/10
★★★★★
based on 125624 reviews published
★★★★★
based on 125624 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I bought 2 sticker kits to mark my children's school clothes. I followed the instructions, however the stickers have all been falling off. I feel cheated.
Cristina
Translated review
Answer from Petit-Fernand
Hello, We are sorry to hear about the problem with your order. We have just contacted you for more information. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately everyone I have used have come loose or fallen off in the washing machine
Susan D.
Answer from Petit-Fernand
Dear Susan, Thank you for contacting us! Our dedicated customer service team will reach out to you shortly to provide the assistance you need. Sincerely, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I requested the shipment of a cap since it had not been shipped in the first order. It never arrived .
Invité
Translated review
Answer from Petit-Fernand
Dear Federica, Thank you for your communication and we sincerely apologize for the inconvenience regarding the cap shipment. We are already working to send a new cap, as we are keen to ensure your satisfaction. Unfortunately, the delivery problems are beyond our control, but we are doing our best to resolve the situation as soon as possible. We thank you for your patience and understanding. If you have any further questions or needs, please do not hesitate to contact us. Clare, Petit-Fernand
1
/5
★☆☆☆☆
Zero stars cannot be given, but the one you deserve. Labels never arrived. Never again will I purchase anything from you.
Cantilena D.
Translated review
Answer from Petit-Fernand
Good morning Dario, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I have still not received my order and this is the second time it has allegedly been sent!
Michaela P.
Answer from Petit-Fernand
Hello, I'm sorry to hear that you haven't received your order yet. Please be assured that our customer service team will reach out to you shortly to make sure you've received your order and to resolve any issues. Thank you for your patience. Kind regards, Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I did not receive my order of 1/10/2025 I have no news.
Lynda R.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you haven't received your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received the product
Ottavia V.
Translated review
Answer from Petit-Fernand
Dear Octavia, We apologize for the possible inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I never received the order. Too bad because I have been a customer for years
Sabina C.
Translated review
Answer from Petit-Fernand
Good morning Sabrina, we apologize for the inconvenience you have experienced. We are pleased to inform you that our customer service department will take action to contact you and provide the necessary assistance. We thank you for your patience and cooperation. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I haven't received my order yet
Sorrenti M.
Translated review
Answer from Petit-Fernand
Good morning Maria Chiara, we regret the inconvenience encountered. We would like to assure you that our customer service team will contact you as soon as possible to resolve your problem. Thank you for your understanding and patience. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
The stickers for clothing come off after the 1st wash. Very disappointing
Steffi
Translated review
Answer from Petit-Fernand
Hello, thank you for your review and your email. We have already contacted you this morning to offer you a solution. Have a nice day, Elise, EsIstMeins
1
/5
★☆☆☆☆
I haven't received my package yet!
Golia A.
Translated review
Answer from Petit-Fernand
Good morning Alessandra, I offer my sincere apologies for the inconvenience. ?? Our customer service will be in touch with you to provide assistance. Chiara Petit-Fernand.
1
/5
★☆☆☆☆
Too long a time to receive the goods ordered
Lorena B.
Translated review
Answer from Petit-Fernand
Dear Lorena, We sincerely apologize for the wait time and appreciate your feedback. ?? We are working to improve the service. Thank you for your patience! Best regards, Chiara Petit-Fernand
1
/5
★☆☆☆☆
I placed the order on September 14 and received it yesterday October 15, a month later and I had made the purchase because one of the aspects indicated in the ad was the immediacy of production and shipping that was done in 48 and 72 hours, respectively. I understand that being in the Canary Islands the term is lengthened but not so much.
Andrea
Translated review
Answer from Petit-Fernand
Hello, We are sorry that the delivery took so long. We are located in France, which may explain this. We hope you enjoy your order. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
Hello, you're asking for my opinion on an item I haven't received yet.
Blazquez
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I don't think these labels are suitable for marking clothes. I stuck labels on my baby's clothes and waited for the recommended time, but despite that, the first machine and I find the labels in the drum (wash at 40, I specify).
Laura T.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Even though I followed the instructions to stick the labels on, it didn't hold. First wash at 40°C and it's all gone - 12 euros for that, it's outrageous!
Nathalie
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Very bad service. The order should have arrived in 3 days and after claiming it after 10 days, they tell me that they have not sent it and that they give me two options: refund the money or repeat the order. I do not recommend it.
Maria
Translated review
Answer from Petit-Fernand
Hello, We are sorry you had a bad experience. We always do our best to help you and offer you the best solutions. Have a nice day, Elise, grand-Fernand
1
/5
★☆☆☆☆
I'm very, very disappointed with the quality of your labels, because they're already peeling off after the first wash. They don't live up to their promise of quality in the very short term, so I can't imagine in the long term! I don't think I'll be able to find them on my son's clothes in the next machine. I have serious doubts about the veracity of your customer reviews.
Farah B.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you for more information. Good day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
I never received the order
Anzola M.
Translated review
Answer from Petit-Fernand
Good morning Monica, I sincerely apologize for the inconvenience you encountered. ?? Our support team will be in touch with you shortly to help you. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
I placed an order in September with transfer payment and it NEVER arrived!!!
Fioravante V.
Translated review
Answer from Petit-Fernand
Good morning Valentina, I apologize for the negative experience you had. ?? Our customer service team will be in touch to provide the support you need. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
The labels do not wash off disappointed even if the price remains attractive nothing beats sewn labels
Jessica D.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about the inconvenience concerning your order. We have just contacted you to ask for more information. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
No article received
Eugénie K.
Translated review
Answer from Petit-Fernand
Hello, As agreed in our e-mail exchange, we have resent your order at our expense. We hope you will be fully satisfied. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
Not received!!!
Customer
Translated review
Answer from Petit-Fernand
Hello, We're sorry you haven't received your order yet. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My order was paid for but never arrived. I contacted support and they never responded. Not recommended.
Cliente
Translated review
Answer from Petit-Fernand
Good morning I am very sorry for the problem you encountered. ?? Our customer service team is ready to contact you to ensure assistance. Chiara, Petit-Fernand
1
/5
★☆☆☆☆
Thermoadhesive labels peeling off at first wash. Totally disappointed, never again
Anto
Translated review
Answer from Petit-Fernand
Dear Antonella, Please be advised that our customer service team will contact you soon to resolve this issue. We apologize for the inconvenience. Chiara Petit-Fernand
1
/5
★☆☆☆☆
Very bad experience. I placed two orders for the same labels and neither was delivered. Highly not recommended!
Rizzi V.
Translated review
Answer from Petit-Fernand
Good morning Valentina, Thank you for sharing your experience. We are sorry to learn that you encountered problems with your orders and we did not find a message from you with a complaint. If we had received your referral, we certainly would have tried to help you sooner. We care about resolving this situation and will make sure to contact you as soon as possible to find out what happened with your orders. We assure you that we will do everything we can to make it right and improve your experience with us. Clare, Petit-Ferand ?
1
/5
★☆☆☆☆
I have still not received my order - only problem is I made this order from instagram and therefore do not have contact to trace back
L W.
Answer from Petit-Fernand
Hello, We're sorry you didn't receive your order. We have just contacted you to suggest a solution. Have a nice day, Elise, Petit-Fernand
1
/5
★☆☆☆☆
The labels are nice and the shipment was fast. However, half of the glued labels came off in the first wash.
Lucie B.
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback and your complaint email. We are very sorry to hear about this inconvenience concerning your order. We sent you a reply this morning to propose a solution. Have a nice day, Elise, C-MonEtiquette
1
/5
★☆☆☆☆
My first order was exchanged for another, I had to pay extra to receive the package after 10 days (having paid for a delivery enters 4gg) and the contents were not even mine. I was assured of re-sending my order but after another 15 days the package had not even left. I cancelled everything and asked for a refund.
Nachos
Translated review
Answer from Petit-Fernand
Good morning Nachos, We sincerely apologize for the inconvenience and order reversal you encountered. We understand how frustrating this situation can be and we are sorry, to remedy this we have sent you an order at our expense. Unfortunately, we did not have control over the shipment, but we did our best to resolve the problem. As you requested, we have proceeded with the refund. We will endeavor to ensure that similar problems will not occur in the future. Thank you for your patience and understanding. Clare, Petit-Fernand
1
/5
★☆☆☆☆
I ordered on September 12, the package never arrived. Meanwhile, I paid--what more can I say????
Grepi B.
Translated review
Answer from Petit-Fernand
Dear Besmira, Thank you for sharing your experience with us. We are sorry to learn that your package has not yet reached you. We could not find a message from you with a complaint, and we assure you that we would have done our best to help you sooner. We will make sure to contact you as soon as possible to understand the situation and find a solution to your problem. We thank you for your patience and apologize for the inconvenience. Clare, Petit-Fernand