/10
★★★★★
based on 125734 reviews published
★★★★★
based on 125734 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Disappointed because I trusted the reviews. I stuck labels on my son's school supplies for his first day of primary school and they peeled off after 24 hours. I really don't recommend it!
Ana Domingues Azeiteiro
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Answer from Petit-Fernand
Hello Ana, we're surprised by your message, as our labels stick to objects and clothing for a very long time. We invite you to contact us by email via [email protected] so that we can help you and better understand why they came off so quickly. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Because I thought I was getting simple labels and there's a soccer ball at the end and for a girl who's not great I didn't select anything on purpose and it's just the same.
Invité
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Answer from Petit-Fernand
Hello Noémie, on the preview of your order there is a soccer ball, because you have validated this illustration. We also invite you to check on the confirmation email you received when validating your order, and come back to us if this is an error on our part or not. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive anything although I had requested express delivery...
Customer
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Answer from Petit-Fernand
Hello Alice, following our telephone conversation, I can confirm the refund of your delivery costs. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The label came off in the wash (temperature 30 degrees). Not at all satisfied!!!
Bénédicte Painvin
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Answer from Petit-Fernand
Hello Bénédicte, we have just contacted you by email in order to help you. We apologize for this quality anomaly. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I bought a personalised water bottle. On the second time my grandson took it to school the seal on the lid came off and was unfortunately lost. The bottle, as you would expect now leaks and is not fit for purpose. I would like to add that I have been very pleased with the response from Petit-Fernand. Thank you
Alison O.
Answer from Petit-Fernand
Hello Alison, we are sorry to hear that you are not satisfied with your water bottle. I have contacted you by email so we can help you with this matter ?? Kind regards, Jessica, Petit-fernand
1
/5
★☆☆☆☆
Well, I've been waiting for more than a month for the order, so my rating right now is bad. It seems that there was an error with the address but no one called me or contacted me, so I'm still waiting for it.
Mercedes
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Answer from Petit-Fernand
Good morning Mercedes, we hope your order arrives quickly. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Unfortunately the parcel has not arrived.
Invité
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Answer from Petit-Fernand
We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail.
1
/5
★☆☆☆☆
Unfortunately I have not received an order.
Hansen
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Answer from Petit-Fernand
Dear Mrs. Hansen. We are sorry that you have not received your order. It was handed over to the post office on June 19th and the delivery depends entirely on the post office. We would like to check your address before we can send you the order again by e-mail. LG, Ana from Esistmeins
1
/5
★☆☆☆☆
Delivered a week after the order, when I didn't need it!
Invité
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Answer from Petit-Fernand
Good morning Marta, we are very sorry for this delivery anomaly on the part of the Post Office. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Product never arrived in post!
Invité
Answer from Petit-Fernand
Hello Mairead, we are very sorry to hear you are not satisfyed with your order. We have contacted you via email so we can discuss this matter further and find a positive solution. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order and I ordered it 20 working days ago.
Invité
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Answer from Petit-Fernand
Good morning Nathalie, we have sent you an email to help you. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Order not received. No response when trying to contact
Caroline
Answer from Petit-Fernand
Hello Caroline, following our email conversation, we have now manufactured your order again and it will be given to the postal services within 48 hours ?? We wish you good reception of your order and remain here to help should you require any further information. Kind regards, Jessica, Petit-Fernand
1
/5
★☆☆☆☆
Bad. Lack of information. I have not received the product yet.
Invité
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Answer from Petit-Fernand
Good afternoon Loreto, we have sent you an email to help you. Best regards, Camille Petit-Fernand
1
/5
★☆☆☆☆
I have not received my order. Please give me a contact telephone number to try to reach you. Thank you
Maria
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Answer from Petit-Fernand
Good morning Maria, We have sent you an email to help you. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
Nothing to say about the product, which I know well, but the order just didn't arrive.
Invité
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Answer from Petit-Fernand
Hello Marie Hélène, following our telephone conversation yesterday, we can confirm that the refund has been made. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Fatal express order. Delivered late. Product fine, as always.
Paula Bello
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Answer from Petit-Fernand
Good morning Paula, thank you very much for trusting us. We apologize for the delay of Seur. We have refunded the shipping costs. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I paid the €9.5 express delivery because I needed it urgently to mark my son's clothes before going camping and it took more than 7 days. It did not arrive on time and I had to look for an alternative. I wrote to claim at least the return of the express delivery and they didn't even answer me.
Xisca
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Answer from Petit-Fernand
Good afternoon Francisca, We are very sorry for this situation. We have sent you an email as soon as we read your message. Have a nice day, Camille Petit-Fernand
1
/5
★☆☆☆☆
The delivery I paid 9eutos for chrono and they took several days to deliver to me.
Laure Albertini
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Answer from Petit-Fernand
Hi Laure, we have just refunded you the 9.50 euros for the late delivery by chronopost. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
A pack of 150 labels per child with only 20 iron-on labels and 40 adhesive labels that can't be used because the initials of the family name are missing. Expensive for the use to which they will be put. As a result, I'm going to have to recommend a competitor this time. What's more, the children's names are mixed up in the booklets, which is not at all practical. Jen had ordered several times before but I won't do it again.
Cfm
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Answer from Petit-Fernand
Hello Charlotte, we have contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Still nothing!
Léa Kuret;
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Answer from Petit-Fernand
Hello Lea, we've received your message and we've just replied. We hope to find a solution for you very soon. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The express courier service takes much longer than the website indicates. After making payment as express shipping, the labels arrived after our son left for camp. Two days after the promised date.
María
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Answer from Petit-Fernand
Good morning Maria, we have just refunded the express shipping costs. Seur should have delivered your order in 48 hours. We apologize for the delay. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Surely the mistake was mine in not choosing tracked shipping but I didn't receive the labels so I don't know how they are. I gave you 20 euros and I regret it
Alessandra
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Answer from Petit-Fernand
Good morning Alessandra, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Not yet received the package
Invité
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Answer from Petit-Fernand
Hello Céline, I've just contacted you by email to check your address and suggest a solution. Your order should have arrived several days ago. I am waiting for your reply to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order or even a reply to my emails. However, my account has been debited...
Abb
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Answer from Petit-Fernand
Hello Anne Lise, I'm sorry for you because we have sent you an email informing you that your order has been returned to us by La Poste due to an address error. We invite you to contact us by phone or email in order to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately I can't comment on the quality of the products or their use, as I still haven't received my order. My order was shipped on June 16, today is July 4 and I still haven't received it. I'm a bit sad because I've only heard good things about this site.
Cindy Hauet
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Answer from Petit-Fernand
Hello Cindy, I have just contacted you by email in order to help you as soon as possible. We are available by phone from 9am to 5pm if you prefer. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I never got my order home
Invité
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Answer from Petit-Fernand
Good morning Chiara, we are sorry to hear about this shipping anomaly by postal services. I will contact you to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I have not yet received the order
Invité
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Answer from Petit-Fernand
Good morning Marlisa, we are sorry to hear about this shipping anomaly by postal services. I will contact you to find a solution to this inconvenience. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The order never arrived....
Laura T.
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Answer from Petit-Fernand
Good morning Laura, we are sorry to hear about this shipping anomaly by the postal services. As communicated to you by phone, I confirm that we have reshipped. We hope to receive it as soon as possible. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I am waiting for some stickers a month ago, half of the order has arrived but not the stickers which seems to me what should arrive faster...I don't even know if they are going to arrive any day, I needed them for my son's clothes, he has started summer campus and his clothes don't have his name on them.
Mónica Jacqueline Navarrete Ma
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Answer from Petit-Fernand
Good morning Monica, we are sorry for this delivery anomaly. We have just sent you an email to help you as soon as possible. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I placed an order about a month ago and never received anything.I ordered two packages of labels for clothes and items. And I would have needed them.
Cristina P.
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Answer from Petit-Fernand
Good morning Cristina, we are sorry to hear about this shipping anomaly by the postal services. We have sent you an email to find a solution to this inconvenience. Good day Alessio, Petit-Fernand