/10
★★★★★
based on 125623 reviews published
★★★★★
based on 125623 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Labels to be attached to garment wash tags, or to be attached to the label that sits behind the neck of garments, should be smaller and horizontally. And have a more malleable material. Thanks
Erika
Translated review
Answer from Petit-Fernand
Dear Erika, Thank you very much for your suggestion! ?? We will take it into consideration to further improve our products. Our customer service team will contact you shortly to get more information about it and to assist you in the best way possible. Clare, Petit-Fernand
3
/5
★★★☆☆
The product itself is fine but delivery time (10 business days) was insane for a regular letter sized envelope. Would not order again for this reason
Aanna S.
Answer from Petit-Fernand
Hi Aanna, Thank you for your feedback! We're glad to hear that you are satisfied with the product, but we sincerely apologize for the delivery delay. We understand how frustrating this can be and appreciate your patience. We're continuously working to improve our shipping times and hope to serve you better in the future.?? Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
Pretty labels but not ready to use; I don't have an iron.
Mathieu E.
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. We're sorry to hear that the labels you ordered did not meet your expectations. You had opted for self-adhesive and iron-on clothing labels. The self-adhesive ones can be applied without an iron. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
They made a mistake in my order, did not answer the customer service phone and after a while they called me back. They sent me the labels again but without further delay and without offering a shipment to my home, only to the pick up point.
Aida
Translated review
Answer from Petit-Fernand
Hello, We deeply regret the error in your order and the inconvenience caused. We understand how frustrating the situation must have been, especially with the lack of initial response. We apologize for the delays and for not being able to offer a more convenient shipping solution. We take your comments into consideration to improve our service in the future. We remain at your disposal for any further questions or problems you may have. Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
Very nice product Except that after 3 days the cap broke.
Marine R.
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. We're very sorry to hear about this problem with your order. We have just contacted you to propose a solution. Have a nice day, Elise, C-MonEtiquette
2
/5
★★☆☆☆
Unfortunately, the stickers do not stick to the clothing as advertised and described on the page. Too bad for this amount.
Isii B.
Translated review
Answer from Petit-Fernand
Hello, we are very sorry that our products are causing you problems. We have just contacted you to help you. Have a nice day, Elise, EsIstMeins
2
/5
★★☆☆☆
I always have some problem... Either they don't get to me right... or they make a mistake with the labels. In this case, I wasn't the one who was harmed; they sent me the labels I ordered plus another envelope in my name with labels of another boy or girl...
Cristina
Translated review
Answer from Petit-Fernand
Hi Cristina, We hope your labels are to your liking. As for the labels received along with yours, we apologize, they have already been resent. Have a nice day, Camille Petit-Fernand
3
/5
★★★☆☆
The labels are great, but the delivery time doesn't keep its promises. I paid a delivery fee to be delivered in 24h 48h max and I received my labels 1 week later my son was back from camp.
Manon D.
Translated review
Answer from Petit-Fernand
Hello, Thank you very much for your feedback. However, you paid for chrono relais delivery: production in 48 hours and delivery in 2 to 4 days after dispatch. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I placed 3 orders, one of which never arrived. I was told it would be sent back but it did not arrive the second time either. Last order arrived but I paid tracking this time. I don't know whose responsibility it is but the experience is not good for logistics. The product is very nice.
Lucia S.
Translated review
Answer from Petit-Fernand
Good morning Lucia, We would like to inform you that our customer service team will send you an email as soon as possible to assist you and resolve the situation. We thank you for your patience and understanding. Clare, Petit-Fernand ?
3
/5
★★★☆☆
I am very happy with the product, without any doubt I will buy again but what I did not like and I have been slow to order it is the shipping method, not having the option to mark orders to my address is quite annoying because having to move to a collection point is more difficult for me.
Lidia
Translated review
Answer from Petit-Fernand
Hi Lidia, Thank you very much for your message. We are delighted that you like our products. We have indeed changed our shipping methods for a faster delivery. However, your comments are very important to us as they allow us to improve all the time ! Good morning, Camille Petit-Fernand
3
/5
★★★☆☆
Very good, fast delivery
Valérie D.
Translated review
Answer from Petit-Fernand
Hello, Thank you so much for your feedback. Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Quick receipt of the ordered goods. to be tested on the garments and especially post use and washing but the first impression is positive
Annalisa A.
Translated review
Answer from Petit-Fernand
Hi Annalisa!!! We sincerely thank you for your kind words! We are happy to know that you liked our product! ?? Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
I'm very happy with the stickers on the care labels (we'll have to see how long they last)! On the other hand, the iron-on labels don't hold up at all after only 2 washes. I'm very disappointed with this one, as it's the one that interested me the most, so I'm not sure about the whole thing.
Patricia C.
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear about this problem with your order. We have just contacted you to find a solution. ?? Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
I have purchased the adhesive fabric labels twice and they are great. The thermoadhesive ones, however, have disappointed me. They have no hold and come off easily, even though I followed the application directions. .
Chiara T.
Translated review
Answer from Petit-Fernand
Dear Chiara, We apologize for the inconvenience encountered with the thermoadhesive labels. Please contact us by providing the order number or email address used during purchase so that we can better assist you. Thank you for your helpfulness. Clare, Petit-Fernand
3
/5
★★★☆☆
Everything perfect, very durable item adhesive labels! Only downside is very long delivery time .
Ruggiero E.
Translated review
Answer from Petit-Fernand
Good morning Emanuela, We sincerely thank you for your feedback regarding adhesive labels. We are glad that you appreciated the quality of our products. We apologize for the delivery time you experienced and inform you that we are actively working to improve this aspect of our service. Your feedback is valuable to us and helps us grow. We look forward to providing you with an even better experience in the future. Clare, Petit-Fernand
3
/5
★★★☆☆
It's the second time in the last 4 times stickers for kindergarten. Child 1 didn't need a change of clothes very often - everything held up well, child 2 did... I scratch the stickers for the clothes out of the washing machine... I'm already kind of annoyed
Sabine
Translated review
Answer from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The proposed labels are too impodent to be placed on clothing.
Corinne C.
Translated review
Answer from Petit-Fernand
Hello, Thank you for your feedback. We are sorry that our labels do not meet your expectations. If necessary, we can supply iron-on labels thinner than those you ordered. ?? Have a nice day, Elise, C-MonEtiquette
3
/5
★★★☆☆
Unfortunately my order can never arrive but I hope the 2nd order arrives ?? Great customer service ????
Michelle K.
Translated review
Answer from Petit-Fernand
Hello, thank you for your comment. We are always here to help you as best we can! We hope you like your order. ?? Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
Nice labels but site not easily navigable. It is difficult to retrieve previous orders to reprocess them, you can't put them in the cart for changes, and you have to do it all over again from the beginning.
Isa
Translated review
Answer from Petit-Fernand
Good morning, we apologize for any inconvenience caused. Please be advised that our customer service team will contact you as soon as possible to assist you. Thank you for your helpfulness. Clare, Petit-Fernand
2
/5
★★☆☆☆
Always bought from here. But this time the quality of the iron on labels is different, not nearly as good as previous years (first started buying in 2018). They even look different as there is more of a sheen, suffice to say they didn't stay on the clothing for long. First wash and they started to peel off.
Andre
Answer from Petit-Fernand
Hello, Thank you for reaching out to us! Our customer service team will contact you shortly to assist you. Best regards, Chiara Petit-Fernand
2
/5
★★☆☆☆
The product is great but the service is bad. For the second time, for the second order, my purchase was not delivered and I had to ask for a second shipment
Locatelli L.
Translated review
Answer from Petit-Fernand
Dear Luke, We are truly sorry for the negative experience you had with our service. We understand how frustrating it can be to deal with delivery delays, and we would like to assure you that this situation is not our fault. To try to remedy this, we have already sent you a new order at no charge. We hope that this time everything will go smoothly and that the product can reach you as soon as possible. We thank you for your patience and understanding. If you have any further questions or need assistance, please do not hesitate to contact us. Chiara, Petit-Fernand
3
/5
★★★☆☆
Lovely stickers. Nice design but not sticky enough. They keep coming off in the wash.
Lmh
Answer from Petit-Fernand
Hello Lucy, I appreciate your message. Rest assured, our customer service representatives will be in touch soon to help you. Warm regards, Chiara Petit-Fernand
3
/5
★★★☆☆
The products are of good quality, the patterns should be renewed, and above all, the delivery time should be accelerated and free shipping guaranteed from a minimum amount
Maria C.
Translated review
Answer from Petit-Fernand
Dear Maria Claudia, We thank you for your feedback. We are glad that you appreciate the quality of our products. We will consider your comments regarding patterns, delivery time and shipping costs. Your opinion is valuable to us and helps us to improve. Chiara, Petit-Fernand
3
/5
★★★☆☆
Compared to other labels used the hold is not very good at all. After one wash they are already in the process of coming off despite the fact that all the isteuzinodel of the supplier have been respected
Frosoni V.
Translated review
Answer from Petit-Fernand
Good morning Valentina, we are very sorry for the inconvenience. We are here to help you and our customer service team will contact you shortly to resolve the situation. We thank you for your understanding. Chiara, Petit-Fernand
3
/5
★★★☆☆
This is a decent product but took far to long to dispatch. Though ordered in, what I thought was plenty of time, my children had returned to school for over a week before I received them. I would suggest more transparency about the length of time it takes to dispatch and the method of postage so that an informed decision can be made about whether its feasible ot even worthwhile waiting.
Liz W.
Answer from Petit-Fernand
Dear Liz, Thank you for your feedback. We sincerely apologize for the delay. We are actively working to improve our shipping processes to ensure that our customers receive their products in a timely manner. Your suggestion for greater transparency regarding dispatch times and postage methods is invaluable, and we will take it into consideration as we strive to enhance our service. We appreciate your understanding and patience, and we hope to provide you with a better experience in the future. Best regards, Chiara, Petit-Fernand
3
/5
★★★☆☆
Sadly the stickers don't stick very well.
A Y.
Answer from Petit-Fernand
Hello Ayah, Thank you for your inquiry. I wanted to let you know that our customer service team will get back to you soon to address your needs. Best wishes, Chiara Petit-Fernand
3
/5
★★★☆☆
The labels for items are great so far, we've been using them for just under 3 weeks. For clothes it's 50:50 so far, unfortunately some of the stickers have already come off after the first wash.
Virginia
Translated review
Answer from Petit-Fernand
Good afternoon, We are very sorry that our products are causing you problems. We have just contacted you to offer you a solution. Have a nice day, Elise, EsIstMeins
3
/5
★★★☆☆
The thermoadhesive labels are nice and for the moment they also seem quite durable (only one came off during washing). The thing to improve is the shipping time: I took advantage of standard shipping, without further payment, but 10 working days is really a long time!
Sara
Translated review
Answer from Petit-Fernand
Dear Sara, Thank you for your feedback! ?? We are happy that the labels are to your liking. We take note of your comment about the shipping time, we will work to improve it. Thank you again! Best regards, Chiara Petit-Fernand
3
/5
★★★☆☆
I believe the delivery time can be improved.
Cliente
Translated review
Answer from Petit-Fernand
Dear Federica, Thank you for your feedback! ?? We will strive to improve the delivery time. Your opinion is important to us! Chiara Petit-Fernand
3
/5
★★★☆☆
Satisfied a few years ago, I didn't hesitate to order a notebook for my youngest daughter's entry into the crèche... But I was disappointed this time. I had ordered for the practicality of the notebook, but all the pages detached, leaving me with loose pages... Not great
Client
Translated review
Answer from Petit-Fernand
Hello, thank you for your feedback. We're sorry to see that the pages were assembled incorrectly. We hope, however, that your order is complete and that you like it. Have a nice day, Elise, C-MonEtiquette