello Jacqueline, we are sorry that you have not received your order. It was sent on July 4th. I have sent you an email so that we can check your address before we resend your order. Have a nice day. Elise IsMine