/10
★★★★★
based on 125734 reviews published
★★★★★
based on 125734 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I cancelled my order as soon as I received the visual because it did not conform to what I wanted... as a result, the labels were sent and I was charged.
Invité
Translated review
Answer from Petit-Fernand
Hello Delphine, we're sorry to read your message after several exchanges with you by email. We will contact you by phone later today to better understand your request and help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Despite 15 days for departure, the package arrived late
Carlo
Translated review
Answer from Petit-Fernand
Good morning Carlo, we are sorry to hear about this delay from the postal services. If you have any doubts or questions please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The labels came off in the first wash, disappointed
Invité
Translated review
Answer from Petit-Fernand
Hi Sonia, following our telephone conversation, I can confirm that it's not normal for the labels to come off. We will send them back to you within the next 48 hours. See you soon, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Ordered 100 labels and only received 90. Very disappointing.
Invité
Translated review
Answer from Petit-Fernand
Hi Melissa, the 10 missing labels should be here soon 🙂 So sorry for this manufacturing anomaly. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive all my product labels.
Invité
Translated review
Answer from Petit-Fernand
Hi Susana, we've just left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
My complete order has not arrived. I ordered some labels and a personalized backpack with my son's name, and only the labels have arrived, which took many, many days. I claimed it last week and have not received any response.
Ana Ruiz
Translated review
Answer from Petit-Fernand
Good morning Ana, we have just replied by email. We are waiting to be able to help you. Camille Petit-Fernand
1
/5
★☆☆☆☆
Absurd prices for very few stickers
Laura A.
Translated review
Answer from Petit-Fernand
Good morning Laura, We are sorry to hear you are not satisfied with our products. Please do not hesitate to contact us at [email protected] if you have any concerns or questions. Good day Alessio
1
/5
★☆☆☆☆
From theft 3 weeks still nothing received my daughter leaves for camp in 2 weeks. When I go to the website to log in it tells me I don't exist. But I've been debited.
Lea Tessier
Translated review
Answer from Petit-Fernand
Hello Lea, we're sorry that La Poste has not yet delivered your parcel. We have just contacted you by email in order to help you. Camille C-Mon Etiquette
1
/5
★☆☆☆☆
The order was delayed and an e-mail was sent too late to give notice, which meant that another solution had to be found very quickly. In addition, the order was delayed and sent by green post, which is inconceivable. Because of all this, I couldn't find a solution to order labels elsewhere in time for my daughter's departure.
Claude Et Carla Mendes
Translated review
Answer from Petit-Fernand
Hello Claude, we're sorry for the delay due to a technical fault. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have always ordered these labels, I order 1.06.23 48h delivery ... I did not get my labels on time. I called the customer service unfortunately a problem and arrived ect ect ... no mail to warn me nothing. I placed an order anyway because the labels are fine. But deceptive delivery
Mallo
Translated review
Answer from Petit-Fernand
Hello Laura, we're sorry to read your message, but your order was produced within 48 hours, and delivered as agreed by La Poste in a green letter. The only way to be delivered in 48 hours is with chronopost. Our apologies for any misunderstanding. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order never delivered! No replies to my e-mails! No after-sales service!
Siret
Translated review
Answer from Petit-Fernand
Hello Sonia, we apologize for this delivery anomaly by La Poste. We have just sent you an email to help you track your order. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
This isn't the 1st time I've ordered from this site. Usually everything goes well but now the parcel is lost by Colissimo. They don't know when I'll receive it. When I contact Colissimo customer service, they tell me to contact the sender, and when I contact c-monetiquette, they tell me they're out of touch and that they hope I'll receive my order... Great work... No quid pro quo offered by c-monetiquette customer service. So the items are generally of good quality, but you still have to receive them! If you have a problem, you're on your own because customer service will do absolutely nothing for you!
Pas Contente
Translated review
Answer from Petit-Fernand
Hello, we are sorry to read your review, without order number or phone to help you. We are available from 9am to 1pm and 2pm to 5pm by email or phone to help you with your order. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Received blurred labels that don't stick very well. Very disappointed, MY first order went well. The quality of the product has dropped. Unfortunately, this will be my last order.
Maurine Costa
Translated review
Answer from Petit-Fernand
Hello Maurine, we tried to reach you by phone to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order never collected. No response from customer service
Elodie Boehm
Translated review
Answer from Petit-Fernand
Hello Elodie, an email was sent to you two days ago to help you with your order tracking. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Super baja calidad. Pixelado y borde no definido. Se ven feas, hechas rapidas y poca calidad
Paula Z.
Translated review
Answer from Petit-Fernand
Buenos dias, sentimos que tus productos sean pixelados. Puedes contactarnos si tus productos no cumplen con las expectativas. Estamos aqui para ayudarte. Camille Petit-Fernand
1
/5
★☆☆☆☆
Order placed on June 6th to date still not received so-called address problem when my name is on the mailbox
Invité
Translated review
Answer from Petit-Fernand
Hello Alexia, unfortunately delivery errors or delays can occur due to the carrier. On our part, we are doing everything possible to help you, and your order has been sent a second time. We hope it will be delivered very soon. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I received an email that my order was delivered incorrectly. Replacement delivery should come. Nothing received so far!
S.r.
Translated review
Answer from Petit-Fernand
Hello Stefanie, we are sorry that the second shipment has still not arrived. However, it was sent on 13.06. Please contact our customer service directly if you still haven't received anything by 25.06. Have a nice day! Matilda
1
/5
★☆☆☆☆
Failure to meet delivery deadlines
Leyla Djouad
Translated review
Answer from Petit-Fernand
Hello Leyla, we're sorry to read your message. Please contact our Customer Service if you have not received your order. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Enormous delivery time, I still haven't received them. Ordered on June 5th.
Invité
Translated review
Answer from Petit-Fernand
Hi Alexandra, we've just left you a voicemail to help you as soon as possible 🙂 Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I wouldn't recommend it again! Order cancelled immediately because the colors requested were not the right ones, yet I received the labels and was obviously charged.
D.
Translated review
Answer from Petit-Fernand
Hello, We are surprised by your message and apologize for this printing anomaly. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Item never received. Emailed customer service but never received a response.
S. R.
Answer from Petit-Fernand
We are very sorry to hear that the order didn't arrive in time. We would like to check your address and offer a few solution over the email. Kind regards, Stacy
1
/5
★☆☆☆☆
Never arrived
Invité
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal services. I confirm that we have proceeded on 09/06 to refund your order. We remain at your disposal and wish you a good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
The order never arrived. I contacted customer service and they sent it back to me.... To date nothing has arrived. Neither the first order nor the second order. This is the second time this has happened. Too bad because the labels are great
Ilenia
Translated review
Answer from Petit-Fernand
Good morning Ilenia, We are sorry you did not receive this second shipment either. I have taken care to send you a message to resolve this inconvenience once and for all. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Ordered in the 1st June and received an email to say 2 days delay in production- fair enough. It is now 15 days on and their status says complete but I am yet to receive my order. I am gutted these have not arrived as it was for my sons nursery. I was excited to iron and stick everything on before his big first day and now I don't get that chance and the shine has been taken away! They don't answer and just automated responses to emails with no tracking details.
Kylie
Answer from Petit-Fernand
Dear Kylie, thank you for your review. We are sorry to hear that the labels didn't arrive in time. We wish to help you out and get in contact with you, however we do not see any unanswered emails or way to contact you as you hide your contact information. Shipping process depends on the provider and if for some reason the Royal Mail lost your order, unfortunately we, same as you are, can not not influence this but only be a victims of their services. If you would get in contact with us, we can surely offer you a solution suitable for you. Looking forward to hear from soon, Petit-Fernand team.
1
/5
★☆☆☆☆
Almost a month after purchase and I have not received my order.
Ester
Translated review
Answer from Petit-Fernand
Good morning Ester, we have contacted you by email as soon as we read your message. We hope to hear from you soon in order to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I ordered a while ago and it arrived after about 10 days I redo another order and after about a month still nothing has arrived!
Invité
Translated review
Answer from Petit-Fernand
Hello, We are sorry 🙁 Your order was shipped on May 17. I will send you a private message to help you. I wish you a good day,
1
/5
★☆☆☆☆
Order placed on 27/05, payment made, I still haven't received anything.
Dgd
Translated review
Answer from Petit-Fernand
Hello Daniela, this is not normal because we sent your order a long time ago. Could you please confirm your address (you can reply to the e-mail I've just sent you). Good day to you, Mathilde
1
/5
★☆☆☆☆
The writing was too small and the labels peeled off on the 1st slap.
Cécile
Translated review
Answer from Petit-Fernand
Hello, the labels should obviously not come off! I've just e-mailed you to try and find a solution. Have a nice day, Mathilde
1
/5
★☆☆☆☆
The iron-on labels didn't hold, they all came off in the first wash ... it's the first time this has happened, the first order I placed I didn't have this problem ... this time I wasted my money and my labels.
Johanna Dufau
Translated review
Answer from Petit-Fernand
Hello Johanna, this shouldn't happen! I'll send you a private message to sort it out. Have a nice day, Mathilde
1
/5
★☆☆☆☆
I have never received the labels
Angeles
Translated review
Answer from Petit-Fernand
Hello, We are sorry. The order was shipped from our side. I see that your order has been refunded after your contact with our customer service. Have a nice day, Mathilde