/10
★★★★★
based on 121343 published reviews
★★★★★
based on 121343 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Ordered over a month ago and still haven't had it delivered
Invité
Answer from
Petit-Fernand
We are very sorry to hear about this. It looks indeed that the order got lost in the transit. Please, let us know if you wish to have a refund or resend the order on our cost by answering to our email. Kind regards, Ana
1/5
★☆☆☆☆
Not received Yet !
Elisa B.
Answer from
Petit-Fernand
Hi Elisa. We are very sorry to hear that the order still didn't arrive. It was shipped on 13th December and should be by you long time ago. We would like to check a few details with you over the email and offer few solutions. Kind regards, Ana from Petit-Fernand
1/5
★☆☆☆☆
I am so disappointed with my labels this year. With four children I have used this company for years for my labels. However, the iron-on labels have changed since my last purchase. Despite following the updated instructions, all my labels have come off within three washes. Previously they have been indestructible and stayed on all year through weekly washing and tumble drying. I also wrote an e-mail with feedback but sadly received no response. I unfortunately be looking for a new provider due to the reduced quality.
Emma
Answer from
Petit-Fernand
Hi Emma, we are very surprised and sorry to hear that labels you have received are not as expected. Our Iron-on labels are permanent and should stick on the clothes without any issue. We do answer all the emails within 24 hours and there not a single one without the reply. We would like to help you to resolve this issue and will be looking to receive a phone call or email from you, as you didn't left any order number or a contact details. Kind regards, Ana from Petit-Fernand
1/5
★☆☆☆☆
Product arrived soaking wet and when dried out sticky had obviously stopped being sticky so not too impressed. ordered b4 and no issues but not good post wise x
Laura-jayne B.
Answer from
Petit-Fernand
Hi Laura, we are sorry to hear about the Royal Mail delivery services. Obviously, we didn't send the labels soaking wet and we could not influence the postal services or see the state of your letterbox. However, we are happy to resend the labels again on our cost. You can also contact our customer service in the future if you have any concerns. Kind regards, Ana from Petit-Fernand
1/5
★☆☆☆☆
My order placed on the 13th of November has still not arrived!
Alice H.
Answer from
Petit-Fernand
Dear Alice, thank you for order by us. We are sorry that your parcel got lost in the transition. We would like to offer you a few solutions over the email. Team Petit-Fernand