/10
★★★★★
based on 125734 reviews published
★★★★★
based on 125734 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello I'm very disappointed I've always ordered my labels from you being more than satisfied and I've even recommended you my daughter today is 17 years old her doudou still has the name on it to this day I have a 7 month old baby I ordered 100 labels from you once received the texture changed very difficult to peel off the board and from the first wash they don't stick anymore I'm sorry but I must not leave a good evaluation and in the first place I'm very disappointed. to remove from the board and from the first wash they no longer stick I have well respected the way to do with the iron I'm sorry but I must not leave a good review and in the obligation to recommend on another site it's really too bad I've always trusted you
Cliente
Translated review
Answer from Petit-Fernand
Hello Emilie, I've just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I never received my order. 1st time this has happened. More than 31euros
Invité
Translated review
Answer from Petit-Fernand
Hello Alexandra, your second order has been sent, as agreed by email 3 days ago 🙂 Beautiful day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I did not receive the product.
Alessandra
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Answer from Petit-Fernand
Good morning Alessandra, we are sorry that you have not received it yet. We will resend it to you free of charge. We will be in touch, and if you have any questions, we are here to help you. Sandra Petit-Fernand
1
/5
★☆☆☆☆
I ordered 70 self-adhesive textile labels. Most of them come off in the first wash.
Caroline Dubos
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Answer from Petit-Fernand
Hello Caroline, we have just contacted you by email to help you 🙂 It's not normal for labels to come off. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
I have not received my order
Alizee Vigier
Translated review
Answer from Petit-Fernand
Hello Alizée, an email was sent to you this morning to help you with the order tracking. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The heat-sensitive labels and stickers have peeled off with the first wash, now I have to buy something else.
MarĂa
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Answer from Petit-Fernand
Good morning Maria, we just wrote you by email to help you. Hello, Sandra Petit-Fernand
1
/5
★☆☆☆☆
The shipment has not arrived yet!
Jl
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Answer from Petit-Fernand
Good morning Jose Luis, we have contacted you by email to help you, because it should have reached you. Good morning, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Disastrous! This is the second time that my order has not arrived. First they give me a long time and finally nothing. I gave it a chance, but I no longer risk being left stranded again. They haven't refunded my money yet either.
Monserrat Fernandez Gayo
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Answer from Petit-Fernand
Good morning Monserrat, we regret this anomaly in the delivery with Correos. Don't worry, the refund has been made as soon as you ordered it. It will be reflected in your account in the next 5 working days. Have a nice day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
Labels not received following my cancellation request but no refund
Rime Rimou Miled
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Answer from Petit-Fernand
Hello Ismael, we have just contacted you by phone in order to help you as soon as possible. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order not received, 1st time this has happened despite my numerous orders.
Beggi
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Answer from Petit-Fernand
Virginie, we've just sent you an email to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
The parcel still hasn't arrived
Angelina Menrath
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Answer from Petit-Fernand
Hello Angelina, thank you for your availability by phone. We're sorry about this delivery anomaly with the postal service. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Order not received. They tell me to be patient
Sables
Translated review
Answer from Petit-Fernand
Hello Natacha, an email has been sent to you to help you 🙂 Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Very disappointing. The cap broke after just 2 days. What's more, it's much too hard to open for small children's hands, which are already complicated for an adult. It's not environmentally friendly at all if we have to buy a new cap every week... I wouldn't recommend it, it's not suitable for children!
Soline Bejuy
Translated review
Answer from Petit-Fernand
Hello Soline, we're sorry about the quality anomaly on the stopper of our gourd. An email was sent to you this morning to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Sending by regular mail without tracking is not acceptable because after waiting 18 working days it may never arrive and you may have to wait another 18 working days for a new shipment.
Alba Lopez Macario
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Answer from Petit-Fernand
Hi Alba, we are surprised by your message because there is a trackable shipping option. Although there has been a loss with your order, we have reshipped it free of charge. We apologize for the wait and hope that you can trust us another time. Good day, Sandra Petit-Fernand
1
/5
★☆☆☆☆
To this day I have not received anything from my order, but you have debited my order, I am still waiting for it, your site is not serious.
Invité Zana
Translated review
Answer from Petit-Fernand
Hello Lucette, we have just contacted you by phone to help you. We look forward to hearing from you. All the best, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Didn't received stickers which ordered beginning of April, sended email to customer service, didn't get any response. So disappointed, daughter paid with her own money on her card ??
Invité
Answer from Petit-Fernand
Dear Zofia, we are sorry to find out that your order didn't reach you. We are happy to resolve this issue and offer you a few solutions over the email. Please, get in touch with us! Kind regards, Stacy
1
/5
★☆☆☆☆
I did not receive my order
Chaimaa
Translated review
Answer from Petit-Fernand
Hello Chaimaa, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Despite all the instructions, the labels don't stick. They peel off in the first wash. I'm extremely disappointed and annoyed. I had only positive feedback from you. Wasn't there a PB with my labels?
Isabelle Ferger
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Answer from Petit-Fernand
Hello Isabelle, thank you for your phone call. We are sorry for this quality anomaly. In any case, do not hesitate to come back to us by email for any further information. See you soon, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Water bottle cap broke after 2 days
Francesca M.
Translated review
Answer from Petit-Fernand
Good morning, we have sent you a private message to resolve this unfortunate inconvenience. Good day Alessio, Petit-Fernand
1
/5
★☆☆☆☆
Very badly cut labels I'm very disappointed
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We have contacted you privately to find a solution to this problem. Have a nice day Alessio C-MonEtiquette
1
/5
★☆☆☆☆
They never arrived
Jessica
Translated review
Answer from Petit-Fernand
Good morning, we are sorry for this shipping anomaly by the postal service. We have sent you an email to find a solution. Good day Alessio
1
/5
★☆☆☆☆
Quality problems
Invité
Translated review
Answer from Petit-Fernand
Hello Anne, we've left you a voicemail to help you. Have a nice day, Sandra C-MonEtiquette
1
/5
★☆☆☆☆
Unfortunately, I did not receive the order
Chiara
Translated review
Answer from Petit-Fernand
Good morning Chiara, we are sorry to learn of this anomaly on the shipment. We have taken steps to send you an email to resolve the issue. Have a good day. Alessio
1
/5
★☆☆☆☆
I received tiny labels on which it was not possible to describe, so they had nothing to do with the product I was looking for.
Jean Louis Remy
Translated review
Answer from Petit-Fernand
Hello, We are sorry for this misunderstanding. As you can see in our product sheet, our labels are fully customizable on the website. I have sent you an email to propose a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
Hello, I've ordered several times, and I've had no problems until now. The latest self-adhesive labels that I ordered from you either peel off very badly or not at all. I'm very disappointed, especially as I'm likely to order again. Could you please make me a commercial gesture? Sincerely FASSOT stephanie
Invité
Translated review
Answer from Petit-Fernand
Hello, We're sorry to hear that you're experiencing difficulties with your labels. We will contact you privately to find a solution. Have a nice day Alessio
1
/5
★☆☆☆☆
Hello, I did not receive my order although I had chosen a delivery in chronopost with the price which goes with. I tried to contact them to understand and no answer. Even the contact form to write them does not work. The amount of my order has been deducted from my bank account but to date, no news of this order. I am very, very disappointed. Thank you very much.
Thérèse
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Answer from Petit-Fernand
Hello Thérèse, We are sorry to hear that you have not yet received your order. However, we notice that it was delivered by Chronopost to a relay point. We have sent you an email to give you more details about this inconvenience. Have a nice day Alessio
1
/5
★☆☆☆☆
I was expecting a screen-printed image
Catherine Mazodier
Translated review
Answer from Petit-Fernand
Hello Catherine, We are very sorry to hear that your order did not meet your expectations. However we remind you that you can consult the characteristics of our products are well described in the product page at the time of ordering. Thank you for your understanding. Good day, Alessio C-MonEtiquette
1
/5
★☆☆☆☆
My order has arrived damaged. I contacted you directly, but unfortunately there was no response.
Sibylle W.
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Answer from Petit-Fernand
Hi Sibylle, we are sorry to hear that the labels were damaged during transportation. We would love to see the picture of the problem and would be happy to help you if you reply to the email.
1
/5
★☆☆☆☆
Unfortunately the sticker that was attached to a label in my son's top detached and fell off in the very first wash. Really disappointing. A shame as it was very cute. I was a victim of Style over substance in this case!
Charlotte C.
Answer from Petit-Fernand
We are very sorry to hear that the label peeled off. This is not suppose to happen and we obviously offer other quality. Please, see our email for more details. Apologies for the inconvenience, Stacy.
1
/5
★☆☆☆☆
Ordered labels 27/3 and still not received
Invité
Answer from Petit-Fernand
We are very sorry that the Royal Mail failed to deliver your order. Please, advice which solution suits you most following our email. Apologies for the inconvenience ! Stacy