/10
★★★★★
based on 125734 reviews published
★★★★★
based on 125734 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I like the product very much, but the delivery times are not very much in line with what the website says.
Nuria Cullell Roca
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Answer from Petit-Fernand
Hi Nuria, We apologize for the delay of the post office. In general it usually goes quite fast, but yours has unfortunately been delayed. Have a nice day, Sandra - Petit Fernand
2
/5
★★☆☆☆
Very slow and some labels peel off
Ana
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Answer from Petit-Fernand
Good morning Ana, we have contacted you by email to help you to better understand why they have come unstuck. Have a nice day, Sandra - Petit Fernand
2
/5
★★☆☆☆
The printed name could hardly be seen
Galina I.
Answer from Petit-Fernand
Hi Galina, thank you your review. We are sorry to hear that you are not satisfied with our labels. We will contact you over the email to find out more details.
3
/5
★★★☆☆
The order was easy, the name tags were as pictured, unfortunately there was no exact description of how to use them, how hot the iron has to be, I first googled, the shipping took 10 days, in a normal letter, I thought that was long.the mail came from France, I didn't know that either.The phone number I gave when I registered was on the outside of the envelope, so much for the fact that they promise to handle the data with care, anyone in the post could read it, I didn't think that was great, I didn't register in the phone book.....ich was on their site because of the instructions, only they don't say how hot the iron should be, each iron has several levels, I then took the highest, only with 8 seconds as described it was not enough, I pressed the iron with pressure on the supplied paper for 30 seconds, whether it survives the laundry I don't know yet, I have given the things to the nursing home ...I'll see if they tell me anything.
Manu
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Answer from Petit-Fernand
Hello Manu. Thank you for the review. We appreciate any feedback so that we can improve. The phone number was indeed printed on the package and was mainly used by the post office. We have forwarded your suggestion to the management to review this information and from now on it will be removed. The instructions for using the labels are printed on the brochure you received, and you will also find all the information on the website with the video just below the various labels. Standard shipping usually takes 2-6 working days, depending on the postal service provider. Please let us know via email if you have any suggestions on where to place the information or anything else!!! We apologize for any inconvenience!!!
2
/5
★★☆☆☆
It doesn't wash well. However, ironing without steam, washing at 30°C...
Invité
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Answer from Petit-Fernand
Hello Virginie, We are very surprised that our iron-on products are impossible to remove by hand once glued. I've just contacted you by email to discuss the matter with you and come up with a solution. Have a nice day, Sandra - Cmonetiquette
3
/5
★★★☆☆
The stickers are fine, they work, but the shipping was disastrous, arrived late, and got wet in the mailbox, ... the good thing is that it shows that they will hold up well. but it's a shame because the design and utility were good, I do not know if I will buy again.
Jennifer Rodriguez
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Answer from Petit-Fernand
Good morning Jennifer, we just left you a voicemail 🙂 Have a nice day, Sandra - Petit Fernand
3
/5
★★★☆☆
Delivery arrived just before my son left for his discovery class I sent an e-mail and got a standard reply reminding me of the delivery times I have always been satisfied except this time.
Sarah
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Answer from Petit-Fernand
Dear Sarah, We're sorry about the delay in delivery with La Poste. I've just left you a voice message 🙂 Very nice day to you, and thank you for your confidence. Sandra - Cmonetiquette
3
/5
★★★☆☆
Very long delivery time and a couple of labels are already peeling off on the second/third wash
Sl
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Answer from Petit-Fernand
Good morning Stefania, I am sorry you found the delivery time too long. It is abnormal for the labels to come off, I have sent you an email to propose a satisfactory solution. I wish you a beautiful day. Margherita
2
/5
★★☆☆☆
I bought a lunchbox. It is very nice but a clip has already broken when I opened it the first time. I have contacted customer service 3 times and have had no returns. As far as I'm concerned, the box was defective to begin with...
Caroline Lenglois
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Answer from Petit-Fernand
Hello Caroline, We're sorry, but we don't have any emails regarding your request. I can assure you that we will contact you later today to send you a clip, as your purchase is very recent. Have a nice day, Sandra - Cmonetiquette
2
/5
★★☆☆☆
The order is correct but it took much longer than they say it will
Alicia S.
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Answer from Petit-Fernand
Hello Alicia, thank you for trusting us. We apologize for the delay in delivery of the carrier. Good day, Sandra - Petit Fernand
2
/5
★★☆☆☆
I will preface this by saying that I followed the instructions (also because it doesn't take a genius). Thermoadhesive labels aesthetically beautiful and easy to apply. Too bad they last just 3/4 washes, then they start to peel off.
Giulia B.
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Answer from Petit-Fernand
Good morning Giulia, I am sorry you have encountered problems with our labels. It is abnormal for them to come off, I have sent you an email so that we can bring you a satisfactory solution. I wish you a good day. Margherita
3
/5
★★★☆☆
Unfortunately, they don't last in the dishwasher.
Kunde
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Answer from Petit-Fernand
Thank you for choosing Esistmeins. We are sorry that the labels are starting to peel off. Please read our email for details on how to resolve this issue. MFG, Ana from Esistmeins.
2
/5
★★☆☆☆
Hello, we have already tried various adhesive labels. The design and size, as well as the customer service are very good. Unfortunately, we now often find that the labels come off. They simply end up in the washing machine or in the daycare backpack. Which is of course very annoying and also not useful. Therefore unfortunately only 2 stars because the actual purpose is not fulfilled.
Nicole P.
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Answer from Petit-Fernand
Hello Nicola, thank you for your honest review. We are very sorry that you had a problem with the labels. Did you contact customer service when this happened? Unfortunately we do not see an order number or your personal details and cannot contact you ourselves. Ana from Esistmeins
3
/5
★★★☆☆
Great service overall, however stickers do not stick that great for that long. Also, sometimes is tricky to find some features on the website. For example, I wanted single line Max but couldn't fine the option for single line, so I got an empty space and my son's three-letters-name, not that great
Yana T.
Answer from Petit-Fernand
Hi Yana, thank you for your review. We are sorry to hear that the labels started to peel off. This should not happen and we would like to find out more over the email. We always available to answer your questions in a case you can not find some products or require more information on our products. Kind regards, Ana
3
/5
★★★☆☆
I put only 3 stars because I did not receive the 3 of sharing sponsorship which are always waiting. I placed 2 orders in January and was not able to take advantage of the 3. We exchanged phone calls and emails. And the problem is still not solved
Abousefian
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Answer from Petit-Fernand
Hello, I'm surprised to read your message, because the 3 sponsorship euros are automatically transferred to your customer account. To use them, just enter "3" at checkout. Have a nice day, Sandra - Cmonetiquette
3
/5
★★★☆☆
Good product, I recommend it. On the other hand, paying for fast shipping to receive it more than a week later is average.
Mylene
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Answer from Petit-Fernand
Hello Mylene, thank you for your confidence 🙂 On the other hand, I'm sorry but on your order, you've selected free standard shipping with the post office. If you have two orders in progress, including one with chronopost, we invite you to contact us by phone to better understand and help you. Good day, Sandra - CmonEtiquette
3
/5
★★★☆☆
Adhesive labels for clothes are resistant to washing,unfortunately,on the other hand,with the thermoadhesive ones I did not find very good because they almost all came off after the first or second wash.I recommend using them on light cotton to make them last a little longer.
Invité
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Answer from Petit-Fernand
Good morning Chiara, I am sorry you have encountered problems with our labels. It is abnormal for them to come off if the instructions were followed correctly. I have sent you an email so that we can bring you a satisfactory solution. Have a good day. Margaret
3
/5
★★★☆☆
Some iron-on labels don't really hold, I have to go over them several times. And the labels could have been a bit smaller.
Jenifer
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Answer from Petit-Fernand
Hello Jenifer! That can't be 🙁 I'll send you a private message right away so that we can find a solution.
2
/5
★★☆☆☆
I WAS DISAPPOINTED WITH MY LABELS, WHICH WERE TOO SMALL. THE REPLICATION CHANGED AND I WAS MISINFORMED ABOUT THE DIMENSIONS, WHICH IS A SHAME BECAUSE I REALLY LIKED THIS SITE. WHY CHANGE THINGS WHEN IT WORKS WELL
Annette Tchokaklian
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Answer from Petit-Fernand
Hello Annette, we've tried to reach you by phone to help you better understand how we can help you. Our instructions for use have not changed. Good day, Sandra - C-monEtiquette
3
/5
★★★☆☆
Unfortunately, the first stickers have already fallen off during the 1st wash at 30 degrees !!!
Invité
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Answer from Petit-Fernand
Good morning, we have just replied to your email and will resend the labels in the next 48 hours.
3
/5
★★★☆☆
Unfortunately, the shipping costs are very high, so a lunch box actually costs 28.00. The first tin lasted almost 3 years.
Sebastian
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Answer from Petit-Fernand
Hello Sebastian, thank you for your review! We are doing our best to reduce shipping costs.
3
/5
★★★☆☆
Unfortunately I have to give a bad rating. I have never waited so long for an order. I have already written 2 emails. Where each time only a prefabricated automatic reply mail comes. So you can't do anything with it. We needed them so urgently by tomorrow. And then that's just extremely annoying! We are curious to see when they will finally arrive. And hope that at least the labels will do a good job.
Anne
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Answer from Petit-Fernand
Hello Anne, unfortunately I can't find your order because your email address is invisible. You are welcome to reply to our email so that we can help you! It can sometimes take longer than planned between shipment and actual delivery.
3
/5
★★★☆☆
Too slow shipping
Invité
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Answer from Petit-Fernand
Good morning Barbara, I am sorry you found the shipment too slow. It may be a delivery anomaly, I have sent you an email. I wish you a good day. Margaret
3
/5
★★★☆☆
Delivery takes almost 15 days
Invitée
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Answer from Petit-Fernand
We are very sorry for the delay in delivery. This is not usual. We usually deliver between 2 and 4 working days 🙂 Have a nice day, Sandra - CmonEtiquette
3
/5
★★★☆☆
The thermo adhesive stickers have mostly peeled off after washing the clothes in the washing machine. The others are still in place.
Berioska
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Answer from Petit-Fernand
Hi Virginia, I just contacted you by email to help you with your order. Good day and thank you for your confidence 🙂 Sandra - Petit Fernand
3
/5
★★★☆☆
I have purchased your object labels several times before, but this time I have difficulty removing the labels, more than one does not come off the backing well and the adhesive part remains attached which you can remove later.
Fiammetta G.
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Answer from Petit-Fernand
Good morning Fiammetta, I am sorry you encountered problems with our labels, this is an anomaly. I have sent you an email with a satisfactory solution to apologize for the inconvenience. I wish you a good day. Margherita
3
/5
★★★☆☆
After the first wash, several labels unfortunately peeled off.
Invité
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Answer from Petit-Fernand
Hi Estelle, I'll be in touch later today to help you with the order. Have a nice day, Sandra - CmonEtiquette
3
/5
★★★☆☆
The stickers are already usable. But there's far too much garbage around them: stapled with an envelope, space between the stickers and additional stickers that nobody needs.
Uhuhu
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Answer from Petit-Fernand
Hello Uhuhu. Thank you very much for the review. We will take your opinion about the presentation of the labels into consideration and try to improve it soon. We always include free labels with the order to bring more joy to the children and we are sorry to hear that you didn't like it. We hope you like the name labels!
2
/5
★★☆☆☆
Forced to iron, when before it wasn't necessary. I bought to label the boots The inside of the shoes
Florida Manorofeno
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Answer from Petit-Fernand
Hello Florida, we're surprised to read your message, because on our site we offer two types of clothing labels: - self-adhesive labels, which can be stuck on top of other labels - iron-on labels, which can only be stuck on with an iron. We'd be delighted to advise you by phone if required. Have a lovely day, Sandra - C-MonEtiquette
3
/5
★★★☆☆
Following a delivery problem, I never received my order. But after contacting the after-sales service, my order was reimbursed within 48 hours. Top-notch after-sales service.
Cros
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Answer from Petit-Fernand
We're glad to have helped you in the end. I hope you have a wonderful day, and many thanks for your confidence, Christian. Sandra - CmonEtiquette