9.2/10
★★★★★
based on 50225 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

Shipment arrived early, but product did not live up to expectations. Followed instructions but labels came off after a short time.

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Francesco
Translated review
Answer from Petit-Fernand
Good morning, It is not normal for the labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
3 /5
★★★☆☆

Unfortunately, I received my order after 21 days and numerous emails

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Alessia A.
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Answer from Petit-Fernand
Good morning Alessia, We are sorry for this delay from the postal services, it is not normal. We thank you for your understanding and wish you a good day ? Alessio
2 /5
★★☆☆☆

Good morning, for the last order I had asked for delivery within 48 h with the addition of a surcharge, but the delivery was not within the requested time. For previous orders I have always been very well satisfied.

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Francesca C.
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Answer from Petit-Fernand
Good morning Francesca, We are sorry for this delay on the part of the postal services. To apologize, we have made arrangements to refund the postage. Thank you for your understanding and have a nice day ? Alessio
3 /5
★★★☆☆

Some of the stickers are very difficult to remove from the sheet.

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N.n.
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Answer from Petit-Fernand
Hello N.N, we are very sorry! This should not happen! We will send you the replacement and need some more information by e-mail, please!
3 /5
★★★☆☆

The labels very nice but with water they come off

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Anna C.
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Answer from Petit-Fernand
Good morning, It is not normal for labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
2 /5
★★☆☆☆

I learned about the site through a sponsorship on social media. It immediately made a very good impression on me, the site is well done, there are many options for making custom labels. Although the printing is perfect and the aesthetic result is very nice, the functional result is absolutely poor. I purchased both adhesive labels for objects and thermal labels for clothing. Regarding the former, nothing to say. Once attached on the object they stay, but the adhesive ones are absolutely bad. They come off after the first wash (30 degrees). Out of 30 sticky ones, they went through 2 washes about a dozen. I would absolutely not buy this product again.

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Lea
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Answer from Petit-Fernand
Good morning, It is not normal for the labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
3 /5
★★★☆☆

Compared to the previous experience I am not fully satisfied. Prompt shipment and everything fine. Product, on the other hand, not in line with what I had hoped for: - object labels: from the externally lacquered crayons come off - thermoadhesive labels: do not withstand the dryer

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Marta Z.
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Answer from Petit-Fernand
Good morning, It is not normal for the labels to come off if the instructions were followed correctly: https://www.petit-fernand.it/applicare-etichetta-termoadesiva-adesiva Please feel free to email us at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Buonna gioranta ? Alessio
2 /5
★★☆☆☆

Adhesive labels do not hold and the iron-on labels only last 7-8 washes then you have to iron them again sometimes they only last 3-4 washes. The shoe labels are also not top would be better if they had a left right label and were smaller! Nevertheless, better than the competition where it tears after 4 washes.

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Nichtbegeistert
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Answer from Petit-Fernand
We are sorry that you are having problems with our labels. We can offer you a refund or send a replacement if you wish. Please, read our email for more information.
2 /5
★★☆☆☆

Unreliable adhesive labels, attached two weeks ago and already found a couple in the washing machine (40' wash)...I don't think I would buy them again....

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Jessica
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Answer from Petit-Fernand
Good morning, please feel free to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Alessio
3 /5
★★★☆☆

Ordered for the second time, sent very quickly so great. However, I had a small problem with the name on the isothermal bottle. I sent a message to customer service but never heard back... too bad.

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Cass.
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Answer from Petit-Fernand
Hello, we're sorry to hear that the article didn't meet your expectations. Unfortunately, it seems that your email did not reach us. We have sent you a message in order to find a solution as soon as possible. Have a nice day Alessio
3 /5
★★★☆☆

Convenient, cute, fast shipping, but peels off too easily, especially after machines.

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Shahnez Delici
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Answer from Petit-Fernand
Hello, we're sorry to hear that the article didn't meet your expectations. We have sent you an e-mail to try and find a solution as soon as possible. Have a nice day Alessio
3 /5
★★★☆☆

Disappointed by the quality of the labels, which do not peel off easily and many are lost.

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Allardcc
Translated review
Answer from Petit-Fernand
Hello, I'm very sorry to hear that you're having problems with your labels. It's not normal for them to come off if the instructions have been followed correctly. https://www.c-monetiquette.fr/coller-etiquette-thermocollante-autocollante If the problem persists, don't hesitate to contact us by email at [email protected] with a photo of the faulty product and we'll do our best to find a solution. Have a nice day Alessio
3 /5
★★★☆☆

I was satisfied with the fast service, I've been ordering from them since 2020 but at the moment I haven't received my order and it's been treated as finished on top of that with no response to my emails and calls since September 04. I had them on the phone after my comment, the shipment was sent according to what I was told in priority, but here's another 1 week without having received the product ...

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Anne B
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Answer from Petit-Fernand
Hello Anne, we've left you a voice message to reassure you that your order has been returned. Have a nice day!
3 /5
★★★☆☆

Ordered on Friday evening and received on Thursday of the following week, a far cry from the 48-hour delivery times advertised on the site. Three stars just because of that... The labels are pretty and just what I wanted.

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Séverine
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Answer from Petit-Fernand
Hello Séverine, we're sorry to hear about the delay in your order. Unfortunately, the postal service can sometimes extend the delivery time. We're glad the labels are to your liking. Very nice day to you
3 /5
★★★☆☆

Too bad the special shoe labels don't stick.

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Prescilla Dupuis Bigey
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Answer from Petit-Fernand
Hello Prescilla, please contact us by email, and send us a photo of the labels in question, so that we can provide you with a solution as quickly as possible.
3 /5
★★★☆☆

Hello, I bought these labels (in packs of 10) (not iron-on) for my daughter's clothes (3 years old). When I received them, I discovered that they don't stick effectively to the fabric, but that they must be stuck to the care labels or to the garment brand labels, to resist washing. I hadn't seen/read this information before ordering. Unfortunately, I've either already cut out most of these care and brand labels, or they're missing because the brand is written directly on the fabric. The labels stuck on the care labels remain after the various washes. Those stuck on the fabric or on the brand labels come off in the wash. However, the labels have a practical format and a very cute design. My daughter chose the ladybug and loves these colorful labels.

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Jennifer
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Answer from Petit-Fernand
Hello Jennifer, an email has been sent to you to help you. Have a nice day!
2 /5
★★☆☆☆

Iron-on labels peel off after one wash 🙁

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Invité
Translated review
Answer from Petit-Fernand
Maeva, please send us a private email with your order number and a photo of the labels in question. We'll get back to you with a solution in the next few days. Have a nice day!
3 /5
★★★☆☆

Very good site. Very good quality labels. However, I was a little disappointed by the price increase. And I was also a little disappointed by the price increase for the picnic boxes. But otherwise the products are of very good quality.

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Audrey.
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Answer from Petit-Fernand
Dear Audrey, an email has been sent to you regarding your order 🙂 Thank you for taking the time to write to us. Have a nice day!
3 /5
★★★☆☆

Perfect self-adhesive labels. Glue very well, nice aesthetics. Fast delivery. Iron-on label a little disappointed. It melts a bit despite the parchment paper and the iron being well adjusted. Does not adapt well to certain fabrics. I've seen that sticky labels for clothes have just come out. Would be nice to have designs for teenagers.

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Emilie Diarra
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Answer from Petit-Fernand
Hello Emilie, we're sorry to read this about the quality of the thermo labels. We invite you to contact us by email, with photos of the labels in question so that we can help you. Have a nice day!
3 /5
★★★☆☆

The labels are attractive and consistent. The price is interesting. However, delivery times are much longer than indicated and customer service is non-existent as I never received a reply despite two emails sent several days apart...

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Jeanne Davis
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Answer from Petit-Fernand
We are very sorry for our late response. We will contact you as soon as possible to help you. Have a nice day!
2 /5
★★☆☆☆

Products did not arrive on time, shipping via mail without tracking, ----EDIT: ----- I have to admit they were very kind and sent me back the labels and then the first ones arrived a little late as well. Problem maybe due to slow postal service. thank you regards

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Silvia
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Answer from Petit-Fernand
Good morning, we are sorry for this delay. We have sent you an email to find a solution Good day ? Alessio
2 /5
★★☆☆☆

Beautiful labels; colors and options numerous and nice well made. Unfortunately, the thermo stickers don't stay on well after two washes, in fact they just fall off and can't be resealed. The adhesive ones for clothing labels are much more valuable

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Monica
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Answer from Petit-Fernand
Good morning, please do not hesitate to contact us by email at [email protected] telling us uan photo of the defective product and we will do our best to find a solution. Good day Alessio
2 /5
★★☆☆☆

It's the second time we've bought. Last year and this year, but unfortunately the quality was not the same. The labels do not collent well on the colors. We are very disappointed and are already thinking about ordering elsewhere.

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Mimie M.
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Answer from Petit-Fernand
We are sorry to hear that you are having problems with your labels. Can you send us photos of the labels that are missing or photos of the place where they were applied? Nous avons plus d'informations sur l'email.
2 /5
★★☆☆☆

Unfortunately, the labels wash off.

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Invité
Translated review
Answer from Petit-Fernand
We have contacted you by email in order to help you. We apologize for this quality anomaly. Have a nice day!
3 /5
★★★☆☆

Arrived on time with great labels, unfortunately I was missing the shoe labels that were supposed to be included in the back-to-school pack.

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Bonny Timblene
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Answer from Petit-Fernand
Dear Bonny, We have tried to reach you by phone, in order to help you. Have a nice day 🙂
3 /5
★★★☆☆

Thermoadhesive labels come off very easily and quickly

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Francesca A.
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this inconvenience, it is not normal for labels to come off. I confirm that we have sent you a message in order to find a solution. Have a nice day ?
3 /5
★★★☆☆

Really great labels but I didn't receive the right type so I had to reorder.

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Emilia
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Answer from Petit-Fernand
Hello Emilia, We have just written you an email to help you. Have a nice day!
3 /5
★★★☆☆

I left a complaint about my order on the day I received it, September 05, but I still haven't received a reply as of September 21.

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Carrara Pommereau
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Answer from Petit-Fernand
We have received your private message concerning the receipt of your order, and we have just replied to help you. Have a nice day!
3 /5
★★★☆☆

Labels can be removed with the first wash.

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Invité
Translated review
Answer from Petit-Fernand
Hi Christelle, we're sorry that the garment labels are coming off. We've sent you an email about this. Have a nice day!
2 /5
★★☆☆☆

I had two codes at gemo because I bought two back-to-school outfits but one of the two codes didn't work and the other worked but I was charged 8 and not 2 as indicated.

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Azur Terrasson
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Answer from Petit-Fernand
Hello Azur, we are surprised to read your message, because the discount with the Gémo promo code is automatic. We invite you to contact us by email in order to help you, by inserting the two Gémo promo codes obtained at the time of your purchase. Have a nice day
3 /5
★★★☆☆

I ordered two kits, and I'm a little disappointed with one. I don't understand it, but I've followed everything to the letter and the labels have already gone into the washing machine on three garments. Lovely evening

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Invité
Translated review
Answer from Petit-Fernand
Hello Eva, we have contacted you by email to find a solution together. Have a nice day!
3 /5
★★★☆☆

Prices have gone up and the format has changed, too bad.

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Elodie
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Answer from Petit-Fernand
Hello Elodie, thank you for your message. We invite you to contact us by email, in order to better understand which products we are talking about. Have a nice day!
3 /5
★★★☆☆

The self-adhesive labels are very pretty. But unfortunately they come off in the washing machine... a little disappointed...

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Invité
Translated review
Answer from Petit-Fernand
Hello Gwendoline, we invite you to contact us by email to help you find a solution together.
2 /5
★★☆☆☆

The rendering of the labels is satisfactory, but the batches ordered are mixed together, and the first names are mixed between the notebooks. I wouldn't recommend buying them for gifts, for example.

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Nat
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Answer from Petit-Fernand
Hello Natacha, we invite you to contact us by email to help you find a solution together.
2 /5
★★☆☆☆

I received the labels very quickly but to my great regret they don't stick properly. After wearing or washing the garment, the labels come off.

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Magali Ahddouch
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Answer from Petit-Fernand
Hello Magali, we apologize for this quality issue. We invite you to contact us by email in order to help you find a solution together.
3 /5
★★★☆☆

I am buying labels from this company for fourth time this year, but for the first time they got me disappointed because the stick on labels don't stay after the first wash!

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Alesandra A.
Answer from Petit-Fernand
Hi Alesandra, we are sorry to hear that you have a problems with your recent order! We can send the replacement or refund if you wish. More details by email.
2 /5
★★☆☆☆

Hello. I had a little problem with my back order. The labels stick very badly especially those for the shoes. Thank you for your feedback. Cdlt, Auriane

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Auriane
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Answer from Petit-Fernand
Hello Auriane, we have contacted you by email to help you . Have a nice day!
2 /5
★★☆☆☆

I ordered labels on September 3 and on September 14 they still have not arrived. I am waiting for a response from the member service, but I see that there are several people complaining.... Commande effectuée le 3 septembre et toujours pas d'etiquette le 15 septembre. J'attends la réponse du service client mais je vois qu'il y a pas mal de plaintes concernant le même sujet.

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Iwona
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Answer from Petit-Fernand
Hi Iwona, we are sorry for the delay in our response. We will contact you as soon as possible. Good day
2 /5
★★☆☆☆

Good evening, I placed an order (N°3000978945) on August 29, it turns out shipped the next day but still no news. I contacted customer service and they told me to be patient until September 15 ( school already started). I am very sorry about this inconvenience because this is the fourth year I have been buying from them so far there have been no problems, shipments have arrived after po ho days. Last year a label was found to be defective and within 3 days they sent me the new reprinted corrected ones. Hopefully everything arrives on time I would hate to change suppliers.

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Barbara T.
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Answer from Petit-Fernand
Good morning Barbara, we understand your discouragement and apologize for it. Unfortunately, the shipment depends on the post office, which is committed to establishing the goods within the timeframe I have communicated to you. We remain available to find a solution if their deliveries are not met. Good day Alessio
2 /5
★★☆☆☆

Unfortunately, it is not immediately clear on the homepage that shipping takes a LONG time. It is mentioned everywhere that shipping takes 48 hours. But you have to find out for yourself that the whole thing comes from France and that shipping takes forever. I ordered on 30.08. By the way, it wasn't shipped until 06.09.. So here, too, the 48h deadline was not met. The goods have still not arrived. I am now forced to buy stickers from another supplier AGAIN, as I need them for the start of school. I very much hope that I will get my money back. The structure of the homepage and the delivery times should definitely be made clearer. If this had been clear to me before I ordered, I wouldn't have ordered there again as it would have been clear that it probably wouldn't arrive on time. Too bad.

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Christina S.
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Answer from Petit-Fernand
Hi Christina, you are absolutely right, we had delays in production and sent the email to inform about it. The delivery time is stated in our terms and conditions and in the confirmation email, but not on the payment page. We will refund your order in full! Please accept our apologies for the inconvenience.