/10
★★★★★
based on 125734 reviews published
★★★★★
based on 125734 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I didn't receive my labels on time, it's 09/06 and I still haven't received anything and now they're useless.
Marc
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Answer from Petit-Fernand
Hello Marc, the order was sent from us, we're sorry you didn't receive it 🙁 I see that following your contact with our customer service department, the order was sent to you again on 07/06: it should be arriving soon! Thank you for your understanding and have a wonderful day,
1
/5
★☆☆☆☆
Unfortunately for the second time in a row the order did not arrive after a long wait.
Invité
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Answer from Petit-Fernand
Good morning Gina, we're sorry to hear that Deutsche Post is having trouble finding your address for the second order. We will email you with the same options as the first time and do everything we can on our end! We apologize again for the problem with the post office, which we also have to rely on and unfortunately could not influence!
1
/5
★☆☆☆☆
I never received what I ordered!
Invité
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Answer from Petit-Fernand
Good morning Sara, we are sorry for this shipping anomaly by postal services. We have proceeded to send you an email to rovare a solution. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
They don't stand up to washing
Invité
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Answer from Petit-Fernand
Hello Sylvie, we have sent you a message to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Never received the order
Helene Tdch
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Answer from Petit-Fernand
Hello Hélène, we contacted you a few days ago by email to help you. We look forward to hearing from you, and wish you a wonderful day 🙂 Sandra C-MonEtiquette
1
/5
★☆☆☆☆
This was my third order and my last! The first time I thought I must have made a mistake to get the iron-on labels to peel off, so I gave you the benefit of the doubt. The second time I thought it was my iron that wasn't heating enough or too much. And then I invested in a mini press, so I could control the temperature down to the degree, for my third order. Having followed all the instructions, nothing happened, the labels all came off and some didn't even wait for the first wash. I'm very, very disappointed with the quality.
Les Ailes De Michelle.
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Answer from Petit-Fernand
Hello Adrienne, we're surprised by your message because iron-on labels are very resistant to washing. We have just contacted you by email to help you find the best possible solution. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I paid extra to receive express shipping and not only did it not arrive on time but it exceeded the normal time. Also the quality of the labels not as before. The labels on the shoes peel off after 2-3 uses and the self-adhesive labels on the clothes came off in the first wash I did in the washing machine. I have been a customer for years and this had not happened to me, in previous orders....
Invité
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Answer from Petit-Fernand
Hi Lidia, we have contacted you by email so that you can give us your order number because this order does not contain any shoe labels. Good day 🙂 Sandra Petit-Fernand
1
/5
★☆☆☆☆
I have not yet received my order
Julie
Answer from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Alessio
1
/5
★☆☆☆☆
I have not received my order, even though I ordered it twice.
Sonia
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Answer from Petit-Fernand
Good morning Sonia, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I ordered labels for sugared almonds, I asked for express delivery to be sure to receive them on time, I ordered on 17/05 I received the order on 25/05, it was too late I had to improvise labels myself, now I find myself with labels that I no longer need.
Rb
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Answer from Petit-Fernand
Hello Rachida, once again we apologize for the delivery anomaly by chronopost. The delivery charges have been reimbursed. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Mala pprque me no me llega elmprodu to desde hace 25 dias que hice el Pedido
Beatriz Gutierrez
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Answer from Petit-Fernand
Good morning Beatriz, we have contacted you by email to give you more information about the follow-up of your order. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I haven't received anything yet, I would like to hear about the goods or info for a refund
Stella
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Answer from Petit-Fernand
Good morning Stella, we are sorry for this shipping delay by the postal services. We have proceeded to send you an email to find a solution. Alessio, Petit-Fernand
1
/5
★☆☆☆☆
I never received my order!
Cafiero Virna
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Answer from Petit-Fernand
Hello Virna, an email has been sent to you to help you as quickly as possible with your order. Your order was to be delivered by post. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have yet to receive my order despite flagging it with customer service. This is incredibly disappointing.
Invité
Answer from Petit-Fernand
We are very sorry that the order didn't arrive in time. Unfortunately, the Royal Mail lost your order in the transition and we can not influence it. We sent you the replacement on our cost and would like to know if you received the second batch. Kind regards , Ana
1
/5
★☆☆☆☆
Extremely poor quality. The rather expensive personalized bottle was broken very quickly. It was neither dropped nor put in the dishwasher. Warranty is not provided by the company in accordance with legal requirements. A 20% discount for a bottle where the coating crumbles off after less than a year of regular use is completely inappropriate. Unfortunately I can't upload photos here, but I will try Google. Hands off this supplier!
Sibylle K.
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Answer from Petit-Fernand
Dear Sibylle, thank you for getting in touch with us. As we have been discussing for a few days, unfortunately we are unable to offer a replacement for the bottle, which has been dropped and damaged after 15 months of use. Unfortunately, this is not our company policy. We have offered you a small gesture of compensation. We hope to see you again anyway !!! MFG, Ana
1
/5
★☆☆☆☆
Never received my order. It was delivered elsewhere, due to a labelling error on your part. I'm disappointed because I really needed it, I had to order on another site more reactive. However, the customer service team was very sympathetic and offered me a refund, which I'm still waiting for. Even if this has been resolved, I'm still obliged to give it just one star.
Marine Vargas
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Answer from Petit-Fernand
Hello Marine, we are sincerely sorry for this error on our part. As agreed, the refund has been processed and will be visible on your account in the next few days. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order placed on 07/05/2023 and still not received Maybe one day I will receive it Because almost 5 euros delivery is expensive to pay for this delivery
Carla Penafria
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Answer from Petit-Fernand
Hello Carla, an email has been sent to you to help you. Your order was due to arrive on 22/05. We look forward to hearing from you and wish you a wonderful day. Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The 48-hour service is the time it takes to get it ready for you, and then 3 to 10 working days if you are lucky. You have to order well in advance. Customer service does not respond to complaints are general automated emails.
Invité
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Answer from Petit-Fernand
Good morning Veronica, we have just sent you an email to help you as soon as possible. We are sorry to hear that you did not receive your order in time. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Hi. I ordered the labels on 12/05/2023. We are at 19/05/2023 and I still don't have them. The phone number that appears on the web is a 902 (I think it is forbidden to use it for customer service, if I am not mistaken) always with the little song "at this moment we can't attend you, leave a message". Well, so far my experience is not very good.
Jordi Pujol
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Answer from Petit-Fernand
Good morning Jordi, we have sent you an email to help you. I'm sorry you couldn't reach us by phone on Friday, we had a technical problem with our phone. But this week it is working again. I look forward to hearing from you to help you. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I was satisfied for years. Ordered at a discount. It's been 4 weeks now. Goods still not received. Customer service does not answer in German. What a pity
Invité
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Answer from Petit-Fernand
Hello and we are sorry that Deutsche Post has a problem with the delivery. We would like to contact you via email to confirm your address and ask you to send us what you have not received in German. LG, Ana
1
/5
★☆☆☆☆
I have not received it
Susana
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Answer from Petit-Fernand
Good morning Susana, we have contacted you by email to help you as soon as possible. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Never recieved my item and no communication
Invité
Answer from Petit-Fernand
We are very sorry that the postal services fail to deliver your order. We sent you the email with the dispatch and estimated time of reception on 21st April. Our customer service will get in touch with you to offer a few possible solution. Kind regards, Stacy
1
/5
★☆☆☆☆
I have not received my order
Invité
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Answer from Petit-Fernand
Hello Berta, we have contacted you by email to help you as soon as possible. Hello, Sandra Petit-Fernand
1
/5
★☆☆☆☆
I ordered on April 28th and it's now May 15th and I still haven't received the labels!
Invité
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Answer from Petit-Fernand
Hello Manon, as agreed by email, your order will be resent. We are very sorry about this delivery anomaly due to the Post Office. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not like the shipping, they lost my order, I needed it for the nursery and they sent it again by the same method, very bad experience especially when you need it and it is delayed.
Invité
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Answer from Petit-Fernand
Hi Maria, we apologize for this delivery incident. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Still haven't received my order without any news. Please contact me
Katia
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Answer from Petit-Fernand
Hello Katia, we've replied by email to help you and check your postal address with you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
It's been 2 weeks since I received my order.
Invité
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Answer from Petit-Fernand
Bonjur Elife, we have left you a voicemail and an email in order to help you as soon as possible. Sorry for this delivery anomaly with La Poste. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order.
Invité
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Answer from Petit-Fernand
Hello Gerty, an email was sent to you on 11/05 to inform you that the Post Office has returned your order to us. We are waiting for your return to correct the address or provide additional information. Good day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Product not received
Invité
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Answer from Petit-Fernand
Hello William, we've just sent you an email to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, I cannot report positively this time. The labels cannot be removed by hand, only by using a knife.
Invité
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Answer from Petit-Fernand
We are very sorry, this should not happen. Can you please reply to our email with more details so we can find a solution for you. MFG, Ana