/10
★★★★★
based on 125734 reviews published
★★★★★
based on 125734 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery was fast and the product were of good quality. Only problem was communicating with the customers representative
Jordi Muniesa
Translated review
Answer from Petit-Fernand
We're happy to hear that you are happy with our products. I couldn't find any communication between our customer service and you with the name that I see here, but don't hesitate to write us an email via our contact form on our website to explain what was the problem.
3
/5
★★★☆☆
The labels are fine, but in my case they are too long and I have to cut them, as they cannot be cut to a shorter size. The quality seems fine to me, they look good on my products, and they stick in a few seconds with the iron. What I liked the least is that they took a long time to arrive.
Emili
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Answer from Petit-Fernand
We regret that the delivery time is unusually long. Your order was produced within 48 hours. Mathilde , Petit Fernand Team
3
/5
★★★☆☆
I placed an order on 20.10.2022. On 21.10.2022, I received an email that my order had been sent. But it has not arrived. On 28/10/2022 I sent an email complaining and received no reply. Then on 10/31/2022 I called them. They were very helpful when I called them. They created a new order again. And on 11/9/2022 I finally received the order. The quality of the labels is very good, and the designs are nice, but too much delay for me. They should change the delivery service.
Pablo B.
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Answer from Petit-Fernand
Hello Pablo, Thank you very much for your order and your review! We are sorry that the post office has lost your labels initially. We are doing everything we can to make the delivery more sufficient and will look for a new partner!
3
/5
★★★☆☆
THE FONT SIZE COULD BE LARGER. IF YOU OVERDO IT A LITTLE WITH THE IRON, THE LABEL WILL BREAK DOWN. AT LEAST MY ENVELOPE WITH LABELS DID NOT HAVE THE PAPER THAT THE INSTRUCTIONS PUT ON IT. ANYWAY, IT IS A QUICK AND USEFUL IDENTIFICATION, ESPECIALLY IF IT CAN WITHSTAND WASHING, WHICH TIME WILL TELL.
MarĂa Teresa Gomar Climent
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Answer from Petit-Fernand
Hello and sorry if the instructions were not clear to you. There is usually a QR code on the envelope that allows you to access the instructions. There are only self-adhesive labels on your order, so there is no need to use the iron on. Mathilde , Petit Fernand Team
2
/5
★★☆☆☆
Labels not arrived, good on the customer care who made me send them back but I still remain in trouble having to wait again. Basically two months to get labels that I need every day for the nest. You should make standard shipments faster, 10 days not even riding a horse and carriage.
Katia P.
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Answer from Petit-Fernand
Good morning Katia, we apologize for this delay on the part of the postal service. I can confirm that the postponed order should be in the home stretch. We remain at your disposal and wish you a good day Alessio
3
/5
★★★☆☆
Super practical and very nice design. But they have taken a long time to arrive home and we live in barcelona.
Laura Tess
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Answer from Petit-Fernand
Hi Laura, thank you for sharing your opinion đ We apologize for the delay in delivery with the post office. Sandra , Petit Fernand Team
2
/5
★★☆☆☆
The labels are beautiful but they come off alas!
Emanuela P.
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Answer from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It is abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please do not hesitate to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution Good day Alessio
3
/5
★★★☆☆
Delivery took a while and the color of the stickers did not quite match the expectation. The quality of the stickers is great.
Katrin
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Answer from Petit-Fernand
We are sorry if the color was not satisfactory. If you wish, you can send us a photo so that we can check it.
3
/5
★★★☆☆
I have been ordering labels for 4 years but in the last order I received, the quality of the thermoadhesive labels dropped significantly. It is much more difficult to stick them with an iron, and in one wash in the washing machine they came off. I do not recommend thermoadhesive labels.
Deniz Urulbay
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Answer from Petit-Fernand
Good morning, We have just contacted you by email to help you with your order. We look forward to hearing from you so that we can help you as soon as possible. Mathilde , Petit Fernand Team
2
/5
★★☆☆☆
The booklet was in an envelope. It arrived totally curled and creased! As a result, all the pages I bought had a defect or blemish. The letter also looked like it had been wet once. What a pity. Not worth the money in this condition!
Julius C.
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Answer from Petit-Fernand
It probably rained on the way! I have just sent you an email so that we can solve the problem.
3
/5
★★★☆☆
They come off easily despite the fact that I bought thermoadhesive labels đ
Elisa
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Answer from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. It's abnormal for them to come off if the instructions were followed correctly. https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a good day ? Alessio
3
/5
★★★☆☆
THE STICKERS DO NOT HOLD UP TO WASHING OR DRYING. SEVERAL STICKERS HAVE COME OFF SINCE I STARTED USING THEM. AND I DO STICK THEM ON THE BRAND/SIZE LABELS AND I DO PUT A LOT OF PRESSURE WHEN I STICK THEM ON.
Maria Fraga Mayo
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Answer from Petit-Fernand
Good morning, We have just contacted you by email to help you with your order. We look forward to hearing from you so we can help you as soon as possible. Sandra , Petit Fernand Team
3
/5
★★★☆☆
Does not hold bond on all labels
M Arnaud Desplaces
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Answer from Petit-Fernand
We are sorry that the product does not give you complete satisfaction. I have just sent you an email to let you know how to proceed.
2
/5
★★☆☆☆
After a few washes, the labels come off. I have problems with this new material, the ones from before were rough and stayed on without any problems. These are shiny and the hold is scarce.
Sarah F.
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Answer from Petit-Fernand
Good morning, I am very sorry to hear that you have experienced problems with your labels. We have not changed the type of materials, so we can only assume it is a defect. Please feel free to contact us by email at [email protected] telling us a picture of the defective product and we will do our best to find a solution. Have a nice day ? Alessio
3
/5
★★★☆☆
It has taken 20 days to arrive in my mailbox.
Aurora
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Answer from Petit-Fernand
We are sorry for the delay of your order. And thank you for your confidence. Sandra , Petit Fernand Team
3
/5
★★★☆☆
Deliveries in biblical time, even paying for expedited delivery. Fortunately, customer service is responsive. In one case got a refund of expenses.
Maria T.
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Answer from Petit-Fernand
Good morning Maria, we are sorry for this shipping anomaly by the postal service. We remain at your disposal and wish you a good day Alessio
2
/5
★★☆☆☆
It has taken a long time, almost a month since I ordered them.
Cristina Muñoz
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Answer from Petit-Fernand
Good morning Cristina, we have sent you an email to help you with the tracking of your order. We are sorry for the delivery delay with the post office. Good morning Sandra , Petit Fernand Team
2
/5
★★☆☆☆
After 2 weeks it still hadn't been delivered. I was supposed to get in touch again. I did so again after 2.5 weeks. Was then probably produced again. After more than 3.5 weeks, I still haven't received anything
Li
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Answer from Petit-Fernand
There has indeed been a delay in the second production run. You will soon receive an email informing you of the reshipment. We apologize for this delay.
3
/5
★★★☆☆
I have used your name tags before and always rated them - but this most recent set didn't stick as well ??
Suzanne
Answer from Petit-Fernand
Really sorry to read that Suzanne! I just send you an email to solve your problem
3
/5
★★★☆☆
The labels are pretty, but the iron-on ones don't wash off.
Invité
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Answer from Petit-Fernand
Hello Vanessa, we have just contacted you by email to help you as best we can. Have a nice day!
3
/5
★★★☆☆
Complicated start-up. Order misplaced, difficult to contact. But customer service was responsive to my comment, and the staff were understanding and helpful. Can't wait to receive my labels.
Justine Pouget-asloum
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Answer from Petit-Fernand
Hello Justine, we are very sorry to read your message. Unfortunately, we have not received any inquiries regarding your order. We are available by phone all day from 9am to 1pm and from 2pm to 5pm. We invite you to contact us by phone, so that we can help you as soon as possible. Have a nice day!
2
/5
★★☆☆☆
Hello, I have lots of labels that don't peel off properly... impossible to stick them on clothes because the paper comes with them! I regret my purchase.
Delph
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Answer from Petit-Fernand
Hello Delphine, an email has been sent to you to help you as soon as possible with your order. Have a nice day!
3
/5
★★★☆☆
As soon as I put them on, some iron-on labels came off in the first wash. However, I seem to have correctly applied the procedure (hot iron, 8s without steam with the sulfur paper supplied). Hopefully others won't come off too quickly.
Charles
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Answer from Petit-Fernand
Hello Charles, we have sent you an email in order to help you as much as possible. We apologize for this quality anomaly. Have a nice day!
3
/5
★★★☆☆
Super disappointed, I thought I had ordered iron-on labels and not stickers to stick on the labels, as I cut them all off.......
Stéphanie Chevalier
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Answer from Petit-Fernand
We have sent you an email to help you as much as possible. We apologize for the gluing anomaly with our labels. Have a nice day Stéphanie
2
/5
★★☆☆☆
The labels did not match the color ??????
Marina K.
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Answer from Petit-Fernand
We are sorry to read this. I have just contacted you by email so that we can resolve the problem.
3
/5
★★★☆☆
So far the order has not arrived, other previous orders have arrived before 15 days but this one has not arrived yet.
Inmaculada Castillejo Del Rosal
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Answer from Petit-Fernand
Good morning Inma, we hope it arrives as soon as possible. Good morning đ
3
/5
★★★☆☆
The adhesives are good but unfortunately too expensive and delivery takes far too long.
Jennifer
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Answer from Petit-Fernand
Hello Jennifer, thank you very much for your order. We are pleased to hear that you liked our labels. We are sorry that you had to wait for delivery. We are working on new delivery options!
3
/5
★★★☆☆
Part of the delivery was forgotten and had to be delivered later. The stated delivery time was greatly exceeded. Delivery from France takes at least 1 week longer
Stefanie D.
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Answer from Petit-Fernand
Hello Stefanie, thank you very much for your order. We did indeed have an error in production and 10 labels were missing. We are truly sorry for this mistake and we hope you like the labels!
3
/5
★★★☆☆
Problem with the order and shoe labels that don't stick - shame. I'll try again to see if it's just bad luck.
Prescilla Dupuis Bigey
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Answer from Petit-Fernand
Hello Prescilla, thank you for your message. Please contact us by email, with 1 or 2 photos of the labels in question. We'll get back to you as soon as possible. Have a nice day!
2
/5
★★☆☆☆
I stuck 1 label on one of my son's vests and after a day it wasn't stuck anymore. I ordered on purpose because he's going on a school trip and all the clothes have to be named.
Cliente MĂ©contente
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Answer from Petit-Fernand
Hello Perrine, we have contacted you by email to help you. We apologize for this quality anomaly. Have a nice day!